Property amenity

Reviews of Edgewater Inn and Suites

2 out of 5
Edgewater Inn and Suites
275 E. Johnson Ave., Coos Bay, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 420 out of 1010 reviews" "
Rating 8 - Good. 361 out of 1010 reviews" "
Rating 6 - Okay. 132 out of 1010 reviews" "
Rating 4 - Poor. 60 out of 1010 reviews" "
Rating 2 - Terrible. 37 out of 1010 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room that was recently remodeled. It was very nice and really spacious. The staff were fantastic at check in and check out. The coffee in the morning was great too. The only complaint is that the people above us were up late and we could hear everything. It's a good thing we are heavy sleepers. We would stay here again but I'd ask to be on the top floor.
Stayed 1 night in Mar 2024
Response from Deseray on 27 Mar 2024
Thank you for your lovely feedback. I am so sorry that you were able to hear your upstairs neighbors. We hope to see you soon

2/10 Terrible

Dustin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This place is a total dive. It really shows what kind of work can be done with selective camera angles and filters. They blatantly lied about the pool being open which it was not when we arrived. We walked out in disgust as we felt unsafe and like we would pick up a communicable disease if we slept on the beds. We asked for a refund and the front desk guy was rude and said good luck. We booked thru Expedia and they were useless in helping us get a refund as well. We ended up going to another hotel and having to pay for 2 hotels one night on our road trip. Steer clear of this place at all costs.
Stayed 1 night in Mar 2024
Response from Deseray on 21 Mar 2024
I am sorry that this was your thought of our newly renovated hotel. We are all Commitment to Clean trained to insure the upmost cleanliness and take great pride in our hotel. Unfortunately Expedia reservations are not refundable so we are unable at the property to refund money.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with friendly, knowledgeanle staff and great rooms. Dont miss out.
Stayed 1 night in Mar 2024
Response from Deseray on 18 Mar 2024
Thank you for your lovely feedback ! We are glad you enjoyed our newly renovated rooms and we hope to see you soon!

8/10 Good

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was freshly renovated and clean. Surrounding area didn’t seem great, but we walked over to one of several fast food restaurants in the area without issue.
Stayed 1 night in Mar 2024
Response from Deseray on 12 Mar 2024
Thank you for your feedback. Were happy you enjoyed our newly renovated rooms. Hope to see you soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The property is currently being remodeled and the room I stayed in was very clean. There is not a restaurant on site, but if you want a great dinner with a view just five miles out of town I’d highly recommend the Hilltop.
Stayed 1 night in Feb 2024
Response from Deseray on 28 Feb 2024
Thank you for your feedback we are glad that you enjoyed our clean remodeled rooms. It sounds like you had a wonderful dinner at the Hilltop as well! What a wonderful view with dinner.

4/10 Poor

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I reserved a King room with a hot tub. First room they put me in was a double queen. While getting this fixed I was informed they no longer had hot tubs in the rooms. The staff were friendly and helpful, but I'm still disappointed with my stay.
Stayed 1 night in Feb 2024
Response from Deseray on 28 Feb 2024
We are so sorry that we no longer have hot tub rooms I understand how disappointing this can be. We hope after renovations you will stay again

10/10 Excellent

Clark

Stayed 1 night in Feb 2024
Response from Deseray on 27 Feb 2024
Thank you for your feedback hope to see you soon!

6/10 Okay

Kemi

Liked: Staff & service
Disliked: Property conditions & facilities
We chose this hotel for its indoor pool (we needed it for PT) and for the included breakfast. BOTH were unavailable. Very disappointed. Also had very noisy people above us from 1am to 4am.
Stayed 1 night in Feb 2024
Response from Deseray on 26 Feb 2024
Thank you for your feedback we are sorry our pool is temporarily closed for maintenance and for the noisy upstairs neighbors.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and helpful.
Stayed 1 night in Feb 2024
Response from Deseray on 26 Feb 2024
Thank you for your feedback! We strive to treat everyone like old friends the second you walk in. We hope to see you soon!

8/10 Good

Christy

Liked: Staff & service
Near grocery and Starbucks, and right on the bay. Undergoing a remodel.
Stayed 2 nights in Feb 2024
Response from Deseray on 23 Feb 2024
Thank you for your feedback! We hope to see you soon

4/10 Poor

Leslie

Stayed 1 night in Feb 2024
Response from Deseray on 21 Mar 2024
Thank you for your feedback if there are any concerns you would like us to address please reach out to the hotel so we can better improve for future stays.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
it is currently under construction, but from the rooms that have been redone, they look great. would definitely stay here again
Stayed 1 night in Feb 2024
Response from Deseray on 20 Feb 2024
Thank you for your feedback we are so happy you enjoyed our newly renovated rooms. Hope to see you soon!

