Ratings based on 104 Verified Reviews

3.6 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 27-Mar-2017
Pros: Great staff and accomidation
Never had a bad stay in this hotel, would recommend to all
4out of 5
Recommended
for Everyone
by A verified traveller

Very nice updated hotel

Posted 04-Jan-2017
Great family stop off with good spa facilities and pool . Food very nice and staff very friendly and helpfull in the spa and hotel . Would defiantly visit again for a quick get away
4out of 5
by darren

Very Clean and tidy hotel( just no food )

Posted 28-Dec-2016 on Hotels
The actual stay at the hotel was very good, but weren't told at time of booking that the hotel wasn't cooking any food on boxing night. so after a four hour drive to be told by hotel staff there was no food and if we needed food we would have to go to the local pub another five to ten minutes drive.we will stay again but not over the Christmas period
4out of 5
Recommended
for Everyone
by A verified traveller from doncaster

Posted 26-Dec-2016
Was disappointed our room wasn't in the actual house,as I had been a regular at the farm as a child,so was hoping to stay in the house.But nothing else was disappointing.clean,comfortable and private.Quick no fuss arriving and departing.
1out of 5
by A verified traveller

Not the luxury experience which is advertised!

Posted 28-Nov-2016
Pros: If it wasn't for Pam on reception, who tried so hard, I would have left. The spa staff are great & try their hardest to improve your experience.
Cons: More well trained staff needed throughout. Show pictures of older rooms which guests will be given to avoid disappointment. CARPARK BARRIER NOTWORKING
Location: Situated close to first exit of M18, next door to an industrial estate on outskirts of Wickersley, Rotherham.
Booked with Experian for 3 nights, but needed to arrive a day earlier, so called the hotel direct & arraigned this. On arrival, my booking hadn't been made. Was shown to a room on 2nd floor, which stank of human feaces. Looked in the toilet & found the reason why. Shown to a 2nd room on 1st floor, which was very tired with stained carpets, worn furnishings & stained bedding. Because I was tired from a 5 hour drive I accepted the room. Next day was asked if I was happy & I expressed my disappointment. Shown to a 3rd room on ground floor, which has been recently refurbished. Much better quality! However, on closer inspection, again, the toilet was soiled & there was no wifi access. (I needed wifi at all times to access security cameras & business banking.) Drilling noise was loud throughout the corridor due to all the fire doors being wedged open. Work men & their equipment have to be navigated around as they are drilling holes in ceilings. The 4th room was accepted as the toilet was clean & had good wifi coverage. As before, the carpet was worn & stained, bedding had stains on & workmen drilling immediately outside my door. Experian emailed to ask how the check in went. I reported my experience. The hotel manager emailed a response stating the soiled toilets were due to a plumbing issue, which has "now been fixed" & there's minimal disruption to isolated areas within the hotel due to refurb & the wifi was being upgraded & rewired.
3out of 5
by A verified traveller

Avoid

Posted 19-Nov-2016 on Hotels
Impressive frontage, motel interior. Dissapointing. Food like a mediocre pub
Comment from Hotel Management
25-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for posting this review. I was disappointed to read your comments regarding the Hotel interior and food. Hellaby Hall comprises a beautifully restored 17th century Mansion house as well as a modern extension. All hotel corridors have been refurbished in the last few months and a bedroom refurbishment is currently underway. We often receive high praise for the quality of food and have recently been awarded an AA Rosette for the third year running. I am sorry that the food was not to your liking I am sure that an alternative would have been offered if the servers had been made aware. Thank You once again.
3out of 5
by A verified traveller

Posted 14-Nov-2016 on Hotels
Lovely hotel and a great place to eat. Just a few minor issues 1) the room smelt of the loo when we got there but we were so tired we opened the window. 2) Got lost trying to find bar, when we did I asked "is this the bar?" I was told "what does it look like?" 3) there was an issue with charging to the room that took ages to sort. Good thing they it wasn't busy
Comment from Hotel Management
20-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank You for taking the time to post a review. I was concerned to hear about the problem you describe with the bathroom and I have asked the maintenance team to investigate. It was very disappointing to read the comment you received from a member of staff which I will also investigate and action as appropriate. Thank you once again for your review. Ian Stephenson General Manager
3out of 5
by A verified traveller

Clean and Comfortable - little dated - poor Wifi

Posted 14-Nov-2016 on Hotels
The reception and welcome was lovely, parking was easy and plentiful. The room was quite dated and needed some TLC but was comfortable and clean. You can hear a lot of noise in the hallway from people though.
5out of 5
Recommended
for Everyone
by A verified traveller from birmingham

Staff was exhalent

Posted 11-Nov-2016
Pros: That had time for you
Location: Every think was quiet
All good did not have food or drink can't comment every think ESE was good can't think ov any think ESE
2out of 5
by A verified traveller

Posted 05-Nov-2016 on Hotels
The area is not very nice with no where to go or eat. The staff on the front desk were not helpful or knowledgeable of the local area. I presume this is a place only for weddings and those on business who need the motorway.The bar in the hotel was for all purposes just a canteen. I was also billed twice on checkout, although this was promptly refunded.