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Reviews of Marriott Tulsa Hotel Southern Hills

3.5 out of 5
Marriott Tulsa Hotel Southern Hills
1902 E 71st St, Tulsa, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 498 out of 888 reviews" "
Rating 8 - Good. 232 out of 888 reviews" "
Rating 6 - Okay. 80 out of 888 reviews" "
Rating 4 - Poor. 42 out of 888 reviews" "
Rating 2 - Terrible. 36 out of 888 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marsha L.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Always a great experience!
Stayed 1 night in Jan 2024
Response from RS/GM on 19 Apr 2024
Hello Marsha,Thank you for your kind review. We appreciate you and your business. Hope to see you soon again.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tea - AFOM on 16 Apr 2024
Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay and we look forward to seeing you the next time you are in the area!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay! Highly recommend!
Stayed 2 nights in Mar 2024
Response from Marie on 15 Apr 2024
Thank you for choosing Tulsa Marriott Southern Hills. Your recommendation means a lot to us. We are looking forward to welcoming you back again soon!

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Marie on 15 Apr 2024
Thank your for choosing Tulsa Marriott Southern Hills! We look forward to welcoming again soon!

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We had three rooms reserved, one had to be refunded due to no AC and smell of marijuana in the room. Thankfully we were able to make do with only 2 rooms. The AC in our room also really struggled and it wasn’t even very hot outside. Terrible bathroom experience. There is no lock on the sliding door, and the shower is completely clear glass—not good for a privacy. Also, the sliding shower doors would not stay shut. Tried everything, but a few inches open at one end was the best we got. The breakfast was decent, but we paid additional for breakfast buffet on both our rooms but were then told once we got there that it only covered two people—we had to pay additional for the others. If we had known that before we sat down, we would have gladly saved the breakfast fee on our rooms and eaten out at a nicer establishment for the same cost. Very frustrating, and was not made clear at booking or checkin that it only included 2 guests. We travel for our kids sports constantly, and I’ve never encountered that policy. Finally, valet failed us. At checkout I was alone with my toddler and all our luggage while my husband took the other kids to where they needed to be. There was no valet attendant there and after waiting a while, I had to ask the front desk to try to contact them. Turns out they were at the airport. The front desk was able to get me my key, but then I had to walk across the parking lots with all our stuff and my toddler in tow. Beyond frustrating!
Stayed 1 night in Apr 2024
Response from RS/GM on 8 Apr 2024
Dear Jennifer,We are sorry to hear that you did not have a very good stay. This normally is not the case. We sincerely apologize for the inconvenience.

8/10 Good

ruvim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Mar 2024
Response from RS/GM on 5 Apr 2024
Dear Ruvim,Thank you for your kind feedback. We appreciate you and your business. Hope to see you soon again !

10/10 Excellent

Zackary

Stayed 1 night in Mar 2024
Response from Marie on 15 Apr 2024
Thank you for choosing Tulsa Marriott Southern Hills! We look forward to welcoming you again soon!

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! It was super clean , smelled so good, the pool perfect temperature. Loved this hotel
Stayed 1 night in Mar 2024
Response from GK on 16 Mar 2024
We're very thrilled to see you had a great stay Rosa!! We're glad you appreciated the pool! Thank you so much for staying with us, and we hope to see you again soon!

10/10 Excellent

Jessica

The room is good it’s a little warm through the property and the room is also a little warm and humid feeling. The air conditioning won’t go below 60.
Stayed 1 night in Mar 2024
Response from RS/GM on 11 Mar 2024
Thank you, Jessica.We appreciate you and your kind feedback !

8/10 Good

Lois

Travelled with family
I liked the showers, the cost was too high
Stayed 1 night in Mar 2024
Response from Tea Green - AFOM on 8 Mar 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you overall enjoyed your stay. We would love to know how we can better our offerings and services. We hope for the opportunity to make your next stay more enjoyable.

10/10 Excellent

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The entire experience was great! Fast check in. Clean and quiet rooms. Great handheld shower options.
Stayed 1 night in Mar 2024
Response from Tea Green - AFOM on 5 Mar 2024
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay and the staff. We hope to see you the next time your travels bring you to the area!

