Fridge, microwave, coffee/tea maker

Reviews of Regency Inn & Suites

2.5 out of 5
Regency Inn & Suites
21 Baldwin Street, West Springfield, MA

Reviews

6.2
Rating 10 - Excellent. 107 out of 585 reviews" "
Rating 8 - Good. 135 out of 585 reviews" "
Rating 6 - Okay. 128 out of 585 reviews" "
Rating 4 - Poor. 105 out of 585 reviews" "
Rating 2 - Terrible. 110 out of 585 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Stayed 1 night in Sep 2022
Response from Manager on 7 Oct 2022
Hello melanie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Roberto

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Stayed 1 night in May 2022
Response from Manager on 12 Jun 2022
Hello Roberto, Thank you for taking the time to share. We appreciate your feedback regarding our property. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022
Response from Manager on 15 May 2022
Hello Denise, Guest satisfaction is our number one objective so we really appreciate the input regarding our furniture as well as our parking. Please do come see us again.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022
Response from Manager on 4 Apr 2022
Hello Chris,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

LUIS

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Manager on 2 Feb 2022
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Okay

MaryBeth K

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021
Response from Manager on 23 Nov 2021
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Stayed 1 night in Nov 2021
Response from Manager on 18 Nov 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Heather

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021
Response from Manager on 17 Nov 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Okay

joan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021
Response from Manager on 17 Nov 2021
We appreciate the time you've taken to share your review with us. I'm glad that most aspects of your stay lived up to your expectations.

6/10 Okay

Karin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Manager on 13 Feb 2022
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service
Staff pleasant and helpful, decor dated but serviceable. Great location walking distance to Eastern States. Room clean and functional. Good value for the price.
Stayed 1 night in Nov 2021
Response from Manager on 13 Nov 2021
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff as well as our location. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Kelley A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2021
Response from Manager on 8 Nov 2021
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

4/10 Poor

Valdinei silveira da

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good !!😢
Stayed 1 night in Oct 2021
Response from Manager on 19 Oct 2021
Thank you for being a valued guest and for providing us the feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

2/10 Terrible

Shana

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We did not have an air conditioner and the air vent was not in the ceiling and it had a bathroom towel shoved up it.
Stayed 1 night in Oct 2021
Response from Manager on 19 Oct 2021
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our air conditioner. We appreciate you taking the time to share your experience.

2/10 Terrible

Cynthia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this property.
Stayed 2 nights in Oct 2021
Response from Manager on 19 Oct 2021
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Warren

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Well located fjust across the street from the Big E. However the google map attached to the Epedia website showed the motel location further out Route 147. took us a half-hour to find the motel.
Stayed 1 night in Oct 2021
Response from Manager on 11 Oct 2021
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Mary, Watkins glen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. The worker or owner was not there at night which is ok but when a customer needs something and they are very rude when you call the phone number listed that is not acceptable. I thought they had a continental breakfast. NOPE. Which is fine we were already planning on going somewhere else to eat however there was not even any coffee. We would never stay there again and would not recommend this to anyone.
Stayed 1 night in Oct 2021
Response from Manager on 13 Oct 2021
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

Erin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be closed,the first room they gave me was not even cleaned from the previous guest and then they give us a different room and there was water coming out from the bathroom ceiling I wouldn’t recommend this place to even my worst enemy if I were you book somewhere else. The manager said he didn’t give a f**** about us and told us just to leave this place is gross!!!
Stayed 1 night in Oct 2021
Response from Manager on 13 Oct 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Antonio

Travelled with family
Disliked: Property conditions & facilities
Nice location to the big e, parking was great,person at the front desk not so pleasant, no breakfast, no coffee in the lobby,but I think family that owns it nice and friendly. Best thing about this hotel is right next to the big e.
Stayed 2 nights in Sep 2021
Response from Manager on 3 Oct 2021
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location as well as our parking. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Manager on 3 Oct 2021
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

4/10 Poor

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked here because it was within walking distance to the big E. The property was run down. The furniture was missing draw pulls, the edges of the furniture were missing the edge pieces, the curtains were so old the the rubber lining was cracked and peeling, and there was mold around the tub. There was a refrigerator and microwave in the room but no coffee maker and no breakfast as advertised. The front desk person said the town hasn’t allowed them to serve breakfast.because of Covid. If I had known I would have come with food because there really isn’t any place close by to buy food. The tv was new and the bed was not too bad. I’d say there has been many years of neglect of the facilities.
Stayed 1 night in Sep 2021
Response from Manager on 2 Oct 2021
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 1 Oct 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Stephen

Stayed 1 night in Sep 2021
Response from Manager on 28 Sept 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Great
Room was dirty and Musty smelling. Half the electrical outlets did not work. The tv turned on but had no service. For breakfast all they put out was packages of peanut butter crackers you can buy at the dollar store.
Stayed 1 night in Sep 2021
Response from Manager on 22 Sept 2021
Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 Terrible

