Front of property – evening/night
Check availability

Reviews of Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel

3.5 out of 5
Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel
3400 Rider Trl S, Earth City, MO

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 992 reviews" "
Rating 8 - Good. 347 out of 992 reviews" "
Rating 6 - Okay. 118 out of 992 reviews" "
Rating 4 - Poor. 70 out of 992 reviews" "
Rating 2 - Terrible. 90 out of 992 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick E, GM on 10 Apr 2024
Thank you for staying with us! We hope to see you again soon.

2/10 Terrible

Janice

Stayed 2 nights in Jan 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Quiet and comfortable
Stayed 1 night in Dec 2023
Response from Nick E, GM on 8 Jan 2024
Thank you so much for the kind words!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I send several people to the area for training, all of my folks highly recommend this location.
Stayed 2 nights in Nov 2023
Response from Nick E, GM on 6 Dec 2023
Thank you so much for making us your hotel of choice! We are happy to host your trainees! If there's anything we can do to make your stays better, let us know!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nick E, GM on 6 Dec 2023
I'm happy to see you enjoyed your stay! We hope to see you again soon.

4/10 Poor

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Nick E, GM on 8 Jan 2024
Thank you for reviewing our hotel. We hope to see you again soon.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Nick E, GM on 8 Jan 2024
We're happy to see you enjoyed your stay!

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down hotel
The front desk employees were friendly and helpful. The hotel is runed down and not very clean. The restaurant attached was SLOW and the staff was rude and messed up ALL of our ordered. Would not stay there again
Stayed 1 night in Nov 2023
Response from Nick E, GM on 6 Dec 2023
Thank you for the feedback as we work to improve for you. We hope to see you again soon!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a overnight stay before an early flight
The person who checked us in was very friendly and helpful. We only had a short overnight stay before an early flight out. We took the 4:00 am shuttle. It was free, on time. and the driver was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Nick E, GM on 6 Dec 2023
We're so happy to hear the complimentary airport shuttle was a helpful service for you! We hope to see you again soon!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bill on 26 Oct 2023
Hello Tim,Thank you very much for the great review! We appreciate your business and look forward to seeing you next time.

2/10 Terrible

JAMES, JEFFERSON CITY

Stayed 1 night in Oct 2023
Response from Holiday Inn on 7 Nov 2023
Hello JAMES,Thank you for your review.

4/10 Poor

Jennette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a dirty washcloth inside the shower the sheets on the bed had hair on them and the door lock was messed up to where you could not lock it
Stayed 1 night in Sep 2023
Response from Bill on 16 Oct 2023
Hello Jennette,Thank you for your review. We will work hard to fix the issues with the door lock and sheets.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bill on 16 Oct 2023
Hello Jessica,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bill on 27 Sept 2023
Hello James,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Ronda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive. We felt welcome and safe. Our pet was thrilled with the smells. Clean and easy access from the interstate. Will come again.
Stayed 1 night in Sep 2023
Response from Bill on 23 Sept 2023
Hello Ronda,Thank you very much for the 5 Star review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing! Staff is super helpful and always there to make sure your stay is comfortable. I will 100% go back again and recommend to everyone!!
Stayed 3 nights in Sep 2023
Response from Bill on 17 Sept 2023
Hello Samantha, Thank you very much for your review. We appreciate your business and look forward to seeing you again.

8/10 Good

Tylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta time till the fire alarm went off and just kept on repeat. Staff super helpful and friendly. The dinning area great breakfast
Stayed 1 night in Sep 2023
Response from Bill on 17 Sept 2023
Hello Tylyn, Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 Poor

Tamara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
As always, property is clean & in good condition. However, the level of service is not even close to satisfactory. For the THIRD time, my credit card has been charged twice for a one night stay @ this property. Prior to checking in, I spoke with the front desk agent in reference to my previous experiences. She confirmed that it’s been an issue and that she was brought in from a different property to train agents on new system. She assured me that I would not be charged twice. Me feeling confident that I would not be charged twice, I went outside & booked my stay through Expedia & immediately after was checked in by the agent. In the middle of my stay, I received notification from my CC company that a second charge had been issued by this property. Upon check out, I notified the same training agent that checked me in that I was, yet again, charged twice. I spoke with a sales manager who informed me that check in was not completed properly by the training agent and ultimately, I would need to wait approximately (7) days to see the charges removed. Manager, whom I spoke with on a previous double charge occasion, was present at the front desk. He offered no solution or accommodations. I requested GM call @ earliest convenience & did as I was en route to check in @ a different hotel. I voiced my frustration & was told, that they have a new system & new staff & currently training. While an apology was issued, no accommodations were offered & still waiting for credit.
Stayed 1 night in Aug 2023
Response from Bill on 1 Sept 2023
Hello Tamara,Thank you for your review. The only charge I see is your room and tax that was paid by Expedia. I do not see any charges to your personal card. If you still see a charge on your personal account please contact me so I can research and help resolve.

