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Reviews of Extended Stay America Select Suites - Springfield - South - Battlefield

2.5 out of 5
Extended Stay America Select Suites - Springfield - South - Battlefield
2021 W Kingsley St, Springfield, MO

Reviews

6.0
Rating 10 - Excellent. 73 out of 379 reviews" "
Rating 8 - Good. 77 out of 379 reviews" "
Rating 6 - Okay. 72 out of 379 reviews" "
Rating 4 - Poor. 66 out of 379 reviews" "
Rating 2 - Terrible. 91 out of 379 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities
The staff were very helpful when they were at the check-in desk, however, it seemed like the receptionist was having to do double duty for check ins and housekeeper. Also my key quit working before my check out time and I was trying to get rechecked in so was inconvenient. Otherwise enjoyed my stay.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Carol, Thank you for taking the time to share your feedback. We're glad you found the staff at Extended Stay America helpful during your stay. However, we apologize for any inconvenience regarding the check-in process and your key issue. Your feedback is appreciated and will be used to improve our services. We're delighted that you enjoyed your stay with us overall. We look forward to welcoming you back in the future.Sincerely,Hotel Management

10/10 Excellent

Richard, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value for the money.
Stayed 2 nights in Apr 2024

6/10 Okay

Christina

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Room smelled funny and gross, there was no toilet paper at all in the restroom. (Wish i realized that before sitting down) i left a small stuffed doll when i first checked out went right back in after a few mins. Stood at reception for 20 mins to get someone to come to the desk. I asked them to get it for me and somehow it had already disappeared and was told to call the next day and have someone check storage. Called the next day and no one would look took another week when i stopped in again and the person still says no. It was a gift for someone special that i couldnt just replace. I like that you cant get past the front desk with put a key though but wouldve felt better if the hinge lock on my room door wouldve worked.
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Dear Christina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

4/10 Poor

Maggie

Stayed 1 night in Mar 2024

8/10 Good

Brian

Travelled with family
Liked: Staff & service, amenities
They were under staffed and didnt have clean rooms when we arrived. We had to wait to check in even though we booked weeks in advance. Stain on sheets. Overall, the staff was friendly once we got checked in. It wasnt too loud and was an ok option for the price.
Stayed 1 night in Mar 2024

4/10 Poor

Chris

Stayed 1 night in Mar 2024

6/10 Okay

David

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Gennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were just the right size, and it smelled and was clean enjoyed my stay
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Mar 2024
Dear Gennifer, Thank you for taking the time to review your stay at Extended Stay America. Your satisfaction is essential to us, and we are delighted to know how happy you were with your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Gennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the privacy
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Bernadette

Stayed 14 nights in Oct 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay there after finding the horrible neighborhood it is in. Was told 3 out of 4 nights would be refunded. Of course refund was not given and when asked about it, they say there is no record of any such conversation.
Stayed 4 nights in Jul 2023
Response from Hotel Management on 1 Aug 2023
Dear James, Thank you for choosing us. We are sorry for your experience with us. Any refund or financial receipts takes 14-15 days to reach you, depending upon your bank. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

4/10 Poor

Renee

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and is in need of updates.
Stayed 1 night in May 2023
Response from Hotel Management on 25 May 2023
Dear Renee, Thank you for staying with us. We focus on providing our guests an exceptional experience, so we appreciate your comments. We are sorry you felt our hotel needed updating. We are grateful for the feedback as we continuously work to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future modernization plans. It would be our pleasure to welcome you back soon. Thank you once again for your comments.Sincerely,Hotel Management

4/10 Poor

Michael

Disliked: Staff & service, room comfort
You get what you pay for
We had to wait almost half an hour just to check in. The elevator smelled like cat pee. There is nobody at the front desk til 10 on sundays and they dont answer the phone til then either.
Stayed 1 night in May 2023
Response from Hotel Management on 23 May 2023
Dear Michael, Thank you for your feedback on your recent stay. We apologize for the delays during check-in, the elevator odor, and the limited Sunday staff. We take these issues seriously and will make the necessary improvements. We value your feedback and hope to provide a better experience. If you have further concerns, please let us know. Thank you for your business.Sincerely,Hotel Management

