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Reviews of Steigenberger Icon Grandhotel & Spa Petersberg

Steigenberger Icon Grandhotel & Spa Petersberg
Petersberg, Königswinter, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 154 out of 261 reviews" "
Rating 8 - Good. 78 out of 261 reviews" "
Rating 6 - Okay. 18 out of 261 reviews" "
Rating 4 - Poor. 7 out of 261 reviews" "
Rating 2 - Terrible. 4 out of 261 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning property seated atop a mountain overlooking the Rhine Valley. We'd seen this hotel several times on our visits upon the mountain and decided to spend a night on our most recent trip to Germany.
Stayed 1 night in Mar 2024

8/10 Good

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Menu choices were difficult.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jesus G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 4 nights in Aug 2023
Response from Raoul Hölzle, General Manager on 13 Sept 2023
Dear guest,thank you very much for your visit and feedback.Looking forward to welcome you back.Best regardsRaoul HölzleGeneral Manager

8/10 Good

Galina Goldenberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Raoul Hölzle, General Manager on 13 Sept 2023
Sehr geehrter Gast,herzlichen Dank für Ihren Besuch und die positive Bewertung!Bis zu Ihrem nächsten Aufenthalt verbleiben wirmit herzlichen Grüßen aus dem SiebengebirgeRaoul HölzleGeneral Manager

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ellegent and well managed hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

Galis

Liked: Cleanliness
Disliked: Staff & service, room comfort
Most remarkable hotel !
Most remarkable hotel I ever stayed in ! Cause is highly unlikely to sleep in the midle of the winter in a Deluxe grand room (350€) in a 5 star hotel (who granted them ?) without heating (not bad heating but total lack of heating). And even more remarkable with the hotel manager’s complete knowledge of the situation!!! Would I recommend it ? With certainty and with all my heart…but only on the first of April.
Stayed 1 night in Jan 2023
Response from Raoul Hölzle, General Manager on 6 Feb 2023
Dear Guest,Thank you for taking the time to review our hotel. We are delighted to hear that you found our hotel to be remarkable and appreciate your feedback. We strive to provide a luxurious and comfortable experience for all of our guests and apologize for any discomfort you experienced as a result of the heating issue. We take all guest feedback seriously and are committed to providing an excellent experience for future stays.Best RegardsRaoul HölzleGeneral Manager

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ausgezeichnet
This hotel is amazing. One of the most memorable we have stayed at in Europe. Awesome views of the German countryside and the Rhine. Excellent dining as well
Stayed 1 night in Dec 2022

10/10 Excellent

larry

Business traveller
Liked: Room comfort
Fantastic view overlooking the Rhine Excellent restaurant Classic old hotel
Stayed 1 night in Aug 2022

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great style and atmosphere.
Stayed 1 night in Oct 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful hotel with excellent food and service and a to-die-for location
Stayed 2 nights in Sep 2021

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great 5 Star Hotel (during COVID)
Nice hotel but during COVID pandemic they are not up to speed what you would normally expect from a 5 Star Hotel. Order room service (since restaurants are closed - which is COVID related and nothing they can do about) but the soup arrived cold and the club sandwich was ok but not especial and the Schnitzel was below average but I was hungry so did eat it. Again no problem but not what you expect from 5 Star Hotel. We where only 5 hotel guests in total and asked for a room with a view - that request was denied... ??? They also managed to mess up my bill so I paid the room service of another person (did not check at checkout since the amount was more or less what I consumed so I guess all was good...) Breakfast was very slow but good. I can understand why the hotel is cutting on staff ect... but then I would rather close it (like many other 5 Star Hotels did) and not run a poorly managed 5 Star hotel since I will never come back here since it was not worth the money and the management did not make any effort to make our stay better (room with a view) or great room service food... Again I am sure this is a great hotel normally but right now they are not making the best out of this situation...
Stayed 1 night in Jan 2021
Response from Raoul Hölzle, General Manager on 4 Feb 2021
Dear Guest, First of all we would like to thank you, that you have put your valuable time into writing your open feedback to us. Your feedback is very important to us and we will use it for future improvements. We sincerely regret that your personal experience has been disappointing. We would like to apologize again the inconvenience, at the same time we are also pleased that we have found a compensation together on site. It would be a pleasure to welcoming you back at the Petersberg, to ensure that your next stay will has been the memorable experience we would like to offer all of our guests. With best regards, Raoul Hölzle General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Raoul Hölzle, General Manager on 2 Nov 2020
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch und die durchweg positive Bewertung. Das wir Sie nach wochenlanger Schließung auf Grund von Covid-19 bei uns auf dem Petersberg begrüßen durften freut uns sehr! Wir wünschen Ihnen weiterhin alles Gute und verbleiben mit herzlichen Grüßen Raoul Hölzle General Manager

