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Sofitel London St James - London Hotels
Rating: 5.0 Stars
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Sofitel London St James

6 Waterloo Place, London - Map
 
 
"Not quite Sofitel standard"
Check in pleasant enough. Key Cards issued didn't work. Time taken to get replacements. One towel only in room. Room clean and comfortable generally. No personal fridge, auto mini-bar only. Little in way of glassware etc. Two, yes, two sachets of coffee. Continual requests for some extra coffee confused staff who kept insisting we had a Nespresso Machine in room and didn't need them. Next day key cards again failed. More rigmarole. Cheap, nasty iron and board. Check-out perfunctory and unpleasant. Two local phone calls 9 GB Pounds.... All in all, lacking in any real personal touch, and at around $600.00 night, really not good enough. Porters/Concierge good. Bar staff good, nice bar. Location, excellent. Value for money - just satisfactory.
Traveller from Australia
Set in the heart of London, this heritage hotel is surrounded by famous attractions such as Her Majesty's Theatre, Admiralty …More

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