Ratings based on 276 Verified Reviews

3.7 out of 5
73% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from tyne and wear

Nice hotel close to M1

Posted 14-Oct-2017
Pros: Position off M1, accessible for tourists, most areas of hotel very smart.
Cons: Some bedrooms need upgrading.
Location: Good location for exploring Derbyshire, Alton towers etc
Hotel very nice but our room was in the basement and had a rather drab old fashioned appearance. There seems to be a problem with dampness as there was black round the window frame. Have stayed in this hotel previously and had a much nicer room. The breakfast was very good and there was aside choice from cereals, pastries, fruit, yoghurt and a cooked breakfast.would have appreciated breakfast being a little later than 7-9 am when on holiday.
3 out of 5
by A verified traveller from london

Will not be returning

Posted 11-Sep-2017
We booked a family room for one night as it was very close to a family member that we were visiting. There were 4 of us staying in the room (2 adults and 2 children) as indicated at the time of booking but the room was not fit for purpose. It was a room for 3 with a put you up put in there to make up the numbers but this meant that half of the room was inaccessible without moving the bed. The room also looked grubby and needs freshening up. A lot of money for one shabby room for the night. Glad we didn't pay the extra £14.75 each for breakfast.
3 out of 5
by A verified traveller from london

It was ok for an overnight stay

Posted 22-Aug-2017
It was ok Reception clean and tidy Staff nice but room looked tired Did not eat there
2 out of 5
by lee

Wouldn't stay again

Posted 20-Jul-2017 on Hotels
The bed was comfortable and the room was a decent size. However, the TV didn't work, the iron was broken, the AC has been de-commissioned and it took 20 minutes to get through to room service to order of a very limited menu. Expect much better from a 4*
4 out of 5
by paul

This traveller left a rating score only Posted 19-Jul-2017 on Hotels
4 out of 5
by ruth

This traveller left a rating score only Posted 17-Jul-2017 on Hotels
4 out of 5
by Ian S from North West UK

Lovely service

Posted 07-Jul-2017 on Hotels
Looking a bit tired and mattress is in need of replacement
1 out of 5
by Pauline

Dirty

Posted 02-Jul-2017 on Hotels
Poor stay. Dirty room and really unhelpful staff
3 out of 5
by Denis

This traveller left a rating score only Posted 30-Jun-2017 on Hotels
4 out of 5
by A verified traveller

comfy needs a lil love

Posted 17-Jun-2017 on Hotels
it needs a bit over tlc refurbish but it works...says AC and flat screen tv...im guessing it depends on the room and how much you pay...wifi is free and it works well. ac...nope just a fan. old school tv and only 12 channels...the reception and area and conference rooms and restaurant look amazing and modern, the hallways and stairs need a lil improving...staff is amazing and nice. a lift would be useful...