Indoor pool, open 9:00 AM to midnight, pool loungers

Reviews of Ramada by Wyndham Downtown Spokane

2.5 out of 5
Ramada by Wyndham Downtown Spokane
923 E 3rd Ave, Spokane, WA

Reviews

7.0

Good

Rating 10 - Excellent. 235 out of 1012 reviews" "
Rating 8 - Good. 337 out of 1012 reviews" "
Rating 6 - Okay. 197 out of 1012 reviews" "
Rating 4 - Poor. 125 out of 1012 reviews" "
Rating 2 - Terrible. 118 out of 1012 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older hotel it was clean, kept up and had a friendly, knowledgeable, and courteous staff. Breakfast served which was nice. Desk managers were all very nice...
Stayed 4 nights in Mar 2024

2/10 Terrible

michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, run down and dirty. Smelled like urine and weed. Just an overall gross facility. Staff, when not out front smoking was friendly at least. Wyndham should probably take their name off of this property.
Stayed 3 nights in Mar 2024

4/10 Poor

Megan

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly and not well taken care of.
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for providing your feedback. We apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team to address areas for improvement. If there's anything specific you would like to highlight or any suggestions you have for us, please feel free to share. We appreciate your input.

2/10 Terrible

Bridget

Disliked: Cleanliness, property conditions & facilities
No working TV in room, bathroom drain would not go down, filthy floors in room and outside hallways, cover for heat fell to the floor, no fan in bathroom . No apologies when we checked out. Will not be staying here again.
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
We're truly sorry to hear about your disappointing experience during your stay. This falls well below the standard of service and cleanliness we strive to provide. Your feedback is valuable to us, and we'll address these issues promptly to ensure they don't occur in the future. Please accept our sincerest apologies for the inconveniences you encountered, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Mary, Kirkland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had bed bugs and was the property didnt feel safe. I'm currently requesting a refubd as i prepaid via expedia.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
We apologize for the inconvenience and discomfort you experienced during your stay. Bed bugs are certainly unacceptable, and we take this matter very seriously. Your refund request will be processed promptly. Additionally, we will investigate the issue thoroughly to ensure it is addressed appropriately. Thank you for bringing this to our attention, and we sincerely apologize for the negative experience you had at our property.

2/10 Terrible

gerhard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very dirty, stinky and is in an unsafe part of town. Pick another place! Plus expedia overcharged me for this.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
We're deeply sorry to hear about your negative experience. Providing a clean and safe environment is our top priority, and it's disappointing to hear that we fell short during your stay. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. Regarding the overcharge, we recommend reaching out to Expedia directly to address this issue. Again, we apologize for the inconvenience and hope to have the chance to regain your trust in the future.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the pool and hot tub and that it had a quick little breakfast that we could grab before starting our day.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for sharing your experience! We're glad to hear that you enjoyed the pool, hot tub, and the convenience of the quick breakfast before starting your day. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Stephen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No ice in the ice machine. Garbage overflowing from the wall bin. Floors were dirty and had not been vaccumed
Stayed 1 night in Mar 2024
Response from Guest Services on 20 Mar 2024
Thank you for sharing your experience. It sounds like there were some cleanliness and maintenance issues during your stay, particularly with the ice machine and garbage overflow. Your feedback is valuable for the hotel's improvement.

2/10 Terrible

Alicia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This Hotel was horrible. So dirty and smells. Pics are nothing like the actual hotel. We left after one night. Front desk ladies were very nice though. They didn't charge us for the next night.
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
I'm sorry to hear about your disappointing experience at the hotel. It's unfortunate that the cleanliness and odor didn't meet your expectations, despite the positive interaction with the front desk staff. Your feedback can be valuable for others considering this hotel. Thank you for sharing your review.

