Ratings based on 112 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice atmosphere good pool

Posted 19-May-2017
A nice quiet location, attractive period building and with very good pool/leisure facilities. Drinks from the bar a bit dear otherwise great, we're regulars when visiting family in Rotherham.
Comment from Hotel Management
16-Jun-2017 by Customer Service Manager, Hotel Management
Thank you for the review and nice comments, we love to hear from our regular guests and look forward to seeing you again very soon.
2 out of 5
by A verified traveller

Beware the food

Posted 14-Apr-2017
Nice enough place but badly let down by the dinning , on arrival I was told no dinner until 8:45 which pretty late , but the main course was really bland and service slow , breakfast was a disaster extresy flow service and a buffet that ran out of milk but much worse only fried eggs and they ran out all the time I made 5 trips and never got one do gave up and had a slice of toast and vowed never to stay here again , I told reception and they said yes it was busy , I told the taxi driver who said he had heard bad things , so my advice hi elsewhere
Comment from Hotel Management
26-Apr-2017 by GM, Hotel Management
I would like to apologise for any issues that you may have faced during your stay at Hellaby Hall Hotel. I must say that what you have experienced is not the norm, we aim to provide excellent service throughout the hotel. I do hope that in the future we have the chance to put right what was a bad experience
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 27-Mar-2017
Pros: Great staff and accomidation
Never had a bad stay in this hotel, would recommend to all
Comment from Hotel Management
26-Apr-2017 by GM, Hotel Management
Thank you for the nice comments, it's always a welcome boost for the team and the hotel.
3 out of 5
by Richard

Posted 23-Mar-2017 on Hotels
Wi Fi didn't work in the room. As i was travelling on business this was very frustrating as I had to sit in the main Reception to work on line, I did ask to be moved to a room with a better Wi Fi coverage but this was not offered. Nice pool and leisure facilities apart form luke warm Hot tub
Comment from Hotel Management
26-Apr-2017
I'm sorry to see that we failed to meet all of your expectations during your recent stay at Hellaby Hall. I can say that we take all of our guests comments very seriously and use them to improve service. We do have great Wi-Fi coverage within the hotel and try our utmost to make sure that all rooms have a great service. I shall look at this issue in greater detail and look at additional boosters if need be. I do hope that we see you again and I do hope that you see the improvements made.
3 out of 5
by A verified traveller from Manchester

Meh?

Posted 02-Mar-2017 on Ebookers
Pros: Staff
Cons: Everything just looked a bit tired.
Location: Near my client's site, don't know anything else about the location.
Not much to say. The staff were great, especially the lady on reception. Otherwise not really much to say. Food was OK, room was ok, bathroom was ok. I didn't use any of the spa facilities so I can't comment on those.
Comment from Hotel Management
26-Apr-2017 by GM, Hotel Management
Thank you for your comment and we will take them on board in order to improve service. We are continually making improvements to the fabric of the building and will always be on-going in the background as to not disrupt service.
4 out of 5
by A verified traveller

Great weekend break

Posted 20-Feb-2017 on Hotels
Good motorway connection to sheffield centre and Peak District. Friendly helpful staff. Nice leasure facilities.
4 out of 5
by Paul

This traveller left a rating score only Posted 13-Feb-2017 on Hotels
4 out of 5
by Stuart

Convenient and friendly hotel with a great gym.

Posted 08-Jan-2017 on Hotels
A nice hotel with a recently refurbished room and friendly staff. Only slight complaint is the corridor to our room had a strange smell, but room with fine. The free use of the attached gym and pool were a great addition to our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice updated hotel

Posted 04-Jan-2017
Great family stop off with good spa facilities and pool . Food very nice and staff very friendly and helpfull in the spa and hotel . Would defiantly visit again for a quick get away
4 out of 5
by darren

Very Clean and tidy hotel( just no food )

Posted 28-Dec-2016 on Hotels
The actual stay at the hotel was very good, but weren't told at time of booking that the hotel wasn't cooking any food on boxing night. so after a four hour drive to be told by hotel staff there was no food and if we needed food we would have to go to the local pub another five to ten minutes drive.we will stay again but not over the Christmas period