Pillow-top beds, desk, blackout curtains, iron/ironing board

Reviews of Red Roof Inn St George, UT - Convention Center

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 267 out of 1004 reviews" "
Rating 8 - Good. 282 out of 1004 reviews" "
Rating 6 - Okay. 200 out of 1004 reviews" "
Rating 4 - Poor. 135 out of 1004 reviews" "
Rating 2 - Terrible. 120 out of 1004 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly stafff
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jason,We are delighted to hear you found our staff friendly during your stay. If you have any other feedback or require assistance, please feel free to reach out to our management team directly.

4/10 Poor

erin

Well it was cheap & served it’s purpose. Huge eyelash on the floor by the door & hair in the bath tub. Very old & dilapidated but it was only $56 for the night.
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 26 Mar 2024
Hi Erin,Thank you for taking the time to write a review of your stay at the Red Roof Inn St George, UT - Convention Center. I'm glad you took liking to our prices, however, our apologies for the lash and hair found in the tub. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Karen

Stayed 3 nights in Mar 2024
Response from Nishaye RediResponse Specialist on 22 Mar 2024
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St George, UT - Convention Center and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property recently updated. Check-in fast and pleasant. Had good coffee in the lobby every morning. Close to restaurant's and fast foods.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Robert,We are delighted to hear that you enjoyed our recently updated property and the efficient check-in process. It's great to know that you appreciated the complimentary coffee in the lobby each morning and found our location convenient for dining options. We look forward to welcoming you back for another pleasant stay.

8/10 Good

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness
Very minimalist. Older property, but rooms had nice amenities.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kimberly, We appreciate your feedback on our amenities at the property. Our team strives to offer a comfortable stay for all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.

8/10 Good

Jennifer, Rock Springs

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. No complaints.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jennifer,We are stoked to hear that you had a pleasant stay with us. Your feedback is appreciated, and we hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Russell

Disliked: Cleanliness, property conditions & facilities
Honestly I wasn't expecting much based on previous reviews. I can say that it was not clean, hairs (a lot of hairs) on the bed sheets, gross
Stayed 1 night in Mar 2024
Response from Red Roof Management on 12 Mar 2024
Dear Russell,Thank you for your review following your stay at Red Roof Inn St George, UT - Convention Center. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the hair on the bed sheets, the uncleanliness mentioned and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Ruby, Zimmerman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were curteous. The hotel was close to restaurants & transportation. It was quiet there and comfortable.
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on 2 Mar 2024
The team at our Red Roof Inn St George, UT - Convention Center would like to thank you for sharing your feedback with us, Ruby. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean rooms and courteous staff, along with our comfortable location and our close proximity to points of interest delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

2/10 Terrible

Brandon

Disliked: Staff & service
Didn't stay as my wife and I were sick with the flu. Call Red Roof to explain, I was told to call Expedia for a refund because it was past the 24 hours. Told the person at the hotel that I didn't expect to get sick and again I was referred to Expedia to cancel. Called Expedia - while on the call with them saw the charge for the hotel come through. At that point I knew I wouldn't get a refund. Called the hotel and was told that their policy is their policy whether sick or not. Told them that I would drive down and check-in... Was told by the hotel they didn't want anyone sick checking in and they had already cancelled my reservation as a no show, but kept my money anyway per policy. Won't stay at Red Roof ever again.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Brandon,We're sorry for any inconvenience you experienced. Hotel policies are in place for all reservations regardless of circumstances. Please note that bookings made through third parties adhere to their cancellation policies as outlined upon booking. If you have any further concerns, feel free to reach out to our management team directly.

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Xao RediResponse Specialist on 28 Feb 2024
I appreciate the time that you took to share your sentiments with us, Angela. Our team at the Red Roof Inn St George, UT - Convention Center appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 Terrible

Jill

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I walked in ready to check in but the smell of the spray or cleaner was awful! And didnt look at all like
Stayed 3 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jill, We appreciate your feedback and apologize for any inconvenience caused by the scent upon your arrival. We will share your observations with our housekeeping team for their attention to ensure a pleasant experience for all guests in the future.

