Ratings based on 98 Verified Reviews

3.6 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Very nice updated hotel

Posted 04-Jan-2017
Great family stop off with good spa facilities and pool . Food very nice and staff very friendly and helpfull in the spa and hotel . Would defiantly visit again for a quick get away
4out of 5
Recommended
for Everyone
by A verified traveller from doncaster

Posted 26-Dec-2016
Was disappointed our room wasn't in the actual house,as I had been a regular at the farm as a child,so was hoping to stay in the house.But nothing else was disappointing.clean,comfortable and private.Quick no fuss arriving and departing.
1out of 5
by A verified traveller

Not the luxury experience which is advertised!

Posted 28-Nov-2016
Pros: If it wasn't for Pam on reception, who tried so hard, I would have left. The spa staff are great & try their hardest to improve your experience.
Cons: More well trained staff needed throughout. Show pictures of older rooms which guests will be given to avoid disappointment. CARPARK BARRIER NOTWORKING
Location: Situated close to first exit of M18, next door to an industrial estate on outskirts of Wickersley, Rotherham.
Booked with Experian for 3 nights, but needed to arrive a day earlier, so called the hotel direct & arraigned this. On arrival, my booking hadn't been made. Was shown to a room on 2nd floor, which stank of human feaces. Looked in the toilet & found the reason why. Shown to a 2nd room on 1st floor, which was very tired with stained carpets, worn furnishings & stained bedding. Because I was tired from a 5 hour drive I accepted the room. Next day was asked if I was happy & I expressed my disappointment. Shown to a 3rd room on ground floor, which has been recently refurbished. Much better quality! However, on closer inspection, again, the toilet was soiled & there was no wifi access. (I needed wifi at all times to access security cameras & business banking.) Drilling noise was loud throughout the corridor due to all the fire doors being wedged open. Work men & their equipment have to be navigated around as they are drilling holes in ceilings. The 4th room was accepted as the toilet was clean & had good wifi coverage. As before, the carpet was worn & stained, bedding had stains on & workmen drilling immediately outside my door. Experian emailed to ask how the check in went. I reported my experience. The hotel manager emailed a response stating the soiled toilets were due to a plumbing issue, which has "now been fixed" & there's minimal disruption to isolated areas within the hotel due to refurb & the wifi was being upgraded & rewired.
5out of 5
Recommended
for Everyone
by A verified traveller from birmingham

Staff was exhalent

Posted 11-Nov-2016
Pros: That had time for you
Location: Every think was quiet
All good did not have food or drink can't comment every think ESE was good can't think ov any think ESE
4out of 5
Recommended
for Everyone
by A verified traveller from Sussex

Hellaby hall hotel

Posted 31-Oct-2016
Pros: Pool , gym & facilities. Quality
Cons: We managed to get the hotel because of a deal, we visit this area regularly so would like to use the hotel again as long as we can get deals.
Location: Rotherham skate Rink
My son had a two day trials so was going to be physically tired after each training session. I wanted a hotel where he could relax and mostly rest between the sessions. We enjoyed the pool and facilities so he was physically prepared for each session.
5out of 5
by A verified traveller

Posted 16-Oct-2016 on Hotels
Good service. Nice room.
3out of 5
by A verified traveller

Stressed out workforce equals poor experience

Posted 14-Oct-2016 on Hotels
Second stay....not impressed. Not enough staff, all of them stressed out. Gym staff miserable and unwelcoming....quite shocked even though I got in at 8.30 it was was still open for another hour. Bar staff reluctantly resolved my issues but only when I displayed distain to the situation. Called reception for an iron, she sounded so cheesed off it was like I was asking for her wages.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Oct-2016
Really comfortable stay. Friendly staff and good facilities Pool and changing facility's Extreamly cold and uncomfortable.
4out of 5
by A verified traveller

Good food, clean and quiet

Posted 08-Oct-2016 on Hotels
A work stopover, good food, quite warm room, just what I needed