All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear William,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your feedback. We are glad you enjoyed your stay, especially your positive interactions with our staff. We hope we can welcome you back soon. Kind regards, Elle
Spacious room, appreciated having both shower and separate bath.
Victoria Alexandra
Stayed 2 nights in Apr 2024
Response from Elle on 20 Apr 2024
Dear Victoria,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your feedback. We are glad you enjoyed your stay and hope to welcome you back soon. Kind regards, Elle
Dear Michael,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your review. We are glad you enjoyed your stay and hope we can welcome you back soon. Kind regards, Elle
Hotel was lovely easy to find , staff and facilities were good
Paul
Stayed 2 nights in Apr 2024
Response from Gillian on 14 Apr 2024
Dear Paul,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
Dear Alan,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the comfy bed and cleanliness made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards, David
Dear Scott, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities, and should you have a moment to spare, I wondered if you would be so kind as to post any comments you may have on Trip Advisor. Please do not feel obliged to do so, but it is always good to be able to advertise positive feedback. I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future, if I can be of assistance in any future reservations please feel free to contact me. Kind Regards,Craig
Dear Rajeshree, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities, and should you have a moment to spare, I wondered if you would be so kind as to post any comments you may have on Trip Advisor. Please do not feel obliged to do so, but it is always good to be able to advertise positive feedback. I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future, if I can be of assistance in any future reservations please feel free to contact me. Kind Regards,Craig
Great Hotel just wish Local Authority could implement a clean up of derelict properties around it
Leonard
Stayed 2 nights in Apr 2024
Response from Ewelina on 6 Apr 2024
Dear Leonard,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards
Dear Mark, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.Kind RegardsCraig
I will always choose to stay at Apex. The property, amenities and location are great for Dundee.
Joelle
Stayed 3 nights in Mar 2024
Response from Elle on 7 Apr 2024
Hello Joelle,Thank you for taking the time to share your feedback. It is great to hear how much you enjoy staying at the hotels. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities.Best Regards, Elle
8/10 Good
veronica
Travelled with partner
3 Apr 2024
Great value
veronica
Stayed 1 night in Mar 2024
Response from Gillian on 3 Apr 2024
Dear Veronica,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
10/10 Excellent
Barbara
2 Apr 2024
Liked: Amenities
Very nice hotel. Welcoming and helpful staff. All seem happy to be working there.
Barbara
Stayed 1 night in Apr 2024
Response from Gillian on 2 Apr 2024
Dear Barbara, Thank you for choosing to stay with us at Apex City Quay hotel and spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay, especially the helpful and welcoming staff. I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
10/10 Excellent
Maddison
31 Mar 2024
Maddison
Stayed 1 night in Mar 2024
Response from Ewelina on 21 Apr 2024
Dear Maddison,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us and thank you for giving us 5 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
8/10 Good
Helen
Travelled with family
31 Mar 2024
Liked: Cleanliness, staff & service
I booked a three day trip the reason for booking the Apex was the swimming pool and jacuzzi but when booking I was never told that it would be closes on one of my days this is unacceptable this should be stated on the booking form
Helen
Stayed 3 nights in Mar 2024
Response from Gillian on 1 Apr 2024
Dear Helen,Thank you for choosing to stay with us at Apex City Quay hotel and spa and for taking the time to leave your feedback.Please accept my sincerest apologies regarding the spa closure and the lack of notice. I have passed on your feedback to our marketing team to see where we can improve in this area.I do hope we have the opportunity to welcome you back in the not so distant future.Kind regards,Gillian
6/10 Okay
Robert
Business traveller, Travelled with partner
30 Mar 2024
Liked: Staff & service
The mattresses are wearing they had the shape of a worn mattress where people lay every nigh.
Pillows were really bad .
I had to put two pillows into one pillow case to firm them up the quilts have nothing left in them ?.
Really I had to fold it in half to keep warm .
For the price we pay for a 3 stay hotel they should start putting miney back into it before bits too late.
Just seems this year the rooms could do with upgrading and it needs doing quickly before customers start to go elsewhere.
The staff are brilliant and should be told so by whoever is in charge .
