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Reviews of Best Western Consort Hotel

3 out of 5
Best Western Consort Hotel
Brampton Road, Rotherham, ENG

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 43 reviews" "
Rating 8 - Good. 22 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 6 out of 43 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and rude
Room had a massive stain on the carpet and bathroom was riddled with mould and mildew. Rude unhelpful staff, charged us twice!
Stayed 1 night in Dec 2017

6/10 Okay

Gordon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Urgent maintenance required.
How this hotel is under the Best Western banner is beyond belief. The place needs a major overhaul.
Stayed 3 nights in Dec 2017

8/10 Good

Mrs C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Works Christmas party
The hotel room was very comfortable and of a good standard,also on ground floor which was good for both myself and my husband as not great with stairs,we had to go ask for milk more than once but that’s trivial, rooms were very warm, which was welcomed as was very cold night, so all in all was satisfactory bit chaotic in party venue, but our party ran like prescision clockwork and the food was excellent and hot which I like,some staff were little rude,but most were very attentive, more experienced staff would be good on bar area, because the queues were quite unacceptable but all in all great night, which in some fairness was down to our party organiser who made sure that we were looked after
Stayed 1 night in Dec 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
within an inch of 5 stars
Somehow managed to get a room about the size of a cricket pitch with four poster bed, sofa, chair, separate bath and shower and two sinks!! So obviously I am impressed. Everything nice and clean just no soap in bathroom (you only notice when you need it) luckily I had brought my own.
Stayed 1 night in Dec 2017

4/10 Poor

caz, Rotherham

Disliked: Staff & service, property conditions & facilities
Work Christmas party
We decided to stay here to save on taxi fares. Didn’t get much of a welcome, on arrival staff were inattentive. Dropped our bag in room which was satisfactory apart from mouldy shower screen & broken soap dispenser & dirty pillow on bed then went to find the bar for a pre party drink then found it didn’t open until 6pm. Went back to room to get ready for the party & got down to venue around 7pm to find there were no drinks available on draught as the gas was off due to a leak. Bottled drinks only which work out far more expensive. Service was very slow in restaurant it didn’t help that we had to order food on the actual evening. Huge gaps between courses & no veg brought out with our main. We had to take from other table as we had two. Got up next morning to find no milk with the tea & coffee facility.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Loud noises until late at night, check in was unbelievably slow, and no staff on check out.
Stayed 2 nights in Dec 2017

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’d Stay Again..
Only staying one night. Nice big room/bathroom and very clean. Staff very helpful. Slight niggles..tv remote not working (batteries?). Radiator needed sorting - all of it was not heating the room. That aside, we’d stay there again, no problem, which is maybe the best measure
Stayed 1 night in Dec 2017

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much for a 3* and AA 3* hotel!!!
I would never stay here again. There wasn't a room when we checked in, then magically one appeared. The Manager was very abrupt and extremely rude. NEVER AGAIN!!!
Stayed 1 night in Dec 2017

2/10 Terrible

Slickspiv, Radstock

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Stay
My wife and I stayed for one night at this hotel and never again. We nearly didn't get a room as it was over booked and when we did get a room, it must have been one they never use as it smelt of stale cigarettes and was freezing cold. When we got into bed, it was like getting into an ice box. The breakfast was nothing to shout about neither.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean rooms & comfy bed
Check in was a shambles. There were 3 members of staff, none of which seemed to know that I had two rooms booked, even though they had phoned the day before to check. On arrival, the room was freezing but it did warm up slowly. The hotel is extremely dated but the rooms are very clean and comfortable. If you need somewhere cheap to stay then it's ok, not special in any way but does the job.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
We got there only to be told the hotel was overbooked and they had no room for us. They found us another hotel 20 miles away..... too far away from the venue we had tickets for. They offered us the difference in room rates between the 2 hotels and a little towards taxi fare. Not a happy customer. Not sure who was at fault..... Expedia or the Hotel
Stayed 1 night in Nov 2017

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

2/10 Terrible

Stuart

Disliked: Staff & service, room comfort
Don't ever.....
Booked a family room and ended up with a twin room. Had to have a camp bed for my 8 yr old which made it very cramped. The heating didnt work and the so called family room was directly above the entrance where wedding guests congregated to smoke until the early hours. Couldn't get a drink at the bar because there was a wedding on and the other bar shut at 9.30pm on a saturday! The guy at reception didn't even hint at an apology and clearly didn't care. Worst experience ever and i stay in hotels very frequently for work.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Very clean, good staff, few things was broken when first was in the room, but this got resolved immediately, thanks for our stay,
Stayed 1 night in Oct 2017

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is a little outdated but I have to say the staff group are one of the best I have encountered during all my travelling. that alone would much me choose to stay again
Stayed 1 night in Oct 2017

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
It was a bed for the night
The hotel is fairly easy to find from the Motorway. On the evening of our stay, the hotel was hosting a fundraising event which meant that even though we were told upon check-in that the restaurant was serving food, when we arrived at the restaurant we were promptly told that it was closed due to their catering for the event. The room was sufficient for the evening but the noise that was coming from downstairs was intolerable. Ideally, we should have been warned of this event on booking in order to make an informed decision about our stay.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
On arrival their was no room
Staff wasn’t interested stated all rooms were booked out for a wedding and said there was nothing they could do about it, we had traveled and paid for the room ; miraculously after demanding to see the manager she gave us someone else’s room who hadn’t arrived yet and said they would sort out them when they arrived . Also was told that this problem happens regularly.
Stayed 1 night in Sep 2017

