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Reviews of Coldeast Mansion

3.5 out of 5
Coldeast Mansion
Coldeast Drive, Sarisbury Green, Southampton, England

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 206 reviews" "
Rating 8 - Good. 73 out of 206 reviews" "
Rating 6 - Okay. 18 out of 206 reviews" "
Rating 4 - Poor. 11 out of 206 reviews" "
Rating 2 - Terrible. 7 out of 206 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Mansion Team on 10 Mar 2024
Good Evening, Thank you for leaving us some lovely feedback of your stay! We hope to welcome you back in the near future!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
Amazing and lovely place to stay. Bar staff seemed absent. And got bored waiting for someone to man the bar. Friendly reception and night time security staff. And overall feel good factor and enjoyable stay. Lovely bedroom. Dull bathroom with unpleasant smell.
Stayed 1 night in Jan 2024
Response from The Mansion Team on 10 Mar 2024
Good Evening, Thank you for taking the time to leave us some feedback and comments of your stay. We are so pleased to hear that you had an enjoyable stay and that the staff were helpful. We will pass over your comments regarding the bar to our restaurant team. We do hope to see you again soon!

10/10 Excellent

Lisa

We thoroughly enjoyed our stay. Our relatives live locally, so we will definitely come and stay again. Very friendly, helpful staff. My only slight ‘critisisiam’ if any, would be, the slightly scruffy table and chairs in the room. Thank you and happy Christmas
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Stayed 1 night in Dec 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
this property is beautiful. Our suite was lovely, beautifully finished. BUT we were given a basement studio suite. It was so noisy it was difficult to sleep. If it wasn't the ventilation equipment it was steps overhead or maybe the barman putting the empty kegs outside on the pavement. It was very noisy. Make sure you know what you are getting. If someone books a suite with cooking facilities and a table, you might want to have two chairs at the dinning table not just one chair.
Stayed 1 night in Oct 2023

10/10 Excellent

earle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great
Overal excellent except for deluvery drivers banging around either just after midnight or 0400 in the morning with reversing sirens going off for prolonged lengths of time
Stayed 3 nights in Oct 2023

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Brian

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

debra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful old mansion! Loved the charm and the staff were great!
Stayed 1 night in Sep 2023
Response from Anna on 9 Oct 2023
MorningThank you for your feedback it is much appreciated. We are pleased to hear you enjoyed your stay with us and we hope to see you in the not too distant future.Enjoy your week.

10/10 Excellent

Gevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, would never stay anywhere whenever travel to Southampton.
Stayed 1 night in Sep 2023
Response from Anna on 9 Oct 2023
MorningYour feedback is much appreciated, we are pleased to hear you enjoy your stay with us and we look forward to welcoming you again hopefully in the not too distant future.Have a great week

