Shambolic, not enough experienced staff
The room was fine, clean and tidy, although the beds were very hard. The service was very poor. On Sunday night we were told that the sports bar would close at 6pm for a provide function and were moved to the main hotel bar that was not staffed. When someone finally turned up the cost of basic spirits was extortionate. I thought those bad old days of hotels ripping guests off were over - not in this place! We decided to walk to a local pub instead which was a much better option. The food in the restaurant was very good, although it was woefully understaffed. One waitress/Manager was very good and trying her best to serve everyone, but her supporting staff were both inexperienced and unwilling (it seemed) to help her in any material way. No wonder I got a good deal on the booking as it's probably the only way to get people to stay, especially with all the screaming kids running about. I will not be staying here or any of the other Macdonald hotels again.