Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to St Helens rugby league. Langtree Park.

Posted 08-Feb-2016
Good location, good food, and very comfortable room.
5 out of 5
Recommended
for Everyone
by A verified traveller from shropshire

Wedding celebration

Posted 25-Jan-2016
Pros: Nothing to dislike but the staff were the best !
Cons: A sheltered smoking area would be appreciated
Location: Central location to St Helens and easy access to motorways for Liverpool and Manchester.
We stayed for two nights , pre wedding and for the wedding day and reception.i cannot speak too highly of the attention and the help we were given during our stay The staff were wonderful,friendly ,nothing was too much trouble .Our meal with our new French relatives the night before was excellent .The staff worked so hard decorating the room which looked fabulous All our requests ,including provision of tomato soup for my sister ,was met with smiles and efficiency. Our room was comfortable ,clean and had everything we needed I would recommend this hotel particularly for the friendly efficient and helpful staff They are the greatest asset and made our stay a pleasure Thankyou
3 out of 5
Recommended
for Everyone
by A verified traveller

Good value and much improved.

Posted 13-Jan-2016
My family live in St. Helens and I visit from time to time. Stayed at this hotel several years ago and vowed never again. However, based on need and improved reviews decided to give it another try. Very pleasantly surprised. For the price, I found the hotel to be very clean and well managed. the bedrooms and restaurant area are greatly improved, the breakfast was excellent and the staff consistently helpful and friendly. Don't expect luxury and it is true that certain aspects of the hotel are a little tired but they have done a great job of improving it. Well done.
4 out of 5
Recommended
for Everyone
by A verified traveller from St Helens

Best Hotel in St Helens

Posted 10-Jan-2016
Pros: Excellent staff in all areas. Very good breakfast and lots of free parking.
Cons: Could do with a lick of paint here and there.
Location: Central location in St Helens
We stayed overnight after attending a wedding at the same venue. Excellent staff in all areas. Very good breakfast and lots of free parking. Could do with a lick of paint here and there. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Convenient hotel

Posted 26-Dec-2015
Great hotel and convenient location when visiting family over the festive period. Clean, spacious and quiet room - friendly and welcoming staff.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Free parking and nice, comfortable rooms

Posted 15-Dec-2015
Pros: Rooms
Cons: Customer service, cooked breakfast
Location: Within walking distance of small retail park - The Range, McDonalds, Costa
My room was spacious and comfortable, with a great bed and comfy pillows. The bathroom was clean and the shower nice and hot. Free internet is available, but I found it slow at times. I had a couple of issues with the staff, who whilst very friendly, didn't seem to have much of a focus on custoemr service - I had to request staff to attend me at the bar when I wished to purchase a drink and at check in the lady argued about whether my boooking included breakfast or not. She later rang my room to apologise for her mistake and confirmed it did in fact include breakfast. The breakfast itself was OK - although my scrambled eggs were swimming in milky water, which wasn't particularly pleasant! The selection of juices and pastries were good. Overall, a convenient and easy-to-find location for work travellers, with free parking and wi-fi, which is essential. The rooms are great - very comfortable and delivered a good night's sleep.
1 out of 5
by A verified traveller

Avoid staying here if you can

Posted 27-Nov-2015
The bedding was so old, lumpy and dirty that it looked like the bedding hadn't been made up or changed since the last guest. Although the overall condition of the room was acceptable, there is general lack of maintenance and repairs needed in serveral areas such as the stairwells, corridors and windows of the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel

Posted 16-Nov-2015
Decent hotel with good staff. The rooms are well furnished but the halls and stair ways are well overdue a makeover. Initially they put us in a room that had a loud noise coming from the heating vents but once we complained they moved us to another room that we couldn't fault. Overall this is a hotel that is good in many aspects but perhaps a bit rough around the edges.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 12-Nov-2015 on Hotels
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 08-Nov-2015 on Hotels