Hayley

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Manager on 19 Dec 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 17 Sept 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4/10 Poor

Dean

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs maintenance upgrades almost everywhere. The hotel smells terribly. The area is not safe, pawn shop and 24 hour liquor store / vape shop are the closest businesses to the hotel and only a few steps away. Electronic key access to several of the doors has been disabled.
Stayed 1 night in Sep 2021
Response from Manager on 7 Sept 2021
Know that your voice is of tremendous importance to us and we value your comments about our area and comments about our property. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
When you been outside in the hot sun for hours with the family at the amusement park worse thing one doesn’t want to do is drive a long distance. So, a goodnight sleep and relaxation no complaints. Staff very friendly and great manners.
Stayed 1 night in Sep 2021
Response from Manager on 6 Sept 2021
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Manager on 30 Aug 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

4/10 Poor

Erin

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was gross honestly. And there was NO mention of a pool in the process of being remodeled and we were given a room with only a “poolside” view…when we opened the curtain, a literal pile of garbage was in front of the window. It was almost comedic….but truly ridiculous that we paid $110 for that room. The room that was assigned to us wasn’t worth even $50 in its condition and with that view. The only positive of this place was the staff who were very kind.
Stayed 1 night in Aug 2021
Response from Manager on 1 Sept 2021
We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

2/10 Terrible

Julie

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People were very nice. But rooms were FILTHY. I’ve never seen anything like it. Found a dirty sock from a previous guest in the room, under the door of the mini fridge there was a layer of sticky goo, and inside the fridge itself was moldy. I chose the place because it is pet friendly so it’s not surprising that it is somewhat run down. If they cleaned better I’d give it a 3.
Stayed 1 night in Aug 2021
Response from Manager on 30 Aug 2021
It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Jessica

Disliked: Staff & service, room comfort
Unprofessional Stay
When we booked the trip the website never told us the check in time or check out time so when we we went to the hotel we told them that and they said what has nothing to do with them. It is unprofessional that we never got a specific time when we booked it and I even screenshotted that we never got the time. Then we got charged extra for early check in plus we drove 2 hours at 4:30am to make it early there for them to tell us out early check in would be at 11:30am. Very Very unprofessional and a waste of money we only got to stay for 2 hours
Stayed 1 night in Aug 2021
Response from Manager on 30 Aug 2021
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, many fantastic restaurants within walking distance or very short driving distance.
Stayed 2 nights in Aug 2021
Response from Manager on 17 Aug 2021
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

8/10 Good

derek

Liked: Staff & service
Disliked: Property conditions & facilities
Needs a massive remodel
Room was clean but needs a massive update. Appliances and furniture looked decades old and a few light fixtures fidnt work. Fridge was full of ice on the inside.
Stayed 1 night in Aug 2021
Response from Manager on 13 Aug 2021
We appreciate the comments, especially with regards to your opinion of our furniture and comments about our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was filthy. One of the towels and one of the pillows in our room were stained. Also, the rug was peeling up in one corner.
Stayed 1 night in Aug 2021
Response from Manager on 8 Aug 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Eva

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Jul 2021
Response from Manager on 4 Nov 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jul 2021
Response from Manager on 3 Aug 2021
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Manager on 30 Jul 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There were holes in the walls in and outside of the room. The carpets in the stairway were filthy. The furniture in the room was mismatched and dated. Bed was comfy though.
Stayed 1 night in Jul 2021
Response from Manager on 10 Sept 2021
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

8/10 Good

Tracy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Manager on 20 Jul 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2021
Response from Manager on 28 Jul 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2/10 Terrible

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Manager on 18 Jul 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service , cleanliness, build deplapadated, repairs atrocious, cealing falling apart in bathroom, too many problems to list
Stayed 2 nights in Jul 2021
Response from Manager on 18 Jul 2021
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff very friendly felt like family
Stayed 2 nights in Jun 2021
Response from Manager on 5 Jul 2021
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place was a dump. Really shabby. Looked like there was No money invested back into property for upkeep.
Stayed 1 night in Jun 2021
Response from Manager on 29 Jun 2021
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

6/10 Okay

Norberto

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The place was like a shelter.
Stayed 1 night in Jun 2021
Response from Manager on 21 Jun 2021
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Non-smoking room smelled strongly of cig smoke (fire alarm had a bag over it). Window was cracked/broken, desk chair was ripped apart, carpet was stained and torn up, tissue paper was not stocked, lamp light bulbs were dead, etc. Gross! Never staying there again!
Stayed 1 night in Jun 2021
Response from Manager on 10 Jun 2021
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

Tineesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good staff , very clean.
Stayed 1 night in May 2021
Response from Manager on 5 Jun 2021
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Caleen

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2021
Response from Manager on 23 May 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.