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Reviews of Econo Lodge

2 out of 5
Econo Lodge
425 E Main Street, Springerville, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 274 reviews" "
Rating 8 - Good. 96 out of 274 reviews" "
Rating 6 - Okay. 40 out of 274 reviews" "
Rating 4 - Poor. 28 out of 274 reviews" "
Rating 2 - Terrible. 25 out of 274 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cody, Grants

Business traveller, Travelled with partner
Disliked: Amenities
Nothing. Room was filthy. Stuck to floor because it was sticky. Holes in walls, trash strewn all over walkway, dirty bedspread, and utterly filthy tub!! Reported to manager.
Stayed 1 night in Apr 2024

8/10 Good

Tim

Liked: Cleanliness
Shower could use some work, but otherwise everything is fine. Employees are very nice and helpful. Restaurant next door is good.
Stayed 1 night in Apr 2024

2/10 Terrible

Candy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They didnt tell us that the cable would be out for a few days, they came in my room and left clean towels but did not clean the room. I did not have hot water for a day and a half last week.
Stayed 4 nights in Apr 2024

4/10 Poor

Steve

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Floor was dirty as we walked in the room, no clothing hooks or hangers, bathtub has hole in the bottom inside, Kleenex sits in an oversized hole and is not secure (falls out getting a tissue)
Stayed 1 night in Apr 2024

10/10 Excellent

Henry, NAPERVILLE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from jd on 17 Apr 2024
Dear Guest,Thank you for staying with us , we look forward to seeing you again .best regards jd

6/10 Okay

billy

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from jd on 17 Apr 2024
Dear Guest ,Thank you for staying with us , we appreciated your business .Best Regards,jd

2/10 Terrible

Devin

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Had to ask room service multiple times to clean our room, when they did service our room they only took our trash out and replaced one towel
Stayed 3 nights in Feb 2024
Response from Amanda on 26 Feb 2024
Devin I'm sorry for the service you received. I will be discussing with our staff and hope you will give us another try in the future

10/10 Excellent

Catdadee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like staying at a friends house just no friends.
Stayed 5 nights in Feb 2024
Response from Amanda on 19 Feb 2024
Thank you for such a great review!

6/10 Okay

June

Travelled with partner
Liked: Staff & service
Property dated, keep getting forwarded emails from Expedia from Econo in French asking me to reply…. I do not know French language
Stayed 1 night in Feb 2024
Response from Amanda on 19 Feb 2024
I'm so sorry you didn't enjoy your stay. We are working on updating our property. Hope you give us another chance in the future

4/10 Poor

Caroline

Travelled with family
Liked: Staff & service
Room came with out curtains so there was open view of the hotel room and the faucet and sinks were rusted. Otherwise just your average hotel room when you need a place to stay on the road
Stayed 1 night in Feb 2024
Response from Amanda on 19 Feb 2024
I apologize for the condition of the room. We are doing many updates at the property

4/10 Poor

Ernest

Business traveller
Liked: Staff & service
Disliked: Amenities
The room floors had not been swiped or moped. There were no bath towels. Or did the shower have curtain. And bath tube was fiftly.
Stayed 1 night in Feb 2024
Response from Amanda on 19 Feb 2024
Thank you for sharing your concerns we are working hard to improve out property

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jd on 2 Feb 2024
Dear Guest , Thank you for staying with us , we appreciate your business.Jd

8/10 Good

James

Travelled with family
Liked: Amenities
No chairs or luggage stands in the room. TV used two remotes, which was confusing.
Stayed 1 night in Jan 2024
Response from Amanda on 29 Jan 2024
Thank you for choosing Econolodge. We are doing many renovations. I apologize for the missing chair and luggage stand and hope you will consider us on future stays.

2/10 Terrible

Greg

Nice lady at the desk. Crummy room no tv. They don’t care that it’s broke. No solution offered.
Stayed 1 night in Jan 2024
Response from Amanda on 26 Jan 2024
Greg, I'm very sorry you were not offered a solution. I will be addressing the issue with both desk and maintenance staff.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda on 17 Jan 2024
Robert, thank you for choosing to stay with us. We are doing many renovations at the hotel. Your feedback is very important

2/10 Terrible

Kellie

Stayed 1 night in Jan 2024
Response from jd on 10 Jan 2024
Dear Guest,Thank you for staying with us . we appreciate your business .thank you jd

8/10 Good

JEFF

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda on 8 Jan 2024
Jeff,Thank you for choosing to stay with us at EconoLodge of Springerville. We are currently doing lots of renovations and your loyalty is important to us.

2/10 Terrible

Deborah

Travelled with partner
Disliked: Property conditions & facilities
We do a lot of traveling, and by far this was the worst place we’ve ever stayed.
Stayed 1 night in Dec 2023
Response from Jd on 31 Dec 2023
Dear Guest,Thank you for your comment. kindly tell us know if there anything we can do front desk open 24 hours .Thank you Jd

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like cold showers…
The room was nice with some quaint furniture and a comfy bed. I took a star off because I never got the water to get warm (even after running it for 5 minutes)!
Stayed 1 night in Dec 2023
Response from jd on 27 Dec 2023
Dear guest,thank you for staying with usI apologies for inconvenience you may cause we had issue with hot water but its been fix hope we see you soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for price point!
Stayed 1 night in Nov 2023
Response from jd on 27 Dec 2023
Dear guest,Thank you for staying with us we appreciated your business we look forward to see you again thank you jd

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
The fixtures were from the 80’s. Paint over spray. Stained carpet. No hot water.
Stayed 5 nights in Nov 2023
Response from jd on 27 Dec 2023
Dear guest,Thank you for staying with us we appreciated your business ,thank you jd

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service
We were unable to take showers as the water was barely luke warm!!! When I spend $80 on a room, I expect to have water hot enough to take a shower.
Stayed 1 night in Nov 2023
Response from Richard on 28 Dec 2023
Dear Shirley, We apologize for the inconveniences you experienced with the recent stay with us. Rest assured, we have been using reviews from our valued guests such as yourself to improve the quality of their stay. Again we apologize for the inconvenience and we hope to see you again and to provide you with an better experience. Thank you for your feed back!

