Ratings based on 164 Verified Reviews

4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveller from To

Posted 26-Mar-2018
Only stayed for one night everything was first class from the room to the restaurant staff were very helpful had an excellent meal followed by a couple of drinks in the bar and a restful nights sleep.
4 out of 5
for Everyone
by A verified traveller from North Wales

Consistently good over the years we have stayed.

Posted 20-Jan-2018
Pros: Repeated stays have been consistently good.
Cons: Update the hot water system.
Location: Not known as we have always attended social occasions at the hotel rather than explore the region.
Excellent except for the unfortunate breakdown in the hot water system which could happen at any hotel on occasion.
4 out of 5
by darren

Posted 28-Dec-2017 on Hotels
Hotel itself well worth the the price. Food very good but sent the wrong lamb dish this is the only complaint we had.
5 out of 5
by A verified traveller

Perfect ovenight stay

Posted 25-Dec-2017 on Hotels
Overall an enjoyable overnight stay. Nice and quiet, even though there was a Christmas party taking place. We had the executive family room which is lovely and big, very well set out. Minus is no fridge & no phone signal. Ate in the restaurant, had drinks in the bar and breakfast the next morning. Happy to recommend.
4 out of 5
by Richard

Decent but expensive food

Posted 12-Dec-2017 on Hotels
A nice hotel bit out of the way the breakfast is expensive £12 for a small full english staff were professional and curteous
5 out of 5
by A verified traveller

Short stay, great time.

Posted 10-Dec-2017 on Hotels
This was only an overnight stay however we will be returning. We had a great stay, Staff were very attentive and polite and we were very impressed with the room
4 out of 5
by Ann

Seriously let down by the restaurant

Posted 08-Dec-2017 on Hotels
We really enjoyed our stay in this hotel save for our restaurant experience which was most disappointing. Our dinner main course was so badly cooked to be inedible. The quick and exemplary action taken by our waiter, Oliver, went some way to repair the situation and for that we were most grateful.
5 out of 5
for Everyone
by A verified traveller from Spain

Posted 03-Dec-2017
Stayed here before and liked it. It’s close to airport. Lovely surroundings. Perfect for our annual family get together venue
Comment from Hotel Management
01-Jan-2018 by RT , Hotel Management
Thank your for your review we hope to see you again soon.
4 out of 5
by Chris

Respite Haven

Posted 27-Nov-2017 on Hotels
As a respite weekend from family stress, it was just what was needed. New to the area and not knowing which side of the road the hotel was on, we arrived in the dark where we both mistook it for a garden centre with the Xmas lights in the trees. The Best Western name and 'Mount Pleasant' could be more prominent. Once inside and checked in, we were delighted with the room though it was reached via a narrow corridor that screamed 'budget'. How wrong we were. The food in the bar was excellent, though there could have been a greater choice for vegetarians. Then it was back to the room for a long nights sleep in a comfortable bed. The hotel is to be congratulated that fresh air is available through opening the window rather than having to rely on aircon to cool the room at night. If this is an example then we will be using Best Western hotels again in other parts of the country.
5 out of 5
by Ian

Posted 17-Nov-2017 on Hotels
Great hotel and lovely restaurant and food. We were in one of the suites which was perfect.