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Reviews of Hilton Colombo Residence

5 out of 5
Hilton Colombo Residence
200 Union Place, Colombo

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 303 reviews" "
Rating 8 - Good. 89 out of 303 reviews" "
Rating 6 - Okay. 30 out of 303 reviews" "
Rating 4 - Poor. 12 out of 303 reviews" "
Rating 2 - Terrible. 12 out of 303 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nina, Artane Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not have been more attentive bar staff were great would definitely recommend a stay here
Stayed 1 night in Apr 2024

10/10 Excellent

Wissam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Room was great and very spacious. Breakfast was generous and varied. Recommended for families.
Stayed 2 nights in Apr 2024

8/10 Good

Wyatt

Stayed 4 nights in Mar 2024

10/10 Excellent

Mudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for families
Stayed 7 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two bedroom apartment lots of space with kitchen very handy and lots of space and light Lovely bathroom, Great breakfast and dinner buffets at Flow Restaurant Great pool on the 3rd floor, with very pleasant cooling breeze Adequate gym Staff very helpful and pleasant
Stayed 6 nights in Mar 2024

10/10 Excellent

Abilasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean, staff were friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Ballapuram

Stayed 3 nights in Jan 2024

10/10 Excellent

Sindhu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a 3 bedroom suite, which was spacious and had a washing machine. This was heaven sent after a 2 week trip around Sri Lanka. The hotel was conveniently located with a grocery store right beside, great pool and gym facilities, sauna and steam room. Food at the buffet eas great, room service was convenient but i would prefer going down to either the coffee shop right outside the hotel or going down to the hotel bar. Lovely stay overall and the staff were absolutely lovely, camt call out one as they were all equally amazing to deal with.
Stayed 3 nights in Jan 2024
Response from HCR on 16 Jan 2024
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Ramachandran

Stayed 2 nights in Dec 2023
Response from HCR on 16 Jan 2024
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

8/10 Good

Gill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
On arrival, we were upgraded to a massive suite. We were really pleased to have the space. Everywhere in the suite was clean. Beds comfortable. Recycling was good, but there wasn’t actually a rubbish bin!! Air con very good. Staff in restaurant were very helpful and polite. Buffet food was great.
Stayed 2 nights in Nov 2023
Response from HCR on 18 Dec 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good location that is close to the station and the hotel is on a bus route. Good restaurants are close by and there is a shopping mall not far away. The apartments are well furnished and spacious. We had a room with a wonderful view. The pool is large and is a great place to spend some time.
Stayed 1 night in Nov 2023
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent...
Very friendly staff, comfortable room and very good location. Shopping area and restaurants at several minutes walking distance.
Stayed 1 night in Nov 2023
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in some of the world's top hotels, but none of them can match the incredible service at Hilton Colombo Residence. As well as having excellent facilities, including massive rooms and apartments, swimming pool, gym, sauna etc, the staff are exceptional. Every single member of staff goes above and beyond. I actually cancelled my stay at the Shangri La to stay at the Hilton Colombo Residence again I was so impressed from my first visit. I wouldn't even consider staying anywhere else when I return to Colombo. Great for families, excellent views of the iconic Lotus Tower and the team always willing to help with advice and tips for getting around Colombo. Top hotel.
Stayed 3 nights in Aug 2023
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Ramanan

Travelled with family and small children
Liked: Amenities
Helpful staff
Stayed 1 night in Aug 2023
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

6/10 Okay

Govind

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was a staff member named Anne in the breakfast service. She was rude to us. The treatment was racist and discriminatory as she kept repeating the breakfast closing time many times which we already knew and never asked them to extend it for us. She was nice to white people but treated us badly even though we paid the same amount.
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

PANCHALINGAM, Reno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place with nice amenities and friendly staff. Stayed with family including 2 small kids.
Stayed 1 night in Jun 2023
Response from HCR on 29 Jun 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

2/10 Terrible

Ru

Stayed 1 night in May 2023
Response from HCR on 29 May 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