The cleaning staff do a great job to keep the rooms like they do but the rooms and bedding really do need upgrading
Robert
Stayed 2 nights in Mar 2024
Response from Gillian on 30 Mar 2024
Dear Robert,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback.Thank you very much for your kind words about our staff, especially our housekeeping staff.Please accept my apologies regarding the bedding. Please be assured that I will pass on your feedback to our housekeeping manager to see where we can improve/replace where necessary. I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
Dear Alan,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback.I am so pleased to see that you enjoyed your stay with us, and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
Dear Kenneth,Thank you for choosing to stay with us again at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
8/10 Good
Mandi
Travelled with partner
23 Mar 2024
Liked: Amenities
We were in superior room directly above main entrance.
Due to noise smokers and vapours we had a terrible sleep. Noise and conversations kept us awake most of the night. This visit was for a special birthday but was ruined by lack of sleep from noise below our room,
Mandi
Stayed 1 night in Mar 2024
Response from Sophie on 26 Mar 2024
Dear Mandi,Thank you for staying with us at Apex City Quay Hotel and Spa. Please do accept my apologises regarding the noise that occurred during your stay from outside the hotel. Please be assured I have passed your feedback across to the front office manager to investigate. Thank you for brining this to my attention.Kind regards,Sophie
Dear Gavin, Thank you for choosing to stay with us at Apex City Quay Hotel & Spa, and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
Dear Hilda,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. Thank you for giving us 4 out of 5 in your score. I hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
Dear Laurence,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and your two day stay was very enjoyable. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
10/10 Excellent
Johnathan
2 Mar 2024
Johnathan
Stayed 1 night in Mar 2024
Response from Sophie on 23 Mar 2024
Dear Jonathan,Thank you for staying with us at Apex City Quay, I am glad you enjoyed your stay and took the time to leave a review. We hope to welcome you back in the near future.Kind regards,Sophie
Dear John,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the hotel was comfortable and staff were friendly made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
Dear Calum,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the good food and facilities made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
Rooms are clean and soacious and staff Friendly and welcoming
Mandy
Stayed 1 night in Feb 2024
Response from David on 25 Feb 2024
Dear Mandy,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the rooms spacious and clean, and the staff were very welcoming made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
Hello Sara,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us and thank you for giving us 5 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards
8/10 Good
Robert
Business traveller, Travelled with partner
21 Feb 2024
Liked: Cleanliness, staff & service, amenities
It was ok
Robert
Stayed 2 nights in Feb 2024
Response from Fiona on 22 Feb 2024
Good morning Robert,Thank you for taking the time to share your feedback. It was great to see how much you enjoyed your recent stay and we look forward to welcoming you back to the hotel again in the not too distant future.Best WishesFiona
10/10 Excellent
Claire
20 Feb 2024
Claire
Stayed 1 night in Feb 2024
Response from Gillian on 21 Mar 2024
Dear Claire, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards, Gillian
Hotel rooms are huge and overall very nice, easy check in and parking is available for £5 for 24 hours. Only problem we had was we had ordered room service drinks which didn’t arrive, we had to go down to the bar when we were leaving to go out to be advised from bar staff our order had went missing.
Ellie
Stayed 1 night in Feb 2024
Response from Sophie on 18 Feb 2024
Dear Ellie,Thank you for your review regarding your recent visit with us in Dundee. I am glad you took the time to review the hotel. I am glad you enjoyed your stay and highlighted the easy check in and parking. Please do accept my apologise regarding the drink order from the bar. Please be assured I have passed your review across to the Restaurant Manager to investigate.Kind regards,Sophie
Dear Kenneth, Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that you find this the best hotel in Dundee! I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
Good location right next to river Tay and Caird Hall.
Sarah
Stayed 1 night in Feb 2024
Response from Gillian on 6 Feb 2024
Dear Sarah, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay, especially our location.I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
Dear Errol, Thank you for choosing to stay with us at Apex City Quay Hotel & Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us, and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian
Always enjoy staying here. Clean, warm, comfortable, lovely staff. Delicious food in the restaurant and wonderful pool.
