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Reviews of Mercure Sheffield Kenwood Hall & Spa

4 out of 5
Mercure Sheffield Kenwood Hall & Spa
Kenwood Road, Sheffield, England

Reviews

7.4

Good

Rating 10 - Excellent. 293 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 115 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was dried blood on bedsheets- a total health hygiene and had to be moved room due to it and heating didn’t work in the second room I was moved to
Stayed 2 nights in Mar 2024
Response from Reception Team on 10 Apr 2024
Thank you for your review , we really appreciate the feedback.

6/10 Okay

Zsuzsanna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 10 Apr 2024
Thank you for your review , we really appreciate the feedback.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel looks historically nice. A comfortable bed with marshmallow soft pillows (not always a good thing). I went to the Gym to use a spin-bike but it was broken Grrrrr to staff available to ask! Due to a conference our breakfast had to be taken in the back of beyond and scored a 4/10. My bathroom had a dripping hot tap. The bath was leaking underneath, I had to use my towels, it was obviously historical as the woodwork was rotten.
Stayed 2 nights in Mar 2024
Response from Reception Team on 10 Apr 2024
Thank you for your review , we really appreciate the feedback.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely hotel with brilliant staff and great facilities, especially the Spa. Parking was limited and the hotel although clean, is starting to look a little tired.
Stayed 2 nights in Feb 2024
Response from lisa on 18 Feb 2024
Dear Michael ,Thankyou for taking the time to leave us a review .Really happy to hear you enjoyed the hotel and the staff made you feel welcome .We are due to do some refurbishments this year .Kind regardsLisa

6/10 Okay

Kate

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
A lovely older property but very much in need of a lick of paint on the lower rooms level. One private room had a fist punch mark on the door which had just been left! Calling into question a single females safety. Only two tea bags which was poor. Room otherwise clean, smart. No heating on which was fair enough, but second quilt was fastened so tight it was like a straight jacket. Good idea to provide an extra one though, with the austerity of no heating.
Stayed 1 night in Feb 2024
Response from lisa on 18 Feb 2024
Dear Kate,Thankyou for leaving us a review ,Sorry to hear about the problems with your stay which i will be looking in to as soon as possible .Could you please email reception with your details where a manager can deal with this for you .Kind regardsLisa

2/10 Terrible

Tabrez

Travelled with family
Disliked: Property conditions & facilities
sadly I did not read the reviews prior to booking here. The room was freezing cold on arrival and throughout our 1 night stay. The main reason for this is the room is fitted with wooden French doors, which were letting in a lot of draft at the join where both doors meet. We contacted reception to be told that they were all out of electric heaters as all the rooms are so cold. we were provided 1 extra duvet for our family room which contained 2 double beds. the shower was also Luke warm at best. Breakfast was pretty poor with limited vegetarian options.
Stayed 1 night in Jan 2024
Response from lisa on 18 Feb 2024
Dear Tabrez,Thankyou for leaving a review and I do apologize about your stay with us not what we want to hear could you please email reception where our manager can look into this for you .Kind regardsLisa

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Amenities, property conditions & facilities
Privilege room decor and furniture tired; carpet stained, sink cracked, curtains a mix of long and short which were half hanging off, table blistered and old, armchair seats coming out underneath. Complained and moved to another privilege room. This was a little better as we had lamps and pictures in this one, but was still tired. Old radiators were useless and gave off little heat so room and bed was freezing cold. We were given another duvet as no blankets. Next day room was still cold despite radiators being on so requested a heater. One duvet cover had holes in, the other duvet cover was ripped. How this hotel can advertise to be luxury 4* is beyond us...
Stayed 2 nights in Jan 2024
Response from lisa on 18 Feb 2024
Dear Jacqueline,Sorry to hear about your stay with us could you please email reception where a manager can deal with this for you .Kind regardsLisa

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Our rooms were cold, we did get electric radiators from reception. Shower water was cold.
Stayed 1 night in Jan 2024
Response from Vea on 24 Jan 2024
Dear Vicotria,Thank you for taking the time of sharing your feedback in regard to your recent stay with us. Please accept my sincerest apology for the inconveniences you experience during your stay here. Our maintenance team is already looking to see what is happening with our boiler. I hope you can give us another chance to regain your trust with us. Kind regards,Vea ReyesRooms Division manager

6/10 Okay

Rowland

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 24 Jan 2024
Dear Rowland,Thank you for sharing your feedback in regard to your recent stay with us.We hope to welcome you back at Mercure Kenwood. Kind regards,Reception Team