2/10 Terrible

Natalie

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was gross. Super dirty and unsanitary. The hallways were full of dirt and were not vacuumed. The walls had marks on them, the sinks were dirty. I would not stay here. We booked this for two nights, unfortunately on the first night all other hotels were sold out so we were forced to stay here. We could not sleep all night because you could hear everything going on in other rooms/the hallway. Someone kept snoring and coughing extremely loud. After talking to the front desk employee, he only offered to switch us rooms. Why would we want to switch rooms when we experienced a dirty room already? We were able to find another hotel for the 2nd night. Expedia also was no help. DO NOT BOOK HERE!!
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Natalie, We appreciate your feedback and regret to hear about your experience. We take all guest concerns seriously and will address the cleanliness issues with our housekeeping team. Your comments will be shared for improvement. Thank you for bringing this to our attention so we may enhance our services for future guests.

6/10 Okay

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Bed was good. Towels the size of wash cloths. Listed a breakfast, never saw one and alot of vagrent looking people around
Stayed 4 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Karen, We value your feedback and apologize for any inconvenience. Our team strives to provide a comfortable stay for all guests. Please reach out to our management team directly to discuss your concerns further.

10/10 Excellent

Leslie

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful, I did not request my room be clean everyday but when I asked for towels and stuff they went above and beyond. Really great staff.
Stayed 6 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Leslie,We are delighted to hear that our staff exceeded your expectations in their service during your stay. Our team takes pride in providing excellent customer service, and we are glad that you felt well taken care of. If you have any further feedback or need assistance, please do not hesitate to reach out to our management.

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here before. The Red Roof is my St. George choice. Quality, price, and convenience.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Leo,We are thrilled to hear that you enjoyed your stay at Red Roof in St. George and found our hotel to be your go-to choice for quality, price, and convenience. Your loyalty is greatly appreciated, and we look forward to welcoming you back on your next visit to the area!

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Propery was dirty and gross.
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on 19 Feb 2024
Dear Sam,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 Terrible

EDWARD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on 14 Feb 2024
Hello Edward, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Ayden

Travelled with group
Liked: Staff & service, property conditions & facilities
Good for the price
Stayed 3 nights in Feb 2024
Response from Samantha Rediresponse Specialist on 9 Feb 2024
Dear Ayden,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. Myself and the staff were so glad we earned your 4/5 score following your stay. It's also great to hear that the price to value ratio met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 Okay

NIna

Business traveller
Liked: Staff & service
Room was clean and the staff was kind. I used a towel to block the light from the hallway that shone through the door. Very noisy the weekend I was there.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello NIna, Thank you for your feedback. We're glad to hear that you found the room clean and the staff kind. We apologize for any inconvenience caused by the noise during your stay. Your comments will be shared with the hotel management for their future considerations. We appreciate your feedback and hope to welcome you back in the future for a more peaceful experience.

2/10 Terrible

Lena

Disliked: Cleanliness, property conditions & facilities
The linens and bedding, shower curtain were all stained!!! The tub was dirty and furniture dusty. My neighbor was slamming doors and stomping down the hallway frequently. I reported in the late evening post putting up with it all day. The office was aware and know the person so apparently from the way she spoke this is an on going problem. Why? Why do they put up with it????
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Lena, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and clean environment for all our guests. We take your feedback seriously and will address the issues mentioned to prevent any future occurrences. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 Excellent

SONEBANDITH

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello SONEBANDITH,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Terrible

Michelle, West Valley

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 23 Jan 2024
Hello Michelle, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

silvia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was poor condition. You had to be in front of tv to change channel. Bed not comfortable.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello silvia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the condition of our facility and the TV channel changing. We appreciate your input and will pass it along to our team for further review and improvement. We aim to provide comfortable accommodations for all of our guests, and we regret that the bed did not meet your expectations. If you have any further concerns, please reach out to our management directly.