8/10 Good

Sander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice quiet place, nice swimming pool. Perfect for a weekend.
Stayed 1 night in Aug 2020
Response from Raoul Hölzle, General Manager on 7 Sept 2020
Dear Guest, Thank you very much for your feedback. We are pleased to hear that your stay has been the memorable experience we would like to offer all of our guests. Your feedback is very important to us and we will use it for future improvements. It would be a pleasure to welcoming you back to our hotel during your next visit. With best regards, Raoul Hölzle Direktor/General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay overall, minor changes needed
Amazing hotel overall. Beautifully renovated. Great views. Service could be better. Main issue that NEEDS to be addressed: hotel guests should be able to access the hotel late at night with their room card and not by tracking down someone at the reception to let them in! (Especially since the reception bell outside the main entrance was not working!)
Stayed 3 nights in Feb 2020
Response from Michael Kain, General Manager on 11 Feb 2020
Dear Guest, thank you very much for your feedback! We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back in the future and assure you that we have gladly forwarded your suggestions to the appropriate authority. With kind regards Michael Kain General Manager

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
****S - good hotel with good service level
Hotel is great, staff friendly. Some smaller remarks like pool area is quite small and could be maintained better, no extra mile in customer service but all in all a good experience and we’ll be back for sure.
Stayed 3 nights in Dec 2019
Response from Michael Kain, General Manager on 7 Jan 2020
Dear Guest, thank you very much for your feedback. We are pleased to hear that you enjoyed your stay and looking forward to welcoming you back in the future. With kind regards Michael Kain General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Michael Kain, General Manager on 9 Jan 2020
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch und die tolle Bewertung. Wir haben uns sehr gefreut, dass wir Sie bei uns auf dem Petersberg begrüßen durften! Bis zu Ihrem nächsten Besuch verbleiben wir, mit herzlichen Grüßen Michael Kain General Manager

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back
Great setting and views from certain rooms. Very corporate feel and getting to a stage it does need some TLC
Stayed 2 nights in Nov 2019
Response from Michael Kain, General Manager on 6 Dec 2019
Dear Guest, thank you very much for your feedback! We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back in the future. With kind regards Michael Kain General Manager

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Michael Kain, General Manager on 5 Sept 2019
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch und die positive Bewertung. Wir hoffen, dass Sie die Zeit bei uns genossen haben. Mit herzlichen Grüßen vom Petersberg Michael Kain General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Our room wasn’t ready until 40 minutes after check-in, but the staff was incredibly friendly and helpful! I definitely recommend staying here! Be sure to check out the gorgeous view of the town and river. We will be back!
Stayed 1 night in Aug 2019
Response from Michael Kain, General Manager on 26 Aug 2019
Dear Guest, Thank you very much for your feedback. We are pleased to hear that your stay has been the memorable experience we would like to offer all of our guests. Your feedback is very important to us and we will use it for future improvements. It would be a pleasure to welcoming you back to our hotel during your next visit. With best regards, Michael Kain General Manager

8/10 Good

r

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place sits on a mountain which overlooks the city, it’s absolutely gorgeous.
Stayed 1 night in Aug 2019
Response from Michael Kain, General Manager on 19 Aug 2019
Dear Guest, thank you very much for your feedback. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back in the future. With kind regards Michael Kain General Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2019
Response from Michael Kain, General Manager on 3 Aug 2019
Sehr geehrter Gast, herzlichen Dank für Ihren Besuch und Ihre Bewertung. Wir haben uns sehr gefreut, Sie bei uns auf dem Petersberg begrüßt zu haben und hoffen, Sie demnächst erneut bei uns willkommen zu heißen. Mit herzlichen Grüßen aus dem Siebengebirge Michael Kain General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Amazing view!!
Stayed 1 night in Jun 2019
Response from Michael Kain, General Manager on 27 Jun 2019
Sehr geehrter Gast, herzlichen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben! Wir freuen uns sehr, dass wir Sie bei uns auf dem Petersberg begrüßen durften und Sie die einzigartige Aussicht über das Rheintal und die Region genießen konnten. Wir hoffen, Sie demnächst erneut bei uns begrüßen zu dürfen und verbleiben mit herzlichen Grüßen vom Petersberg Michael Kain General Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a Grand Hotel.
This hotel certainly lives up to the title grand hotel. Its beautiful and the rooms re nice but the view to wake up to is amazing. The grounds are lovely for an early morning stroll. If your looking for a centre of town hotel this isn’t the one, but if your looking for somewhere special to stay this is for you. Oh and the views at dinner are special. As a side not, the wifi was reliable and strong. We wouldn’t stay anywhere else in this area.
Stayed 1 night in Apr 2019
Response from Nicola Pinkwart on 30 May 2019
Dear Dave, thank you for your positive feedback. It was a pleasure welcoming you as guest in our hotel. We are looking forward for your next stay. Kind regards and a nice weekend

