Ratings based on 550 Verified Reviews

3.2 out of 5
51% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

You get what you pay for...

Posted 31-Dec-2017
Friendly, yet eccentric staff at check-in. Room cleanliness was disappointing. Bathroom was clearly not cleaned (pubic hair in several places), and leaves or tobacco was found under the sheets. Smell, temperature and noise level was fine. Overall we stayed because of being so tired and the price, but definitely would hope for a cleaner room and facility in the future. Cigarette butts were found on EVERY floor landing in the hallway stairs, as well as trash all over the parking lot. Keys didn’t work twice and left us standing outside trying to get in. Ah well. Cheap is cheap.
Comment from Hotel Management
03-Jan-2018 by Hotel Management , Hotel Management
Thanks for being a guest at our hotel. Although you liked our affordable rates, we apologize for the inconvenience you had while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
1 out of 5
by A verified traveller from Saint robert

Front desk is horrible

Posted 26-Dec-2017
Wife lost her key, went to get a new one there was no one at desk and waited for 10 minutes. My wife started to yell to see if anyone was there, after a couple minutes the front desk came out cursing at my wife telling her she will not yell in her hotel and told her she is needs to leave. She attempted to tell him that she needed a key, he ignored her and called the police to escort her to the room. I called to speak to front desk and when I told her I was the husband he hung up on me....poor service don't understand why they have people on their staff like this.
Comment from Hotel Management
30-Dec-2017 by Management, Hotel Management
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay.Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice for what few hours we spent there.

Posted 25-Dec-2017
Not bad at all. Would be very nice if we were staying an extended period of time.
Comment from Hotel Management
26-Dec-2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. Thanks again for your review, and we look forward to welcoming you back soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller from Springfield mo

Every nice

Posted 08-Dec-2017
Very nice place to stay. IIts set up for long term stays with kitchens in the rooms
Comment from Hotel Management
08-Dec-2017 by Hotel Management , Hotel Management
Thanks for the awesome feedback. We are delighted to know our location was perfect for your trip and that you were impressed with the kitchenette in your room. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller from Springfield, Mo

One time stay should be the name

Posted 04-Dec-2017
It was ok..nothing to write home about. The bed was very uncomfortable. You will recieve Zero housekeeping service. They had us on the second fl right next to the room you put the trash..it was horrible.i had to hold my breath to keep from throwing. The only good thing was its in a good location, next to everything
Comment from Hotel Management
06-Dec-2017 by Hotel Management, Hotel Management
Greglisa, thank you for staying at Extended Stay America and for the feedback. We are happy to read you were benefitted with our convenient location and that you had an overall nice stay with us. However, we are sorry for the issues you experienced while here and regret the inconvenience caused. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. It was a pleasure having you as our guest, and we hope you will give us another chance to provide you with a better visit the next time your travels bring you both back. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller from springfield missouri

Nice and close to job site

Posted 04-Dec-2017
Bathroom could have been cleaner. Wish I had been on upper floor as upstairs neighbors are easily heard above me walking. All else comfortable
Comment from Hotel Management
04-Dec-2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our location. We are sorry we were not aware of this problem as we would have been happy to try and resolve the issue or move you to another suite. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Dec-2017
2 easily corrected problems: bar of soap felt like plastic, no lather to scrub with. Only one water glass in The bathroom. I registered for 2 guests. Should be provided 2 glasses
Comment from Hotel Management
01-Dec-2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad to know you had an overall pleasant visit. We value your feedback with regard to in-room amenities and have taken a note of it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Nov-2017
Thanksgiving visit with family. King bed uncomfortable.
Comment from Hotel Management
28-Nov-2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America and for the feedback. It is a pleasure knowing you had an enjoyable stay with us and that we met most of your expectations. However, we are sorry to read that our beds were not comfortable for you and regret the inconvenience it caused. We hope to have the opportunity of welcoming you back when in the area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Was very comfortable and customer service was great.
Comment from Hotel Management
24-Nov-2017 by Hotel Management , Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know you were impressed with every aspect of our hotel, especially with the courteous service provided by our staff. We look forward to your next visit in the near future. Sincerely, Hotel Management
2 out of 5
by A verified traveller

Very dirty room

Posted 06-Nov-2017
Walked in the room and it smelled of cigarettes and the floor was very sticky. My kids took their shoes off and walked around the room then looked at their feet and they were black with dirt! So gross! And the fridge stunk. Very disappointing place. Wouldn't go back or recommend to a friend.
Comment from Hotel Management
08-Nov-2017 by Hotel Management, Hotel Management
Thank you very much for visiting our hotel. We apologize for not providing you with a clean room and regret the inconvenience it caused. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management