Ratings based on 109 Verified Reviews

3.6 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice atmosphere good pool

Posted 19-May-2017
A nice quiet location, attractive period building and with very good pool/leisure facilities. Drinks from the bar a bit dear otherwise great, we're regulars when visiting family in Rotherham.
2 out of 5
by A verified traveller

Beware the food

Posted 14-Apr-2017
Nice enough place but badly let down by the dinning , on arrival I was told no dinner until 8:45 which pretty late , but the main course was really bland and service slow , breakfast was a disaster extresy flow service and a buffet that ran out of milk but much worse only fried eggs and they ran out all the time I made 5 trips and never got one do gave up and had a slice of toast and vowed never to stay here again , I told reception and they said yes it was busy , I told the taxi driver who said he had heard bad things , so my advice hi elsewhere
Comment from Hotel Management
26-Apr-2017 by GM, Hotel Management
I would like to apologise for any issues that you may have faced during your stay at Hellaby Hall Hotel. I must say that what you have experienced is not the norm, we aim to provide excellent service throughout the hotel. I do hope that in the future we have the chance to put right what was a bad experience
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 27-Mar-2017
Pros: Great staff and accomidation
Never had a bad stay in this hotel, would recommend to all
Comment from Hotel Management
26-Apr-2017 by GM, Hotel Management
Thank you for the nice comments, it's always a welcome boost for the team and the hotel.
4 out of 5
by A verified traveller

Great weekend break

Posted 20-Feb-2017 on Hotels
Good motorway connection to sheffield centre and Peak District. Friendly helpful staff. Nice leasure facilities.
4 out of 5
by Paul

This traveller left a rating score only Posted 13-Feb-2017 on Hotels
4 out of 5
by Stuart

Convenient and friendly hotel with a great gym.

Posted 08-Jan-2017 on Hotels
A nice hotel with a recently refurbished room and friendly staff. Only slight complaint is the corridor to our room had a strange smell, but room with fine. The free use of the attached gym and pool were a great addition to our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice updated hotel

Posted 04-Jan-2017
Great family stop off with good spa facilities and pool . Food very nice and staff very friendly and helpfull in the spa and hotel . Would defiantly visit again for a quick get away
4 out of 5
by darren

Very Clean and tidy hotel( just no food )

Posted 28-Dec-2016 on Hotels
The actual stay at the hotel was very good, but weren't told at time of booking that the hotel wasn't cooking any food on boxing night. so after a four hour drive to be told by hotel staff there was no food and if we needed food we would have to go to the local pub another five to ten minutes drive.we will stay again but not over the Christmas period
4 out of 5
Recommended
for Everyone
by A verified traveller from doncaster

Posted 26-Dec-2016
Was disappointed our room wasn't in the actual house,as I had been a regular at the farm as a child,so was hoping to stay in the house.But nothing else was disappointing.clean,comfortable and private.Quick no fuss arriving and departing.
1 out of 5
by A verified traveller

Not the luxury experience which is advertised!

Posted 28-Nov-2016
Pros: If it wasn't for Pam on reception, who tried so hard, I would have left. The spa staff are great & try their hardest to improve your experience.
Cons: More well trained staff needed throughout. Show pictures of older rooms which guests will be given to avoid disappointment. CARPARK BARRIER NOTWORKING
Location: Situated close to first exit of M18, next door to an industrial estate on outskirts of Wickersley, Rotherham.
Booked with Experian for 3 nights, but needed to arrive a day earlier, so called the hotel direct & arraigned this. On arrival, my booking hadn't been made. Was shown to a room on 2nd floor, which stank of human feaces. Looked in the toilet & found the reason why. Shown to a 2nd room on 1st floor, which was very tired with stained carpets, worn furnishings & stained bedding. Because I was tired from a 5 hour drive I accepted the room. Next day was asked if I was happy & I expressed my disappointment. Shown to a 3rd room on ground floor, which has been recently refurbished. Much better quality! However, on closer inspection, again, the toilet was soiled & there was no wifi access. (I needed wifi at all times to access security cameras & business banking.) Drilling noise was loud throughout the corridor due to all the fire doors being wedged open. Work men & their equipment have to be navigated around as they are drilling holes in ceilings. The 4th room was accepted as the toilet was clean & had good wifi coverage. As before, the carpet was worn & stained, bedding had stains on & workmen drilling immediately outside my door. Experian emailed to ask how the check in went. I reported my experience. The hotel manager emailed a response stating the soiled toilets were due to a plumbing issue, which has "now been fixed" & there's minimal disruption to isolated areas within the hotel due to refurb & the wifi was being upgraded & rewired.