4/10 Poor

Alan, Lake Orion

Disliked: Property conditions & facilities
Room smells smoke and not able to change the room, be aware this is not a smoke free hotel.
Stayed 1 night in May 2023
Response from Hotel Management on 24 May 2023
Dear Alan, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The other guests were friendly. The dog behaved while we were gone.
Stayed 1 night in May 2023
Response from Hotel Management on 18 May 2023
Dear Sharon, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our staff was friendly and helped to make your stay even more comfortable. Making our guests feel at home is what we love to do. We hope to have you back with us again in the future.Sincerely,Hotel Management

4/10 Poor

Richelle

Travelled with family
Disliked: Amenities
When booking this hotel, we did not know that people actually lived in the hotel. We stood at the window for 20 min before someone came and helped us. Staff “didn’t start work” until 10:30 on weekends. We got a “complimentary” upgrade from 2 doubles to a full and a pull out couch. That’s not an upgrade when we needed the extra bed. We sid not have extra linens for our child that had to sleep on the couch.
Response from Hotel Management on 18 Apr 2023
Dear Richelle, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible for the comfort of our guests, as our goal is to exceed our guests' expectations. So we apologize for your disappointing experience with our service and the extra bed with the sheet you needed for your son. We will address the issue with the staff to guarantee and avoid any issues from happening in the future. We regret the frustrations you experienced, and we hope to make it up to you on your next visit.Sincerely,Hotel Management

4/10 Poor

Monique

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Hotel Management on 17 May 2023
Dear Monique, Thank you for reviewing your stay with us. Our goal is to provide a clean, comfortable, and enjoyable experience for all our guests; therefore, we apologize for letting you down. We have shared your feedback with our housekeeping and pest control team to ensure the room you occupied receives a deep cleaning. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Sincerely, Hotel Management

10/10 Excellent

Kathy

Travelled with family, Business traveller
Liked: Staff & service, amenities
Loved the employees, but the conditions of the property could use a little love. Other than that it was a great stay.
Stayed 1 night in Mar 2023
Response from Hotel Management on 18 Mar 2023
Dear Kathy, Thank you for staying with us and posting your kind remarks about our Extended Stay America. It is wonderful to read that you enjoyed your stay with us, and we will be sure to share your compliments with our team members. We continually strive to improve in any areas needed for our guests to have a pleasant stay, so we will definitely take your feedback about the condition of our hotel into consideration. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

8/10 Good

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colorful and tidy
Stayed 1 night in Mar 2023
Response from Hotel Management on 14 Mar 2023
Dear kevin, Thank you for staying with us. It is a pleasure always to be your home away from home. Your comment will be shared with our staff. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. I hope our services, amenities, and convenience also meet your expectation. We enjoyed having you as our guest, and we hope to be your hotel of choice every time you visit the city. Thanks again for your feedback, and we look forward to welcoming you to Extended Stay America for many more visits.Sincerely,Hotel Management

2/10 Terrible

Jeramiah

Disliked: Amenities
No currtians so sun was bright,no blankets on bed,tv didnt work, water in shower was cold.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 8 Mar 2023
Dear Jeramiah, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Sharon

Disliked: Staff & service, room comfort
Overpriced for what you get!
WAY overpriced for what you get, which is nothing but a bed. It was going to be for only a night while traveling. No soap for shower. No hot beverage cups. I couldn’t even heat up water, no cups! No lamps of any kind for bedside table. No coffeemaker Absolutely nothing for any kind of comfort. A table lamp is too much to ask for? OVERPRICED for nothing. That’s what bothers me.
Stayed 1 night in Mar 2023
Response from Hotel Management on 3 Mar 2023
Dear Sharon, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, smart friendly staff excellent location

2/10 Terrible

Kelsey

Stayed 1 night in Feb 2023

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 1130pm, so called the "500#" and Sam arrived very quickly. She was very nice and accommodating. Only complaint is I wish the nightstand had a lamp, i read a lot and this would have been nice.
Stayed 1 night in Feb 2023
Response from Hotel Management on 8 Feb 2023
Dear Michele, Thank you for taking the time to write about your experience at Extended Stay America. We agree with your remarks that Sam is an outstanding member of our great team. Our staff works hard to create memorable experiences for every guest. We will pass on your gracious comments, knowing she will truly appreciate it. We look forward to welcoming you back on your next visit to the city.Sincerely,Hotel Management