VIRENDRA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Its good property , i hv stayed third time , now the apartment are refurbished , so very good and Value for money
Stayed 3 nights in May 2023
Response from HCR on 29 May 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Surendiran

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hospitality. We had an amazing experience. Every staff were kind and helpful. I have never experienced this hospitality in any other place. We will definitely come back in future. Thank you
Stayed 7 nights in Apr 2023
Response from HCR on 29 May 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

6/10 Okay

Ahmed Ali

Disliked: Staff & service, property conditions & facilities
Average at best
The unit was spacious and the bathrooms were refurbished. The furniture and kitchen was run down and the service was below average .. long waiting times and wouldn’t stock basics such as milk (not even to purchase). Quoted room service items and when ordered confirmed wasn’t available. Location wise not ideal but a short taxi ride to Galle / beach / mews / hospital street etc. The photo is not from hotel
Stayed 2 nights in Jan 2023
Response from HCR on 19 Feb 2023
Dear Valued Guest, Thank you for making Hilton Colombo Residence your hotel of choice during your most recent journey. We sincerely regret noticing that your overall experience have not reached up to your kind expectations. Kindly be assured that we have shared your feedback with our team, and that we look forward to your next visit. Sincerely, Hilton Colombo Residence Team

10/10 Excellent

Ryan

Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

jun

Stayed 10 nights in Nov 2022
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Mohamed, Male

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect except there's room to improve reception
Stayed 2 nights in Jul 2022
Response from HCR on 24 Jul 2022
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel in Colombo for families
Staid at Hilton Colombo Residence on two occasions in our family trip to Sri Lanka. The stay was great overall and highly recommend this apartment hotel for family travel. The rooms were spacious and the amenities were great. The staff was very friendly and always willing to help. Our room included the breakfast buffet, which was awesome as well. While I highly recommend the hotel, a small touches of renovations in the rooms would enhance the experience and would go a long way.
Stayed 4 nights in Jul 2022
Response from HCR on 24 Jul 2022
Dear Valued Guest, Thank you for your review on Hotels.com. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Webster

Stayed 7 nights in May 2022
Response from HCR on 27 Nov 2023
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

4/10 Poor

Horacio Fernan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is OLD. Our room was horrible. It had ugly and stained curtains, it had NO VENTILATION so it smelled like dirty socks, and it was next to a pigeon nest, so we had next door neighbors moving and singing. The ONLY good thing was the breakfast at the restaurant downstairs.
Stayed 3 nights in Apr 2022
Response from HCR on 13 Jun 2022
Dear Valued Guest, Thank you for your review on Expedia. We hope to welcome you soon! Team Hilton Colombo Residences

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Very helpful when i needed extra time to check out.
Stayed 5 nights in Mar 2022
Response from Team Hilton Colombo Residences on 10 Apr 2022
Dear Valued Guest, Thank you for your feedback. We hope to welcome you soon!

10/10 Excellent

Binyamin

Stayed 2 nights in Feb 2022
Response from Hilton Colombo Residences on 3 Mar 2022
Dear Valued Guest, Thank you for your review on Hotels.com. We hope to welcome you soon!

10/10 Excellent

Aleemuddin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent place. Feels like home. Clean, Spacious, well located, good view, excellent service and breakfast, helpful staff. Loved everything.
Stayed 5 nights in Feb 2022
Response from Hilton Colombo Residences on 21 Feb 2022
Dear Aleemuddin, Thank you for your review on Hotels.com. We hope to welcome you soon!

10/10 Excellent

Dmytro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
An amazing stay! Super friendly and helpful staff, amazingly comfortable rooms! The restaurant is very average so it would be gray to have a nice place to eat and relax. Something you can work on! Thank you for these few days
Stayed 3 nights in Jan 2022
Response from Hilton Colombo Residences on 21 Feb 2022
Dear Dmytro, Thank you for your review on Hotels.com. We hope to welcome you soon!

