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Breakfast was a bit underwhelming. Eggs were cold and watery. Whole area was messy, granted we were there about a half hour before they closed.
Darin
Stayed 1 night in Apr 2024
Response from Candi B on 18 Apr 2024
Thank you, Darin, for your recent stay with us! We're delighted you chose our hotel for your family trip. We're grateful for your feedback, as it helps us improve. We're glad to hear you appreciated our cleanliness and service. We'll address your concerns regarding breakfast promptly to ensure a better experience for future guests. We hope to welcome you back soon for an even more enjoyable stay!
Dear Blaise,Thank you so much for sharing your feedback with us! We're thrilled to hear that you found our hotel clean and quiet during your stay. Your satisfaction is our top priority, and we're delighted that we could contribute to a pleasant experience for you. Should your travels bring you back our way, we'd love to welcome you again!
We had a quick overnight. The staff was friendly. Breakfast wasn’t great but it was included. The bed was really firm if that’s your thing.
timothy
Stayed 1 night in Apr 2024
Response from Candi B on 8 Apr 2024
Dear Timothy,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff friendly during your quick overnight stay. We appreciate your feedback regarding breakfast, and we'll strive to improve in that area. We understand that mattress preferences vary, and we're glad to know the firm bed suited your needs. We hope to welcome you back for another enjoyable stay soon!
It seemed to be a older building, but well maintain and well kept very clean friendly staff would definitely recommend it to anybody
JASON
Stayed 1 night in Mar 2024
Response from Candi B on 5 Apr 2024
Dear Jason,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you found our hotel well-maintained, clean, and staffed with friendly individuals. We appreciate your recommendation and hope to welcome you back soon.
8/10 Good
Julie
Travelled with family
30 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean and the staff was friendly. It could use updating in painting. The sleeper sofa was broke and the exercise room was so hot to work out in.
Julie
Stayed 1 night in Mar 2024
Response from Candi B on 4 Apr 2024
Hi Julie,Thank you for sharing your experience with us. We're glad to hear that you found our hotel clean and our staff friendly. However, we apologize for any inconvenience you experienced with the sleeper sofa and the condition of our exercise room. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable stay for all our guests. We appreciate your observation regarding the need for updating in painting, and we are currently in the process of re-painting rooms and making other small improvements. Thank you for choosing Grandstay Residential Suites Hotel, and we hope to welcome you back for an even more enjoyable stay in the future.
8/10 Good
Paul
24 Mar 2024
Paul
Stayed 2 nights in Mar 2024
Response from Candi B on 14 Apr 2024
Dear Paul,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your support and are delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
Super quiet in room. Clean. Breakfast is better than average. Pool and stuff is okay. Walking distance to convention center and has a pizza place across parking lot that is open until 3 am and delivers.
Stacey
Stayed 2 nights in Mar 2024
Response from Candi B on 25 Mar 2024
Hello Stacey,Thank you for choosing Grandstay Residential Suites Hotel and for taking a moment to leave us great feedback regarding your recent stay! We're very glad to hear you enjoyed our GrandStart Breakfast, our clean spacious suites, and of course our convenient location downtown Saint Cloud, with so many great entertainment, food & drink options all within walking distance! We look forward to hosting you again in the future, thank you so much!
Good location and a nice clean and pleasant place to stay.
Jennifer
Stayed 1 night in Mar 2024
Response from Candi on 19 Mar 2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and all our hotel has to offer conveniently located downtown St. Cloud!! As a valued guest, we look forward to seeing you again in the future! Thanks Jennifer!
Thank you , T for taking a moment to leave us a review! We're glad you enjoyed your stay with us at Grandstay and hope to see you again soon!
10/10 Excellent
Scott
17 Mar 2024
Liked: Cleanliness, staff & service
Scott
Stayed 1 night in Mar 2024
Response from Candi on 19 Mar 2024
Thank you for taking a moment to leave us a review, Scott! We appreciate you and hope to host you again soon!
8/10 Good
Sandy
16 Mar 2024
Sandy
Stayed 1 night in Mar 2024
Response from Candi B on 5 Apr 2024
Dear Sandy,Thank you for choosing to stay with us and for taking the time to leave a rating. We're delighted to hear that you had a positive experience during your time with us. If there's anything specific you think we could improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon for an even better stay.
Hi Heidi, thank you for taking the time to leave us a review! We hope to see you again soon at Grandstay Residential Suites!
10/10 Excellent
Shannon
14 Mar 2024
Shannon
Stayed 1 night in Mar 2024
Response from Candi B on 4 Apr 2024
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a wonderful experience at Grandstay Residential Suites Hotel and that we met or exceeded your expectations. Your perfect rating means a lot to us, and we're grateful for your support. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you'd like to share or if there are any ways we can further enhance your experience, please don't hesitate to reach out.
