Ratings based on 797 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Other
by A verified traveller

Traveling alone

Posted 28-Jan-2016
Pros: Customer Service
Cons: They shouldn't book a woman traveling alone in a building where there was HEAVY construction.
Location: I didn't do anything nearby.
There was HEAVY construction going on in the building my room was in. Every time I left my room there were work men in the hallway. Once I was in the elevator and a work man got in. I got out and went tot he front desk asking for another room. They put me in the main bldg. where there was no construction and I had a ocean view too. So I would go back just for the customer service they gave me.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Right on the beach

Posted 12-Jan-2016
Pros: clean
Cons: free parking
I enjoyed staying at this hotel. It was close to some amenities such as a grocery store and a couple of restaurants. The room was comfortable. The only issue that I had is the fees for parking. Upon check-in I was not informed of the daily parking fee and was surprised at check-out that I would be paying $9 per day. The hot tub was nice.
1 out of 5
by A verified traveller from Miami

The room had a very unpleasant noise

Posted 06-Jan-2016
Pros: Ocean front
Cons: Service, accounting
Location: Great location, ocean front but hotel is very old and low mantenence
For the second year, we decided to stay a few days at the Crown Plaza Hotel Melbourne. In general, the first visit was very comfortable, that's why we decided to return this year to the same hotel. Unfortunately, in this occasion it was not as nice as the first time. The room had a very unpleasant noise, something like engine or even something similar to construction work, the room had an older and unkempt, for example: the shower curtain was torn and worn sheets. One night we went to the restaurant to have a drink. For our surprise, we were charged twice for the consumption of a drink. On our time to leave the hotel, the checkout processes was also unpleasant. They sent us the receipt by email and charging our credit card for a bottle of water. After a few hours, they swipe the credit card for second time and charging two more bottles (Also, $90.00 when we did the check in, in case if we made use of the services of the hotel) After a few days, all the charges were returned to our card, but we had bad time trying to solve the problem. Definitely, this type of situation makes you look and search other places around and never come back and stay at this hotel.
2 out of 5
by A verified traveller from Washington, NJ

Not what we expected.

Posted 03-Jan-2016
Pros: On the beach
Cons: Everything
We paid a lot of money for a room that looked out on the parking lot, had no towels and the shower was broken. It took three phone calls to get towels and another to get the shower fixed. When room was cleaned, only two towels were left again and we had 4 adults. I thought I had booked a suite with a king size bed and queen pull out sofa and what we got was a tiny room with two double beds for 4 adult people. Will never make this same mistake again!
4 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Nice hotel with beach access

Posted 02-Jan-2016
Clean room, great beach access. Nice lobby. Helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from

Near by beach. Comfortable

Posted 31-Dec-2015
Near beach. Comfortable. Morning coffee is very good Service good and noce view in hotel room I love here everything But charge service is too expensive
5 out of 5
Recommended
for Everyone
by A verified traveller

Great beach front location, tropic vibe

Posted 28-Dec-2015
Pros: location right on the beach the bar and live music at the beach front
the beach front is simply amazing live music almost everynight the location is mamzing and the staff is outstanding and very responsive. clean confortable rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Dec-2015
We had trouble with no hot water but they were in the room immediately. Wonderful stay. Would recommend
4 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, MI

Good choice on the water

Posted 23-Dec-2015
Every room has an ocean view. Pool side is better. Great staff - very accommodating!
4 out of 5
Recommended
for Everyone
by A verified traveller from m

Nice hotel for the price

Posted 22-Dec-2015
Clean room, good tv channels, Internet was not that fast.