Seasonal outdoor pool, pool loungers

Reviews of Hampton Inn West Springfield

2.5 out of 5
Hampton Inn West Springfield
1011 Riverdale St, West Springfield, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 487 out of 978 reviews" "
Rating 8 - Good. 282 out of 978 reviews" "
Rating 6 - Okay. 120 out of 978 reviews" "
Rating 4 - Poor. 52 out of 978 reviews" "
Rating 2 - Terrible. 37 out of 978 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hampton in was a little more rundown than others, but it served its purpose. Check-in was fast and easy. Everyone was very friendly. The heater was loud, but otherwise the mandatory quiet hours were thankfully observed!
Stayed 1 night in Mar 2024
Response from Anthony on 11 Mar 2024
Thank you for the feedback, we are glad you enjoyed your stay

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Anthony on 26 Mar 2024
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

sherri

Stayed 2 nights in Feb 2024
Response from Anthony on 26 Mar 2024
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 1 night in Feb 2024
Response from Anthony on 12 Feb 2024
thank you for the great review, we are glad you enjoyed your stay.

6/10 Okay

William

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Anthony on 23 Jan 2024
thank you for the review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony on 18 Jan 2024
Thank you for the great review, we are glad you enjoyed your stay.

8/10 Good

Laura

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Anthony on 13 Jan 2024
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Robert d

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony on 11 Jan 2024
Thank you for the great review, we are glad you enjoyed your stay.

6/10 Okay

Allan

Travelled with family
Average but overpriced property.
Stayed 1 night in Dec 2023
Response from Anthony on 4 Jan 2024
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Godfrey

Stayed 2 nights in Dec 2023
Response from Anthony on 4 Jan 2024
Thank you for the great review, we are glad you enjoyed your stay.

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anthony on 2 Jan 2024
Thank you for the great review, we are glad you enjoyed your stay.

10/10 Excellent

Richard

Travelled with partner
Liked: Amenities
Staff, particularly Anthony and Winnie, are very friendly, welcoming and helpful.Room and common areas were immaculate, including holiday decorations. Thank you for a wonderful stay.
Stayed 1 night in Dec 2023
Response from Anthony on 19 Dec 2023
Thank you for the nice review, we are glad you enjoyed your stay.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anthony on 11 Dec 2023
Thank you for the nice review, we appreciate your feedback.

10/10 Excellent

Dori-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Dec 2023
Response from Anthony on 7 Dec 2023
Thank you for the great review, we are glad you enjoyed your stay.

8/10 Good

CHARLOTTE

Stayed 1 night in Nov 2023
Response from Anthony on 19 Dec 2023
Thank you for the review.

8/10 Good

PENNY

Travelled with family
Liked: Cleanliness, staff & service
Property needs an update with paint and upholstery and a restaurant/ bar in it.
Stayed 1 night in Nov 2023
Response from Anthony on 30 Nov 2023
Thank you for the review, we appreciate your feedback.

6/10 Okay

Christina

Seemed very unsafe - rules indicated sketchy clientele. Large deposit required in case you destroyed property - again - sketchy.
Stayed 1 night in Nov 2023
Response from Anthony on 25 Nov 2023
Thank you for taking the time to leave a review, we appreciate your feedback.

10/10 Excellent

Linda, W Lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to stay. Close to just about anything. Hotel was clean and friendly staff.
Stayed 1 night in Nov 2023
Response from Anthony on 19 Nov 2023
Thank you for the great review, we are glad you enjoyed your stay.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean in the front desk was very very helpful
Stayed 1 night in Nov 2023
Response from Anthony on 17 Nov 2023
Thank you for the great review, we are glad you enjoyed your stay.

10/10 Excellent

Christina

Travelled with family
Very clean and nice breakfast with many choices
Stayed 1 night in Nov 2023
Response from Anthony on 15 Nov 2023
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Patrice

Stayed 1 night in Oct 2023
Response from Anthony on 1 Nov 2023
Thank you for the nice review, we are glad you enjoyed your stay.

6/10 Okay

Francis

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Anthony on 23 Oct 2023
Thank you for taking the time to leave a reviw.

4/10 Poor

Carol

Travelled with group
Liked: Room comfort
Not worth it
This stay was quite different than other times I've stayed at the hotel. First the $5 charge for parking is ridiculous! It is an open lot, adjacent to a plaza. The hotel is in dire need of a refresh. Stains on rhe carpets, lobby furniture that's dirty, vinyl wallpaper with marks, wet vacs left in the hallway. The breakfast was so unappetizing, we went out the 2nd morning. Dogs barking at 5 a.m.?? I understand there was a dog show in the area but really? I don't think I'll return.
Stayed 2 nights in Oct 2023
Response from Anthony on 23 Oct 2023
Thank you for taking the time to leave a review, we appreciate the feedback. We are sorry that you did not have a pleasant stay.

