Ratings based on 456 Verified Reviews

3.2 out of 5
54% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome service! Clean facility and room

Posted 05-Feb-2017
We only needed to stay for one night, but we easily could have stayed for longer. The hotel had everything we needed and then some. The highlight of our stay was Chris, the gentleman working the front desk. There was an issue with our expedia booking, but he called expedia for us and helped us work through it!
Comment from Hotel Management
08-Feb-2017 by Manager, Hotel Management
It is so rewarding to read that you had an excellent stay with us. I'm glad that you received excellent customer service from our staff and that Chris was able to resolve the booking issue. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4out of 5
Recommended
for Everyone
by A verified traveller

Quiet hitel

Posted 30-Jan-2017
Showing some age but was clean and quiet. Booked for two days, didn't know maids would not bring fresh towels, had to ask and bring used ones down. Minor detail. Would stay again.
Comment from Hotel Management
02-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I'm glad you valued the quiet atmosphere at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3out of 5
by A verified traveller from w

Ok place

Posted 23-Jan-2017
Hair in bath tub. Have to swap towels at front desk.
3out of 5
by A verified traveller from North Carolina

You get what you pay for.

Posted 20-Jan-2017
Pros: It felt safe, it was generally quiet, and it was clean.
Cons: Update mattresses, replace broken phones, only require the less-common appliances to be requested.
Location: In the middle of Springfield, so very close to a lot of activity (i.e. restaurants, things to do).
I only spent $50 for a room, so with that in mind, the room was fine. However, if I had not found that deal, I would have been disappointed. There was nothing terribly wrong, but the receptionist made some unnecessary comments, the people in the room across the hall were occasioanlly noisy, the phone was missing half of its buttons, the bed was kind of stiff, and the appliances (e.g. the coffee maker) are provided after request. All petty stuff, but that's why I'm rating the hotel 3/5.
1out of 5
by A verified traveller

Not clean and staff not friendly.

Posted 10-Jan-2017
Bed sheets dirty and carpet dirty Staff very rude and not friendly Outside facility dirt and trash. Other guest trashy. Would not recommend.
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful staff.

Posted 09-Jan-2017
Pros: Great location.
We were passing through and needed a room for one night. The hotel was extremely clean and the gentleman at the front desk was amazing.
Comment from Hotel Management
11-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you enjoyed staying at our hotel and that our staff made a positive impression. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2out of 5
Recommended
for Students
by A verified traveller

Not very clean.

Posted 01-Jan-2017
They need to vacuum the hallways ... cigarette butts in the stairwell ... no ice machine ... but overall, just to use the place for a night's sleep it was fine.
3out of 5
Recommended
for Everyone
by A verified traveller from Springfield, mo

Short staffed

Posted 20-Dec-2016
The staff was nice enough to let me pay extra for early check In, but once I got into the room, there were fecal matter and urine all over the bathroom. There were also old dirty clothes from the previous people. They switched our rooms though, and gave a full refund without hesitation, said it was because they are short staffed with the maids. So although the beginning of my trip was horrible, they did what they could to make up for it, and my entire stay was free.
4out of 5
Recommended
for Everyone
by A verified traveller

very good budget option

Posted 15-Dec-2016
It is excellent option for a budget stay. It's clean. Stuff is professional. For 1-night stay I couldn't ask more. Except probably a hairdrier, which I use and can find in any other hotel, but not here...
Comment from Hotel Management
16-Dec-2016 by Manager, Hotel Management
Your comments are much appreciated. Thank you for sharing. I am glad you found our hotel suitable for your one-night stay. Also our staff will be addressed to properly inform guests about our amenities because we do have hair dryers for guests at the front desk. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from Springfield Missouri

Friendly staff

Posted 01-Dec-2016
Great place with great staff. Mike is super sweet.
Comment from Hotel Management
16-Dec-2016 by Manager, Hotel Management
We appreciate your sharing your review with us. Your positive comment about our staff is much appreciated. Mike will be informed on the excellent job he is doing. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.