10/10 Excellent

Jack

Travelled with group
Room was great. Staff was awesome
Stayed 1 night in Oct 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
A Quite town
The staff is great. Rooms are being renovated so the new ones are nicer than the older ones.
Stayed 1 night in Oct 2023

4/10 Poor

Louise

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing
Room's carpet had stains everywhere, smelled, looked like it hadn't been cleaned in a long time. TV kept searching for signal making it frustrating to watch.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No heater ran all night
Stayed 1 night in Sep 2023

10/10 Excellent

Shelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay here again
It was pouring rain, and I was happy that the outdoor stairs had covers. The room was quiet and clean. It was great having a microwave and fridge in the room. The free wi-fi worked great. Both people that I encountered in the front office were extremely nice.
This canvas art was on the wall in the room. I thought it was very cool and travel-oriented.
Stayed 1 night in Sep 2023

4/10 Poor

Bruce

Travelled with partner
Disliked: Amenities
No remote. Booked the room for 4 days had to go up 3 days for key access. The girl at the desk gave us a new remote but had no idea what to do. Ended up no tv control box. No hot water at all the last day.
Stayed 4 nights in Sep 2023

6/10 Okay

Ramona

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room could do w/o the carpet or at least get it steam clean. Although we had issues with the tv and water, it was taken care of promptly and because of the issues, I was grateful for the discount.
Stayed 2 nights in Sep 2023

10/10 Excellent

Frank

It’s econo lodge
Stayed 1 night in Sep 2023

4/10 Poor

Bailee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only hot water sometimes, our shower didnt work but was a quick fix. The girl at the front desk was great!
Stayed 2 nights in Sep 2023

4/10 Poor

Kyle

Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy
Stayed 1 night in Sep 2023
Response from Natalie on 28 Dec 2023
Dear Kyle, We sincerely apologize for the condition of the room you stayed in. Rest assure you that we have notified our housekeeping management on this issue. We always make sure our rooms are up to par for our valued guests, again we apologize for the inconvenience. We hope to have you stay with us again soon. Thank you again for your review, have a good day!

2/10 Terrible

Randall

Travelled with partner
Disliked: Amenities
Door of bathroom scraped vinyl flooring, tearing it & making opening & closing door very difficult. TV did not work. Had to go to office to get some soap.
Stayed 1 night in Jul 2023

2/10 Terrible

Aaron

Stayed 1 night in Jul 2023

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Karl

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Do NOT stay here! Our shower did not work!
We had a TERRIBLE experience. Our booking was for 4 nights, we got only one night in a decent room with a working bathroom. The first 3 nights we had to stay in a room with NO WORKING SHOWER, so we could not bathe our family. Kids start to stink when they cannot wash up. The front desk claimed they were all sold out, so they could not move us to another room. This was a lie because on the 4th night they moved us to a room with a working shower. We moved rooms at 8am and the room was already clean, indicating that no guests stayed in the new room the previous night. I feel I was treated as LESS THAN respectfully and cheated out of my money.
Stayed 4 nights in Jun 2023

10/10 Excellent

richard

Stayed 2 nights in Jul 2023

4/10 Poor

Rickie

Disliked: Cleanliness, staff & service, property conditions & facilities
I was there for 2nights the first night was ok but for the last night the room was not cleaned up it was the way I left on that morning the bed wasn’t made the towels were not changed so I was not happy with the room
Stayed 2 nights in Jun 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Karen

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

2/10 Terrible

Jaime

Stayed 1 night in Jun 2023

4/10 Poor

Florinda

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a thing!☹️
Stayed 2 nights in Apr 2023

10/10 Excellent

Bernadette, Antlers

Stayed 1 night in Mar 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate, but not outstanding.
The motel was adequately clean, but older. The conditions in the bathroom was adequate, but showed wear & tear. For the price it was adequate. No breakfast was available. We knew this ahead of time, as no one in the town seemed to offer continental breakfast.
Stayed 1 night in Dec 2022

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Confortable place when you need a place to rest. Only down side, wifi not working.
Stayed 2 nights in Nov 2022

8/10 Good

Clarence

Travelled with family
Liked: Cleanliness, staff & service
Our only issue was with the TV. We could not figure out how to use the platform. just wanted to watch "regular" tv. There were so many options of streaming stuff, even the desk clerk could not figure it out. Otherwise the property was fine for the price.
Stayed 1 night in Nov 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service
Friendly staff, smelled like a smoking room but it might have just been from people smoking in parking lot. Pretty clean otherwise
Stayed 1 night in Nov 2022

6/10 Okay

Crystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It's a nice place to stay very quite but key card doesn't work well and the ac units pretty loud other than that it pretty chill just needs a few upgrades
Stayed 2 nights in Oct 2022