2/10 Terrible

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Television did not work had to watch Netflix on my cell phone burns on counter tops etc
Stayed 1 night in Jan 2023
Response from Hotel Management on 9 Feb 2023
Dear Michael, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered in your suite with the television. Our maintenance team is being notified; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management

8/10 Good

Howard

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abuse of power
I originally booked for 2-3 nights. The staff was more than happy to assist me and help me get my reservation fixed as it had gone to the wrong extended stay in the area. Promised an esquit stay and promptly made my furchild and I feel welcomed and safe. However as that night itself came to a horrible end with general petty nonsense of a couple who had stalked my door and became a bother all evening. This activity only got worse as the person I had dropped off weeks prior was still there and clearly become close to staff as that person and her boyfriend were moved next door to me. I was only able to stay for a total of 5nights. All of which where awful. Except for Edan at the front desk.The only good thing of this experience. I had several attempts to enter my room with a master key while they believed I was not present in the room. After asking for linen switches I was told it cost 1.75 to do so.Even getting toiletries was not applicable. The website states otherwise. At my check in even there was a regular guest who thought as though bc he paid well in advance he could speak to whomever however. Rather rude and tasteless small talk. Apon making what was supposed to be my final reservation stay I was then denied my stay without any real cause of eviction. Suddenly there was a pet bill, attitude, then locked out of my room. Everything escalated for no apparent reason. Taunting me even as I was driving away. For the price I was paying I could have gone to a much nicer place.
Stayed 1 night in Dec 2022
Response from Hotel Management on 14 Feb 2023
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, quiet, and clean there. I really liked that. Staff was good. I didn’t like that the front service desk didn’t open till 10am, but that was just a minor inconvenience. Overall a nice place to stay for a night.
Stayed 1 night in Nov 2022

10/10 Excellent

Cody

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dog friendly and the staff went above and beyond to help make our stay easy and convenient
Stayed 1 night in Nov 2022

4/10 Poor

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Room had dog hair. No cooking utensils that are usually offered at this hotel. Room smelled like wet dog.
Stayed 1 night in Nov 2022

10/10 Excellent

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is AMAZING! We have been here 4 different times and we will continue to come back.
Stayed 1 night in Nov 2022

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach in the first room we went into. Spider in bathroom sink in the second room and the one we slept in. I didn’t expect much for the price but was this is not what I was no what I was expecting. Had an animal/pet odor throughout the hotel, could hear people talking in the hallway, adjacent rooms, and the room above us.

4/10 Poor

Jackson

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
The staff was friendly, but had to be called for check-in, even during business hours. I was unable to locate a sign anywhere with the name of the hotel. This property fit the 2.5 rating.
Stayed 1 night in Oct 2022

6/10 Okay

Brent

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Brent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was relatively clean for its age, it was freshly painted. However we have stated other extended stays and were surprised by the lack of basics. Not even a coffee maker nor cups in the bathroom for brushing her teeth. It was very stripped down to basic bed and two pillows and one bar of soap for kitchen and bath.
Stayed 1 night in Oct 2022

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
Inexpensive
Stayed 1 night in Oct 2022

10/10 Excellent

colten

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overaccomadating staff. Really go out of their way or get out of your way jist to make you feel comfortable.
Stayed 1 night in Oct 2022

2/10 Terrible

Tonya

Travelled with partner
Disliked: Amenities, property conditions & facilities
Pictures did not look like the room and there were no curtains, no ironing board, no iron, and bed was dirty
Stayed 1 night in Oct 2022

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Oct 2022

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2022

6/10 Okay

Latanya

Stayed 1 night in Oct 2022

8/10 Good

Brandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no bed bugs! Neighbors above me were loud, but it’s fine it was clean and there were no bugs:)
Stayed 7 nights in Sep 2022

4/10 Poor

Caleb

Stayed 1 night in Sep 2022

10/10 Excellent

Bianka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was great
Stayed 1 night in Sep 2022

6/10 Okay

Michell

Bed was full and old i couldn't even move without feeling like i was falling off.
Stayed 1 night in Sep 2022

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
The property is at a great location for shopping and dining..
Stayed 7 nights in Aug 2022

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Aug 2022