Jenny
Stayed 1 night in Feb 2024
Response from David on 10 Feb 2024
Dear Jenny,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the delicious food and lovely staff made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
8/10 Good
Carol
4 Feb 2024
Spa excellent rooms clean and spacious good value for money
Carol
Stayed 2 nights in Jan 2024
Response from Ewelina on 4 Feb 2024
Dear Carol,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest regards,
Dear Neil,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. I am delighted to see that you enjoyed your stay with us. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
It was the most beautiful room ive stayed in! They make the rooms so warm and comfortable so you can escape from the cold and the food was delicious.
Ciara
Stayed 1 night in Jan 2024
Response from David on 28 Jan 2024
Dear Ciara,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the room and food made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
Restaurant staff were excellent.
Paying for parking, residents should not have to pay.
ERIC
Stayed 2 nights in Jan 2024
Response from Ewelina on 27 Jan 2024
Dear Eric,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities. I am disappointed to read that there were some aspects of your stay which did not meet your expectations, as we aim to ensure that all of our guests have an exceptional stay with us. Please do accept my sincere apologies in regards of parking charges you have accrued at the Hotel. Our prices are competitively matched in accordance with the offering in the Dundee area. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
I booked a late deal at a good price on Hotels.com so in that context it was good value for money.
The hotel is on the fringe of the city centre about 15 minutes from the train station.
James
Stayed 2 nights in Jan 2024
Response from Ewelina on 25 Jan 2024
Dear James,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us and thank you for such a lovely review, your kind words are very rewarding to read. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
8/10 Good
Pamela
23 Jan 2024
Pamela
Stayed 1 night in Dec 2023
Response from Ewelina on 25 Jan 2024
Dear Pamela,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am happy to read that you have enjoyed your stay with us and thank you for giving us 4 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
Good morning Lucinda,Thank you for taking the time to share your feedback. it was great to see how much you enjoyed your recent stay and we hope to welcome you back to the hotel again the not too distant future.Best WishesFiona
Amazing customer service and friendly staff
All round excellent experience thank you
Clare
Stayed 1 night in Jan 2024
Response from Ewelina on 22 Jan 2024
Dear Clare,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us. Thank you for special mention of our friendly staff and customer service you have received, your kind words are very rewarding to read. I do hope we will have an opportunity to welcome you again during your next trip to Dundee. Warmest Regards,
We just stayed for one night but it was lovely, and I’d definitely stay in this hotel again. Breakfast was particularly good. We had ‘Eggs Quayside’ - my husband had the version with smoked trout and I went for the one with veggie haggis. Delicious! The quayside view was stunning too.
Fiona
Stayed 1 night in Jan 2024
Response from Sophie on 22 Jan 2024
Dear Fiona,Thank you for staying with us at Apex City Quay Hotel and Spa. I am glad you enjoyed your stay with us. I am glad you highlighted some aspects of your stay, such as the breakfast, and the view. We look forward to welcoming you back.Kind regards,Sophie
Hello Lauren,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us and that you have given us 10 out of 10 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee. Warmest Regards,
Dear James, Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,
Dear Jasdeep,Thank you for choosing to stay at the Apex City Quay hotel and spa.I am delighted to see you enjoyed your stay and would recommend the hotel, Thank you for your lovely comments regarding the hotel location and friendly service.I do hope we get the opportunity to welcome you back in the future.Kind regards
Dear Christopher,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to see that you have given us 5 out of 5 in your score I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
10/10 Excellent
Mark
16 Jan 2024
Mark
Stayed 1 night in Jan 2024
Response from Ewelina on 18 Jan 2024
Dear Mark,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to see that you have given us 10 out of 10 in your score I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
Dear Margaret,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to see that you have given us 10 out of 10 in your score I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,
Great stay at the Apex Dundee. Friendly staff and had Amazing Food and night and great Breakfast the morning after. Lovely modern room will be back soon.
Angus
Stayed 1 night in Jan 2024
Response from Ewelina on 18 Jan 2024
Dear Angus,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have had a great stay with us. Thank you for mentioning our friendly staff, your kind words are very rewarding to read. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,