Ratings based on 565 verified reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 5 Oct 2019
Great location and good price, will stay again. Good food and drink
Comment from Hotel Management
8 Oct 2019 by Clarion Collection Hotel St Albans, Hotel Management
Thank you for your review following your recent stay at the Clarion Collection Hotel St Albans. I am pleased to hear you enjoyed your stay with us and found our location so convenient. Thank you for your comments on the food and drink available. I will make sure I share your comments with our team.
4 out of 5
by a verified traveller

Posted 16 Sep 2019
Brilliant location for us attending the pub in the park event . Parking close by which was free so big bonus . The hotel does feel like a 3 star a little run down but the bar sea looked fresh and nice , the rooms where clean and had everything we needed . It was a great base hotel but not one I would book to hang out in.
Comment from Hotel Management
8 Oct 2019 by Clarion Collection Hotel St Albans, Hotel Management
Thank you for taking the time to complete our survey following your recent stay at the Clarion Collection Hotel St Albans. I am pleased that you found the location of the hotel to be great. Thank you for choosing Clarion Collection Hotel St Albans, I hope you will choose to stay with us again in the future.
5 out of 5
by a verified traveller

Posted 8 Sep 2019
Comment from Hotel Management
8 Oct 2019 by Amie, Hotel Management
Dear Guest, Thank you for staying with us and for your rating. We really appreciate them and we hope to see you again in the near future.
5 out of 5
by a verified traveller

Posted 4 Sep 2019
Comment from Hotel Management
8 Oct 2019 by Amie, Hotel Management
Dear Guest, Thank you for staying with us. We really appreciate your rating and we hope to see you again soon!
4 out of 5
by a verified traveller

Posted 27 Aug 2019
Great central location to explore the city in good comfort. Clean and comfy room and bed. Excellent breakfast buffet for reasonable price.
Comment from Hotel Management
8 Oct 2019 by Amie, Hotel Management
Dear Guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We are happy to hear that over all you had a nice stay and enjoyed our central location and breakfast. We hope to see you again in the near future.
4 out of 5
by a verified traveller

Posted 25 Aug 2019
I have stayed in quite a few hotels over the country and the lady who checked us in was definitely the most unfriendly person I have come across.She was rude welcoming and abrupt.
Comment from Hotel Management
8 Oct 2019 by Amie, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
by a verified traveller

Posted 23 Aug 2019
Comment from Hotel Management
8 Oct 2019 by Amie, Hotel Management
Dear Guest, Thank you for your rating. We really appreciate them and we hope to see you again soon!
5 out of 5
by a verified traveller

Posted 23 Aug 2019
Comment from Hotel Management
8 Oct 2019 by Amie, Hotel Management
Dear Guest, Thank you for your rating. We really appreciate them and we hope to see you again soon!
5 out of 5
by a verified traveller

Posted 10 Aug 2019
Comment from Hotel Management
10 Aug 2019 by Amie, Hotel Management
Dear Guest, Thank you for staying with us. We appreciate your rating and we hope to see you again soon!
5 out of 5
by a verified traveller

Posted 2 Aug 2019
Being so central and having car park. Beautiful building.
Comment from Hotel Management
3 Aug 2019 by Lucy, Hotel Management
Good afternoon, thank you for your feedback! Clarion Collection Team