8/10 Good

Jose

Stayed 1 night in Oct 2023
Response from Manager on 8 Jan 2024
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Youkyung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this place because there was no dog fee, but it turned out to be the worst place we stayed during our 8-day trip to Utah. The entire hallway on the second floor smelled bad, the bathroom in the room had a horrible urine smell, and everywhere in the room showed signs of not even basic cleaning. There was hot water in the sink, but not in the bathtub. The beds didn't seem to be properly covered either, so we just slept in our street clothes with no covers and left as soon as we woke up at dawn. We didn't even feel like having breakfast. I felt so sorry for the family we were staying with.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 1 Jan 2024
Hello Youkyung,I appreciate you sharing your feedback following your stay at the Red Roof Inn St George, UT - Convention Center. I was saddened to read that your stay fell short of your expectations due to the odor of the room, the uncleanliness of the room and the bedding situation you described. Please allow me to extend my sincerest apologies for the inconveniences caused. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Red Roof Management

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They had good customer service, don’t charge a pet fee and filtered water in the lobby, but literally those were the only positives. The hallways smell like cigarettes, the room smelled like cigarettes, the bed linen had stains, the floor in the room was not clean. It was a 2/5 for me.
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Jennifer, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our customer service, pet-friendly policy, and the convenience of filtered water in the lobby. We apologize for any inconveniences you experienced with the smell of cigarettes in the hallways and room, as well as the cleanliness issues you encountered. We strive to provide a comfortable and clean environment for all our guests and we will address these concerns with our team. We appreciate your input and hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Sherri,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're thrilled to hear that you had a great experience with us. We hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Laura, We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We pride ourselves on providing exceptional service and it's always rewarding to receive such positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Red Roof Inn
Had a nice relaxing evening. Took a hot bath and had a good night's sleep. The TV was a little spotty on if it wanted to work or not. I would stay here again. The prices are reasonable. Restaurants within walking distance.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 12 Dec 2023
Thank you for taking a moment to leave a review, Lisa. The staff and I at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER appreciate your 4/5 score following your stay. I am delighted to read your comments about you had a relaxing evening at our hotel, our prices were reasonable, and the other kind remarks highlighted. However, I am sorry to hear that the Tv was a little spotty. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Red Roof Management

10/10 Excellent

Teinamarrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Teinamarrie,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Should you have any further comments or feedback, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Grant, Calgary

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 5 Dec 2023
Thank you for taking a moment to leave a review, Grant. The staff and I at the Red Roof Inn St George, UT - Convention Center were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

8/10 Good

Roger

Stayed 1 night in Nov 2023
Response from Manager on 23 Dec 2023
Hello Roger, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

david

Travelled with family
Liked: Cleanliness
The property is good for the money. My only real complaint is that it stunk from cigarette smoke
Stayed 3 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 28 Nov 2023
Thank you for taking a moment to leave a review, David. The staff and I at the Red Roof Inn St George, UT - Convention Center appreciate your 3/5 score following your stay. I am happy that you found our property to be good for your money. However, you stated that the cigarette smell hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Robert,Thank you for choosing to stay with us! We appreciate your high rating and hope you had a wonderful experience at our hotel. If you have any feedback or further comments, please don't hesitate to reach out to us. We value your opinion and look forward to welcoming you back in the future!

2/10 Terrible

Romy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom had hairs all over. One bed had a blanket the other did not. Floor had gross stuff all over it so I didn’t want to walk on it. Gross stuff on walls and doors. Overall gross and dirty!
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Romy,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have encountered during your stay. We value cleanliness and will address these issues internally to ensure a more pleasant experience for future guests.

10/10 Excellent

RD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the money
As always I enjoy staying there great for the money
Stayed 2 nights in Nov 2023
Response from Devorine Red Roof Management on 23 Nov 2023
Dear Valued Guest!I appreciate your comments regarding your recent stay at the Red Roof Inn St George, UT - Convention Center. It's great to hear that you always enjoy staying at our location. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Glenda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 23 Nov 2023
Hi Glenda,Thank you for your review and I am happy to know that our staff was friendly. Red Roof values you as our guest and welcome your 4/5 score. Red Roof Inn St George, UT - Convention Center is eager to host you in future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Tyler

Travelled with family
Red Roof Inn
Hotel run down and they no longer serve breakfast. Feels like you will fall out of the bed its. For it being a Non Smoking hotel the lobby smells like old stale cigarette smoke. Its still a good hotel for the price though.
Stayed 3 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Tyler, Thank you for providing feedback on your recent stay. We regret to hear about the issues you encountered and apologize for any inconvenience caused. We appreciate your understanding regarding the change in breakfast service. We will address the concerns regarding the bed comfort and lobby smell with our team, as we constantly strive to improve our guests' experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