2/10 Terrible

david

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet
The restaurant was cold the bedroom was cold the mens toilets where absolutely disgusting I reported the mess in the cubicle and lack of toilet paper nothing was done about it all night the door was mediocre
Stayed 1 night in Jan 2024
Response from lisa on 18 Feb 2024
Dear David ,I am sorry to hear about what happened whilst at the hotel and will be be looking into this and dealing with it straight away .Kind regardsLisa

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable stay
The room was extremely cold. Upon investigating the French windows did not fit well and let in cold air in a number of places.
Stayed 1 night in Jan 2024
Response from Vea on 24 Jan 2024
Dear Scott,Thank you for taking the time of sharing your feedback with your recent stay with us. Please accept my sincerest apology if your stay with us is not what you're expecting. Ill make sure to pass this on to our maintenance to have a look into it and get it fix as soon as possible. I hope you can give us another chance.Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

Beryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The stay was very comfortable and clean.
Stayed 1 night in Jan 2024
Response from Vea on 24 Jan 2024
Dear Beryl,Thank you so much for taking the time of sharing your feedback in your recent stay with us. We hope to welcome you back. Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on 11 Jan 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Hotel grounds are lovely but the rooms are a hit dated and could do with modernising.
Stayed 2 nights in Jan 2024
Response from lisa on 12 Jan 2024
Thankyou for leaving a review and happy to hear you enjoyed your stay with us I will pass all your comments on to the relevant departments ThankyouKind regardsLisa

10/10 Excellent

Joyce

Stayed 1 night in Jan 2024
Response from Reception Team on 11 Jan 2024
Dear Joyce,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

4/10 Poor

david

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from lisa on 12 Jan 2024
Thankyou for leaving us a review and could you please email reception with the issues you had .Thankyou Kind regardsLisa

10/10 Excellent

L

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Reception Team on 11 Jan 2024
Dear guest,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for your flexibility!
Thank you for the room change and upgrade when I explained that I was travelling with my son instead of my husband! Lovely room with view of the lake! Breakfast good value and lots of choice.
Stayed 2 nights in Dec 2023
Response from Reception Team on 11 Jan 2024
Dear Marie,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Vea on 11 Jan 2024
Dear David,Thank you for taking the time of sharing your feedback.If you can let us know what we need to do to improve that will be much appreciated.If you do require a room in the future please do not hesitate to contact us and we will be glad of help.Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from Reception Team on 11 Jan 2024
Dear Kerry,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception Team

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the cleanest room, but staff where brilliant and facilities where good
Stayed 2 nights in Dec 2023
Response from Vea on 11 Jan 2024
Dear Ryan,Thank you so much for taking the time of sharing your feedback in regard to your recent stay with us.Please rest assured that I will pass this feedback to our Housekeeping manager to make sure that the cleanliness of our rooms and any part of the hotel will be back to it's standard and make more improvement.I hope you can give us a second chance.Kind regards,Vea ReyesRooms Division manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely well sited hotel but could be even better
The pool and Spa are delightful and reception very helpful but as I like quiet hotel I wouldn't want to stay when there's a wedding on. Better signage or a map of the interior of hotel would mean I didn’t need to keep stopping at reception. Perhaps the hotel can work out a way to keep staff in/near the restaurant, it was 15 minutes before someone arrived to give me a menu (I seated myself).
Stayed 1 night in Dec 2023
Response from vea on 11 Jan 2024
Dear guest,Thank you so much for taking the time of sharing your feedback in regard to your recent stay with us.We are glad that you did enjoy a part of your stay here. If you're planning to stay with us again, please give us a call and we can double check for you if we have any upcoming events on the date you want to stay with us.We are also doing our best to provide the training our f&b staffs needed so that guests can receive the service they require.I hope this will not stop you from staying with us again.Sincerely,Vea ReyesRooms Division manager

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.. room 202
After using this hotel for over 12 yrs weve just completed our last stay. The decline in the whole place is obvious. The room servicing... our cups, glasses etc not refreshed... sheets not changed once. Key didnt work every day.. bathroom toiletries empty. Bathroom filthy, cracked toilet, badly stained bath, black slime around floor and tiles. Also loud parties all 3 nights which we hadn't been pre warned about and our room was near the function room. Ground floor room, no privacy blinds or curtains . No main light so room was really dark. Heating on full with no means of turning it down. Third morning breakfast room closed , we hadn't been told, and had to go to opposite end of hotel where breakfast was squeezed into a tiny room. Broken coffee machines and cold plates and cold food. No towels at doggy station all three days, except used muddy ones left there. Parking terrible. Never going back. Such a shame to find the severe decline in what used to be a lovely place to stay with our dog
Stayed 3 nights in Dec 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.We are really sorry to hear that you are a loyal customer of ours and you will not be returning, if there is anything we can do to amend this please give us a call.Kind regardsSophieReception.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was very good they were all very helpful staff and the spa was nice would be nice if the pool was bigger but apart from that really good!
Stayed 3 nights in Dec 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

