Property amenity

Reviews of Occidental Aranjuez

4 out of 5
Occidental Aranjuez
Plaza de la Unesco, 2, Aranjuez, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 256 reviews" "
Rating 8 - Good. 89 out of 256 reviews" "
Rating 6 - Okay. 19 out of 256 reviews" "
Rating 4 - Poor. 3 out of 256 reviews" "
Rating 2 - Terrible. 2 out of 256 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin, Tottenham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE arrived late at night and were very tired so, we did not tour around the hotel. The hotel itself was excellent. The restaurant was great as, was the staff. Very clean. Would definitely stay again. We had a suite - it was perfect for 3 adults.
Stayed 1 night in Feb 2024
Response from Félix López Pérez General Manager on 22 Mar 2024
Dear Robin, Thank you very much for your kind feedback.We're thrilled to hear that our suite provided the perfect accommodation for your party of three and that you found our hotel to be exceptionally clean. It's gratifying to know that our restaurant and staff met your expectations and contributed to a positive stay. Your commendation of our service and amenities is much appreciated and serves as a testament to our commitment to guest satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Félix López PérezGeneral Manager

10/10 Excellent

VASILIKI

Liked: Staff & service, amenities, property conditions & facilities
Υπέροχο προσωπικό πολύ καθαρά και άνετα δωμάτια!!! Το μόνο θέμα είναι η απόσταση από την Μαδρίτη που είναι περίπου 40 λεπτά οδηγησηςΠολυ πλούσιο πρωινο
Stayed 5 nights in Dec 2023
Response from Félix López Pérez General Manager on 7 Jan 2024
Αγαπητέ Επισκέπτη, Εκτιμούμε τον χρόνο που διαθέσατε για να σχολιάσετε τη διαμονή σας μαζί μας.Η ικανοποίησή σας από τα υψηλά πρότυπα φιλοξενίας που εφαρμόζουμε αλλά και από τη συνολική διαμονή σας στο ξενοδοχείο μας, μάς κάνει να νιώθουμε υπερήφανοι και να προσπαθούμε πάντα για το καλύτερο.Μας ευχαριστεί που η ποιότητα του πρωινού μας σάς άφησε ικανοποιημένο.Το προσωπικό μας είναι πάντα διαθέσιμο να προσφέρει τις υπηρεσίες του για την παροχή μιας ευχάριστης εμπειρίας και η αναφορά σας στη ομάδα μας, μάς ενθαρρύνει να συνεχίσουμε την προσπάθεια αυτή.Θα χαρούμε να σας υποδεχτούμε ξανά.Félix López PérezGeneral Manager

6/10 Okay

Lourdes, Winston-Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways were very dark. I requested a room with a king bed and a twin bed and was provided tow twin beds put together as a King bed and a pullout sofa as a twin bed. Also, the only option for a hot fall day was to open a window which opened to rooftop.
Stayed 1 night in Nov 2023
Response from Félix López Pérez General Manager on 21 Nov 2023
Dear Lourdes,We appreciate that you took the time to share your experience with us.We are glad to hear that you found our service and room amenities to be satisfactory. Our team always strives to provide the best possible experience for our guests.We apologize for any inconvenience you experienced with the room setup and the lack of air conditioning during your stay. Our rooms are designed with modern and elegant decor, and we offer different room types to cater to various guest preferences. We understand that the room configuration may not have been ideal for your needs, and we appreciate your feedback. In the future, please feel free to reach out to our front desk team, who would be more than happy to assist you with any concerns or requests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Félix López PérezGeneral Manager

10/10 Excellent

MARCELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Response from Félix López Pérez on 6 Jan 2023
Dear Marcela,Thank your for your feedback.Regards,Félix López PérezGeneral Manager#ViajarMeHaceFeliz

10/10 Excellent

SIMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Oct 2022
Response from Pablo Canca General Manager on 17 Oct 2022
Dear Simon, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and an incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best regards,Pablo CancaGeneral Manager

10/10 Excellent

Teresa

Stayed 1 night in Sep 2022
Response from Occidental Aranjuez on 26 Oct 2022
Estimada Teresa,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Aranjuez para su visita a Aranjuez. Es la mejor recompensa para todos nosotros.Su satisfacción es la nuestra y no tenga dudas de que le agradecemos que se haya tomado unos minutos de su valioso tiempo para valorar y compartir su experiencia. Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Pablo CancaDirector

