Ratings based on 1,286 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

W SFO Is Fantastic

Posted 15-Oct-2017
Great location. Attentive staff. Excellent service in restaurant and bar. Would go back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in great location

Posted 13-Oct-2017
Pros: Nice bar, great bed, very good breakfast.
Cons: Would be nice if they hadn't tried to charge us for wifi (actually included in our Expedia room rate)... Charge was removed, but still.
Location: Next to MoMa, so go and be cultural and then have a fantastic meal at In Situ!
Efficient valet parking and check-in, Nice room, with fantastic "window seats" to enjoy the view. Great bed. Nice cocktail bar (very smart move to give us a $30 "bar credit" as part of the room charge). Very good breakfast at the TRACE restaurant; the granola was very tasty, but the quiche Alsacienne was exceptional! Check-out was a bit weird; uninterested staff who also tried to charge us for wifi that was actually included in the room rate. But he was just an exception; all the other staff over the course of our stay were great. Although check-out was at noon, valet parking was good till 6pm, which was a nice surprise.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Juan Capistrano

up from s.Cal for Fleet Week and the Ravens-Raider

Posted 10-Oct-2017
Pros: quiet, friendly, clean.
Cons: nothing
Location: great central city location
great staff and food!!! close to major events and airport.
5 out of 5
Recommended
for Everyone
by A verified traveller from Palo Alto, CA

Great weekend stay

Posted 09-Oct-2017
The hotel is efficient in its space. Our corner room had a desk, window seat and was very comfortable. Located across from Yerba Buena, about a 15 min. walk to the Embarcadero, and a 20 min. walk to the Orpheum Theatre. Valet parking was reasonably priced for San Francisco ($56). Early check in allowed with no hassle. Great weekend stay for watching the Blue Angels, going to a show, and riding bikes around the bay!
3 out of 5
by A verified traveller

W in San Francisco

Posted 07-Oct-2017
Very nice, helpful and accomodating hotel staff (excellent) Great location Room needs refurbishing (e.g. carpet) It seems that the room has not be cleaned for a while (e.g. light switches are dirty, sink, carpet etc.) bed mattress very hard and uncomfortable
4 out of 5
Recommended
for Everyone
by A verified traveller from Long Beach, CA

Good location, nice staff

Posted 02-Oct-2017
Pros: Location, staff
Cons: Value for size/price
Location: Location is perfect.Yerba Buena Gardens and Museum of Modern Art across the street/next door
Staff was very friendly, W was located well and was nice overall but bathroom/room was a little smaller than expected and a little "less W" than what I had in San Diego. Water pressure seemed low.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Service

Posted 01-Oct-2017
My stay was wonderful! It was made better by the staff. Especially Julissa, she was amazing and made sure we were well taken care of.
5 out of 5
Recommended
for Everyone
by A verified traveller

Julissa

Posted 30-Sep-2017
Hope I spelled Julissa’s name right. Seriously I don’t know what to say...she made my stay worth it! Especially after the rude staff from late night food service, she knows the story, but still. It was amazing and to be honest it’s nice to have some talk to you that is GENUINE.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fort Lauderdale

Nice choice in downtown San Francisco

Posted 26-Sep-2017
Pros: Staff. location and bed
Location: Many restaurants nearby. short 5 minute walk to Market St.
Very nice hotel and staff. Please with location, facilities and staff. Bed was wonderfully comfortable and I did not want to get out of it. They allowed me a late check out on my last day which was very kind of them. I will stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Posted 16-Sep-2017
Warm and accommodating staff. The room was well-appointed. Lively atmosphere in the lobby area, yet quiet and serene in my hotel room. Great place to stay for business. Highly recommended.