8/10 Good

golda, winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient location in the heart of town. Room was clean. Hotel was under renovation. Room was updated and nice. Unfortunately, paint fumes permeated the hallways. Many side entrance doors from outside were unlocked for all hours. Not a safe set up. Each side entrance should require a key card to open. Safety should be 1st.
Stayed 1 night in Feb 2024
Response from Deseray on 19 Feb 2024
Thank you for your feedback were glad that you enjoyed our new rooms we also apricate your patience while we are finishing up renovations

10/10 Excellent

bruce, Port Orford

Stayed 1 night in Feb 2024
Response from Deseray on 21 Mar 2024
Thank you for your feedback we hope to see you soon!

2/10 Terrible

Tom

Travelled with family
Liked: Staff & service
Disliked: Amenities
We stay here ever anniversary and this year our HVHS Swim team stayed here. The staff was good, we did not know there were sewage and water problems till we go there the smell was terrible. We ended upstairs, my wife is 77 and has a hard time walking and I am 81 and took all our items upstairs, If someone has called us and told us there were problems it would have been nice. The safety of everyone should be most important. Then a group has an old beat-up car that at 2 am were doing wheels in the parking lot. Would not highly recommend you as my wife has always done as she runs three chruchs and a school. Tom Scherf 204 E. Rosewood, Grants Pass, OR
Stayed 1 night in Feb 2024
Response from Deseray on 12 Feb 2024
Thank you for your review. I appreciate you letting us know that the school group was not behaved. We will be reaching out to that school directly If you would like to call the hotel directly I would love to see what we can do to get a second chance to wow you

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled room. Very clean. Comfortable.
Stayed 1 night in Feb 2024
Response from Deseray on 19 Feb 2024
Thank you for your feedback we are so glad you enjoyed our newly renovated room. We hope to see you soon!

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gave only four stars because of the remodeling and it was night when we arrived and I didn’t see surrounding area enough to judge it. They are in process of remodeling and the rooms that are finished are clean nicely done! Some have balconies. I like the simplicity and freshness of the room we had. There were plenty of outlets for charging our devices and it was well lit so you could see the cleanliness of the room. The room has a very large tv and the bed was comfortable. It has a pretty view of the river. I would not say it’s plush but I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Deseray on 6 Feb 2024
Thank you for your wonderful feedback about our recently renovated rooms! We hope to see you soon

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
They are in the process of remodel. We were just an overnight stop in one of the finished rooms. Beautiful
Stayed 1 night in Jan 2024
Response from Deseray on 5 Feb 2024
Thank you for your feedback we are so happy that you got to enjoy our beautiful new rooms! Hope to see you soon

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent
Stayed 2 nights in Jan 2024
Response from Deseray on 29 Jan 2024
Thank you for your feedback! We hope to see you soon

6/10 Okay

Karen

Stayed 2 nights in Jan 2024
Response from Deseray on 29 Jan 2024
Thank you for your feedback we hope to see you soon!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stop in Coos Bay
Stayed 1 night in Jan 2024
Response from Deseray on 29 Jan 2024
Thank you for your wonderful feedback we hope to see you soon!

8/10 Good

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Deseray on 23 Jan 2024
Thank you for your feedback. We hope to see you soon!

2/10 Terrible

Toni

Stayed 3 nights in Jan 2024
Response from Deseray on 18 Jan 2024
Thank you for your feedback we apologize that your stay wasn't 5 out of 5 we always strive for a great guest experience if you would like to further discuss how we can improve please call us directly we would love to hear from you

8/10 Good

Janna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deseray on 15 Jan 2024
Thank you for your feedback your business is appreicated

2/10 Terrible

Sara

Stayed 1 night in Jan 2024
Response from Deseray on 8 Jan 2024
Thank you for leaving feedback we strive for a wonderful guest experience if you would like to elaborate on what we could do better We would love to hear from you and you can call the hotel directly

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Deseray on 8 Jan 2024
Thank you for your feedback your business is appreicated

8/10 Good

Yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Deseray on 8 Jan 2024
Thank you for your feedback your business is appreciated.

10/10 Excellent

Marius, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Deseray on 8 Jan 2024
Thank you for your feedback we are glad that you had a good time! Hope to see you soon!

4/10 Poor

Christine

Stayed 1 night in Dec 2023
Response from Deseray on 1 Jan 2024
Thank you for your feedback Please call the hotel directly if you would like to further discuss how we could do better next time

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and clean
Response from Deseray on 12 Feb 2024
Thank you for your feedback! We hope to see you soon

8/10 Good

Shivohn

Stayed 1 night in Dec 2023
Response from Deseray on 1 Jan 2024
Thank you for your feedback we are glad you had a good time! Hope to see you soon

10/10 Excellent

Frank

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you like peaceful quiet accommodations. My only complaint is I was charged a fee at the property that I was not aware of when booked the room. Other than that I have zero complaints.
Stayed 4 nights in Dec 2023
Response from Caleb B on 27 Dec 2023
Thank you so much for the review! Sometimes the local and state taxes appear slightly different than on third party sites so we will be more than happy to correct that for you in the future. Thank you for staying with us.

