Outdoor wedding area

Reviews of Hotel 1620 Plymouth Harbor

3 out of 5
Hotel 1620 Plymouth Harbor
180 Water St, Plymouth, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1006 reviews" "
Rating 8 - Good. 287 out of 1006 reviews" "
Rating 6 - Okay. 125 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very friendly. Property is dated. Appreciated the dispensers in the room for toiletries for going green however 3 out of 5 were empty which was inconvenient while try to prepare for an event.
Stayed 1 night in Mar 2024
Response from TJ on 24 Mar 2024
thank you for the review!

2/10 Terrible

Logan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bedbugs! Stay away!
Stayed 1 night in Mar 2024
Response from TJ on 22 Mar 2024
Hello sorry to hear about this we will investigate the room you stayed in to make sure this is not an issue moving forward.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TJ on 22 Mar 2024
Thank you for the review!

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from TJ on 20 Mar 2024
thank you for the review!

8/10 Good

Campbell

Travelled with family
Liked: Amenities
My family and I stay at the Hotel 1620 a few times a year and always have a good stay. The hotel has a great location, the staff is always very nice and helpful. The only issue that we had with this stay is the quality of the room. The paint on the walls were faded and chipping. The bathroom soap fixtures fell off in our hands as did the toilet paper roll holder. The rooms need to be rehabilited and revived. The hallways also smelled bad.
Stayed 1 night in Mar 2024
Response from TJ on 18 Mar 2024
thank you for the review we will address these issues sorry about this but we will make sure to take care of this in the room so another guest doesn't have the same faith thank you for the feedback!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from TJ on 17 Mar 2024
thank you for the review!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always stay here, what a great spot in a great location. The staff is always helpful and the pool and splash pad is great and super clean.
Stayed 1 night in Mar 2024
Response from TJ on 11 Mar 2024
thank you for the review!

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TJ on 8 Mar 2024
thank you for the review!

10/10 Excellent

Maria, Brockton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: It’s good for families, clean rooms, kids love the pool area, free and easy parking. Cons: no breakfast, snacks or even a vending machine… that make it hard for kids. We coming back for sure, we getting a day pass next time.
Stayed 1 night in Mar 2024
Response from TJ on 3 Mar 2024
THANK YOU FOR THE REVEIW!

6/10 Okay

Caitlin

Travelled with family and small children
Liked: Property conditions & facilities
It wasn’t our best experience. We stayed for a night during February vacation to use the pool and new splash pad. The kids loved the pool area but they never had towels to dry off which was strange to me. They then made multiple announcements that people who were checking out today had to leave by noon. Seems really cheap for them to be so strict about this. Many other places let you stay for the day. They also have no restaurant in the morning which is hard with kids. The soap was empty in the bathroom as well. Several small inconveniences that aren’t a big deal but add up.
Stayed 1 night in Feb 2024
Response from TJ on 25 Feb 2024
we will bring this up to management to see how we can improve our processes here sorry for the small troubles you encountered here

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TJ on 29 Feb 2024
thank you for the review!

4/10 Poor

Caroline

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
I was excited to stay at Hotel 1620 since I had been there recently for a large party and the service was impeccable. Upon arriving for our stay, we were greeted by Dan- the nicest man to work at a hotel desk, ever. Absolutely wonderful. I decided to extend the stay an extra day since we arrived late. The customer service was great. The room was clean and somewhat updated. The beds were the worst I have experienced at a hotel. We did not sleep. My largest issue is that seeing the new splash pad, I assumed this was a safe, family friendly hotel. The hotel was a loud, party zone. I took my kids to the pool and there were people beyond intoxicated in there. There was no system in place or rules being enforced. I have stayed at many hotels, and do not expect a staff member to keep constant watch but really, they should have had someone checking in every 15-20 minutes. There were many kids age 3-9 in the hot tub- so many adults couldn’t use it. Over all, my stay was underwhelming and disappointing, so much so that we checked out early. The pirate ship was nice. The service was great. However, rules were not enforced and the beds were terrible.
Stayed 1 night in Feb 2024
Response from TJ on 25 Feb 2024
we will bring this up to management to see how we can improve our processes here sorry for the troubles you encountered here.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick trip to Plymouth. Checkin was very busy but management did their absolute best to handle all guests. Would recommend and the kids loved the pool and splash pad.
Stayed 1 night in Feb 2024
Response from TJ on 25 Feb 2024
thank you for the review!