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
48 hour sporting trip
As said, we had tickets for England v New Zealand ODI Cricket and the location for the Ageas Bowl was great. The mansion looks as good as the photos and the stiff were very, very helpful. Although we didn't ask for it we were offered a different room for our second night due to the doors banging all night in the basement. Plus they included free breakfast in the morning. Our only complaint was the tv systems in the rooms. No terrestrial, no Sky only digital channels. On Saturday England football and rugby teams were both playing but in order to watch we went to a sports pub nearby which actually turned out to be a better alternative for us. Hotel staff were very good, hotel grounds were lovely, but the two apartments we stayed in looked and felt a bit tacky and in need of a bit of paint here and there.
Stayed 2 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with lovely grounds.
We had difficulty finding this hotel. It was dark when we arrived and the Sat Nav took us to the area, then stopped! We phoned the hotel and we’re given instructions on how to get there. Our room was large and well appointed. The bed was comfortable and the grounds were lovely. Parking was free. The only disadvantage was that it wasn’t well sound proofed. We were in a basement room and could hear people walking and talking above us. If staying again, I would ask for a room at the top of the building!
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!
Beautiful surroundings, beautiful hotel, very old building. really well done for the upkeep. The only downfall is that the bedroom had been patched painted so I can see the squares in the paint work that was the only downfall but overall experience great for definite stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faye and the beautiful Victorian Mansion
Book me and my partner wholeheartedly agree that this is the best hotel that we've ever stayed at. And our rating extends not only two the building itself but also the staff, the food, the atmosphere, the price pretty much every part of this hotel is an amazing experience you will not regret buying a couple of nights here my girlfriend and I bought two nights original and then ended up staying five. At first you'll be greeted by a very confusing way to get into the grounds of the hotel but as soon as you see the gargantuan Victorian building you'll forget about the confusing Road surrounding it and completely fall in love with both everything that is around the hotel and everything that is in the hotel itself. One member of staff to note is Faye. supervided not only some of the most perfect customer service skills I've ever experienced but also was able to make I feel welcoming in an environment which originally we didn't as we felt that we were not rich enough to be in this hotel. I found out much to my shock that Fay had only been working at the hotel a couple of weeks by the time that we have joined the ranks of their customers but that did not stop her from being one of the best parts of our experience here. 10 out of 10 top marks this hotel is pretty much as close to perfect as you will get :) Apologies about bad grammar and odd words, I had to dictate this
Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
We had an amazing stay. Room was comfortable and beautifully decorated. Staff were helpful. Plenty of choice for breakfast which was delicious. The house and grounds are stunning. Only downside, a few stains on the carpet in our room.
Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is so gorgeous. The food was amazing. The front desk was friendly, helpful and kind.
Stayed 1 night in Jun 2023

10/10 Excellent

Alison

Stayed 1 night in May 2023

4/10 Poor

Luke

Travelled with partner
Disliked: Staff & service
Weren’t shown to our room when we arrived, despite a very complicated route to the room. On our first night, we were woken up several times late in the evening by people around the property. I didn’t realise it was party environment when I booked. Staff could only say “sorry”.
Stayed 2 nights in Apr 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was friendly, Anna was lovely. Room was spacious and had everything we needed for a family stay with our toddler.
Stayed 1 night in Apr 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was lovely, breakfast was brilliant & the reception team were amazing & accommodated our needs exceptionally well, especially Kieron who gets a special mention as his customer service skills were outstanding
Stayed 1 night in Apr 2023

10/10 Excellent

Claire

Stayed 1 night in Apr 2023

8/10 Good

Mark D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was the best English food we’ve ever had. The architecture and grounds were stunning as well.
Stayed 4 nights in Apr 2023

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly, but a souless environment.
This was not the place we thought it would be from the pictures. It looked fine, but when we got there we found it was rather souless and arid with little decoration. for instance the lounge had no pictures so it did not look very welcoming. Having said that, the staff were excellent, very friendly and professional, you couldn't have wished for more. We had two breakfasts, which were quite expensive and fine, although no cereals, yoghurt, fruit etc were available unlike most places. We had one evening meal which was only average, the chips in fact were less than great. The room was big, indeed, but grey and souless, and the bathroom in need of some refurbishment. Overall, not to our taste although it did seem very popular with many clients.
Stayed 2 nights in Mar 2023

10/10 Excellent

Shayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Alan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hotel looks very impressive from the outside. The rooms require a revamp as they are very tired, bathroom door would not close due to the floor tiles. Shower has no pressure. Banging of doors, continious talking and rubbish being emptied just below my bedroom window until 12am. Will not stop here again.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing all round.
The building is very impressive from the outside but internally it was very cold in all areas, including the bedroom. The windows (4 in all) in my room were extremely draughty with a gap in the bedroom almost an inch wide. I had to try to stem the cold air blowing through it with a bath towel, which didn't really resolve the issue. The pillows were the thickness of paper and all the furniture was cheap and unstable. I had to try to level the table provided with a magazine to try to stop the rocking of it. Very dated bathroom and all around in need of modernisation as very basic compared to other hotels I've stayed at.
Stayed 1 night in Jan 2023
Response from Anna on 4 Feb 2023
MorningWe apologise that your stay was not as expected. The rooms are to be redecorated and upgraded this year however all feedback is much appreciated and will be passed onto relevant managers.Kindest RegardsReception Team