6/10 Okay
ASHLEY
Travelled with partner
13 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating, kitchen pans need to be replaced. No cups or silverware in cabinets. No bottled water in the vending machine.
ASHLEY
Stayed 1 night in Mar 2024
Response from Candi B on 14 Mar 2024
Hi Ashley! Thank you so much for your feedback regarding your recent stay! We are working diligently on re-distributing kitchen equipment back to each individual room, as they have a tendency to congregate together when our guests have get-togethers! I appreciate you letting me know about bottled water not being available so I can bring this up with our vendor as well as make sure we have some stocked in our pantry. Thank you again for your feedback and we look forward to hosting you again in the future!
Hello Nelson!Thank you for taking a moment from your busy day to leave us your feedback regarding your recent stay! We appreciate you recognizing our amazing staff, that do a great job treating our guests like good friends. We appreciate the recognition for their hard work! We look forward to seeing you again in the future!
Hi Angela! Thank you for taking the time to leave us a review! We hope you enjoyed our GrandStart breakfast served daily, our spacious private bedroom suites, and our convenient location in downtown Saint Cloud! We look forward to hosting you again in the future!
Hi Tanya! Thank you for taking a moment to leave us a review regarding your recent stay with us! Please reach out if there is anything else you would like to share to get that next review to a 5/5! Thanks for staying with us!
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, and our convenient location in downtown St. Cloud! As a valued guest, we look forward to seeing you again in the future!
Hi Dr. Laurie!We're so glad to host you at our downtown property! We hope you enjoyed your spacious suite, our lobby with warm fireplace, and all our property has to offer! We look forward to seeing you again!
We travel to St. Cloud frequently for our son's sports stuff. We found this place a couple of months ago and now this is where we stay every time. This was stay 5 so far. Not the fanciest, but the suites are great, with separate bedroom and having a full kitchen is awesome!
Tracey
Stayed 1 night in Feb 2024
Response from Candi B on 14 Mar 2024
Hi Tracey! We're so glad you enjoyed our spacious suites including private bedrooms and fully equipped kitchens, perfect for families! We're so glad you chose to stay with us, and we very much look forward to seeing you again!
Was a very nice hotel loved everything about it . Has a small pool and hot tub but if no one else is in there perfect size for a few people .
Chuck
Stayed 1 night in Feb 2024
Response from Candi B on 14 Mar 2024
Hey Chuck! Thank you for taking a moment to leave us a review! We are so happy to have you stay with us, and glad you enjoyed our indoor pool and whirl pool as well as spacious suites, complimentary GrandStart (hot) breakfast served daily, and our amazing staff! We hope to see you again soon!
Hi, Art! We really appreciate you taking a moment to leave us a 5/5 review! We appreciate your feedback, and look forward to seeing you again in the future!
Hi, Mark and thank you for leaving us a review! We appreciate your honest feedback and would love to know how we can improve on your next visit! Thank you for choosing Grandstay and we look forward to seeing you again!
8/10 Good
Jessica L
Travelled with family
10 Feb 2024
Liked: Staff & service
Just a quick over night stay not here to really partake in the amenities.
Jessica L
Stayed 1 night in Feb 2024
Response from Candi on 19 Mar 2024
Thanks Jessica for taking a moment to rate your stay with us! We hope to see you again soon, and hopefully you have time to enjoy our pool or hot tub next time!
10/10 Excellent
Keith
Travelled with partner
5 Feb 2024
Conveniently loose to downtown St. Cloud. Several good restaurants within walking distance. I highly recommend the Old Brick House.
Keith
Stayed 1 night in Feb 2024
Response from Candi B on 5 Feb 2024
Hi Keith! We're so glad you enjoyed our convenient locations, and some of the gems around our property like the Old Brick House! Thanks for staying with us, and we look forward to hosting you again in the future!
Lots of sirens which is not your fault. I also had to listen to basketball dribbling and hitting the backboard until 9:30pm. It wouldn’t been a big deal if I didn’t have to be up super early
Jennifer
Stayed 1 night in Feb 2024
Response from Candi B on 5 Feb 2024
Hi Jennifer! Thank you for taking time out of your busy day to leave us your feedback regarding your recent stay with us at Grandstay! We're glad you enjoyed your spacious suite, and all our property has to offer to our guests, despite it being noisy, our apologies! We look forward to hosting you again in the future!
We really liked our suite. It had a little kitchen & living room. Everything was clean. Breakfast was scrambled eggs, potatoes & sausage patties.
We would definitely stay here again.