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend for families with small children.
Stayed 1 night in Jan 2024
Response from TJ on 19 Feb 2024
thank you for the review!

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great Hotel, very easy to talk to the staff for information and the pool and splash pad are great and clean, I will recommend 100 times over and my granddaughter loves it
Stayed 1 night in Feb 2024
Response from TJ on 19 Feb 2024
THANK YOU FOR THE REVEIW!

10/10 Excellent

Lynne

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location. The pool, hot tub and splash pad are amazing! Only drawback is that now the news is out so the pool area was very crowded!
Stayed 2 nights in Feb 2024
Response from TJ on 12 Feb 2024
thank you for the kind words sorry for the crowd in the pool area!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from tj on 11 Feb 2024
thank you for the nice words

8/10 Good

Kimberly

Stayed 1 night in Jan 2024
Response from TJ on 14 Jan 2024
thank you for your review!

6/10 Okay

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t book a pool view room unless you want to smell chlorine the whole time. Even with the fan on, it didn’t get rid of any of the smell. I’ve stayed in similar hotels before with a room off the pool and never experienced the strong chlorine smell the entire time even before opening the balcony.
Stayed 1 night in Jan 2024
Response from TJ on 9 Jan 2024
sorry to hear about the smell issues but i am glad you still enjoyed your stay here with us!

8/10 Good

Jamila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool. It was winter, so it's pretty quiet and the dining was all closed. It's in a great location near the water and all the shops and restaurants. Angie at the front desk was an actual angel. You can tell some people are just meant to be in people-facing jobs and truly enjoy it, and she's one of them.
Stayed 2 nights in Dec 2023
Response from TJ on 9 Jan 2024
thank you for the review!

10/10 Excellent

Macaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and clean pool with a slide, easy walking distance to many restaurants highly recommend
Stayed 1 night in Dec 2023
Response from tj on 5 Jan 2024
thank you for the kind words I will share with the staff happy to hear you enjoyed your stay!

10/10 Excellent

Myriam, brockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and so helpful. The hotel is spacious and clean. Great stay
Stayed 3 nights in Dec 2023
Response from tj on 5 Jan 2024
thank you for the kind words and review!

10/10 Excellent

Sherry

Stayed 1 night in Dec 2023
Response from TJ on 4 Jan 2024
thank you for the review

10/10 Excellent

Campbell

Travelled with family
Liked: Amenities
Great location. Friendly and helpful staff. Comfortable beds.
Stayed 1 night in Dec 2023
Response from tj on 25 Dec 2023
thank you for the review!

10/10 Excellent

Campbell

Stayed 2 nights in Dec 2023
Response from tj on 25 Dec 2023
thank you for the review!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and rooms were clean. The pool area was great for kids.
Stayed 3 nights in Oct 2023
Response from tj on 22 Dec 2023
thank you for the review!

8/10 Good

Christine

Stayed 1 night in Dec 2023
Response from TJ on 9 Jan 2024
thank you for the review!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grea location in plymouth
Decent hotel, great location on the Plymouth waterfront
Stayed 1 night in Dec 2023
Response from TJ on 16 Dec 2023
thank you for the review!

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TJ on 11 Dec 2023
thank you for the review!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TJ on 9 Dec 2023
thank you for the review!