2/10 Terrible

Joan

Business traveller
Liked: Amenities
I made a reservation here only because I wanted to use the hot tub , and it’s “closed for cleaning”. I’m glad they are cleaning it but I am tired of making reservations at places that say they have a hot tub, and it’s closed, needs repairs etc etc. this happens more times than I can remember. Ridiculous!
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
I'm sorry to hear about your frustrating experience with the hot tub being closed despite your reservation. It's certainly disappointing when amenities advertised are not available during your stay. Your feedback is important. Thank you for sharing your experience, and I hope your future stays are more enjoyable.

10/10 Excellent

james

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
easy parking, close to downtown.
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Mar 2024
We're glad to hear that you found the parking convenient and appreciated the proximity to downtown during your stay. We hope to welcome you back again soon!

8/10 Good

Samantha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 11 Mar 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you had an overall positive experience during your stay. We appreciate your business and hope to welcome you back soon!

2/10 Terrible

Michelle

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was disgustingly dirty and not well maintained
Stayed 1 night in Mar 2024
Response from Guest Services on 11 Mar 2024
We're sorry to hear about your disappointing experience. Maintaining cleanliness and a well-maintained environment is a top priority for us, and we apologize for falling short of your expectations. Your feedback is important, and we will address these issues to ensure they are promptly resolved. We appreciate your feedback and hope to have the opportunity to make it right in the future.

8/10 Good

Marjorie

Travelled with family, Business traveller
I liked hotel but was suppose to get my 100$ deposit back and still have not received it
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed your stay at our hotel. However, we apologize for the inconvenience you experienced regarding your deposit refund. Upon checking out, we release the deposit. Please make sure to check your transactions. If you do not see it still pending. Please let us know.Your satisfaction is important to us, and we appreciate your patience and understanding as we work to resolve this matter.

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, amenities
Stayed in your motel for five days ask for room to be clean three days but nothing was done.. not very helpful stay
Stayed 2 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
I'm sorry to hear about your experience at our motel. Your feedback is important to us, and we apologize for falling short of your expectations regarding the cleanliness of your room and the level of assistance provided during your stay.We strive to maintain high standards of cleanliness and provide prompt assistance to all our guests, and it's disappointing to hear that we did not meet these expectations during your visit. Rest assured, we take your comments seriously and will address them with our housekeeping and guest services teams to ensure that such issues are not repeated in the future.We value your business and hope to have the opportunity to welcome you back in the future, so we can demonstrate our commitment to providing you with a more pleasant and comfortable stay.

2/10 Terrible

Reid

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we waited for 3-5 minutes at the front desk before being greeted with "Sorry, I was outside vaping". The whole lobby reeked of cigarettes. When we got to our original room, the bathroom, toilet and sink were not properly cleaned. The toilet seat had a plastic screw to secure the seat to the base sitting on the back of the toilet in plain view. The seat was not attached to the base. We got a different room which was a little cleaner but when we went to get into the bed we found a pair of mens socks at the base of the bed covers which is quite offputting. The lobby was loaded with homeless people rummaging through the coffee bar and hanging out. The parking lot was not well lit and was also loaded with homeless people. Two people who were clearly living in their vehicle were having a shouting arguement about misplacing an item in the loaded full vehicle. I just assumed that it was drugs that they were looking for. The breakfast was not attended and the pans were empty and dirty. No eggs or bfast meats available. We opted to go out for breakfast instead. We stayed at this place in 2018 and it was not top of the line but was also not run down to this point. Very disappointed in our stay.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
We're truly sorry to hear about your disappointing experience during your recent stay. This falls well below the standard of service and cleanliness we strive to provide. Please rest assured that we take your feedback seriously and will address the issues you mentioned with our team to ensure improvements are made. Your comfort and satisfaction are important to us, , and we apologize for failing to meet your expectations. We hope to have the opportunity to regain your trust in the future.