4/10 Poor

Melodye

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t told until AFTER booking and being charged that the hot tub wasn’t working. Once we got there, we were told they didn’t actually have breakfast in the morning as advertised (we chose this specific location for the reason as we had several children with us). We did not have access to WiFi in our room and when I brought it up to the front that I needed to access internet to work, I was met with “Yeah, that’s being worked on.” and offered to work in the lobby—which was on the opposite end of my room and was full of teenage girls there for a basketball tournament). The pool had just been reopened that day and was FREEZING. My parents’ TV didn’t work in their room and had to have it “reset” and when they had issues with it again the next morning at 8am, they told my parents “we’ll have them reset it this afternoon since checkout is in three hours”. All things that I honestly could have dealt with had I known they wouldn’t be available ahead of time, but feel it was extremely deceitful to not notify the consumer until after check-in and receiving payment, which would’ve taken 3 business days to reverse had we chosen to move hotels—which were all already booked due to the basketball tournament. Great location with great potential but it was undergoing construction and said tools and materials were strewn about the hallways. One of our kiddos even got a nail through his foot. Very disappointed and won’t be booking here again.
Stayed 1 night in Dec 2023
Response from Caleb B on 19 Dec 2023
I'm very sorry for your experience not being what you had expected. We will do our best to make these changes more transparent on the booking sites to the best of our ability.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shore Acres Christmas lights
Was a great stay. Went with family. Our room was very clean and looked to be recently updated. Would stay again.
Stayed 1 night in Dec 2023
Response from Caleb B on 18 Dec 2023
Thank you so much for your review!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
New make over is great. Housekeeping is excellent. Stayed one night.
Stayed 1 night in Dec 2023
Response from Caleb B on 18 Dec 2023
Thank you for your review! We'll make sure the housekeepers know that you enjoyed their service.

10/10 Excellent

Quinton, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deseray on 18 Dec 2023
Thank you for your feedback were glad you had a good time! We hope to see you soon

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new room all updated bathroom, shower etc. Nice large TV had a nice stay and will come back.
Stayed 1 night in Dec 2023
Response from Deseray on 17 Dec 2023
Thank you for your feedback we are happy that you enjoyed your stay and we hope to see you soon!

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caleb B on 16 Dec 2023
Thank you for your review. We appreciate you staying with us!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023
Response from Caleb B on 16 Dec 2023
Thank you so much for your review! We appreciate you staying with us.

10/10 Excellent

Sebastien, Sooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Deseray on 12 Dec 2023
It looks like you had a great time! Thank you for your feedback your business is appreicated. Hope to see you soon!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael K. on 9 Dec 2023
Thank you for the awesome review.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were great. Room was clean and comfortable. Will stay here again.
Stayed 1 night in Dec 2023
Response from Deseray on 6 Dec 2023
Thank you for your feedback your business is appreciated! It looks like you enjoyed your stay with us! We hope to see you soon

8/10 Good

Marsha

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good friendly staff.... average accommodations
Was happy to get a ground floor room as per my request. Hot tub was still not working (seems that it hasn't been for quite some time.) pool was open. Nice coffee/tea set up but I miss the breakfast that they once had.
Stayed 2 nights in Nov 2023
Response from Deseray on 6 Dec 2023
Thank you for your feedback it looks like you had a good time while here. We hope to see you soon!

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service
Great staff, check in
Stayed 1 night in Dec 2023
Response from Deseray on 6 Dec 2023
Thank you for your feedback your business is appreciated! We hope to see you soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael K. on 3 Dec 2023
Thank you for the review.

4/10 Poor

Matt

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Most of the hotel staff was friendly and happy to see us. The rooms are large and "seemed clean". I say "seemed" because there was food in the refrigerator when we arrived...what else didn't they clean? A cart with bed linens was stored in the hallway near our room, just feels kind of sloppy. Sound insulation was terrible (people walking upstairs sounded like elephants, we could hear everything going on in hallway & neighbor rooms, cars driving in parking lot were also loud)
Stayed 1 night in Nov 2023
Response from Deseray on 29 Nov 2023
We are so sorry that your stay was not up to par. We strive to offer the best possible experience and will be discussing your stay with housekeeping staff to better improve future stays. We are thankful for your understanding while we are under construction we hope that you will come back to see us

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently undergoing renovation but staff were nice and helpful.
Stayed 1 night in Nov 2023
Response from Deseray on 29 Nov 2023
Thank you for your feedback and understanding while we are undergoing renovations. Hope to see you soon!

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is under construction and it looks like they use that for an excuse to leave things stacked every where. Some exterior doors would not shut securely and others were locked so we had to go around the whole place to get to and from our room. Very plain rooms for 122.00 a night.
Stayed 1 night in Nov 2023
Response from Deseray on 28 Nov 2023
Thank you for your feedback and understanding while we are under renovations we hope that you will come back and check out our beautiful rooms when we are done.

10/10 Excellent

George, Camarillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, spacious room. Skeleton staff on hand and half of the property was going through renovation. On the edge of town, you need to drive to get to get to the heart of the city.
Stayed 1 night in Nov 2023
Response from Deseray on 28 Nov 2023
Thank you for your feedback . It looks like you had a good time while here. We hope to see you soon!