10/10 Excellent

Nuwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Week Stay at HCR
We had excellent one week stay at HCR, in a two bedroom deluxe suite. All points of service, front desk, restaurant, pool, gym, spa, room and housekeeping are stellar, amazing, friendly staff! Breakfast buffet at Flow restaurant is delicious. Though the water was slightly cold, we swam three times and relaxed by the pool and took advantage of great spa services.
Stayed 5 nights in Jan 2022
Response from Hilton Colombo Residences on 21 Jan 2022
Dear Valued Guest, Thank you for your lovely review on Hilton Colombo Residences. It is great to hear that you enjoyed your stay with us and enjoyed the facilities and the food and service at FLOW. We will make sure to convey your warm regards to the entire team and we look forward to welcoming you again soon.

8/10 Good

AMINATH

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2022
Response from Hilton Colombo Residences on 21 Feb 2022
Dear Aminath, Thank you for your review on Hotels.com. We hope to welcome you soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hilton Colombo Residences on 21 Feb 2022
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a good business base, look no further!
Wonderful to be back after so many months. Staff so friendly and welcoming. Very helpful. This is the perfect hotel for a longer stay- large rooms, gym, good breakfast, great choice of food. Will return for sure. Oh and good WiFi for working and pleasure!
Stayed 11 nights in Nov 2021
Response from Hilton Colombo Residences on 21 Feb 2022
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

Krishant, Sri Lanka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money one spends. Comparatively speaking, one gets an apartment with all amenities a 5 star hotel provides which translates to more space / Square meters. Pantry well equipped for cooking. Overall, excellent experience. It's an older property well built, structurally sound, well maintained. Solid place to be.
Stayed 1 night in Dec 2020
Response from Hilton Colombo Residences on 21 Feb 2022
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2020
Response from Linda Giebing - General Manager on 5 Feb 2020
Dear Stephen, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

Seung Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Linda Giebing - General Manager on 17 Jan 2020
Dear Guest, Thank you for your rating on Hilton Colombo Residences.

4/10 Poor

Hawa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Linda Giebing - General Manager on 17 Jan 2020
Dear Guest, Thank you for your rating on Hilton Colombo Residences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Linda Giebing - General Manager on 6 Jan 2020
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing! Every one so friendly and alway a smile
Stayed 2 nights in Dec 2019
Response from Linda Giebing - General Manager on 6 Jan 2020
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location - quite but well connected, daily conveniences nearby and lovely pool on the 3rd floor.
Stayed 5 nights in Dec 2019
Response from Linda Giebing - General Manager on 6 Jan 2020
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service
High floor apartments!! Spacious and clean! Staff friendly and prompt!
Stayed 2 nights in Dec 2019
Response from Linda Giebing - General Manager on 6 Jan 2020
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great service, average food
Stayed 2 nights in Dec 2019
Response from Linda Giebing - General Manager on 6 Jan 2020
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

suneung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second visit
very nice hotel I recommenend
Stayed 2 nights in Dec 2019
Response from Linda Giebing - General Manager on 24 Dec 2019
Dear Guest, Thank you for your rating on Hilton Colombo Residences.

10/10 Excellent

Sarojini, Kuala Lumpur

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A very comfortable stay and we felt at home . The suite was well equipped and in good condition . The bedding was great and that was so important for a restful sleep . Customer service par excellence .
Stayed 2 nights in Nov 2019
Response from Linda Giebing - General Manager on 12 Dec 2019
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences. Thank you,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city centre convenient location Apartment clean and spacious Helpful staff
Stayed 6 nights in Oct 2019
Response from Linda Giebing-General Manager on 6 Nov 2019
Dear Guest, Thank you for your review and rating on Hilton Colombo Residences.

10/10 Excellent

JERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Linda Giebing - Hilton Colombo Residences on 30 Sept 2019
Dear Jerry, Thank you for your rating on Hilton Colombo Residences. Thank you, Linda Giebing General Manager

10/10 Excellent

Nagaiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Linda Giebing - General Manager on 25 Jul 2019
Dear Guest, Thank you for your rating on Hilton Colombo Residences.

10/10 Excellent

Upul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Linda Giebing - General Manager on 23 Jul 2019
Dear Guest, Thank you for your rating on Hilton Colombo Residences.