4/10 Poor

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Rough area. Pretty dirty.
Stayed 1 night in Feb 2024
Response from Guest Services on 5 Mar 2024
We appreciate you taking the time to share your feedback with us, and we're sorry to hear that your experience did not meet your expectations. Your comments regarding the area and cleanliness are concerning, and we take them seriously.Ensuring the safety and cleanliness of our surroundings is a top priority for us, and we apologize if we fell short in providing a satisfactory environment during your stay. We will address your concerns internally to identify areas for improvement and take appropriate action to enhance the overall experience for our guests. Your feedback is invaluable as we strive to continually improve our services and facilities.We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a more positive experience in the future.

2/10 Terrible

Roberta

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
We're deeply sorry to learn that your experience at our motel fell short of your expectations, as indicated by your one-star review. Your feedback is crucial to us, and we take it seriously as we constantly strive to enhance our guests' experiences.Our primary goal is to ensure that every guest enjoys a comfortable and pleasant stay, and we regret that we were unable to meet this goal during your visit. We value your feedback and hope for the opportunity to make amends and regain your trust in our services. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you may have experienced.

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower didn’t work tv didn’t work toilet broken
Stayed 2 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
We are deeply sorry to hear about the multiple issues you experienced during your recent stay at our hotel, as described in your one-star review. Providing a comfortable and hassle-free experience for our guests is our top priority, and it's disheartening to learn that we fell short of meeting this standard during your visit.The problems you encountered with the shower, TV, and toilet are unacceptable, and we sincerely apologize for the inconvenience they caused you. Rest assured, we take your feedback seriously, and we will address these issues immediately to prevent similar occurrences in the future.We understand how frustrating it must have been to encounter these problems during your stay, and we genuinely appreciate you bringing them to our attention. Your feedback helps us identify areas for improvement and ensures that we can provide a better experience for future guests. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Thank you for taking the time to share your concerns with us.

4/10 Poor

Karla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people it was rude ! She was mad when we ask for more towels , room it was not clean
Stayed 1 night in Feb 2024
Response from Guest Services on 5 Mar 2024
We sincerely apologize for the disappointing experience you had during your recent stay at our motel, as described in your review. Providing excellent customer service and ensuring a clean and comfortable environment are top priorities for us, and it's concerning to learn that we fell short of meeting these expectations during your visit.We take your feedback seriously and will address the issues you've raised with our front desk team and housekeeping staff immediately. Rude or unhelpful behavior from our staff is unacceptable, and we will take steps to ensure that all guests are treated with the utmost respect and courtesy. Additionally, we will review our cleaning procedures to ensure that rooms are thoroughly cleaned and well-maintained before the arrival of each guest.We truly appreciate your feedback as it helps us identify areas for improvement and make necessary changes to enhance the experience of our guests. Once again, we apologize for the inconvenience you experienced during your stay, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 5 Mar 2024
We're deeply sorry to see that your experience fell short of your expectations, as reflected in your one-star review. Your feedback is incredibly important to us, and we genuinely apologize for any disappointment or inconvenience you may have experienced during your stay.If you could kindly provide us with more specific details regarding the issues you encountered, it would be greatly appreciated. This will allow us to address the concerns promptly and take necessary measures to prevent similar occurrences in the future.Our ultimate goal is to ensure that every guest has a comfortable and enjoyable stay with us, and we regret that we were unable to meet this standard during your visit. We value your feedback and hope to have the opportunity to make things right and regain your trust in our services. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you may have experienced.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff, very knowledgeable especially the young lady working on the front desk Friday, she is a keeper and so very thoughtful..Thank you very much!
Stayed 2 nights in Feb 2024
Response from Guest Services on 5 Mar 2024
We are absolutely thrilled to receive your glowing five-star review! Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you found our staff, particularly the young lady at the front desk on Friday, to be knowledgeable, helpful, and thoughtful.Our team strives to provide exceptional service to all our guests, and it's incredibly rewarding to hear when we've succeeded in making your stay memorable and enjoyable. Rest assured, we will pass along your kind words to the staff member mentioned and commend her for her outstanding service.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

