Cozy Rooms with Uptown/Fancy Service
Posted 25-Sep-2017 on Hotels
This hotel is luxurious and very habitable. However, the staff could improve on their interactions. My girlfriend and I are not fancy by any means, and it is evident in our mannerisms and apparel, but we do have excellent incomes. We are polite and humble. I left there with an impression that these hotels are for luxurious folks who display their status, and the staff judges you if you're not following that dichotomy. For example, we asked the concierge about breakfast and he scoffed that I assumed it was included; he simply responded with the prices and completely neglected the option to join brunch at their sister hotel. As if we were unable to afford it based on our initial question. I said, "Thank you." He replied, "It's what we are here for, Sir. My pleasure, Sir." I appreciate the old school manners he put forth, but his tone was passive and didn't tailor his interaction to who I am indiviually.
Even the next morning, the concierge did not respond well when I explained that had lost my valet stub, and asked if she could please have valet bring our car up. She rolled her eyes and asked, "What is it you need?"
Fair enough, but doing business is political and most know there is rapport to build with clientele. They did not do good business with me. If you're looking for something more simple with less expectations from hotel staff, I'd recommend looking elsewhere. Otherwise, enjoy your luxurious stay at the boutique Lusso.