2/10 Terrible

Gayle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub would not drain shower head wouldn't work right the place was dirty. I wanted to pay cash and just leave my bank card for security reasons they wouldn't accept my cash I could pay cash when I checked out but they still were going to run my bank card for the payment and I wouldn't receive it back for about 3 to 4 days this was a short vacation with my grandson for the first time and the whole experience was horrible trying to get checked in for 2 and 1/2 hours after a 3-hour drive had a concert to go to that evening barely had time to eat then and get ready to go when I wanted to call Holiday inns phone number I was on hold for over 40 minutes went to the front desk and asked to speak with a manager and sat there for over 20 minutes waiting to speak to a manager had to ask the front desk clerk to go get her again with no help whatsoever felt so bad for my grandson cuz all our plans were ruined
Stayed 1 night in Aug 2023
Response from Bill on 1 Sept 2023
Hello Gayle,Thank you for your review. I sincerely apologize for the issues you encountered. I appreciate your feedback so we may use it as training for our team members. Once again, I apologize for any inconvenience.

6/10 Okay

Lacey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked beautiful on the outside and the lobby also. The hallways were dingy and had a musky smell to them. There were fleas in our room and the shuttle never showed up to get us from our event.
Stayed 1 night in Aug 2023
Response from Bill on 30 Aug 2023
Hello Lacey,Thank you for your review. I sincerely apologize for the issues you encountered. Your feedback will help us in improving.

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the suite and the staff was great
Stayed 1 night in Aug 2023
Response from Bill on 27 Aug 2023
Hello Charles, Thank you very much for your review. We appreciate your business and look forward to seeing you again.

8/10 Good

Usha

Stayed 1 night in Aug 2023
Response from Bill on 15 Sept 2023
Hello Usha,Thank you very much for your review. We appreciate your business and look forward to seeing you next time.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our third time staying at Sahara. It was a great experience.
Stayed 1 night in Aug 2023
Response from Bill on 22 Aug 2023
Hello Brian,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

6/10 Okay

Stacy

We stood in line for 45 min to get checked in
Stayed 1 night in Aug 2023
Response from Bill on 21 Aug 2023
Hello Stacy,Thank you for your review. I sincerely apologize for the wait. We are working with new team members at the front desk. I appreciate your feedback.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jul 2023
Response from Bill on 15 Aug 2023
Hello Angela,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Tessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to a lot of hotels but the staff at this particular hotel made it the best one yet, they were so sweet and very professional. Even with a rude client the front desk receptionist was so sweet and was quick to provide a helpful solution. I will definitely be coming back, absolutely loved the atmosphere!
Stayed 2 nights in Aug 2023
Response from Cindy Karl - Assistant General Manager on 13 Aug 2023
Hi Tessa,Thank you so much for staying with us, and for your valuable feedback! I will be sure to let the Front Desk Agent know what an impact she had on your stay.We definitely hope to see you again!Until then, please take care.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they offered breakfast in the price, premium suite is amazing!
Response from Cindy Karl - Assistant General Manager on 12 Aug 2023
Hi Heather,Thank you so much for staying with us, and for your valuable feedback! I'm sorry we weren't able to provide you complimentary breakfast, but am very grateful you enjoyed your room.We hope to see you again!Please take care.

2/10 Terrible

Chris

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Bill on 11 Aug 2023
Hello Chris,Thank you for your review. I sincerely apologize for any issues you encountered during your stay.

10/10 Excellent

Martez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Bill on 9 Aug 2023
Hello Martez,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Bill on 9 Aug 2023
Hello Sharon,Thank you very much for the review! We appreciate your business and look forward to seeing you again.

6/10 Okay

BRENT

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Bill on 8 Aug 2023
Hello Brent,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Jacqueline

Stayed 1 night in Aug 2023
Response from Bill on 7 Aug 2023
Hello Jacqueline,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

8/10 Good

Brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Bill on 1 Aug 2023
Hello Brooke,Thank you very much for your review!

6/10 Okay

Margaret

No shower or soap in room no shuttle in evening
Stayed 1 night in Jul 2023
Response from Bill on 29 Jul 2023
Hello Margaret, Thank you for your review.

10/10 Excellent

Terri

Stayed 1 night in Jul 2023
Response from Bill on 28 Jul 2023
Hello Terri,Thank you very much for the review! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Lejin

Travelled with family
Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Jul 2023
Response from Bill on 27 Jul 2023
Hello Lejin,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

6/10 Okay

Aditi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned well and there was an unpleasant odor right after I entered the room.
Stayed 1 night in Jul 2023
Response from Bill on 27 Jul 2023
Hello Aditi,Thank you for your review. I sincerely apologize for the issues with your room. We appreciate your feedback to help our team.