Murray

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
We sincerely appreciate your positive feedback and are delighted to hear that you had an overall enjoyable experience during your recent stay at our motel. Your satisfaction is our utmost priority, and we're thrilled that you found the room comfortable and the amenities such as the pool and hot tub to your liking.However, we noticed your rating of four out of five stars and want to ensure that we address any areas where we may have fallen short of perfection. Your feedback helps us to continually enhance our services and provide an even better experience for our guests.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Johnny

Travelled with partner
Liked: Staff & service
You pay for what you get. No complaints whatsoever because we knew what we were getting ourselves into, but if you were looking for a family-friendly hotel you may have to look elsewhere. The building is old, but the rooms were kept clean. Breakfast has scrambled eggs and sausage, but that's really it. It was disappointing for a hotel breakfast, but we still got it so again no complaints. The area feels unsafe, but as long as you mind your own business or come with a positive attitude, it was fine. The highlight is the staff. They are the best. I got to talk to one of them and they are friendly and helpful. Each time I asked for a towel, they were able to get it for me. Room service does not come everyday, but that was okay. Overall, this is your average place and perfect if you're just looking for a place to stay.
Stayed 3 nights in Feb 2024
Response from Guest Services on 23 Feb 2024
Thank you for your review and feedback! We appreciate your understanding of our accommodations and are glad to hear that our staff provided friendly and helpful service during your stay. We'll take your comments into consideration as we continue to improve our services. We hope to welcome you back again in the future!

6/10 Okay

Dale

Travelled with family
Disliked: Property conditions & facilities
Hey it's a run down part of town.. room is good.. zero complaints.. the pool is good the hot tub is good.. Parking lot is a Break in waiting to happen trap.. It's a Tuesday and the front desk puts someone right beside us..5 floors.. C'mon..
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room and amenities satisfactory during your stay, but we're sorry to hear about the concerns you raised regarding the location, parking situation, and room assignment.We understand that the safety and security of our guests are paramount concerns, and we take your comments about the parking lot very seriously. We will review our security measures and take necessary steps to address any vulnerabilities to ensure the safety of our guests and their belongings.Regarding the room assignment, we apologize if it seemed congested on the floor with guests placed so close to each other. We will review our room allocation procedures to ensure a more comfortable and spacious experience for our guests in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience.Thank you again for sharing your thoughts with us.

2/10 Terrible

Stacy

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty upon arrival. Stains on the bathroom wall and a clogged sink that brought up prior customers’ beard trimmings. We went to front desk and were offered 2 separate rooms on same floor. Both had issues (light that wasn’t working, full trash cans and doodles left on table.). The facility was run down and carpets in the hallway were stained but they weren’t vacuumed either. The same cheezits and green tortilla chips were scattered on the floor for our 2 night stay.
Stayed 2 nights in Feb 2024
Response from Guest Services on 23 Feb 2024
We're deeply sorry to hear about the cleanliness issues you encountered during your stay. This is not the experience we strive to provide for our guests, and we apologize for falling short of your expectations. Your feedback is extremely valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure that they are rectified immediately. We appreciate you bringing these matters to our attention and hope that you will consider giving us another opportunity to provide you with the exceptional stay you deserve.

10/10 Excellent

Eddie

Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Mar 2024
Thank you for your review! If you have any specific feedback or details about your experience that you'd like to share, feel free to let us know. We're here to assist you!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
this place is in a good location to down town spokane. there is a lot of thing to do around there that dose not take a long time to get too.
Stayed 2 nights in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for your positive review! We're glad to hear you had a good experience with us.

8/10 Good

?????

Liked: Cleanliness
I was good and nice
Stayed 1 night in Feb 2024
Response from Guest Services on 18 Feb 2024
Thank you for your review. Your feedback is valuable in helping us enhance our services.

