Ratings based on 7,810 Verified Reviews

3.3 out of 5
59% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Central location but old hotel

Posted 19-Aug-2017
The price for the location is great. It's within walking distance to union square or the tram. The hotel is very dated but it was very clean. We loved that Starbucks was 24 hours. But please prepare yourself for the mass of homeless people right outside.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2017
Great stay, rooms were very nice. Great location, very accommodating
3 out of 5
by A verified traveller

The location is walkable to Hayes Valley.

Posted 19-Aug-2017
The location is good but the historic hotel could use some updates. My bed was not comfortable and might have not even been in the frame properly. The housekeeping staff was very friendly and kept my room nicely. I paid $40 plus a day for parking, and it was parked outside and covered in bird poop after 3 days, which was disappointing. The front desk staff were not very friendly. The hotel was OK, I chose it mostly for the location.
3 out of 5
by A verified traveller

Posted 19-Aug-2017
A old and broken hotel that being named "historical reservation" But the staff are nice there
3 out of 5
Recommended
for Students
by A verified traveller from Connecticut

Nice for tourists not for business travel

Posted 19-Aug-2017
Pros: convenient to Bart
Cons: wifi, room lighting
The wifi is weak. I rarely had working internet access using it from my room. The "business center" is costly at $.25 per minute for computer use. Exercise room equipment is not in good shape. So, not a good place for the business traveler. Seems many of my fellow guests were families from other countries vacationing, and probably suited their purposes well. A diner across the street advertizes "Best Breakfast in Town" and I would recommend it for breakfast.
3 out of 5
by A verified traveller from Seattle

An okay classic worth a look.

Posted 18-Aug-2017
Pros: Close to SFCM, Uber and Twitter.
Cons: Time for a face lift.
You can tell this was once a nice hotel, many years ago. The lobby is grand but aging, the hallway are huge and ornate but dimly lit. Seems like th last major update was in the 80s or 90s. There is a Starbucks and a diner in the lobby for a quick bite. Our room was fairly nice and larger than expected. Except bathroom which was tiny with little counter space, but it did have marble and granite finishes. Overall the room was clean with nice sheets and a decent bed. The area was so so with many homeless in the neighborhood, but can't say I saw any area in DT San Fran that was much better, but some worse. We didn't find much fine dining in the area, but there are restaurants nearby. Most seem to be targeted for the lunch crowd but stay open late too.
4 out of 5
Recommended
for Everyone
by A verified traveller from sacramento

Convenient

Posted 18-Aug-2017
Hotel is convenient to Union Square area and you could walk to ATT Park
1 out of 5
by A verified traveller from New York

Hotel in need of urgent renovation

Posted 18-Aug-2017
Pros: Immediate access to Starbucks which is essentially "in" the hotel. I loved the fact that I only had to stay there for a night.
Cons: An injection of capital is desperately needed. The hotel is due a renovation asap or I cannot see it surviving (room rate vs experience cannot work).
Location: The location is good in general for San Francisco, but if you are out in the evening be aware of your surroundings.
The Hotel is in need of an urgent renovation. I get its "historical" value, nevertheless the hotel is dark and it feels dirty from the minute you walk in. I knew I made a mistake in my booking the minute I walked in. The 3 Gents in the reception I was confronted with at check-in felt like they did not want to be there, and they need to seriously re-consider the "welcoming experience" they (donot) offer. I stayed on the 5th floor and had only a carry-on luggage with me, but did not want to even roll it on the carpet (from elevator to my appointed room) - away from the fact that the corridor carpet is badly laid and my luggage would likely be unable to roll all the way, it is by far the dirtiest hotel corridor carpet I have ever seen in any hotel I have stayed anywhere in the world, to date. The room furniture is a combination of old and new, and most appliances / fittings plugged in (e.g. table lamps) their cords were half-hanging off the sockets as they cannot make a good enough connection. I had to tape in my laptop battery so it sits on the socket and connects. The general finishes are old, and I could not really tell if the room has been cleaned or not but definitely it felt dirty. I am lucky I have had to stay there for a night only and will not go back. Shame because somebody can do a lot of things with the property should they decide to inject some money. I did not have breakfast (head straight to the next door Starbucks) so cannot really report on that experience.
2 out of 5
by A verified traveller

Old uncomfortable bef

Posted 17-Aug-2017
Bed has a big indentation in the middle that it was very uncomfortable for 2 people. The bed was partly made,
2 out of 5
by A verified traveller from tampa, fl

Old & dated

Posted 07-Aug-2017
Unless you got a deal on the room, I'd spend a little extra and get something better and newer. The rooms were old, dirty, and dated. The service was questionable and the price was high for what you got, even in San Francisco. There were many homeless outside which is unfortunate for SF, but there are other parts of town where you can stay wo having to step over them getting into your hotel. A solid 2 stars