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, the food was excellent, large underground car park at 12 euro.
Stayed 1 night in Sep 2022
Response from Occidental Aranjuez on 21 Sept 2022
Dear Brian,On behalf of the entire team, I would like to thank you for your review and for taking the time to share it.We are honoured to hear that you had a pleasant and enjoyable stay here with us.We also look forward to welcoming you back soon.Kind regards,Pablo CancaGM

10/10 Excellent

Daniël

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a good bed and nice staff.
Stayed 1 night in Sep 2022
Response from Occidental Aranjuez on 14 Sept 2022
Dear Daniël,Thank you very much for your feedback and the time dedicated to share it. We are very pleased to hear that you had a nice stay and that we have exceeded your expectations.We look forward to welcoming you again,Kindest regards,Pablo CancaGeneral Manager

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
A nice hotel on the outskirts of the town. Spacious and clean,large room for rhe three of us. Cheap wine at the bar!two glasses for the peice of one if it was in the UK! Pool was busy but still space to move around and play...will return.
Stayed 1 night in Aug 2022
Response from Occidental Aranjuez on 11 Aug 2022
Dear Stephen, Thank you for taking the time to review your experience and we are pleased that you enjoyed your stay with us. We look forward to welcoming you again soon. Best regards, Pablo Canca Director

10/10 Excellent

David A

Stayed 1 night in May 2022
Response from Dirección on 31 May 2022
Apreciado David, Muchas gracias por su valoración y comentario. Nos alegra mucho saber que ha disfrutado de su estancia con nosotros. Seguimos a su disposición y deseando volver a darles la bienvenida, Reciba un cordial saludo, Pablo Canca Director

8/10 Good

Kamila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee in the room
Stayed 1 night in Apr 2022
Response from Dirección on 11 Apr 2022
Dear Kamila, Coffee and kettle facilities are available in all our Suites and Junior Suites. We look forward to welcoming you back, soon. Kind regards, Pablo Canca General Manager

8/10 Good

Mehdi

Stayed 1 night in Apr 2022
Response from Dirección on 11 Apr 2022
Estimada Mehdi, Le damos las gracias por su valoración. Quedamos atentos a volver a recibirle, Le saludo cordialmente, Pablo Canca Director

10/10 Excellent

Mahmoud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022
Response from Dirección on 28 Feb 2022
Estimado Mahmoud, Nos alegramos mucho de saber que ha estado a gusto. Gracias por su confianza y por su valoración. Reciba un cordial saludo, Pablo Canca Director

10/10 Excellent

JUAN B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Occidental Aranjuez on 21 Feb 2022
Estimado Juan, Nos alegramos mucho de saber que ha estado a gusto. Gracias por su confianza y por su valoración. Reciba un cordial saludo, Pablo Canca Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic breakfast
My wife and I stayed here whilst attending a wedding of family friends. The hotel very clean and the balcony was lovely to sit at in the morning. The bed was massive(!!) and very comfortable. Breakfast was provided each morning and it tasted great. Would definitely recommend the hotel to anyone visiting Aranjuez.
Stayed 3 nights in Oct 2021
Response from Occidental Aranjuez on 19 Oct 2021
Dear guests, We are so glad to read and to know that you got a wonderful stay here at Occidental Aranjuez, along with us. We look forward to welcoming you back, very soon. With all our kindest regards, Pablo Canca GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was very big with a nice balcony and a view to the town's houses and fields. The room was equipped with everything you need and the breakfast was really great!
Stayed 1 night in Sep 2021
Response from Occidental Aranjuez on 27 Sept 2021
Dear Guest, First of all, I would like to thank you for taking the time to share with us the evaluation of your stay. It is crucial for us to know how our guests live their experiences and to highlight where we still have room for improvement, especially in these particular times we are still going through. Your comments are certainly a great source of motivation for all of us as well as a guide to move forward in our policy of continuous improvement and constant search for the satisfaction of our guests. We look forward to welcoming you back very soon, with more and improved services to offer you. Kind regards, Pablo Canca General Manager