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Second time staying here & will definitely be back again. Great hotel, great service.
Stayed 3 nights in May 2019
Response from Nicola Pinkwart on 17 May 2019
Dear Gary, thank you for your positive feedback! It's a pleasure having you as guest in our hotel. We are looking forward for your next stay. Kind regards Your team of Steigenberger Grandhotel Petersberg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Michael Kain, General Manager on 3 May 2019
Sehr geehrter Gast, wir freuen uns sehr, dass wir Sie bei uns auf dem Petersberg begrüßen durften und entnehmen Ihrer durchweg positiven Bewertung, dass Sie die Zeit bei uns genossen haben. Wir freuen uns auf Ihren nächsten Besuch! Mit herzlichen Grüßen Michael Kain General Manager

10/10 Excellent

SHANKAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good.
Stayed 2 nights in Dec 2017
Dear Shankar, Thank you very much for your positive Feedback. We are glad, that you enjoyed your stay with us. We wish you a wonderful Christmas and a great start into 2018

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views of the Rhein
Fantastic views of the Rhein valley. The pool was warm and the sauna good. The restaurant though slightly pricey was excellent

8/10 Good

rick, Manchester, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic beauty of a hotel that amazingly survived
Spent two days recovering from transatlantic flight. Comfy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay

10/10 Excellent

Sarah, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt like we were staying in a palace! It was truly magical.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like Royalty!
Superb hotel. Ooses oppulance and history. Food excellent.

10/10 Excellent

Andrea, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Lovely beautiful hotel, would stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Julianne, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, stunning views
The Steigenberger Grand Hotel Petersberg was everything we hoped for and more. It was the venue for a wedding we had travelled from Australia to attend and our stay at the hotel was for five days of relaxing and unwinding in the middle of a whirlwind tour of Europe. The standard double room I was in was beautifully appointed with a marble bathroom with bathtub and numerous other features. The other room our group had, while still very nice, by comparison looked as though it could be due for an update. The staff were sensational - very friendly and helpful. The bar was a great place to spend an evening and the bar food was very good. The restaurant and cafe bistro are also just as you would hope and expect. The breakfast buffet was one of our favourite aspects of our stay...champagne breakfast...need I say more? The hotel is located outside of Bonn so if you don't have a car getting away can be painful but we jumped in a cab to explore the city...Beethoven's house was a special and unique experience. All in all, we loved our stay at the Steigenberger!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Surprisingly good.
The hotel restaurant was surprisingly good. A great stay for my family and my five year old loved the place.
Response from Spiridon Sarantopoulos on 11 Feb 2016
Dear guest, Thank you very much for your detailed feedback and the evaluation of your stay with us. We are very pleased to hear that you enjoyed the time with us! We very much hope, that you consider our hotel again for a future stay! With best regards, Michael Kain Direktor/General Manager

10/10 Excellent

Peter, Surbiton, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel, but needs improvement
The restaurant food was superb! The best meal I have ever eaten. However the towels in the bathroom were very thin and there was no bath, which I expected from such a quality hotel. There were no tea or coffee facilities in the room, which was a shame. I had also requested a double bed, but were given 2 singles pushed together which I wasn't impressed with. Overall the hotel is top notch, but the lack of these basic comforts pulled it down in our estimation

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a wonderful relaxing get away. Unparralled view!

10/10 Excellent

Mr S J, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time and the staff were friendly and helpful. The area is very beautiful and as a family it was good accommodation for a 4 night stop.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Inexcusable
No internet in the room. The bar was closed for manteniance. The restuarant was half closed.

10/10 Excellent

Michelle, Fleet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and stately
Wonderful place - shame we were only there for 1 night!