Phyllis
Stayed 1 night in Feb 2024
Response from Candi B on 5 Feb 2024
Hi Phyllis!We're so glad you took advantage of our Grandstart hot breakfast options offered every single day at no charge to our guests to start your day off right! Our fully equipped suites make us very unique, it's hard to remember you are staying at an hotel if it feels more like an apartment! We're so glad you enjoyed your stay, and look forward to hosting you again!
Hi Heidi,We're sorry to hear you did not have a Grand experience during your recent stay with us. We strive to provide excellent hospitality and a beautiful property for our guests to enjoy, as well as all the comforts of home! We'd love to hear how we can improve in the future. Thank you for taking the time to leave us a review!
8/10 Good
Jim
29 Jan 2024
Jim
Stayed 1 night in Jan 2024
Response from Candi B on 31 Jan 2024
Hi Jim!Thank you for taking the time out of your busy day to leave us a review. We're so glad you chose to stay with us and we hope your whole experience was Grand, from the complimentary hot and cold breakfast to the spacious suites! We look forward to seeing you again in the future!
My first time at this hotel. Very nice. Will stay here again!
Loren
Stayed 1 night in Jan 2024
Response from Candi B on 30 Jan 2024
Hi Loren! We're so glad you chose to stay with us while you were visiting the area, and enjoyed all the amenities our property has to offer such as Grand Start breakfast, spacious suites, and of course, our friendly staff! Thank you for your great review!
10/10 Excellent
Jordan
26 Jan 2024
Liked: Cleanliness
Jordan
Stayed 1 night in Jan 2024
Response from Candi B on 31 Jan 2024
Hi Jordan! Thank you for taking a moment to leave us a great review. We hope you enjoyed our friendly staff, our pool & spa as well as our outstanding front desk staff. Thanks for staying!
Hi Daniel!Thank you for leaving us an excellent review! We hope you enjoyed our convenient location, our friendly staff, and our spacious suites. Hope to see you again soon!
Stayed because we had a college visit at University. Very nice room and St. Cloud offered lots of shopping and eating options in hotel area that we didn’t check out but definitely would have if wasn’t so cold out. Would definitely stay again
Heidi
Stayed 1 night in Jan 2024
Response from Candi B on 30 Jan 2024
Thank you for your positive review, Heidi! We're so glad you enjoyed our convenient location, our comfortable suites, and all our property has to offer! We look forward to hosting you again in the future!
10/10 Excellent
Larry
20 Jan 2024
Larry
Stayed 1 night in Jan 2024
Response from Candi B on 31 Jan 2024
Hi Larry, Thanks for choosing to stay with us! We're so glad you enjoyed our spacious suites, our friendly staff, and all the amenities our property has to offer. We look forward to seeing you again!
10/10 Excellent
David
Travelled with family and small children
16 Jan 2024
Liked: Cleanliness, staff & service
David
Stayed 2 nights in Jan 2024
6/10 Okay
Tammy
Travelled with group
15 Jan 2024
Liked: Cleanliness, staff & service, amenities
Tammy
Stayed 2 nights in Jan 2024
8/10 Good
Jessica
14 Jan 2024
Jessica
10/10 Excellent
Jana
14 Jan 2024
Jana
Stayed 2 nights in Jan 2024
Response from Candi B on 5 Feb 2024
Thank you Jana for leaving us a great review! We hope you enjoyed our friendly staff, our complimentary hot breakfast, and all our property has to offer!
Very spacious and comfortable room. Enjoyed the hot tub and exercise room. The breakfast included yogurt and granola topping, hot waffles… and eggs, sausage, bacon. I will stay here every time I am in St. Cloud.
David
Stayed 1 night in Jan 2024
Response from Candi B on 15 Jan 2024
Thank you for taking the time out of your busy day to leave us a great review! We're so glad you enjoyed your spacious suite, our friendly staff, Grandstart breakfast, and all our hotel has to offer! As a valued guest, we look forward to seeing you again in the future!
We enjoyed our time there. Both my wife and I were warm and cozy. We were there i January 2024. Love our room and the atmosphere was that of small town concerns.
S. Jerome
Stayed 2 nights in Jan 2024
Response from Candi B on 15 Jan 2024
Hi!Thank you for choosing Grandstay, we appreciate the opportunity to host you! We are so happy to hear you enjoyed our friendly staff and many property amenities such as our Grandstart breakfast served daily, and our pool/hot tub! We appreciate your excellent feedback and look forward to seeing you again in the future!
Moldy shower vents and discusting hvac vents. Got sock as a result.
Jason
Stayed 3 nights in Jan 2024
Response from Candi B on 15 Jan 2024
Hi Jason, we apologize for the unsatisfactory condition of your vents. We have given you credit for a portion of your stay, and it has been a very useful reminder to our housekeeping and maintenance team to pay extra attention to details because everything matters. Thank you for your honest feedback and we thank you for considering giving us another chance to host you in the future. Thank you!