2/10 Terrible

Logic

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was bed bugs and or fleas biting me throughout the night. I couldn’t rest. When I went to the front desk the clerk said they couldn’t do anything because the manager wasn’t there until Monday.
Stayed 1 night in Feb 2024
Response from Front Desk on 13 Feb 2024
We apologize for the negative experience you encountered during your stay. It's concerning to hear about your room state. Your feedback will be shared with our housekeeping and maintenance teams to ensure that these issues are addressed promptly. We appreciate your kind words about our front staff and hope that we can make improvements to ensure a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

8/10 Good

Linda

Travelled with partner
We didn’t like the parking situation. The closest parking spots were marked for loading and unloading(5 spaces).At the end of those spaces was one handicapped space which we are entitled. So we parked at the end (handicapped) space while all the “loading” spaces were taken by other guests! We were there for 3 nights! I don’t know if the other guests asked about parking there or not. I guess we just weren’t smart enough to ask! On another note—we want to acknowledge the lady who takes care of the breakfast room. We observed that she also collected trash from the parking area, mopped the area outside the elevators after swimmers went through with wet feet, switched the motel laundry from washers to dryers and still greeted guests with a smile! We just neglected to get her name but she needs to be acknowledged with gratitude!
Stayed 3 nights in Feb 2024
Response from Front Desk on 13 Feb 2024
We apologize for the negative experience you encountered during your stay. It's concerning to hear about the parking spaces. We appreciate your kind words about our kitchen staff and hope that we can make improvements to ensure a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Beds comfortable
Stayed 1 night in Jan 2024
Response from Guest Services on 7 Feb 2024
Thank you for sharing your experience! Your feedback is greatly appreciated!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good night's sleep.
Stayed 1 night in Jan 2024
Response from Guest Services on 7 Feb 2024
Thank you for sharing your feedback! A good night's sleep is indeed crucial, and we're glad to hear that you had a positive experience in that regard during your stay.

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Jan 2024
Thank you for your review. Your feedback is important to us.

4/10 Poor

Philippe

Stayed 1 night in Dec 2023
Response from Guest Services on 24 Jan 2024
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We value your input

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Only 10 minutes from Trader Joes. The room was very classy.
Response from Guest Services on 7 Feb 2024
Thank you for your review! We're delighted to hear that you enjoyed the location and found the room classy. We appreciate your feedback!

4/10 Poor

Dianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos on expedia must be of another location, they did not match this location. This place is old, outdated and dirty. My room was ok, but the common areas wherd filthy, carpets strained...veey run down.
Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec 2023
I'm sorry to hear about your disappointing experience. Your feedback regarding the discrepancy between the photos and the actual condition of the property, as well as the cleanliness issues in the common areas, is concerning. This information will be shared with the management to address the discrepancies and improve the overall quality of the facilities.If you have any additional feedback or if there's anything specific that you believe could be addressed to enhance the quality of your stay, please let us know. Your input is invaluable, and we aim to ensure our guests have a comfortable and pleasant stay.

10/10 Excellent

Izolda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on 28 Dec 2023
Thank you for taking the time to leave your feedback and for acknowledging the importance of guest reviews in helping both future travelers and hotel management. We value your input and will certainly consider your suggestions for improvements. If you have any specific concerns or recommendations you'd like to share with us, please feel free to do so, as your comments are invaluable in our ongoing efforts to enhance our guest experience. Your feedback is greatly appreciated.

8/10 Good

Feleshia

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front desk on 28 Dec 2023
Thank you for taking the time to leave your feedback and for acknowledging the importance of guest reviews in helping both future travelers and hotel management. We value your input and will certainly consider your suggestions for improvements. If you have any specific concerns or recommendations you'd like to share with us, please feel free to do so, as your comments are invaluable in our ongoing efforts to enhance our guest experience. Your feedback is greatly appreciated.

4/10 Poor

Kristen

Stayed 3 nights in Dec 2023
Response from Guest Services on 11 Dec 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Osiel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec 2023
Thank you for the excellent rating! If there's any specific feedback or details you'd like to share about your experience that contributed to this high rating, or if there's anything further we can assist you with, please let us know. Your input is valuable to us, and we're delighted to have provided you with a great experience.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Response from Front Desk on 13 Feb 2024
thank you for your kind review.

