Ratings based on 962 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Great location.

Posted 22-Feb-2017
Overall we had a great time staying at this hotel. The only real issue came at the very end of our stay when there was a mix up about a shuttle to airport. Although the bellman was extremely rude, the front desk did handle the situation very well.
2out of 5
by A verified traveller

Needs work

Posted 21-Feb-2017
No hot water for two days. Staff was a bunch of grumpy folks that could care less
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Nice it was on the beach but didn't have a beach view
4out of 5
Recommended
for Everyone
by A verified traveller

This is a nice 3 star hotel

Posted 10-Feb-2017
The rooms have a good view of the ocean. The pool does not get a lot of direct sun, and water was very cold. The staff was very nice.
1out of 5
by A verified traveller from Oneonta, NY

Just awful.

Posted 06-Feb-2017
Given room on the 5th floor of the South Tower. 1. Elevator stuck between 4th and 5th 2. Rug in room wet. 3. Shower handle didn't regulate the water temp. 4. Very loud machine noise in room...all night. 5. Vending machine and ice machine not working Finally 6.They attempted to charge for parking per night. I didn't have a car. The desk person said "we always add this to everyone's bill, we will take it off the bill if you bring it to our attention". Sounds like a revenue scam to me. I brought this to the hotels attention. I was told that I would get a call from the management. No call....nothing.
1out of 5
by A verified traveller from Garfield nj

THEY GAVE US ROOM IN 1 FL. THE SHOWER no good

Posted 06-Feb-2017
The stay wasn't good but we slept and the shower in bad shape silicone around faucet and they charge for breakfast and parking if you have a car
3out of 5
by A verified traveller from UNITED STATES

TRAVEL EXPERT

Posted 04-Feb-2017
Pros: Is location on the beach
Cons: No comments.
Location: A lots outside the hotel. Please visite Historic Downtown.
One problem after another, from the malfunctioning of the key cards to the tub that would not drain and an "upgrade" that meant the same exact room but instead of a view of an elevator we had a view of a parking lot, adding in the disrespect from front desk staff (Sally), the hits just kept coming. By the way, "Sally" chided us by saying we paid for a "cheap" room when we complained of the elevator view, no desk and funky smell. So I guess that's what $360 gets you.
2out of 5
by A verified traveller from Chicago IL

Hotel conditions are not good

Posted 04-Feb-2017
Pros: Location on beach
Cons: Remodel the rooms completely
Location: Beach, food, etc.
Although the location of this hotel is right on the beach and the lobby is modern looking, the rooms are out-of-date. No desk, the plumbing barely worked and the bed was uncomfortable.
4out of 5
Recommended
for Everyone
by A verified traveller from Israel

Home away from home

Posted 14-Jan-2017
Pros: Location and friendly staff
Cons: A bit pricey but I think all the beachfront hotels are expensive
Location: Shopping and relaxation
Despite a sudden cold winter storm, our views from our warm toasty room and the dining room captured the drama of the waves rolling in. The food is delicious. The location is excellent.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2017
Excellent get away location! Convenient to stores, but quiet!