Ratings based on 475 Verified Reviews

3.2 out of 5
53% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Not Bad

Posted 25-Apr-2017
Average room, clean. The free wi-fi is worse than 3G cellular data. Useless.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Thank you for including us in your travel plans. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. We hope this didn’t overshadow your otherwise pleasant stay and that you will choose us again in the future. Sincerely, General Manager
1 out of 5
by A verified traveller

Do not stay here

Posted 13-Apr-2017
Drug dealers, prostitutes, drunks, unclean rooms, smoke in non smoking rooms, linens not changed from previous guest! How much time you got? Avoid this place at all costs!
2 out of 5
by A verified traveller

Posted 25-Mar-2017
This hotel was not what I expected. It did slightly resemble the pictures but the details and cleanliness were not satisfactory. Upon arrival a strong smoke smell was present, not what you would expect from a smoke free hotel. The bed sheets had black lint in places on them as if they were not washed from the traveler before. Several things were broken (ex. The telephone) and it appeared as if the bed side tables had not even been wiped off. Check out was easy and coffee was available as promised. Overall, I would not stay at this hotel again.
1 out of 5
by A verified traveller

Bed bugs and bad cleaning

Posted 19-Mar-2017
Friend moved out when they saw bed bugs. We should have too but came home all bit up. The hotel sheets and everything else was dirty. Told the hotel about the sheets and they simply gave me more - didn't even send some one to change them. In the morning multiple police cars were in the parking lot searching someone's car for drugs. Don't stay here!
5 out of 5
Recommended
for Everyone
by A verified traveller from Rolla, MO

Posted 13-Mar-2017
The rooms were nice, and the location was convenient to my event
Comment from Hotel Management
10-Apr-2017 by Manager, Hotel Management
We appreciate you sharing your comments and for choosing to stay with us. It's great to read you were satisfied with your room accommodations and our hotel's convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 out of 5
by A verified traveller from Minot, ND

Business Trip

Posted 09-Mar-2017
Pros: Not much
Cons: Work on better breakfasts & keep the grounds clean.
Location: Good location
Continental Breakfast was a joke! I don't call granola bars, oatmeal and packaged muffins a continental breakfast! Rooms were ok, but 1) they didn't have a hair dryer in the room 2) no utensils in the kitchen...not even a dish cloth to wipe up spills, etc. 3) the parking lot was terrible...you know that you will have smokers so please put some ashtrays outside 4) there was a tornado warning when I stayed and they had no evacuation procedure! Apparently they don't care enough about their guests!
2 out of 5
by A verified traveller from CA

Bad smell

Posted 07-Mar-2017
Pros: The late check in and price.
Cons: Security entrance, smoking areas, mattresses, online booking ( I did not get what I chose), and the breakfast.
Location: Great location!
I chose a room with a king size bed online, but only received a queen. The mattress was very uncomfortable. The back entrance, which has a security door, did not close properly. We could hear people go in and out the back entrance all night and to early morning hours. The worst was the smell. The odor from people smoking near the hotel doors or in other areas generated a musty smell in the room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Mar-2017
I have rented a couple of rooms here in the past couple weeks the frist one that they put us in the a/c heater didn't work. The second room was worse the toilet handle was broken and kept falling off.they didn't come and clean the room when we have been there for 6 days .we had to get our own Rowland from the front desk our selfs.it looks like they never sweep the floors or vacom.there is trash all over the parking lot bushes ex.you have a kitchen but they don't supply you with dishes cleaning stuff how am I spouse to wash the dishes after I use them? There where cigarette ashes on the floor when I checked In so much dirt and pet hair under the bed.i asked for another blanket it was put away still damp.the front door is spouse to be card access but it's broken and anyone can get in.the staff are supper nice and friendly !!need Cheeper bi weekly rates
Comment from Hotel Management
04-Apr-2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the many inconveniences you experienced during your stay. We will work closely with our staff on bettering our offerings for our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome service! Clean facility and room

Posted 05-Feb-2017
We only needed to stay for one night, but we easily could have stayed for longer. The hotel had everything we needed and then some. The highlight of our stay was Chris, the gentleman working the front desk. There was an issue with our expedia booking, but he called expedia for us and helped us work through it!
Comment from Hotel Management
08-Feb-2017 by Manager, Hotel Management
It is so rewarding to read that you had an excellent stay with us. I'm glad that you received excellent customer service from our staff and that Chris was able to resolve the booking issue. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Quiet hitel

Posted 30-Jan-2017
Showing some age but was clean and quiet. Booked for two days, didn't know maids would not bring fresh towels, had to ask and bring used ones down. Minor detail. Would stay again.
Comment from Hotel Management
02-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I'm glad you valued the quiet atmosphere at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.