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Reviews of Radisson Blu Balmoral Hotel, Spa

4 out of 5
Radisson Blu Balmoral Hotel, Spa
40, Avenue Leopold II, Spa

Reviews

8.2

Very good

Rating 10 - Excellent. 155 out of 466 reviews" "
Rating 8 - Good. 222 out of 466 reviews" "
Rating 6 - Okay. 59 out of 466 reviews" "
Rating 4 - Poor. 26 out of 466 reviews" "
Rating 2 - Terrible. 4 out of 466 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Calum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as ever. Great rooms, Spotless and comfortable. An elegant hotel. They've had an ongoing problem with not having a chef but that's about to change they tell me. Remains my go to hotel for Spa
Stayed 2 nights in Oct 2023

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
Poor experience, and poor value.
This hotel unfairly tries to extract money from you at every opportunity. Firstly, they advertise they they have an indoor pool, but they don’t mention that it costs €17 per person per day to use it, though this does include the sauna and hamman. If you don’t have inclusive breakfast it costs a huge €21 per person per day. There is a room service “cool” breakfast available at €7 per person plus a €7 tray charge. This seems reasonable until you go to check out and they charge you the €21 on top. This is not mentioned on the in-room breakfast menu card, so breakfast for two people ended up costing an outrageous €63, which is very poor value. The rooms are tired, and there was a rip in the net curtain and stains on the pillow, plus a near rip in the duvet cover and a cracked sink in the bathroom. As others have mentioned, even though we booked a room with a king size bed the booking was made with 2 single beds. Fortunately the hotel had spare available king rooms. Half of the car park was taped off for no apparent reason, leaving it short of spaces once all guests had arrived. Service is patchy. Some staff were good, but others hopeless. All in all, not a good experience. We won’t be going back!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

BRIGITTE, LAKELAND

Travelled with partner
Restaurant was closed due to lack of having a chef! Breakfast was below average.. breakfast hot food was not hot.. coffee machine not working properly which caused a long line just for coffee.. the kettle in room was dirty, unable to use.. the bar was not attended, so not able to offer a drink to my friends.. and room was pretty dusty
Stayed 2 nights in Sep 2023

4/10 Poor

Martin J.

Disliked: Staff & service
Very disappointing experience - never again! Unfriendly, incompetent staff, lousy service and hidden information about extra fees for the wellness/pool and gym. No additional towels provided. Not children/family friendly: restricted pool times (in the late evening and early morning only) and full price for the breakfast for the little ones (21 EUR) - and very dangerous esp. for babies: the windows in our room were very low but had no railings and could only be opened completely-unbelievable!!!
Stayed 1 night in Aug 2023

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and easy to park
Stayed 4 nights in Jun 2023

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and easy to park
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Overall a very disappointing stay, especially given the Radisson Blu name. Upon check in, we were notified the hotel restaurant was closed, without prior warning of this. However, other guests were served food from the kitchens. Upon enquiring about this, only then were we informed food could be available upon request. Having not been told about this, it was very frustrating, especially considering the limited options for good quality, affordable restaurants in Spa. Additionally, the air conditioning in our room did not function and made the evenings very uncomfortable. Finally, the service from the bar staff was poor. A staff member was unable to make a hot chocolate as the milk steamer was broken. This is disappointing, especially since coffee machines were available in the bar which dispensed hot milk… The experience of the hotel didn’t meet my expectations unfortunately and I would not recommend this to fellow travellers
Stayed 2 nights in May 2023
Response from Rachel on 10 May 2023
Dear Euan, First of all, thank you for your feedback ! We are truly sorry that your stay was not up to your expectations..Regarding our restaurant, we are working at the moment on a new concept. That is why it was closed but all of our customers must be informed one week before the arrival and I apologize you were not.We are actually facing an air conditioning problem but our technician is working on it the best as he can. However, our reception is available 24/7 and at your disposal for any inquiries. Reception could have brought you a small AC in your room on demand. Finally, we will investigate about the bar staff you are talking about because it is one of our most motivation to serve our guests the best way as we can. I stay at your entire disposal for any further inquiries. Kindest regards,

10/10 Excellent

ann

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff; beautiful room, bathroom could have been better cleaned.
Stayed 1 night in Sep 2022

