Booked this hotel for my wife's birthday for 2 nights (Friday and Saturday night). Initially there were no spa treatments available, however the hotel were able to make a space for my wife to have a 55 minute treatment. The hotel has lovely grounds, although we didn't venture out much due to the cold. The spa area was not busy, which was a plus for us, as we liked the quietness, it was almost like having the spa to ourselves. The staff were fantastic, and on arrival, we had been upgrade to a superior room, which was very spacious and complimented with a Happy Birthday placard. All the little bits that make a stay memorable. The room temperature was OK, but I can imagine it being either too hot or too cold with different temperatures outside as there didn't seem to be a way to change that. The meals were very nice and breakfast was plentiful. Parking was excellent, and I managed to park literally outside the front door throughout our stay.
The hotel is in a great position to enjoy the harbour as well as the town. It is fine for a short stay and the room (deluxe) was very spacious and with a superb view over the harbour. Dinner service was excellent and the food a delight but was very surprised to see almost the same menu two nights running. The breakfast was very disappointing given the rating of this hotel. It was lacking in variety and imagination and the service was really not up to standard especially with the seemingly inevitable 'self toasting' device that seemed to take forever and there was only one of them which led to queues. So, in summary, a pleasant place to spend a night or two but not somewhere for a longer stay despite it being so well appointed and spacious.
Dissappointed to find that the site signs were badly illuminated (arrived after dark). On leaving in the morning the signs did not seem to be very helpful.
Staff gave a helpful greeting on arrival.
Bathroom looked very clean but the shower was badly installed. Although there were two fittings for the spray attachment, the water pipe was too short to reach the better fitting. The consequence was that the spray was such that the tiled floor was wet and slippery after taking a shower.
Also the ventilator did not seem to be working.
Such a lovely place to stay but let down by poor maintenance.
Traveller from Brentwood
Housed in a Grade I listed manor house, the New Place Hotel is situated in Southampton and boasts easy access from M3 and M27 …More
The Mercure Dolphin is ideally located right in the centre of Southampton, which was great for me as I was attending a rock concert at 1865 club just a few minutes walk away. For anybody wanting easy, comfortable, basic accomodation in the centre, then I would definitely recommend this hotel. Unfortunately there are no leisure facilities here, just the restaurant and bar. Free wi-fi throughout, 24 hours reception. The room we had was a standard twin room which was very comfortable, teas and coffee was provided, only downside was that there was no fridge in the room to keep own food in and The Novotel not far away has fridges in the rooms (also part of Accor Hotels). The bathroom light was very dim and should've been brighter, but besides that the room was very quiet and the staff made my request for a quiet room at end of the corridor. If you don't want to spend almost £14 on breakfast in the hotel, there are so many cafes and restaurants close by who do a much cheaper and good breakfast and a Lidl budget supermarket just a stroll away. Buses to and from Southampton Central train station leave from just opposite the hotel. I would definitely choose to stay in this hotel again.
We only stayed overnight and had time to visit the pool and sauna also visited the bar very clean fast service and only £4 a pint in a hotel the room was very good and very quiet a big comfy bed room had a bath and separate shower and plenty of hot water
Set on a broad inlet, Southampton is the largest city in southern England and cruise capital of Northern Europe. Some of the world’s largest liners are based here and many more visit regularly. The centre is modern but retains several historic buildings, two excellent art galleries, two theatres, plus good eating, drinking and shopping. Ocean Village leisure complex at the marina features a new museum of aviation.
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