10/10 Excellent

gregory p, Fredericton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel I have ever stayed at
This was the nicest hotel I've ever stayed at. The history of the place, combined with the outstanding staff and the amenities of a superbly appointed hotel make this a place we will definitely return to when in Germany.

10/10 Excellent

MOHAMMED, HIGH WYCOMBE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL FOR RELAXING BREAK. HELPFUL STAFF
AWAY FROM THE HUSTLE BUSTLE OF TOWN, CLOSE TO RHINE FOR SHORT AND LONG CRUISES. FEW GOOD CAFE AND RESTAURANTS. VERY GOOD HOTEL WITH EXCELLENT FACILITIES AND VERY FRIENDLY AND HELPFUL STAFF. BREATH TAKING SURROUNDING VIEWS AND WALKS.

10/10 Excellent

Hester, N.Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views to die for
A brief night's stay wasn't enough to fully enjoy the location but the views from the terrace restaurant were absolutely stunning. We skipped breakfast as after having dined quite late we didn't think we would do justice to it at 26 Euros per head !! Just a little bit pricey perhaps.

10/10 Excellent

Juan, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
German Chateau
This German Chateau was amazing and we hope to stay there again.
Response from Spiridon Sarantopoulos on 30 Dec 2014
Dear Juan, Thank you very much for your feedback. We value your opinion and appreciate you having taken the time to share your impressions. We are pleased to hear that you enjoyed the time with us and look forward to hopefully having the pleasure to welcoming you back in the future. With best regards, Spiridon Sarantopoulos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Spiridon Sarantopoulos on 8 Nov 2014
Dear Guest, Thank you for taking the time to review the Steigenberger Grandhotel Petersberg . We are looking forward to welcoming you again. With kind regards, Spiridon Sarantopoulos General Manager

8/10 Good

Jogil, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel- Some Service Issues
Lovely hotel in a very unique setting high above the Rhine with spectacular views. Room was very good size, very clean, modern but classy. Overall the hotel is expensive but you expect that given the location and quality. We enjoyed our stay but would mention three issue points: 1) The hotel is quite isolated but on arrival we could not get booked for dinner. This was a major shock. However, eventually we were offered a table at a time which was suitable. Dinner was very good. 2) If the restaurant is full you cannot eat in the hotel Bistro as this closes at 6.30 pm. This seems silly and I would have thought the bistro could be used for simpler meals/young families.3) There had been a little morning rain although by the afternoon it was a lovely warm sunny day. We asked for tea on the Bistro terrace to enjoy the wonderful view but were told this was not possible as the terrace was closed by management order due to the wet. This was ridiculous as it was now very warm and dry and if a guest asks for tea on the terrace then that's what they should get. Management should address. However, in overall terms a very nice stay.
Response from Spiridon Sarantopoulos on 5 Jul 2014
Dear Jogil, thank you very much for your positive review that we will share with the team. We appreciate that you enjoyed the amazing view above the Rhine Valley and your stay at Steigenberger Grandhotel Petersberg. At the same time we would like to offer you our apologies for the inconvenience regarding the service in our Bistro. We are looking forward to welcoming you again. With kind regards, Spiridon Sarantopoulos General Manager

10/10 Excellent

geema, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely stay, nice staff, great setting. Palace nearby was good to visit.
Response from Spiridon Sarantopoulos on 1 Apr 2014
Dear Guest, thank you for your great feedback that we will share with the team. We are appreciating to hear about your lovely stay at Steigenberger Grandhotel Petersberg and that our friendly team was able to convince you. We are looking forward to your next visit at Steigenberger Grandhotel Petersberg. Kind regards, Spiridon Sarantopoulos General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
winter wedding
The hotel is located at a beautiful location on top of a private hill and has an English speaking staff. My only concern was the renovation they were doing left a smell of paint everywhere. The restaurant had a great menu though we did not try it out and breakfast was found in a neighboring town bakery thanks to the hotels 26 euro a person price.
Response from Spiridon Sarantopoulos on 5 Jul 2014
Dear guest, thank you for your feedback that we will share with the team. We appreciate that you enjoyed your stay at Steigenberger Grandhotel Petersberg. We wish you all the best and are looking forward to welcome you again at Steigenberger Grandhotel Petersberg! With kind regards, Spiridon Sarantopoulos General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Pleasant but a bit of a 'conference feel'
Response from Spiridon Sarantopoulos on 5 Jul 2014
Dear Guest, thank you for your feedback that we will share with the team. We are looking forward to welcoming you again soon at Steigenberger Grandhotel Petersberg. Kind regards, Spiridon Sarantopoulos General Manager