2/10 Terrible

Joe

I have no idea what the property is like. I you check your records I reserved the room on the 21st of June? I reserved it for the 22nd of June. Mwhyvwould you show a slender with the 21st blacked out as if the present? Then IMO move one day to the right then two for check in and out. Didn’t have any rooms for 22 June , 2023 so you switched it up on me. I would rather pay three times as much than to use Travelocity again. I have every intention of posting this anywhere I can. You gained what $50 maybe? Lost a customer.
Stayed 1 night in Jul 2023
Response from Bill on 24 Jul 2023
Hello Joe,Thank you for your feedback. I sincerely apologize for the issues you encountered with Travelocity.

6/10 Okay

Sam

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
Not impressed, the property is old & in parts are dirty. I could not even get a tea bag or pod, all they had was Green Tea & even then I had to go to the front desk & ask as none in the room. Parking is ok. The restaurant Elements is gross, service is bad, I ordered Maple Chili Chicken, the sauce was tobasco, non chili and certainly no maple, they said it was a new menu, but either way the food was below average. Breakfast was just as bad, they had no salsa for the breakfast burrito, & the waffle maker was broken, the pancakes were like eating gummy paste. My advice would be to find a different hotel.
Stayed 1 night in Jul 2023
Response from Bill on 23 Jul 2023
Hello Sam,Thank you for your review. I sincerely apologize for the issues you experienced at breakfast. We will use your feedback to improve.

8/10 Good

laurie, Hettick

Stayed 1 night in Jul 2023
Response from Bill on 10 Aug 2023
Hello Laurie,Thank you very much for your review.

2/10 Terrible

Patti

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
1st room, deadbolt did not work & bad musky odor. 2nd room, seemed fine until 4:30am wake up, shower did not work, not enough water pressure, no blow dryer, coffee maker leaked all over desk and personal items. I did politely let front desk gentleman know.
Stayed 1 night in Jul 2023
Response from Bill on 19 Jul 2023
Hello Patti,Thank you for your review. I sincerely apologize for the issues you encountered. Your feedback will help us in our training with our team. We appreciate you taking the time to give us the information.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Bill on 18 Jul 2023
Hello,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

2/10 Terrible

michelle

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Bill on 17 Jul 2023
Hello Michelle,Thank you for your review.

2/10 Terrible

patrick

Travelled with partner
Disliked: Cleanliness, staff & service
Dirty smoke filled room and one person working the front desk took 30 minutes to check in and then had to wait another 30 minutes because they didn't have rooms ready at 4:30 in the afternoon
Stayed 1 night in Jul 2023
Response from Bill on 17 Jul 2023
Hello Patrick,Thank you for your review. I sincerely apologize for the late check-in. We appreciate your business and your feedback.

6/10 Okay

Kylee

Travelled with family
Liked: Staff & service
Negatives-- Very much in need of renovations. Cracked floor tile in bathroom, stained carpeting and dirty dust ruffle on bed. Hallway smelled like Marijuana. Positives- friendly staff and the purchased breakfast add on was great tasting. No shuffling through a busy breakfast buffet. Just order off the menu and head back to the room! No bedbugs (always the first thing we check when going into a hotel room)! For the price paid, for only one night-- would stay again. An extended stay--- probably go elsewhere.
Stayed 1 night in Jul 2023
Response from Bill on 16 Jul 2023
Hello Kylee,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Jacob

Stayed 1 night in Jul 2023
Response from Bill on 16 Jul 2023
Hello Jacob,Thank you very much for your review! I'm glad you had a great stay. We appreciate your business and look forward to seeing you again.

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
ADA was a joke
Room was not ADA was too far for a person with walker did not stay and did not register after seeing the room after waiting 2.5 hours to check in but my card was charged 2x for the room plus some $25 fee i did not sigh anything and am demanding those funds to be returned immediatly. Paul - the desk person was a jerk who kept telling us it would just be a little longer then switched us to a room she couldn't walk to
Stayed 2 nights in Jul 2023
Response from Bill on 13 Jul 2023
Hello Mark,Thank you for your review. I sincerely apologize for the issues you encountered. We will work on correcting them.

6/10 Okay

Brandie

Customer service was fine. Need some updates in the room. The fixtures in the bathroom were broken and soap dispenser needed to be replaced. I thought the room was clean until I saw a roach walk across the bed side table.
Response from Bill on 10 Jul 2023
Hello Brandie,Thank you for your review. We will work hard to fix the issues in the room. We appreciate your feedback.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jul 2023
Response from Bill on 7 Jul 2023
Hello Jesus,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.