Ratings based on 489 Verified Reviews

3.2 out of 5
52% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Not what we expected

Posted 27-May-2017
They had no room for us after we already booked. When we finally got a room it was dirty sticky floors dirty bathroom and stained sheets
Comment from Hotel Management
29-May-2017 by General Manager , Hotel Management
I apologize for the service and cleanliness issues you experienced during your stay. Your concerns will be shared with the housekeeping service in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Wellington, FL

Would highly recommend

Posted 07-May-2017
Flew to Springfield for a family emergency. Didn't expect too much for the inexpensive rate... surpassed my expectations! Staff is friendly and accommodating. Rooms are secure, clean, comfortable. I would definitely recommend/stay here again... should I ever find myself in the area again.
Comment from Hotel Management
08-May-2017 by General Manager, Hotel Management
Monica, it was our pleasure having you as our guest at Extended Stay America - Springfield – South. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveller from springfield

Hotel not in good area

Posted 03-May-2017
When checking got to room and it wasn't clean bed wasn't made pillows were on floor. Went to front desk they did switch me rooms.
Comment from Hotel Management
05-May-2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience. We are really sorry for the inconvenience you experienced while you were here, but we are happy our staff resolved the issue to your satisfaction. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Not Bad

Posted 25-Apr-2017
Average room, clean. The free wi-fi is worse than 3G cellular data. Useless.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Thank you for including us in your travel plans. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. We hope this didn’t overshadow your otherwise pleasant stay and that you will choose us again in the future. Sincerely, General Manager
1 out of 5
by A verified traveller

Do not stay here

Posted 13-Apr-2017
Drug dealers, prostitutes, drunks, unclean rooms, smoke in non smoking rooms, linens not changed from previous guest! How much time you got? Avoid this place at all costs!
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
2 out of 5
by A verified traveller

Posted 25-Mar-2017
This hotel was not what I expected. It did slightly resemble the pictures but the details and cleanliness were not satisfactory. Upon arrival a strong smoke smell was present, not what you would expect from a smoke free hotel. The bed sheets had black lint in places on them as if they were not washed from the traveler before. Several things were broken (ex. The telephone) and it appeared as if the bed side tables had not even been wiped off. Check out was easy and coffee was available as promised. Overall, I would not stay at this hotel again.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 24-Mar-2017 on Hotels
1 out of 5
by A verified traveller

Bed bugs and bad cleaning

Posted 19-Mar-2017
Friend moved out when they saw bed bugs. We should have too but came home all bit up. The hotel sheets and everything else was dirty. Told the hotel about the sheets and they simply gave me more - didn't even send some one to change them. In the morning multiple police cars were in the parking lot searching someone's car for drugs. Don't stay here!
1 out of 5
by Jim

Posted 16-Mar-2017 on Hotels
No phone service, no clothes hangers in the rooms the mattress pad was dirty. I could see it through the sheets. Clean the really old carpet.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rolla, MO

Posted 13-Mar-2017
The rooms were nice, and the location was convenient to my event
Comment from Hotel Management
10-Apr-2017 by Manager, Hotel Management
We appreciate you sharing your comments and for choosing to stay with us. It's great to read you were satisfied with your room accommodations and our hotel's convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.