2/10 Terrible

Jing

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Aranjuez
Very nice Hotel and very nice Breakfast. Restaurant has not a big variety of food.
Stayed 3 nights in Mar 2020
Response from Occidental Aranjuez GM on 23 Mar 2020
Dear guest, We want to thank you for sharing this wonderful opinion about your recent stay at Occidental Aranjuez. We hope to welcome you here again very soon. Sincerely, Pablo Canca General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Occidental Aranjuez GM on 3 Mar 2020
Dear Guest, We thank you very much for the score you grant us. You can rest assured that your feedback is very motivating for the hotel team and we are glad to know that your experience has been so positive. Sincerely, Pablo Canca General Manager

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Overall a very good bang for your buck! Plenty of free street parking in front of the hotel. The staff are all very friendly and helpful. The rooms are clean and very spacious. The food at the restaurant is tasty and not overly expensive as one would expect at four star hotels. The complimentary WiFi works well. Only drawback is the hotel is located outside the city center.
Stayed 1 night in Feb 2020
Response from Occidental Aranjuez GM on 27 Feb 2020
Dear Roberto, We are glad you enjoyed your stay with us and hope you took the best out of it. We look forward to welcoming you back soon, Kindest regards, Pablo Canca General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad.
Clean, comfortable room. Expensive.
Stayed 2 nights in Oct 2019
Response from Occidental Aranjuez Director on 21 Oct 2019
Dear guest, We are glad you found the hotel clean and comfortable. We believe those are essential to grant a great experience. We also take your comments into account and just to say that we are constantly showing different offers, trying to reach every need our customer may have. We are sorry for any inconvenient. Kind regards, Pablo Canca GM

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Occidental Aranjuez Director on 21 Oct 2019
Dear Guest, We are glad you had a good stay here with us. We look forward to welcoming you back, soon. Kind regards, Pablo Canca GM -- Apreciado huésped, Nos alegramos de que haya tenido una buena estancia y una experiencia agradable. Esperamos volver a recibirle, muy pronto. Atentamente, Pablo Canca Director

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and modern. The spa facilities were excellent
Stayed 1 night in Apr 2019
Response from Aranjuez GM on 9 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pablo Canca General Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Last minute business booking st the hotel. Hotel ok but nothing nearby
Stayed 1 night in Oct 2018

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room were fine and staff very helpful. I booked because of the spa however When I arrived I found it is closed every Monday pm for maintenance The saving grace was the spectacular hills surrounding Orduña which I climbed instead.
Stayed 1 night in Sep 2018

10/10 Excellent

Christine, Barcelona, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was the location for a huge family reunion that went off smashingly!
Stayed 2 nights in Jun 2018
Response from Aranjuez Dir on 12 Jul 2018
Dear Christine, First of all, I would like to thank you for having dedicated part of your time to share your experience after your recent stay with us at Occidental Aranjuez. I am pleased to know that you have been able to enjoy your stay. I will definitely share your comments with the team, with the certainty that your words will be an important motivation and a valuable stimulus to continue growing and improving. We look forward to welcoming you back, Receive a warm greeting, Pablo Canca General Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Excellent hotel, actually amazing food as well and great value for money. Great location for Parque Warner
Response from Jaime Pérez on 19 Apr 2018
Dear Darren, We really appreciate the time invested on sharing your review regarding your recent stay with us. We are delighted to know that you fully enjoyed the experience and, on behalf of the entire hotel team, we would like to welcome you again. Best Regards. The Management

10/10 Excellent

Marina, Chicago IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, modern accommodations.
We stayed there for a dance congress hosted next door at a casino. It was a convenient location. Very nice hotel, modern, clean with friendly staff. We loved it.
Stayed 2 nights in Feb 2018
Response from Aranjuez.dir on 16 Mar 2018
Dear Marina, We are glad to read you find our hotel excellent and you enjoyed your stay with us. Looking forward to welcoming you back, soon. Kindest regards, Pablo Canca General Manager

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Muchas gracias por tomarse un tiempo en escribir.

