The staff were friendly and professional even under pressure such as Easter Sunday morning when they were short staffed at breakfast.
The room was comfortable and clean and serviced well everyday that we were there. We also noticed that the staff seemed to get on with each other, indicating that it's a positive work environment.
The property itself, however, requires a complete overhaul of almost every physical aspect. Carpets were frayed and well used (one has clearly its original colour), paint was cracked, fittings and fixtures were old and worn and the property overall had a very strong feeling of neglect and underinvestment by its owners. This is very evident in the swimming pool area which is so small it's barely usable if there are more than three people and the sauna and steam rooms which seemed hastily assembled. Additionally, the breakfast buffet was simply ok, perhaps slightly below what you would get at a Premier Inn.
Overall, it has good staff but needs substantial investment and planning to be anything approaching a four star hotel.