10/10 Excellent

Asher

Stayed 1 night in Dec 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness
Shower screen would not seal across bath edge due to the bath handle, so floor had puddles.when you had finished showering.
Stayed 4 nights in Dec 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

2/10 Terrible

Victoria

We thought we had booked a room in the old building with a balcony - we were given a 1980’s decorated room in the newer part which had a patio as was on the ground floor - I wanted to stay in a character building - not an 80’s brick building.
Stayed 1 night in Dec 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.We are sorry to hear that you did not get the room you had requested for.Kind regardsSophieReception.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service
Would not return.
Very poor overall, terrible breakfast and poor organisation in the breakfast hall. No plates available, glasses or coffee cups, big queues of everyone chasing all the above, low quality ingredients been used. Only water coming out of the orange and apple juice dispenser. Bedrooms really cold, no hot water in the morning. Went to tell reception twice but no one available. And then previous guests private things left in bedside cupboard, so not checked by the cleaning team beforehand.
Stayed 1 night in Dec 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really pleased to hear that you enjoyed your stay with us.We take all your feedback on board and we hope to make the improvements needed in the near future.Kind regardsSophieReception.

4/10 Poor

Betty

Travelled with group
bathroom lights did not work. room needed update. Compared to 4 other couples I paid more considering only one person in double room, so only one breakfast which was included.
Stayed 1 night in Nov 2023
Response from Jessica on 2 Dec 2023
Thank you for your review, we really appreciate the feedback.Kind Regards

2/10 Terrible

Nicholas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The public areas were dirty this included the bar area, restaurant and spa. The latter was filthy with hair, tissue and scum in the steam room, pool area and changing rooms. The gym had dirty tissue which was there when I arrived and still there two days later. No hot water in the room and it was almost 12 hours later before I was offered another room. The restaurant service was terrible. It took an hour for the first course to be served and over twenty minutes passed with no sign of a dessert. The reception staff were never present at the desk and spent all their time in what appeared to be a back office. Thoroughly disappointed
Stayed 2 nights in Nov 2023
Response from Vea on 2 Dec 2023
Dear Mr. Nicholas, Thank you for taking the time of sharing your feedback in regard to your recent stay with us. Please rest assured that I will speak to our reception and make sure that the reception will not be unmanned again. I will also share your feedback to our spa and f&b team to make sure that the cleanliness and the service will be up to standard. I hope you can give us a chance to regain your confidence with us. Kind regards,Vea ReyesRooms Division manager

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Comfortable and convenient.
Stayed 1 night in Nov 2023
Response from `Vea on 2 Dec 2023
Dear Maggie, Thank you so much for sharing your positive feedback with your recent stay with us.I will make sure to pass this to everyone.We are looking forward welcoming you back. Kind regards,Vea ReyesRooms Division Manager

10/10 Excellent

angela

Stayed 1 night in Nov 2023
Response from Sophie. on 18 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review.We really do appreciate the feedback.We are really sorry to hear that you did not enjoy your stay with us.We take all your feedback on board and we are working hard to make the improvements needed in the future.Kind regardsSophieReception.

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
booked at a bargain price on hotels . Com. A nice easy walk into town and a cheap Uber home. The pools lovely , enjoy it. Free parking more than helps to compensate for the small premium over city centre hotels.
Stayed 1 night in Nov 2023
Response from lisa on 18 Nov 2023
Thankyou for your comments and lovely feedback and hope to see u again soon .Kind regardsLisa

6/10 Okay

craig

Ok
Our stay was ok , and that’s about it really , the hotel I thought was quite dated and although the staff were polite I got the impression guests seemed like to be an inconvenience, couple of examples when checking in both myself and two other guests were waiting whilst staff were discussing the shenanigans in a room and the state it was left on , my card stopped working as it was too close to my mobile and was passed around staff a bit nothing major , no great shakes but I definitely felt like an inconvenience rather than a welcome guest .. ohh and the sauna, steam room and pool is tiny, and the amount of traffic it gets means the jacuzzi foams and the sauna is cold and steam room was like being in bathroom . I mean we was only there for night, don’t get me wrong our stay was not terrible, perhaps my expectations were too high
Stayed 1 night in Nov 2023
Response from Jessica on 16 Nov 2023
Dear Craig,Thank you for your review , we appreciate the feedback .Kind Regards