10/10 Excellent

Ian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the Casino and Golf Course
A nice hotel with nice food and staff who were polite and helpful. The facilities were good though the restaurant was never opened during our 8 night stay. The pool was maintained to a high standard but was a little chilly for our tastes. The Spa was nice with a good range of pools sauna and treatments.
Stayed 8 nights in Aug 2017

8/10 Good

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Saturday BBQ
Nice hotel but a bit of a strange location, although out of town (which we were aware of) it seemed in an area which was quite run down and the nearby shopping centre had closed down. We played at the Golf course next door but it wasn't in great condition, supermarket close by was useful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Typical Barcelo comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but with 2-star hotel service
The rooms are big and comfortable. But from a 4-star hotel I would expect a more high-end service. We had much luggage and no one helped us carry it. When I asked for a trolley, they pointed to a trolley far away and said "use that". After having to carry everything myself struggling with the tiny lift, I got thirsty to the room to realised they do not offer any complimentary water and the bottles in the mini-bar are twice the price compared to any bar. It's a simple detail, but nowadays all hotels offer complimentary water.

8/10 Good

Christine, Port St. Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for the money but a bit far from Madrid!
Hotel was good deal for the cost. We requested 2 beds because we had 4 people and even called the day before and confirmed we would be accommodated. When we got there, we had one bed and a pull out couch. Only 2 towels and no wash cloths were provided. Other than that hotel was fine and room was comfy. No coffee pot in room and no complimentary coffee in lobby.

8/10 Good

Bernie, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Great night lots of good food and watched golf from the balcony. Only trivia was a dog that insisted on barking outside some where through out the evening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A little bit out from the town, but a nice hotel.

10/10 Excellent

John, devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday.
excellent but spoilt by private party revelling both inside and outside until 3a.m.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Muppets

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Derek, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aranjuez Visit
This hotel may suit the business traveller most. I cannot see families enjoying it despite some sports facilities.

10/10 Excellent

Muppets, Alton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality hotel
Fantastic high quality hotel with excellent rooms and a great Spa on site.

6/10 Okay

Hilary, El Puerto de Santa Maria

Liked: Cleanliness, room comfort
The staff were friendly & helpful. The hotel was too far out of town in an unfinished shopping area.

8/10 Good

Toni & Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover, good value
Another stopover on our trip down through Spain. Super modern hotel, huge room, excellent facilities, great pool. We chose to eat in Aranjuez in the evening so can't comment on the food apart from the breakfast which was superb and discounted for us. Aranjuez well worth the visit it is a shame that the surroundings of the hotel appear derelict unfinished.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JCB

Liked: Cleanliness, staff & service, property conditions & facilities
convenient over night stop over.
The hotel is conveniently placed reasonably close to the centre of Aranjuez and the fine Royal Palace and also to the main road we use en route to our apartment in the Costa Blanca. The rooms are clean and functional; although those at the front can be noisy if above the main entrance and we always choose to be at the back for that reason. There are good views of the adjoining Golf course and the mountains beyond. On our last visit, the restaurant was closed and meals served in the bar area from a limited menu. The buffet breakfast was acceptable. I cannot understand why there's a charge for Wifi, although it is freely available in the reception area. We have stayed at this hotel more than six times in two years. As I do not play golf, I would find activities limited if I were to stay for more than one night at a time.

8/10 Good

leppo, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited restaurant facilities
A very large, effecient and clean hotel set well out of town. It has a convenient and secure underground car park costing 10€ a day. Very limited hours and food choices in restaurant but bar snacks are available. There is a casino next door where there is a better choice of food and is more popular.

10/10 Excellent

Neil, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barcelo Aranjuez
Excellent hotel just off the main route south from Madrid. Very good facilities; excellent bedroom except the aircon was not working properly. The hotel restaurant does not open until 8.30pm but there is a very good cafe/bar across the road. On departure we drove through Aranjuez to access the motorway and it looked as if the town deserved more than just a fleeting overnight stay. This hotel is well worth a stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with clean and very modern rooms.
It's a very nice hotel with and definitely worth the four stars. The only one thing was, even though I had a non-smoking room I could smell that someone smoked there before.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, but a bit far out...
Nice light and airy hotel. The staff are excellent and the service is really good. They go out of their way to be friendly and helpful. However, there were two downsides to this hotel, the food and the location... It really is the middle of nowhere (and that nowhere is not very pretty!). You need to either drive or get a taxi to Aranjuez, which is not cheap (approx 6-10 euros each way). Unfortunately the food was not great either, except for the breakfast, which was very good. Saying that, the food was not expensive for a 4* hotel, and the drinks were relatively cheap too, so at least you aren't paying over the odds for being a captive audience! Overall, I would recommend this hotel, but only if you are driving!