10/10 Excellent

phyllis

Stayed 1 night in Nov 2023
Response from Manager on 12 Dec 2023
Hello phyllis,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience. If you have any suggestions or would like to share any feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

4/10 Poor

Trina, Coachella

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The toilet seat was not clean. The door and walls were black from the floor being mopped with a dirty mop. There were stains on almost every towel. There were stains on the bedding. The only reason I gave an overall rating of two stars was that the check in person was very friendly and kind.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Trina, Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered during your stay. Our housekeeping team has been informed and steps are being taken to address these concerns. We are glad to hear that our check-in staff provided excellent service. We appreciate your input and hope to have the opportunity to welcome you back in the future to provide a better experience.

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was room was very dirty. Hair everywhere. For some reason the smoke detector had a bag over it. Sheets and pillow cases were dirty and stained.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Anthony,We are sorry to hear about your experience during your stay at our hotel. We apologize for any inconvenience caused by the cleanliness issues you encountered. Our housekeeping team takes great pride in maintaining a high level of cleanliness and attention to detail, so we are surprised to hear about this. Please feel free to reach out to our management team to discuss this matter further.

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was worth the cost.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on 17 Nov 2023
Hello Mark,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ST GEORGE UT - CONVENTION CENTER. Red Roof value you as a our guest and welcome your 4/5 score. It brings us joy to hear that you were pleased with the value you received. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff at Red Roof would love to provide you with another comfortable stay in the future. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Lulu

Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Lulu,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. Please find a reason to visit us again soon.

8/10 Good

Allyson

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Allyson,Thank you for sharing your feedback with us. We appreciate hearing about your experience and apologize for any inconvenience caused. We value your rating and will share it with our team to ensure we continue to improve.

8/10 Good

Sondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay!!!
Stayed 3 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Sondra,We're delighted to hear that you had a good stay with us! Thank you for choosing our hotel and taking the time to share your positive feedback. We strive to provide excellent service and a comfortable experience for all our guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

6/10 Okay

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has seen better days! The walls were dirty, most of the lights in the upstairs lobby were burned out. The bathroom had water on the floors when we arrived, hopefully from being freshly cleaned? The smoke detector was removed from the ceiling.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Stephanie, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team is committed to maintaining a clean and comfortable environment for all guests. We have addressed your concerns with our housekeeping and maintenance departments for immediate attention. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Shannon

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
We checked in later at night with the hope of having a comfortable and clean stay. Sadly, everything was stained, worn down, falling apart, paint chipping, tub dirty, etc. The room was soooooo small. Could not comfortably fit four of us. No actual closet, just a corner rack. Floor was uneven and dirty. Staff was friendly. Dirty bird feeder crafted in the corner of the parking lot also made the property look horrible. Bird feathers and poop right next to the cars. We ended up checking out after the first night.
Stayed 2 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Shannon, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We value cleanliness and guest comfort, and we will address the issues you mentioned with our team. We appreciate your kind words about our friendly staff. We take pride in providing a positive guest experience and will use your feedback to improve. Please feel free to contact our management team directly with any further concerns.

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great price. Look past the way dated hall & lobby
Rooms are updated with flooring, paint and bathrooms; and look newer. Mattresses were not so comfortable. The halls and lobby is very dark, terrible lighting, dated and old. We booked this hotel based on price only. Great price.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Craig,Thank you for sharing your feedback with us. We are glad to hear that you found our rooms updated and appreciated the new flooring, paint, and bathrooms. We apologize if the comfort of the mattresses did not meet your expectations. Regarding the lighting, we understand your concerns and we will take them into consideration for future improvements. We appreciate your business and hope to welcome you back for another pleasant experience.

10/10 Excellent

RD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for the money
a great place to stay for the money
Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello RD,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you found our property to be a great value. It means a lot to us that you took the time to share your positive experience. Should you decide to stay with us again in the future, we look forward to exceeding your expectations once more.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good prrice, EXCELLENT PLACE…
Response from Manager on 9 Nov 2023
Hello Jorge,Thank you for choosing our hotel for your stay. We greatly appreciate your positive feedback on the cleanliness and affordability of our property. It's always wonderful to know that our efforts are recognized and valued. Should you have any other inquiries or require further assistance, please do not hesitate to reach out to us.