Ratings based on 442 Verified Reviews

3.2 out of 5
54% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Not clean and staff not friendly.

Posted 10-Jan-2017
Bed sheets dirty and carpet dirty Staff very rude and not friendly Outside facility dirt and trash. Other guest trashy. Would not recommend.
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful staff.

Posted 09-Jan-2017
Pros: Great location.
We were passing through and needed a room for one night. The hotel was extremely clean and the gentleman at the front desk was amazing.
Comment from Hotel Management
11-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you enjoyed staying at our hotel and that our staff made a positive impression. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2out of 5
Recommended
for Students
by A verified traveller

Not very clean.

Posted 01-Jan-2017
They need to vacuum the hallways ... cigarette butts in the stairwell ... no ice machine ... but overall, just to use the place for a night's sleep it was fine.
3out of 5
Recommended
for Everyone
by A verified traveller from Springfield, mo

Short staffed

Posted 20-Dec-2016
The staff was nice enough to let me pay extra for early check In, but once I got into the room, there were fecal matter and urine all over the bathroom. There were also old dirty clothes from the previous people. They switched our rooms though, and gave a full refund without hesitation, said it was because they are short staffed with the maids. So although the beginning of my trip was horrible, they did what they could to make up for it, and my entire stay was free.
4out of 5
Recommended
for Everyone
by A verified traveller

very good budget option

Posted 15-Dec-2016
It is excellent option for a budget stay. It's clean. Stuff is professional. For 1-night stay I couldn't ask more. Except probably a hairdrier, which I use and can find in any other hotel, but not here...
Comment from Hotel Management
16-Dec-2016 by Manager, Hotel Management
Your comments are much appreciated. Thank you for sharing. I am glad you found our hotel suitable for your one-night stay. Also our staff will be addressed to properly inform guests about our amenities because we do have hair dryers for guests at the front desk. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from Springfield Missouri

Friendly staff

Posted 01-Dec-2016
Great place with great staff. Mike is super sweet.
Comment from Hotel Management
16-Dec-2016 by Manager, Hotel Management
We appreciate your sharing your review with us. Your positive comment about our staff is much appreciated. Mike will be informed on the excellent job he is doing. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4out of 5
Recommended
for Everyone
by A verified traveller

Cheap 3* hotel

Posted 29-Nov-2016
Pros: It was cheap
Cons: Better trained staff, cleaner hallways, and a "not so limited"breakfast
For the cost, it was good for a 1-night stay, would not recommend for more than that. Took too long to check-in after the clerk insisted they were sold-out... and then he said they did have 10+ rooms. Check-out w/same clerk was just as lengthy as it seems he didn't know how to use the credit cards on the system! The hotel is smoke-free but the hallways stink like an old ashtray. The "breakfast" is coffee, a granola bar, and a muffin. No juice, tea, fruit, or oatmeal :-(
Comment from Hotel Management
16-Dec-2016 by Manager, Hotel Management
Thank you for sharing your experience. Please accept our apologies for the inconveniences you experienced at our hotel. We will work with our staff on making sure everyone is well trained at the front desk and that odor issues are properly eliminated. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3out of 5
Recommended
for Everyone
by A verified traveller from US

Only stayed for one night.

Posted 26-Nov-2016
Pros: The cleanliness and price.
. Only stayed for one night. Room was clean. was easy to find.
2out of 5
by A verified traveller

Dirty

Posted 25-Nov-2016
Ok if youre fine with a basic room that will probably be dirty
2out of 5
by A verified traveller from US

Not a good place to stay

Posted 19-Nov-2016
Pros: nothing!!!
Cons: clean it up
Location: the location is fine
This place is run down dirty and just a nasty place to stay. Just like renting from the trashy land lord that don't take care of .his property. I stayed next door last time i was in Springfield and it was nice and clean boy what a difference.