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Reviews of Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel
1290 Arsenal St, Watertown, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelcey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to everything
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Travelled with partner
Hotel is little dated. Need some upgrades.
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 3 nights in Apr 2024

2/10 Terrible

Kalyani

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Francesco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan W

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and welcoming. The bed was very comfortable and the pillows were heavenly. There was a large variety of choices for breakfast, both hot and cold. Just make sure the exact name you book your reservation under is the exact person that does the check in when you arrive. I had to retrieve my husband from waiting outside in the car as the reservation had his name on it. Even though I was a bit annoyed by that, I will definitely book again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family enjoyed breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, friendly staff, hot beverages always available, free breakfast with many choices
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff is amazing!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! Clean hotel rooms and very close to amenities. Other hotels nearby are a bit cheaper but we will keep coming back to this one!
Stayed 1 night in Mar 2024

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 4 nights in Mar 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel in a good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

laurie

Travelled with partner
Extremely satisfied with my stay, the breakfast was good, the staff friendly and very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Mallory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to all amenities. Great breakfast
Stayed 2 nights in Mar 2024

6/10 Okay

Elanchezhian

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

8/10 Good

Rob

Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kristy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a convenient location for what we needed it for. But with that said, it was right next to a highly traveled expressway and the sounds of the large trucks driving by all night kept me awake.
Stayed 1 night in Feb 2024

8/10 Good

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is small shallow and cold
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing and nice
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Feb 2024

8/10 Good

Roxanne

Liked: Staff & service
Disliked: Property conditions & facilities
It’s out dated, however clean. The king size bed also does not appear king size .
Stayed 1 night in Feb 2024

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place to stay with friendly service and clean rooms and a super comfy bed right close to i81
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was pleasant and helpful. Super breakfast. Will recommend to friends.
Stayed 2 nights in Feb 2024

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front deak manager was friendly upon check-in. The room was clean and cozy. The next morning we had breakfast that was great! My only complaint is that the shower head sprayed all over the place and leaked so the pressure was not great. Other than that one small issue everything was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff, great breakfast, and very clean room. I will definitely be back.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very convenient for the purpose of our visit. The room was clean. The staff were very friendly. Check-in was easy. And, parking at the hotel was very easy.
Stayed 1 night in Dec 2023

8/10 Good

Mark

Travelled with family
Stayed 1 night in Jan 2024

6/10 Okay

Brendan

Liked: Cleanliness, amenities
Disliked: Staff & service
The staff were not overly friendly or pleasant. I actually found the staff member who checked me out to be rude. The room was clean, but was showing more wear and tear than usual. The room was fairly quiet. I didn’t have breakfast. The area around the hotel has plenty of shopping and restaurants.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kumar, Ottawa

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

John

Stayed 1 night in Dec 2023

10/10 Excellent

Myah

Liked: Staff & service, property conditions & facilities
Very clean , very friendly and amazing breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was hands down the best we have had staying at a hotel. Staff were very friendly and the room was very clean and modern. We will be making this our hotel of choice everytine we visit Watertown.
Stayed 1 night in Dec 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

April

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great location. Excellent room. Friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023

8/10 Good

heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were friendly and helpful the lock on the room door wasn't working and the staff had us change rooms right away, they were so quick and helpful and made it such a pleasant experience I would highly recommend this hotel. Clean and friendly staff great food and quiet.
Stayed 1 night in Nov 2023

8/10 Good

Joan M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking out front is limited
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service
Clean and convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Restaurant next door was excellent. Very relaxing stay.
Stayed 1 night in Nov 2023

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, curtains don’t close and parking to small other than that it’s a nice place
Stayed 1 night in Nov 2023