8/10 Good

Edward

Liked: Cleanliness
Disliked: Property conditions & facilities
Only negative I have is they spent money on the bar area it’s really nice only open on weekends the should have it open all week
Stayed 1 night in Sep 2023
Response from tj on 5 Dec 2023
Thank you for your review!

8/10 Good

Marya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from tj on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel snd amazing staff
Stayed 2 nights in Oct 2023
Response from Hotel 1620 staff on 4 Dec 2023
Thank you fore your review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from tj on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and love the pool and hot tub. Staff is always friendly. Great place to stay right near the water!
Stayed 1 night in Nov 2023
Response from Hotel 1620 staff on 4 Dec 2023
Thank you fore your review

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my husband and myself first time staying at the 1620 we were very impressed from the minute we walked into the minute we walked out front desk. Staff was more than accommodating housekeeping, staff the same. They answered any questions we had, and asked where we were eating, and when we told them they told us All about it the area is just absolutely beautiful breathtaking and stunning parking was easy. The only thing is I am handicap and we have a handicap placard in the car but there’s no hand handicap parking. We plan on staying there a few more times before we move to Sarasota Florida I would recommend The 1620 highly to anybody who asks
Stayed 2 nights in Nov 2023
Response from Hotel 1620 staff on 4 Dec 2023
Thank you fore your review

10/10 Excellent

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit outdated but that never bothers me. Breakfast seemed just so-so and coffee was so-so. I had my dog with me and she had an accident in the elevator and everyone was very nice about it. That meant a lot to me. Also I requested a cot and one was brought up right away. Also really nice. My kids felt very at home there.
Stayed 1 night in Nov 2023
Response from Hotel 1620 staff on 4 Dec 2023
Thank you fore your review

10/10 Excellent

Samantha

Stayed 1 night in Nov 2023
Response from tj on 19 Dec 2023
thank you for the review!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place to crash after a day of sight-seeing in Plymouth. Very walkable to bars, restaurants and the main street of town. The staff up front were very nice.
Stayed 1 night in Nov 2023
Response from TJ on 28 Nov 2023
thank you for the great review hope to see you soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s my second annual Mother, daughters weekend and we enjoy staying here because of its location
Stayed 2 nights in Nov 2023
Response from TJ on 28 Nov 2023
thank you for the great review hope to see you soon!

8/10 Good

Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from TJ on 16 Dec 2023
thank you for the review!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying here and never disappointed. Very clean, perfect location to access downtown bars and restaurants. 5 stars!
Stayed 3 nights in Nov 2023
Response from TJ on 28 Nov 2023
thank you for the great review hope to see you soon!

10/10 Excellent

edward, springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made it
Stayed 2 nights in Nov 2023
Response from TJ on 27 Nov 2023
thank you for the review

8/10 Good

Marcia

Travelled with family
Liked: Staff & service
Ideal location for shopping and restaurants
Stayed 2 nights in Nov 2023
Response from TJ on 27 Nov 2023
thank you for the review

10/10 Excellent

Eduardo Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Option for a trip to Plymouth
Stayed 2 nights in Nov 2023
Response from TJ on 27 Nov 2023
thank you for the review

4/10 Poor

Joshua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms not at all as clean, fresh, or nice as depicted in the photos on the website. I’ll post photos.
Stayed 1 night in Nov 2023
Response from tj on 5 Dec 2023
I am sorry to hear about your issues you had here at the hotel but would love to hear from you to make sure this doesn't happen again. I hope all is well and happy holidays

10/10 Excellent

Logan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in this hotel before and remembered how welcoming and central to all things it was. Still didn’t disappoint.
Stayed 1 night in Nov 2023
Response from TJ on 22 Nov 2023
thank you for the review

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Very clean. Location was great. The staff was super nice and helpful. Good experience.
Stayed 1 night in Nov 2023
Response from TJ on 10 Nov 2023
thank you!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price great staff great stay overall
Stayed 2 nights in Nov 2023
Response from TJ on 9 Nov 2023
thank you

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TJ on 9 Nov 2023
thank you