The front desk could not find my booking at the time of check-in and I had to wait for them to find my booking for quite some time. Apparently they had it mixed up with the next day's arrivals. I think the front desk staff who assisted me could be more friendly and welcoming. They did give me extra free 1-hour wifi card for my inconvenience after I asked. I think giving complimentary wifi should be part of performing services at a hotel of this standard. I even got free wifi when staying at the LaLit New Delhi, and here is the LaLit Grand Palace Srinagar which is supposed to be of higher quality with more comprehensive services. The breakfast buffet does not include mineral water, which is quite odd. They would charge extra for mineral water. In general, the service provided by the staff is not standardized, some were very good and attentive but some were lacking smile and friendliness.