8/10 Good

Plamen

Stayed 3 nights in Aug 2022

10/10 Excellent

Calum

Stayed 1 night in May 2022
Response from Laurie on 14 Jul 2022
Dear Calum, Thank you for taking the time to leave a review. We are delighted that you had a pleasant stay with us and that you appreciated the setting of our hotel as well as its decoration. It will be a pleasure to see you again soon, Team Radisson Blu Balmoral, SPA

8/10 Good

Michael

Liked: Room comfort
Stayed 1 night in May 2022

6/10 Okay

jean

Business traveller
Disliked: Staff & service
Nice hotel but the facility needs some refreshing
Stayed 3 nights in May 2022

10/10 Excellent

Kevin

Stayed 1 night in Apr 2022

10/10 Excellent

Maud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful relaxing stay
Great breakfast, amazing wellness center with sauna, hammam and swimming pool. Comfortable room, all facilities very clean.
Stayed 2 nights in Apr 2022

8/10 Good

George

Stayed 1 night in Mar 2022
Response from Laurent Vercauteren on 5 Apr 2022
Dear Customer, Thank you for your review score. Kindest regards,

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Simon

Business traveller
Liked: Property conditions & facilities
Disappointing, no Restaurant, bar shut early.
Stayed 3 nights in Sep 2021

4/10 Poor

Juan Carlos

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No A/C in the suites. Very careful, because it was very hot, and the staff could not do anything about it
Stayed 1 night in Sep 2021

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Pinar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointing welcome and receptionist!
I booked this hotel for celebrating my partner's birthday with a dinner and added this note to my reservation. When we arrived, the receptionist was not at his place(this was the case all the time on that day, he was not presenting at the reception but backoffice), we waited there for some time. When he arrived, we were not so welcomed, he seemed as if he was forced to do his job. We were not accepted to the garden restaurant stating that it is full, although I said that I made this reservation for this purpose only and for a birthday occasion, he did not want to find a solution. He repeated saying that is not possible although we have seen many places were empty in the garden even considering the must-have spaces between the tables. So our birthday evening plan had to end up with trying to find a place to eat outside where we were not familiar with the area. This was the most disappointing reception service I have ever seen throughout my hotel stays, I would not expect such from Radisson Hotels. The following day, we were told we could only have breakfast inside the room (although the garden restaurant was open). The breakfast that arrived in the room was very much disappointing also. Not only the variety but also the completeness. The breakfast tray arrived without drinking water and the teapot was empty. We called to ask for water, after 20 min we called again, after 35 min we called again. We were done with the breakfast but the expected water was still not received!!!
Stayed 1 night in May 2021

4/10 Poor

ratboyslim32, London

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Promises much but falls short. It is disappointing to see how hotels are only making a half-hearted attempt at serving their customers during these tough times. Unfortunately, Radisson Blu Balmoral Hotel falls into this category. There is no doubting that this hotel is nicely located on the hills overlooking Spa. The grounds are well kept and the exterior of this period property is nice. Sadly, once you are inside, one is presented with a hotel that has seen better days. Staff lack motivation, COVID mitigation measures are half-hearted (e.g. very diluted hand sanitiser) and the place is jut not welcoming. Negatives: Slow check-in: not very informative / if you’re tired from your travels, you will probably lose your patients are this Point!. Children do not seem to be a priority. Pool times are from 6 - 9 am or 6 - 11 pm. We stayed in the Suite with Balcony. Very tired room, not very clean and with only a coffee machine, iron and hair dryer. Room is very hot with the AC only coming on intermittently and sounding like a Formula 1 car! The room is claimed to be sound insulated. However, you can clearly hear the cars on the roundabout that is directly outside the hotel. No mini bar, even though they take a charge on your credit card for incidentals. No room service before 7 pm. And to find a menu, you have etc scan a QR code on a menu card…that is not in the room! We had to get one from the bar downstairs. The bar service is disorganised and offer limited soft d
Stayed 1 night in Sep 2020
Response from Customer Care on 26 Sept 2020
Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience was anything less than satisfying at that time. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another opportunity to make a more favorable impression in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2020

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good Hotel with bad restaurant service
This hotel is pretty good overall. It looks like it could use some remodeling as it is pretty old. The checking was easy and smooth. The staff was very helpful. The restaurant staff was friendly but they spoke limited English. It took almost 2 hours to get the food for dinner.
Stayed 1 night in Feb 2020