10/10 Excellent

Sarah-Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic night away
Such a beautiful place to stay amazing apartment and staff couldn't have been more helpful, food was delicious and great for gluten free thank you can be so tricky. Pods were cold but the service was excellent. Well worth a look for a stay or meals. Full of character and do welcoming we didn't want to leave.
Stayed 1 night in Dec 2022
Response from Anna on 7 Feb 2023
AfternoonWe are so pleased that you had an enjoyable stay with us and your review is amazing, we shall pass this onto all the staff involved. Hopefully we see you again in the near future.Kindest RegardsReception Team

10/10 Excellent

Lezlie

Travelled with family
Liked: Staff & service, property conditions & facilities
Property was unique but bathroom tub was scary for getting in and out. My husband broke towel rack because there were no grab bars anywhere.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jamie

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Place was lovely but cold had a heater in the lounge area the was spider around and there was also still a happy birthday banner and some popped balloons Kitchen very small no good for cooking in No table and chairs to sit down to eat Bedroom lovely size and bed was very comfortable has a heater in as did get cold
Stayed 1 night in Oct 2022

10/10 Excellent

Lorna

Stayed 1 night in Oct 2022

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to return to!
We stayed for two nights prior to a cruise and really enjoyed ourselves. The room was wonderful, the restaurant great, the staff wonderful and the neighbors were also wonderful. I’ll be back!
Stayed 2 nights in Sep 2022
Response from Anna on 6 Oct 2022
AfternoonWe are really pleased to hear you enjoyed your stay with us. Hope the cruise was amazing and we look forward to welcoming you again in the future.Kindest RegardsReception TeamThe Mansion

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfasts were absolutely delicious. Loves the grounds and main level of the mansion. Staff were super friendly and helpful.
Stayed 5 nights in Sep 2022
Response from Anna on 1 Oct 2022
Thankyou for your positive feedback it is much appreciated we are pleased to hear you enjoyed your stay with us, we do hope to see you again in the future.Kindest RegardsReception TeamThe Mansion

8/10 Good

Hayley

Stayed 1 night in Sep 2022

8/10 Good

Elizabeth

Liked: Cleanliness, room comfort
Staff very helpful and friendly, accommodation nice, bit of an issue with the toilet seat, but soon fixed.
Stayed 2 nights in Jul 2022
Response from Anna on 18 Aug 2022
Thanks for your feedback it is much appreciated, We hope to see you again in the future

6/10 Okay

Adrian

Hotel lovely, bar/food lovely, room very basic for money , not worth what we paid
Stayed 1 night in Jul 2022

10/10 Excellent

Jason

Stayed 1 night in Jul 2022

10/10 Excellent

nigel

Liked: Cleanliness, room comfort
Staff were so friendly
So pleased we had the opportunity to stay here. It was our first dog holiday. The grounds were spectacular. Perfect for a quick morning walk before having the most amazing breakfasts. The chefs really know what they were doing. The home made granola was just superb.
Stayed 6 nights in Jul 2022
Response from Anna on 18 Aug 2022
Afternoon Nigel We are pleased you had an enjoyable dog holiday and we lived up to your expections, we shall pass on your comments to the chefs also. Thankyou for your feedback it is much appreciated Kindest Regards Reception Team The Mansion

2/10 Terrible

Susan

Stayed 1 night in Jul 2022

10/10 Excellent

Rosie

Stayed 1 night in Jun 2022

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Kerry

Stayed 1 night in Jun 2022

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, room comfort
Lovely building, excellent room and helpful staff
Stayed 2 nights in Jun 2022
Response from Carly on 11 Jul 2022
Thank you for your amazing feedback, we really appreciate it, we hope to see you again soon.

6/10 Okay

Martin

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Yashmin

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Child friendly & spacious
Lovely hotel with spacious rooms , will come again . Breakfast need to have cereals available for children who don’t want a big breakfast. Grounds are great for kids to run around in & beach is quite close .
Stayed 1 night in Jun 2022
Response from Anna on 5 Jul 2022
Morning Thanks for your lovely feedback we are pleased you enjoyed your stay with us, and we will pass your feedback onto the chefs. Hope to see you again in the future. Kindest regards

8/10 Good

Rebecca

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022