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there attending a conference. The property was close to venue, very clean, and very safe. The exhaust fan in the bathroom didn't work and the shower could have been a little hotter. Great stay.
Stayed 1 night in Mar 2024
Response from Tea Green - AFOM on 4 Mar 2024
Thank you for choosing to stay with us and taking the time to share your experience. We are pleased to hear that you enjoyed your stay, and we hope to see you again in the future

10/10 Excellent

aron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was great. Nice young lady handled it very fast.
Stayed 1 night in Feb 2024
Response from Tea Green - AFOM on 25 Feb 2024
Thank you for choosing to stay with us and taking the time to share your experience. We are pleased to hear that you enjoyed your stay and we look forward to seeing you the next time you're in the area!

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Valentines day 2/14/2024, also me and my wife's anniversary. We were informed in the middle of our stay no hot water for showers and breakfast was cancelled even though it was part of what I paid for. We were on the 7th floor and elevators diddnt work. The staff diddnt bother to inform us where the pool was or anything. No information. The Hotel manager said they would make it up to us with 2000 Mariott points(equal to $17.20). Thats not compensation, thats a joke. We will never come back to this hotel.
Stayed 1 night in Feb 2024
Response from RS/GM on 20 Feb 2024
Dear Daniel,Very sorry for your disappointment. Our apologies. Yes, the hot water problem did occur, and we worked diligently to resolve it. Hope you give us another chance. Thank you !

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay excellent room service
Stayed 1 night in Feb 2024
Response from RS/GM on 16 Feb 2024
Dear Stacy,Thank you for your stay and kind review. We appreciate you and look forward to welcoming you soon again!

10/10 Excellent

Walter, Orange

Business traveller
Lovely hotel and convention venue in south Tulsa.
Stayed 1 night in Feb 2024
Response from RS/GM on 15 Feb 2024
Thank you for your business and for staying with us. We appreciate the feedback. Hope to see you soon again!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was really great for the price, did not expect such a well maintained and modern room when I booked. Better than okc rooms costing double.
Stayed 1 night in Feb 2024
Response from GK on 11 Feb 2024
Thank you Richard! We're very pleased to see you had a great experience with us!

10/10 Excellent

Khalon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GK on 11 Feb 2024
Thank you Khalon!!

10/10 Excellent

Tammy, Benton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Titan sports complex
Stayed 2 nights in Feb 2024
Response from RS/GM on 9 Feb 2024
Thanks for your stay and great review. We appreciate you and your business. Hope to see you soon again !

10/10 Excellent

Luknam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tea Green - AFOM on 28 Jan 2024
Thank you for your feedback. We are pleased to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

2/10 Terrible

Sharla

Stayed 1 night in Dec 2023
Response from Tea Green - AFOM on 25 Jan 2024
We’re sorry to hear that you did not have a good experience during your stay. We would love to get a better understanding of what went wrong. Please give us a call to discuss further.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were absolutely awesome. Disappointed I that the breakfast was not included and it wasn’t very appetizing for the price.
Stayed 2 nights in Jan 2024
Response from Tea Green - AFOM on 19 Jan 2024
Your feedback is very much appreciated. We are pleased to hear that you overall enjoyed your stay and we have shared your concerns with the Restaurant Manager. We hope to see you again in the future.

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility with friendly efficient staff!!!
Response from Tea Green - AFOM on 8 Jan 2024
Thank you for sharing your feedback with the team. We are very pleased to hear that you enjoyed your stay and we hope to see you the next time your travels bring you to the area!

10/10 Excellent

Jack

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from RS/GM on 9 Jan 2024
Thank you, Jack for your kind review.Hope to see you visit us again.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at this hotel. I felt very safe since Tulsa's crime has gotten so bad. I loved that nobody could go up in the elevator without their room key. The food was outstanding and everything was very clean. I will stay there again!
Stayed 1 night in Jan 2024
Response from RS/GM on 9 Jan 2024
Thank you, SallyHope to see you visit us again.

10/10 Excellent

Maranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RS/GM on 9 Jan 2024
Thank you, Maranda.We appreciate you and hope to see you again.

10/10 Excellent

Russell

Stayed 2 nights in Dec 2023
Response from Tea Green- AFOM on 25 Jan 2024
We are pleased to hear that you enjoyed your stay. The next time you’re in the area, give us a call!

8/10 Good

Kimberly

Stayed 1 night in Dec 2023
Response from GK on 7 Jan 2024
Thank You Kimberly!!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GK on 7 Jan 2024
Thank You Wesley!!

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GK on 7 Jan 2024
Thank You Yvette!

10/10 Excellent

Shawn

Stayed 1 night in Dec 2023
Response from GK on 2 Jan 2024
We're glad to see you had a great stay Shawn!