6/10 Okay

A. Jay

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not Adorable, But Affordable
I'm not very picky when it comes to lodging, so people who are used to luxury and pampering may give a lower rating. The neighborhood wasn't horrible, but seemed a little sketchy. I noticed the smell of pot (could have been coming from the property next door) when I first got out of my car. The receptionist was somewhat sombre, but friendly. I was amused when she looked up my reservation and said, "OK, I have you for 1 clean room for one night." Yes, preferably a clean room. I was traveling with a lot of gear that I didn't want to leave in my car, so I helped myself to one of the 4 luggage carts (no bellhop) that were situated just inside the main door. The elevator had a bit of an aroma - not horrible, just odd. When the elevator doors opened to my floor, another smell was introduced - it reminded me of a stagnant cinnamon air freshener. The room itself was clean (true to the receptionist's statement), and a decent size. The beds had 2 pillows, both the same firmness, so hopefully you don't prefer a softer/firmer option. My visit was during the winter, so it was nice to take advantage of the indoor pool/hot tub. If you indulge in the complimentary breakfast on the 5th floor, you pass an area that I could imagine used to host some semi-swanky events back in its heydays in the 70s, but now looks a little sad and run down. The breakfast was good - self service scrambled eggs & sausage, waffle maker, bagels, toast, cereal, fruit, yogurt & oatmeal were some options.
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for sharing your detailed feedback about your recent stay. We appreciate your honest insights into various aspects of your experience.We apologize for any discomfort caused by the neighborhood ambiance and the aromas you encountered within the hotel. Your observations about the reception, cleanliness, and amenities have been noted and will be shared with the relevant teams for improvement.It's great to hear that despite certain elements, you found the room to be clean and the indoor pool/hot tub enjoyable. We appreciate your feedback about the breakfast options and the ambiance of the dining area.Your feedback is valuable to us, and we'll use it to enhance our services and facilities. If there's anything specific we can do to improve your experience next time, please feel free to let us know. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 3 nights in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for taking the time to leave your feedback and for acknowledging the importance of guest reviews in helping both future travelers and hotel management. We value your input and will certainly consider your suggestions for improvements. If you have any specific concerns or recommendations you'd like to share with us, please feel free to do so, as your comments are invaluable in our ongoing efforts to enhance our guest experience. Your feedback is greatly appreciated.

10/10 Excellent

DiAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front desk on 28 Dec 2023
Thank you for taking the time to leave your feedback and for acknowledging the importance of guest reviews in helping both future travelers and hotel management. We value your input and will certainly consider your suggestions for improvements. If you have any specific concerns or recommendations you'd like to share with us, please feel free to do so, as your comments are invaluable in our ongoing efforts to enhance our guest experience. Your feedback is greatly appreciated.

4/10 Poor

ISABEL, Moseslake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I'm simply passing through so chose the most cost effective options. I will never do that again.
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for taking the time to leave your feedback and for acknowledging the importance of guest reviews in helping both future travelers and hotel management. We value your input and will certainly consider your suggestions for improvements. If you have any specific concerns or recommendations you'd like to share with us, please feel free to do so, as your comments are invaluable in our ongoing efforts to enhance our guest experience. Your feedback is greatly appreciated.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Thoughts it would be on par with other Ramada properties. It is simply, dirty and dilapidated as far as the outside goes. Parking lot was disgusting. Trash. Felt unsafe from the start. I expected better, but then again...it's Spokane.
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for taking the time to leave your feedback and for acknowledging the importance of guest reviews in helping both future travelers and hotel management. We value your input and will certainly consider your suggestions for improvements. If you have any specific concerns or recommendations you'd like to share with us, please feel free to do so, as your comments are invaluable in our ongoing efforts to enhance our guest experience. Your feedback is greatly appreciated.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Tawni

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for staying with us, we appreciate your feedback!