St James Hotel Guide - Romantic Hotels in St James, United Kingdom

Everything about this hotel is beautiful, the rooms are large, the bed was very comfortable, and everything was very clean. The only fault I found is that the location was not ideal, but still decent.

Clean close to all attractions.Try the sticky date pudding (room service) a must...will stay again!

The mark of great service at a great hotel is not, in my opinion, perfection. After all equipment fails and mistakes happen. How a hotel recovers from problems and attends to their customers is what discriminates good from great. The Rosewood is a great hotel. We arrived on the 17th and received a warm greeting and shown our room. We noticed it was quite hot and were told that this would improve. Well, this did not improve and over the next couple of nights we struggled to sleep in our hot room. The hotel did everything it could to correct the problem, but nothing really worked until the day we left. The service manager was very apologetic, gave us a discount off of our stay and a free future night at the Rosewood. In the end we were won over and the other fantastic features of the hotel (Scarfe's Bar, the food and the premium service) made up for the problems. We would definitely stay there again, but next time maybe on a lower floor (not as hot!)

We stay at the Chelsea Harbour Hotel when we are in town as it is located right next to our old neighbourhood. The location is great, right on the river, 5 mins from Kings Road and all the rooms are suites. The hotel is supposed to be non smoking but we have had on going issues with being smoked out of our rooms, having to change rooms twice during one stay. The staff said they don't really have any control over the guests smoking and cannot police it, so unfortunately smoking in the hotel remains an issue. The hotel is not run very well, with staff often making mistakes, forgetting luggage, ringing on doorbells of the wrong room, it seems there is little/ bad communications between staff and trying to get things done, such as moving rooms because of smoke can be like pulling teeth!! We have received compensation after multiple attempts to do so. Getting simple things done in this hotel can be a struggle, but locations is great and the rooms are big...

We arrived tired after a long flight. The reception staff informed us that our room had been taken and they had upgraded us. We stayed in an awesome suite and made the most of it. Great service, gorgeous environment

Very enjoyable four day visit - it was nice to be able to sit and have a drink outside in the evening or in the lounge area

Good location, clean, reasonable price, nice modern rooms. Not much more you can ask for

excellent close to the financial districts the only thing is over the weekend is a bit dead near the area

We stayed at the Dorsett for five days and were happy. Good location, hotel exceptionally clean, services satisfactory.

Staff was nice and always available. Rooms were smaller than the USA hotels. Beds were very comfortable and its quiet at night. Will be back on our next trip.