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - happy to recommend
Stayed 3 nights in Nov 2023
Response from Jessica on 16 Nov 2023
Dear John ,Thank you for your review , we are happy you enjoyed your stay , we hope to see you soon when you back in Sheffield .Kind Regards

6/10 Okay

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No subtitles available on tv remote signal was not good my partner could not come due to car accident hotel couldn't give me refund for breakfast as paid for 2 people only ome used
Stayed 1 night in Nov 2023
Response from lisa on 8 Nov 2023
Dear Colin first of all i hope your partner was ok when u got home. I did report your issues to our repairs team and they dealt with it hope to see you again.Kind regardsLisa

8/10 Good

Delwyn

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from lisa on 6 Nov 2023
Thankyou for your stay with us.Kind regardsLisa

8/10 Good

Jaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra mile
Well apart from not having the junior room suitr we booked for the 1st night. The staff was very sorry, i want say what extras we got but it was second to none. Amazing place. Being honest it could do with a little touch up here and there but overall i would stay again.
Stayed 2 nights in Oct 2023
Response from lisa on 6 Nov 2023
Sorry to heaer about your stay Jaz.In future if u stay with us again please come to reception for us to deal with your issues .ThankyouKind regardsLisa

10/10 Excellent

Joyce

Stayed 1 night in Nov 2023
Response from lisa on 6 Nov 2023
Thankyou for staying with us and your feedback.Kind regardsLisa

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from lisa on 6 Nov 2023
Thankyou for your stayKind regardsLisa

6/10 Okay

Sabira

Liked: Cleanliness, staff & service
The hotel is lovely and quaint. Breakfast was limited,
Stayed 1 night in Oct 2023
Response from lisa on 6 Nov 2023
Thankyou for staying with ourselves.Kind regardsLisa

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, room comfort
nice but
nice hotel, tho the rooms are starting to show their age, also the tv remote had tape holding the batteries in and the tv signal wasnt great
Stayed 1 night in Oct 2023
Response from Vea Reyes on 1 Nov 2023
Dear Teresa,Thank you for sharing your feedback with your recent stay with us.Will make sure to pass your feedback with our team to make sure will get a replacement for the remote. We hope to welcome you back. Kind regards,Vea Reyes

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from lisa on 6 Nov 2023
Thankyou for your stay Kind regardsLisa

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
70th weekend
Spacious room (Privelege) with everything you would need.
Stayed 2 nights in Oct 2023
Response from Stefania on 27 Oct 2023
Dear Guest ,We very much appreciate your comments regarding your stay at the Mercure Sheffield Kenwood Hall & Spa.I am very pleased to hear you enjoyed your stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Not the best stay
My husband and stayed for two nights for our 40th anniversary. The staff in the restaurant were friendly and the food was good. However, we hadn't been told about a wedding on the first night and had to put up with the music until midnight. The next morning at breakfast, the staff were not smiling, seemed not happy. The second morning, the staff were happier. Not the best stay.
Stayed 2 nights in Oct 2023
Response from Stefania on 27 Oct 2023
Dear Lynn,Thank you so much for your review, we are pleased you enjoyed your stay with us. Your feedback is essential in ensuring that improvements are made. We hope to welcome you back again.Kind Regards

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Stefania on 27 Oct 2023
Dear Peter ,Thank you for taking the time to send your review, we really appreciate the feedback.Kind Regards

6/10 Okay

Laura

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Ellise on 12 Oct 2023
Dear Laura,Thank you for taking the time to review our hotel!We appreciate any feedback as it allows us to grow as a hotel.Management will be taking every review into consideration.Kind Regards,Ellise, Reception.

6/10 Okay

Richard

Stayed 1 night in Oct 2023
Response from Ellise on 12 Oct 2023
Dear Richard,Thank you for taking the time to review our hotel!We appreciate any feedback as it allows us to grow as a hotel.Management will be taking every review into consideration.Kind Regards,Ellise, Reception.

6/10 Okay

Ruqayyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only negative about our stay was the room, it had a weird smell the paint on one of the walls was bubbly and crumbling off, there was a brown stain in the bath and we only received one room clean in a 3 night stay. The wall inside wardrobe was hanging off. Some damp on the walls in bathroom. Other than that the spa facilities and the outdoor space and breakfast was all lovely. As I said the only downfall was the room. Hopefully the hotel can update the rooms as they were outdated and maybe modify them.
Response from Ellise on 12 Oct 2023
Dear Ruqayyah,Thank you for taking the time to review our hotel!We appreciate any feedback as it allows us to grow as a hotel.Management will be taking every review into consideration.Kind Regards,Ellise, Reception.