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GK on 25 Dec 2023
I'm glad to see you had a great stay Roy!

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GK on 25 Dec 2023
I'm glad to see you had a great stay Deanna!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RS/GM on 22 Dec 2023
Dear Walter,Thank you for staying with us and for your kind review. Hope to see you soon again and Happy Holidays!

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was too soft for us, but other than that, it was great.
Stayed 1 night in Dec 2023
Response from - Tea Green AFOM on 16 Dec 2023
Thank you for sharing your feedback with the team. We are pleased to hear that you overall enjoyed your stay and we hope to see you again the next time your travels bring you to the area!

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roon was beautiful, the staff friendly, the location convenant, but the parking was horrible. Right in front of the main door was for valet parking. The lot adjacent was a pay to park lot. The next closest lot was roped off for valet. The furthest lot, were everyone parked, was full. We had to park over a black away
Stayed 1 night in Dec 2023
Response from -Tea Green Assistant Front Office Manager on 8 Dec 2023
Thank you for taking the time to share your feedback with the team. We are pleased to hear that you enjoyed your stay and our amenities. We hope to see you the next time your travels bring you to the area.

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gurpreet on 5 Dec 2023
Thank you for choosing Tulsa Marriott Southern Hills.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gurpreet on 5 Dec 2023
Thank you for choosing Tulsa Marriott Southern Hills.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RS/GM on 4 Dec 2023
Thank you, kindly for your stay and feedback. We appreciate it.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was delightful from the moment a wonderful person checked us in. The hotel is lovely with many nice amenities. Our room was quite spacious, comfortable and quiet. We thought the cost was also reasonable, given that the hotel is such a nice one. Most of all, all staff members were incredible. This includes restaurant staff while we had breakfast, the sweet server at Starbucks, and the really nice person who checked us out. Thank you and we shall recommend and return!
Stayed 2 nights in Nov 2023
Response from RS/GM on 4 Dec 2023
Thank you, Maureen.We appreciate your feedback and valuable business. Hope to see you soon again.

8/10 Good

LaWanna

Stayed 2 nights in Nov 2023
Response from - Tea Green AFOM on 16 Dec 2023
Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay, and we look forward to seeing you the next time your travels bring you to the area.

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch, just top notch. Some trouble with the elevators when we arrived and later with door locks. Other than those minor situations, tremendous room, great view of Turkey Mountain, and everything (wi-fi, frig, TV, shower) worked seamlessly. We’ll be back!
Stayed 1 night in Nov 2023
Response from Gurpreet on 27 Nov 2023
Thank you for choosing Tulsa Marriott Southern Hills. We look forward to hosting you again.

10/10 Excellent

Drew

Stayed 3 nights in Nov 2023
Response from - Tea Green AFOM on 16 Dec 2023
We are pleased to heat that you enjoyed your stay, and we hope to see you the next time you are in the area!

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, property conditions & facilities
Bartender was only interested in guys at the bar. Terrible service. Front desk staff were great! Very professional and helpful.
Stayed 1 night in Nov 2023
Response from RS/GM on 15 Nov 2023
Thank you, Linda.We appreciate your business and hope to see you soon again.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just enjoyed the atmosphere. We were here for ORU homecoming.
Stayed 2 nights in Nov 2023
Response from Gurpreet on 13 Nov 2023
Thank you for choosing Tulsa Marriott Southern Hills

10/10 Excellent

Tami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overnight stay. The bed and bedding were very comfortable! Great nights sleep.
Stayed 1 night in Nov 2023
Response from Tea Green on 13 Nov 2023
Thank you for taking the time to share your feedback. We’re happy to hear you enjoyed your stay. The next time you’re in the area, give us a call!

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gurpreet on 13 Nov 2023
Thank you for choosing Tulsa Marriott Southern Hills

8/10 Good

Dillon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tea Green on 13 Nov 2023
Thank you for sharing your feedback. We hope to see you the next time you’re in the area!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from -Tea Green Assistant Front Office Manager on 12 Nov 2023
Thank you for your feedback, we hope to see you the next time you are in the area!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well taken care of. Nice large lobby. Restaurants and a Starbucks. The staff was super courteous. The King room was perfect and the bed was super comfortable.
Stayed 1 night in Nov 2023
Response from Rs/GM on 9 Nov 2023
Thank You, Larry.We appreciate you and your business. Hope to see you soon again.