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Reviews of Best Western Coach House

2.5 out of 5
Best Western Coach House
2535 N Glenstone Ave, Springfield, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jefferson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and very clean room. All staff we came in touch with were friendly, and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamera

Stayed 1 night in Apr 2024

10/10 Excellent

Mitch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience at this facility. Easy and fast check-in. Room room perfect and same as shown in pictures. Staff was friendly and helpful. Great stay. Will come back.
Stayed 1 night in Apr 2024

10/10 Excellent

chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older motel but was pretty clean and quiet. They forgot to empty bath trash and were some leaves and such that they didn't get. With all that said, I'd still stay again. Nice staff when getting in late and easy check in process.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very good accommodations.
Stayed 4 nights in Apr 2024

4/10 Poor

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly and helpful and overall, the premises wasn't bad. Beds in our room were TERRIBLE though, dingy and sunken in.
Stayed 2 nights in Apr 2024
Response from Coach House on 13 Apr 2024
Thank you for the review and thank you for staying with us. We apologize for not meeting or exceeding your expectations and hope you will choose to stay with us in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Property conditions & facilities
It was wonderful
Stayed 1 night in Apr 2024

8/10 Good

Louis D.

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel and very nice staff. Needs some upkeep. One side of our toilet seat was not attached so kept sliding over. Also, bathroom sink barely drained. We reported to the cleaning staff and front desk so, hopefully, repairs will be made to room #127. Room was pretty clean, but could use a bit more attention in corners and closet. Had a pile of dirty socks in the closet. All in all, would stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Conni

Liked: Cleanliness, property conditions & facilities
In the center of everything we did that day!
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old-school type motel in good shape. Reasonable price and suited our needs just fine.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It is all on ground level, which is perfect for disabled people like me.
Stayed 1 night in Apr 2024

2/10 Terrible

ANANDA KRISHNAN

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet dirty, room had a nasty smell.
Stayed 1 night in Apr 2024
Response from Coach House on 8 Apr 2024
We apologize for your experience. This is not our standard and we hope you will stay with us in the future.

10/10 Excellent

Janis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff outstanding. Great location. Great rooms.
Stayed 1 night in Apr 2024
Response from Coach House on 8 Apr 2024
Thank you!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and service
Stayed 1 night in Mar 2024
Response from Coach House on 8 Apr 2024
Thank you!

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! We were surprised at how nice it was on the inside! Very friendly staff!
Stayed 1 night in Mar 2024
Response from Coach House on 8 Apr 2024
Thank you!

10/10 Excellent

Philip

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, plenty of towels, free breakfast.
Stayed 1 night in Mar 2024
Response from Coach House on 8 Apr 2024
Thank you!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Coach House on 8 Apr 2024
Thank you!

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricing was great and did not have any issues with room. We only really slept as we checked in late, showered, and went to bed checking out at 7:30am. We were unable to go to breakfast due to needing to leave so early. I would stay here again.
Stayed 1 night in Mar 2024
Response from Coach House on 8 Apr 2024
Thank you!

10/10 Excellent

alvin, West St Paul

Travelled with partner, Travelled with group
We were really impressed by the condition of this hotel. The staff were very friendly and the breakfast was excellent. We would not hesitate to stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Dakota

Stayed 1 night in Mar 2024

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean inexpensive stay!
Stayed 2 nights in Mar 2024

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean except one beds sheets were bloodstained. The door had a huge gap and didnt close right so we felt very unsecure. We put a chair against the door. In the middle of the night there was a fire somewhere and the smell of it came through the doors.
Stayed 1 night in Mar 2024

10/10 Excellent

Neal

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Friendly staff. Great breakfast buffet
Stayed 1 night in Mar 2024

4/10 Poor

Veronica

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Do not fall for the reviews like I did. The front desk rep was friendly and attentive. It is an older complex but that's not the problem. The room had a stale odor to it. The bed was clean but the rest of the furniture wasn't. Went into the bathroom and saw a few black ants. Didn't think much of it. Later that night, I went in the bathroom again and the sink and wall were covered in black ants! Totally grossed me out. I informed the front desk but since I booked with Expedia, I wasn't able to get any sort of discount. I was informed that the manager would get in contact with me and have not heard from anyone. If you can book somewhere else, please do. Definitely not worth it.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean. The bed was so comfortable. Only issues we had was the loud noisy air unit and the shower. had little water pressure and water wouldn't drain out of tub.
Stayed 1 night in Mar 2024

10/10 Excellent

Dae

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay for a quick road trip!
Stayed 1 night in Mar 2024

6/10 Okay

Katherine, Cambridge

Liked: Staff & service
Staff was friendly, but the place is somewhat rundown and needs some updating.
Stayed 1 night in Mar 2024

10/10 Excellent

Connie

I stay at the hotel each year when visiting Springfield. I also noticed the 4 men checking in prior to me are repeat visitors annually. Nice place. Price is great. Plain and simple. Clean and convenient.
Stayed 1 night in Mar 2024

6/10 Okay

Leticia

Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. Finally a hotel worth staying at. The room didn't smell and it was clean. Definitely would recommend this place. Honestly I have nothing bad to say about this place.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here twice now property is quiet and many food options close by
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the fact that the room had a tub instead of just a shower stall.
Stayed 1 night in Mar 2024

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated, room smelled. Bathroom wasn’t clean. Not enough laundry for the facility. Trash cans around hotel were over spilling. Staff was friendly and helpful
Stayed 5 nights in Mar 2024

10/10 Excellent

Irina

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was cute and clean. Very quiet. Staff was friend and it’s very reasonably priced.
Stayed 1 night in Mar 2024

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of outside lighting and clean,very pleasant staff
Stayed 2 nights in Mar 2024

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great experience. Only complaint I have is my room smelled bad until I turned A/C on. Will com back!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice dog park.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was wonderful for the price! The breakfast had everything. The grounds are well cared for and the room was clean and great. Loved staying here.
Stayed 1 night in Mar 2024

10/10 Excellent

William E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! The rooms are all on the ground level where you park your car. It is one of the most enjoyable motels we have been to for quite a while!!
Stayed 1 night in Mar 2024

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower wouldn't drain... 1/3 tub was full after quick shower, Carpet was ripped at the entrance to main area about 12 inches across, causing a trip hazard. Dead Bolt didn't latch. Sent us with key card to a room that was already occupied. The worst part was the horrible odor of the room. For $136 it was a WASTE of money, none of us got any sleep, especially since only one person attempted to take a shower. At check out I don't feel like they cared.
Stayed 1 night in Mar 2024

10/10 Excellent

Steve M

Enjoyed our stay
Stayed 1 night in Mar 2024

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice! I would stay again and recommend it!
Stayed 3 nights in Mar 2024

2/10 Terrible

Jennifer

Travelled with partner
This property needs to be thoroughly cleaned and updated. The floors were gross. The breakfast room was too small. The staff in lobby were very nice and helpful especially when needing to rekey the keys to our room several times!
Stayed 1 night in Mar 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean although a bit older. The beds also seemed to be well used but okay. The price was good through Expedia. The breakfast was good with a full line up of breakfast favorites which further made the price a good value. The staff was friendly and accommodating. Free bottle water and coffee in the lobby. The restaurant walking distance next door, Ziggie's, is also good. I would not hesitate to stay there again or to recommend it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brett

Stayed 2 nights in Mar 2024

8/10 Good

Donna, West Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
very nice
Stayed 1 night in Feb 2024