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not a massive fan of single beds in a "double" room, but it was clean, the breakfast was good, and the hotel was perfect location.
Stayed 1 night in Dec 2019

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive old style modern hotel in Spa
Attractive looking hotel with modern comforts. Check in service very efficient. Room door did not lock at first when we shut the door behind us but this was quickly put right when we notified reception. TV and wifi excellent, beds very comfy especially the pillows. Did not appreciate the toilet being in view of the bed, not very romantic. Even though the door glass was misted, one's form could still be seen. Self-service breakfast very ample. Pool was a silent area, a little too still for me (part of the wellness centre). We did not get to dine in the restaurant in the evening, having eaten before arrival.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Okay Stay
Overall, good stay. Hotel rooms are older condition, so hotel items aren't the nicest
Stayed 5 nights in Sep 2019

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice breakfast.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Nice bedroom with all required amenities.Varied breakfast and nice evening meal even if service a bit slow
Stayed 1 night in Jul 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property. Offered an upgrade for additional fee to suite. We upgraded but the configuration of the room was a bit different. Additionally, the air conditioning was in the room with the couch and table/chairs, not in the bedroom. It did not cool off the bedroom. When we informed the front desk, we were told that was, basically, how it much it worked. Breakfast was nice. Enjoyed the pool and its' tranquility.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

sally

Disliked: Property conditions & facilities, room comfort
This may help you to book a stay in Spa!
Pros-large car park, big enough bedroom, bar food available, bar man on 20/03 was excellent, it is really close to the thermal spa Cons-the hotel is tired and needs some TLC-inside and out, it is NOT a 4*, the pillows are terrible-more like decorative cushions, the food is VERY VERY overpriced, the restaurant food is trying to be Michélin star but no one was in there-it is expensive-no discount for guests, the spa area is also tired and overpriced treatments, they offer no discount for use of the Thermal Spa?!?! We stayed at both Raddisons in Spa, the one in town is more expensive but newer and has a direct lift to the thermal spa. However car parking is €18 a day there-ridiculous when you have already paid for the night in a small rural town?!?! The service and availability of services is inconsistent in the same hotel chain within a mile of each other. Raddison need to work out what they are and who they are and do it all to a high standard.....
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. The restaurant had excellent food but the service was very slow.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect room for a family of 4. If you have kids who want to swim think twice as the pool is reserved for relaxation (no kids) for most of the day.
Stayed 1 night in Jan 2019

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Mike

Liked: Property conditions & facilities, room comfort
Disappointing given other Raddison Hotels....
Taking a trip into Belgium deciding to stay at this Raddison Hotel was an obvious choice given others I have stayed in. Unfortunately 2 or 3 small issues spoiled my stay. Monday evening on the bar menu wasnt able to order a steak or burger as a bar meal as they didn't have any? forced to have Pizza as the only option at the bar or spend as I did the night before 400€+ amongst us in the restaurant on very delicate not fulfilling food. The floor in my room was extremely dusty and I used a damp shower towel to sweep round to get it clean so I could walk round in my bare feet. Parking was also an issue and over the 4 day we tried to park every day was an issue. As a 6'1" man been given an eves room was a touch of a problem given when waking in the night just sitting slightly up in bed to turn resulted in hitting my head on the ceiling given the bed was set in the wrong place, I ended up swapping ends which is a faff given pillows keep falling off the end of the bed.. I think on my next trip I will try the town centre hotel rather than what I thought would be a much better experience, I was wrong.
Stayed 3 nights in Sep 2018

10/10 Excellent

Brad, Msp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area. Rooms are actually condos that rent. Separate bedrooms. Comfy bedding and mattresses. Close to thermes spa. Great spot.
Stayed 4 nights in Sep 2018

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel - with good rooms. The reception was welcoming, quick and helpful. Slow service in the restaurant - very good meal on the whole. Breakfast was included but they need to have more than one coffee machine available and the hot food was not as hot as it could be
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa facilities were good. Great breakfast. Good locatiomn.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Raddison review
Clean hotel a bit isolated about 1 miles outside spa centre - gym not the best
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Would stay again
Nice stay, relaxing Lovely place Some parts are a bit tired.
Stayed 1 night in May 2018

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in scenic setting
Great hotel in a beautiful location. Really good service and comfortable room. The room was very hot though
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Was ok very nice place recomend for another people
Stayed 2 nights in Apr 2018