Ratings based on 1,024 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Kissimmee, FL

Great Facility

Posted 10-Jun-2017
Pros: Beach bar area
Cons: Yes, front desk staff. The lady that checked us in was on the rude side.
Location: Great sushi and sea food close by.
The Facility and hotel overall is very nice. The front desk staff was less than pleasant, but the restaurant, bar and cleaning staff was very nice all of the time.
3 out of 5
Recommended
for Everyone
by A verified traveller from OH

Good and bad

Posted 27-May-2017
Coffeemaker molded, dirty carpet,one bed sunk in middle, light switches bad, door hard to close, room very,very humid, sand in tap water, towels n pillows nice, nice pool chairs, deck and beach access. Dark unlit areas.Accessible parking very limited. Food just ok, margaritas good. Bar not always open at posted hours. Good cooling breeze between buildings at pool. Saw one gigelo approach woman at pool. Beach needed combed and hills sloped out rather than a drop off to ocean access. Toilet lid squeak wud wake others. Ocean view rooms very limited. Walmart and stores nearby. One side of pool very narrow for chairs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2017
Pros: Resting,listening to the band The bed was comfortable and the room was clean.
Cons: Wish I had more of an ocean view for my Mother's Day get away. I just wanted to get away and rest so it would have been nice to sit and look.
I should have requested handicap for the bathroom as I need bars in the tub because of weak legs from a stroke a few years ago. There was no one to help you when I came into the hotel with my bags but I should have asked at the front desk. It was my first experience going to a hotel alone so I learned. I enjoyed the breakfast and sitting listening to the band.
4 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Nice hotel right on the beach, good atmosphere.

Posted 12-May-2017
Pros: The staff and the pillows.
Cons: The fact that they charge for parking, which is hit or miss as to whether or not you'll get a space there or have to go across the street.
Location: Good location for a nice quiet vacation.
Stayed 6 nights. Everyone was so helpful and nice. The beach was kind of blah, but we were just glad to be there. The people running the bar/restaurant were friendly and accommodating. The pillows on the bed. Amazing! I HAVE to ask Housekeeping where they get them from!
2 out of 5
by A verified traveller

For such a hotel it should close to 4 or 5 star!!

Posted 09-May-2017
Pros: Location
Cons: build it from ground up again
Location: not too impressive or engaging
Horrible hotel old and not up to date. Compared to other crown plaza hotel this is the worst yet.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mass

The beach was beautiful

Posted 27-Apr-2017
We only stayed at the hotel for a night, but staff was extremely friendly and the location is perfect. You have the beach, a pool and good restaurants within walking distance; or a complimentary shuttle if you don't want to walk!
4 out of 5
Recommended
for Everyone
by A verified traveller

Pool towels were hard to get. Always in the dryers

Posted 20-Apr-2017
Pros: On the beach, and close to good shopping and dining
I will be going back. It was surprisingly a good time without anyone talking about theme parks
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Apr-2017
Amazing weekend beautiful view from our room and our room was always cleaned with fresh towels
3 out of 5
by A verified traveller from Chicago

Less than expected.

Posted 05-Apr-2017
Pros: Outdoor areas
Cons: Cleanliness. Small details. We had glass rings on a table we had not used. Splashes of dirt on things, stuffed furniture needs to be cleaned
The room was less than I expected and gave me the "not so clean" feeling. It was a shoreline view room, which was mostly a view of the conference room roof, the parking lot, and A1A. They did end up upgrading me to a nice suite, which had a great view of the outdoor deck and the ocean. The whole place just seems a bit worn and in need of some updates. The restaurant had good food and a great outdoor deck right on the beach. A couple of nights they had music out there which we really enjoyed. The staff was great. Pool was fine, hot tub was very small. For the price of a regular room here, I can get a suite elsewhere on the ocean, so this won't be my first choice when I return to the area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Apr-2017
They should provide complimentary breakfast to all paying customers.