Not the luxury experience which is advertised!
Booked with Experian for 3 nights, but needed to arrive a day earlier, so called the hotel direct & arraigned this.
On arrival, my booking hadn't been made.
Was shown to a room on 2nd floor, which stank of human feaces. Looked in the toilet & found the reason why.
Shown to a 2nd room on 1st floor, which was very tired with stained carpets, worn furnishings & stained bedding.
Because I was tired from a 5 hour drive I accepted the room.
Next day was asked if I was happy & I expressed my disappointment.
Shown to a 3rd room on ground floor, which has been recently refurbished. Much better quality! However, on closer inspection, again, the toilet was soiled & there was no wifi access. (I needed wifi at all times to access security cameras & business banking.) Drilling noise was loud throughout the corridor due to all the fire doors being wedged open. Work men & their equipment have to be navigated around as they are drilling holes in ceilings.
The 4th room was accepted as the toilet was clean & had good wifi coverage. As before, the carpet was worn & stained, bedding had stains on & workmen drilling immediately outside my door.
Experian emailed to ask how the check in went. I reported my experience. The hotel manager emailed a response stating the soiled toilets were due to a plumbing issue, which has "now been fixed" & there's minimal disruption to isolated areas within the hotel due to refurb & the wifi was being upgraded & rewired.