Shuttle service stinks
We were taken by hotel shuttle earlier in the evening to the casino one mile away. We were told they would come right back to pick us up whenever we were ready to leave. We called them at 11:45 p.m. & said we were ready to be picked up & was assured they were on their way. Four phone calls & and an hour & a half later, the shuttle FINALLY showed up, with another VERY irritated hotel couple onboard who had been waiting well over an hour to be picked up from their destination. But our phone calls to the hotel during this time were answered by Lora (front desk clerk) each time more irritable, less friendly, & the last one we had with her, she hung up on us. We will not be using the shuttle again.
Comment from Hotel Management
07-Jul-2017 by Kristine K, Hotel Management
Our apologies to the unforeseen circumstances you encountered with the shuttle. It is based upon availability. We appreciate your feed back and our staff has been made aware of the situation.