Ratings based on 307 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller from england

Excellent cruise Hotel

Posted 12-Jul-2017
Pros: Gardens were beautiful. Hotel very friendly
Cons: Bar meals
Location: It was very relaxing just to walk around the gardens and the village. Excellent place for a weekend stay.
As there was a wedding on the day of our stay we felt there was not enough staff to cope with requests for Evening meals served in the bar. Enjoyed our stay and will most certainly use the hotel again when we next cruise.
2 out of 5
by A verified traveller

Poor , decor in need of updating

Posted 10-Jul-2017
Very sad state of deco , rips in wall paper. Tired and dated interior. Disagreement between bar staff in front of customers, poor service . Reception staff very helpful . food not great standard and no waiting at tables ,buffet style breakfast in another room, food ran out.
3 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

OK

Posted 06-Jul-2017
OK Hotel, needs updating. Car park at the front was closed for no apparent reason. Bit over priced for what it is.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jul-2017
Amazing price for the room. Spa facilities were clean and comfortable and dinner was tasty.
3 out of 5
by A verified traveller from South Yorks

Nice setting.

Posted 28-Jun-2017
Pros: The wedding we attended.
Location: Good pub just down the road, with an excellent menu.
Gardens and exterior in need of some extensive renovations, bar prices were extortionate, and the restaurant menu was very limited and overpriced.
2 out of 5
by A verified traveller

Very disappointing

Posted 29-May-2017
The hotel looked shabby but the room was satisfactory, if a bit hot. However a fan was provided. The restaurant expience was terrible. After waiting an hour for our starters, one arrived still frozen. Only 10 people dining so certainly not due to being busy. We left and went to a very good Indian restaurant nearby. Overall a disappointing stay.
2 out of 5
by A verified traveller

More 2 star than 4 star

Posted 12-May-2017 on Hotels
I was looking forward to staying at this hotel but was disappointed about it in general. The room was large and the bed comfortable. The issues that I had were: poor standard of food; noise coming from the bar area; general cleanliness. It came down to simple things not being done well enough for a 4-star hotel.
4 out of 5
by Eileen

Would definitely recommend

Posted 03-May-2017 on Hotels
Lovely stay, complimentary room upgrade. Amazing spa. Breakfast a little disjointed.
4 out of 5
Recommended
for Everyone
by A verified traveller from Stroud, Gloucestershire

Wow !

Posted 03-May-2017
Pros: The spa is a a wow no expense spared as there was a steam room , jacuzzi & sauna too - all inclusive . I had all this to myself plus a larger room .
Cons: .With a new carpet reupholstered chairs, & more stimulating art work it would not cost much to freshen up .I myself loved the faded glory!
Location: I was impressed by Southampton itself & loved the stimulating art gallery [ prints for the rooms?] and the friendly Greek restaurant nearby .
It is a beautiful stately home with spacious rooms that had seen finer days ?I loved the charm not like many of the sterile chains .However the charges are inline with this and reasonable I The young Staff on shift are helpful & accommodating but unfortunately did not follow up my left phone charger. Altogether a relaxing, comfortable and enjoyable stay !
2 out of 5
by A verified traveller from N

Very disappointed.not looked after,v.old fashion

Posted 24-Feb-2017
As above - not recommended.very disappointed Do not go there - bed sheet too small for the bed!