4/10 Poor

Anna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was not the same quality I have come to expect from Hampton Inn. The facilities were old and run down.
Stayed 1 night in Oct 2023
Response from Anthony on 19 Oct 2023
Thank you for the review, we value the feedback

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location for exploring the Pioneer Valley with good food options close by. Hotel is overdue for a renovation. Public spaces are worn out and our room wasn’t much better.
Stayed 3 nights in Oct 2023
Response from Anthony on 18 Oct 2023
Thank you for taking the time to leave a review, we appreciate your feedback.

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Anthony on 18 Oct 2023
Thank you for leaving a review.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Met my expectations for cleanliness and noise level. Staff were all nice.
Stayed 2 nights in Oct 2023
Response from Anthony on 15 Oct 2023
Thank you for the nice review, we are glad you enjoyed your stay.

2/10 Terrible

Fengli

Disliked: Cleanliness, staff & service, property conditions & facilities
When making reservation, there is no parking fee shown. When checking out, hidden parking fee is shown on the bill. Hotel reception said we’ll get $50 refund when we check out. But nothing was refunded.
Stayed 2 nights in Oct 2023
Response from Anthony on 15 Oct 2023
it's not a refund, the amount authorized on your card was 475, your final charge was 436. It may take your bank a few days to release the extra authorization and it definitely won't happen over the weekend.

10/10 Excellent

Alexandrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The room was clean, thermostat was easy to use. Staff was friendly and helpful.
Stayed 5 nights in Oct 2023
Response from Anthony on 15 Oct 2023
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel
Stayed 2 nights in Sep 2023
Response from Anthony on 8 Oct 2023
Thank you for the nice review, we are glad you enjoyed your stay.

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Nice but too cold!
We could not get the air conditioner to stop blowing cold air. We even tried turning it off still cold air! We were so cold.
Stayed 1 night in Sep 2023
Response from Anthony on 28 Sept 2023
Thank you for the feedback, we will have someone look into that issue right away.

10/10 Excellent

Morgan

Stayed 1 night in Sep 2023
Response from Anthony on 18 Oct 2023
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fine. Breakfast was good.
Stayed 3 nights in Sep 2023
Response from Anthony on 28 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having breakfast available until 10 am. The mattress in our room had seen better days. We needed to turn it to insure no one fell out of bed.
Stayed 2 nights in Sep 2023
Response from Anthony on 25 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay, and appreciate your feedback.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
$5 per night to park in the parking lot. 5 stars if not for that.
Stayed 2 nights in Sep 2023
Response from Anthony on 25 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay, and appreciate the feedback.

8/10 Good

William

Stayed 1 night in Sep 2023
Response from Anthony on 20 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Carly

Stayed 1 night in Sep 2023
Response from Anthony on 20 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We enjoyed our stay! We came for the night to go to the Big E. It was a clean hotel, comfortable room. We liked it a lot! Wish we could’ve stayed longer.
Stayed 1 night in Sep 2023
Response from Anthony on 20 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay.

6/10 Okay

Sue

Travelled with family
Not quite up to Hampton standards. OK, but not great.
Stayed 1 night in Sep 2023
Response from Anthony on 16 Sept 2023
thank you for taking the time to leave an honest review

10/10 Excellent

GAIL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great - everyone very pleasant and attentive. Our room and the breakfast rooms were very clean. The pool needs some attention - water was not crystal clear and the pool furniture and umbrellas were pretty shabby.
Stayed 3 nights in Sep 2023
Response from Anthony on 8 Sept 2023
Thank you for the valuable feedback, we will have our Maintenace team address it. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anthony on 8 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay.

8/10 Good

Michael

Stayed 1 night in Sep 2023
Response from Anthony on 8 Sept 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Vasile

Stayed 2 nights in Sep 2023
Response from Anthony on 25 Sept 2023
Thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Nisael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Anthony on 5 Sept 2023
Thank you for the nice review, we appreciate the feedback.

10/10 Excellent

Kenichi

Stayed 1 night in Sep 2023
Response from Anthony on 5 Sept 2023
thank you for the nice review, we are glad you enjoyed your stay.

10/10 Excellent

Gaston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean comfy value
The check in staff person was amazing! Thanks!!
Stayed 1 night in Sep 2023
Response from Anthony on 5 Sept 2023
Thank you for the nice review, we appreciate the feedback.

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Sep 2023
Response from Anthony on 5 Sept 2023
Thank you for the nice review, we appreciate the feedback.

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean
Stayed 1 night in Sep 2023
Response from Anthony on 5 Sept 2023
Thank you for the review, we appreciate the feedback.

10/10 Excellent

Maria, Mahopac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability at the last minute. Staff was very helpful
Stayed 1 night in Sep 2023
Response from Anthony on 5 Sept 2023
Thank you for the nice review, we appreciate the feedback.

10/10 Excellent

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff very friendly ans helpful rooms moldy smells horrible lota of people out in the parking lot very nosing
Stayed 1 night in Aug 2023
Response from Anthony on 1 Sept 2023
Thank you for the nice review and valuable feedback, we are glad you enjoyed our friendly staff.