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

mike, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with easy access to motorway.
Helpful welcoming staff and good facilities. Large room in quiet area of hotel.
Stayed 1 night in Jul 2017

8/10 Good

clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Friendly
Very well looked after with a special mention to their excellent Chef and the friendly staff Only downside was the malfunctioning air conditioning
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very friendly staff receptionist was extremely helpful
Stayed 1 night in Jul 2017

4/10 Poor

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Shame about the Air Conditioning
Air conditioning not working, a wedding booked in and a hot day! Wedding guests were outside until the early hours, had to have windows open because of lack of air conditioning resulted in very little sleep. Staff were friendly and helpful especially Jonathan.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service
Noise levels unacceptable
We stayed for one night which was our third stay in the last 3 months but we will not be returning. There was considerable noise from the reception area, mainly singing, until 1.30am. We phoned the night porter but the phone was answered by one of the revellers so we gave up. The unacceptable noise levels continued for a further hour. We complained as we left and we received an apology and we were told our concerns would be passed to management but no response has been received from them. Why would you stay in a hotel if a decent nights sleep is virtually impossible?

8/10 Good

Kieran

Liked: Cleanliness
Booked in suite and the spa bath didn't work

8/10 Good

Rossallie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Consort Hotel Sheffield
Nice surprise when arrived at hotel as clean premises and lots of parking available. Check in was straightforward and great welcome. Requested for a room on top floor at quiet end of hotel very happy with it. Spacious, king bed and bathroom with separate shower and bathtub.clean and tidy. Onsite restaurant with bar a good variety of food. Went across road to restaurant winebar and impressed with choice of food and drinks available. Would recommend as an option. Location is 28mins from Sheffield city centre. Would consider staying at hotel again.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly staff, room and shower great, would suggest letting customers know before they book if there is a wedding reception happening on the date they are booking for, ( very loud )

8/10 Good

Graham, wigan

Liked: Cleanliness, room comfort
The Good & The Bad
We were given room 108 but on entering the room the smell of paint was horrible after five mins the fumes gave us a headache, I complained to the desk & asked if we could move, I was offered no alternative but simply told that nothing could be done as the room had been recently decorated and the smell was unavoidable. I also complained that the TV did not work the assistant got the restaurant manager to look at the TV, he could not fix the TV but stated it did not matter as he could not leave us in this room with the fumes as he could not stand it himself any longer, although I must say just before the Manager had arrived we had found another room in another hotel near by and had decided to check out. The restaurant manager moved us to a room on the second floor, what a difference the room was fantastic my recommendation is if you have the choice go for a deluxe room the extra cost is minimal. To sum up if the TV had been working the reception staff would not have sent the restaurant manager & were happy not to do anything about the paint fumes and leave us in that room. The way we were looked after by the restaurant manager was second to none he was very attentive & even took the trouble later that night to ask if everything was OK, he is a credit to the hotel. The evening meal was exceptional in value and quality it was worth staying in the hotel just for the meals. The breakfast staff was also very attentive; the breakfast was good quality at a good price.

8/10 Good

Susan, West yorks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good
Extremely helpful reception staff comfortable room good breakfast

8/10 Good

Danny, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double booked my all's well that ends well
Didn't end up staying here as they double booked me. But they sent me elsewhere and I had a great experience there.

4/10 Poor

Melissa

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Below average
The shower was broken, kettle dirty and the service in the restaurant for breakfast was poor (breakfasts took ages causing people to complain and leave).

10/10 Excellent

Louise, Canvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lou Lou hotel stay
Spend 2 night very comfortable perfect for our needs

6/10 Okay

Roger, sheffield

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Pity about the housekeeping
I reported that both soap dispensers in the bathroom were empty but nothing was done to replenish them. They did give me some miniatures to use, and the hotel was otherwise good and suited my purpose exactly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful staff. The only issue I had the water pressure in the shower was extremely week.

8/10 Good

John, Carnforth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect apart from the shower
Lovely hotel with comfy beds and lovely bathrooms. No complaints at all apart from the shower. I nearly had to run round just to get wet. If this hotel had better showers then it would get full marks from me

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
England get away
Very pleasant friendly service

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
enjoyable stay
We had the executive double room, lovely and spacious, but we did keep falling fell the crack as the beds were adjoined. Service was good, only concern was that they didn't tell us to keep the cardboard part of the room key, which we almost lost and so we couldn't get drinks in the bar. A bit frustrating. But staff were apologetic. Overall a lovely hotel, good food on the Sunday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel & reasonably priced.
Hotel found clean, tidy & presentable with very pleasant staff. Restaurant has a good breakfast with choice of meals in the evening.

8/10 Good

Andy, Sunderland, Tyne and Wear, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and pleasant hotel
Really nice hotel for where it is, right off the motorway. We were surprised at how spacious our room was, the bed was huge. Staff were pleasant and the breakfast was nice too. All in all a pleasant stay and well worth the value, we would definitely return.

8/10 Good

Neil, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights stay
Attended a Wedding Reception at the hotel and booked to stay overnight rather than go home. Not the most exciting of neighbourhoods but as we were staying within the hotel this didn't matter at all. Good deal through hotels.com and a splendid room with large bed and spacious bathroom. Nice breakfast the next morning and would recomend for anyone doing the same.

10/10 Excellent

Dominic, Guildford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed recently for business. It was a nice hotel, with a very large and well-presented room. The staff were great, friendly and helpful. The restaurant food was unfortunately a bit bland, but otherwise OK. The hotel was easy to get to being just off the M1 (though not noisy). There are various small towns within 15 mins driving distance, but not much nearby. I'd recommend it and would stay again.