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Reviews of Hotel Grimsborgir by Keahotels

4 out of 5
Hotel Grimsborgir by Keahotels
Asborgir 30, Selfoss, Southern Region

Reviews

9.2

Wonderful

Rating 10 - Excellent. 174 out of 247 reviews" "
Rating 8 - Good. 47 out of 247 reviews" "
Rating 6 - Okay. 17 out of 247 reviews" "
Rating 4 - Poor. 6 out of 247 reviews" "
Rating 2 - Terrible. 3 out of 247 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Balvinder

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great team
Stayed 1 night in Mar 2024
Response from Harpa on 4 Apr 2024
Dear BaldvinderThank you for your review. We are delighted to hear how well you liked us, and we wish you happy and save travels. See you later!Best regardsHarpa MagnúsdóttirAssistant Hotel ManagerHotel Grimsborgir by KEA

10/10 Excellent

Amit

Stayed 1 night in Mar 2024

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. One of the best hotels I have stayed at.
Stayed 1 night in Mar 2024
Response from Harpa on 2 Apr 2024
Dear EstebanThank you for the beautiful words, we are both happy and thankful that we managed to make you stay so enjoyable. We do hope we will see you later!Best regardsHarpa Magnúsdóttir Assistant Hotel Manager Hotel Grímsborgir by KEA.

10/10 Excellent

steven, goleta

Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin, Frederick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were travelling around Iceland and stopped and stayed here for 1 night on our anniversary. The suite was clean, dinner and drinks were good.
Stayed 1 night in Mar 2024
Response from Harpa on 25 Mar 2024
Dear BenjaminThank you for taking the time to write us a review! We are delighted to hear how well you liked our hotel, the cleanliness and the dinner and drinks! Happy anniversary!We look forward to have you here again later.Best regardsHarpa MagnúsdóttirAssistant Hotel ManagerHótel Grímsborgir by KEA

6/10 Okay

Abu, WARREN

Travelled with partner
Liked: Cleanliness, staff & service
Location was amazing! But problems with patio door, safe locker, and housekeeping was not great
Stayed 4 nights in Mar 2024
Response from Harpa on 6 Mar 2024
Dear Abu.Thank you for taking the time to write us a review. We are happy to hear how well you liked our location, it truly is convinient to the golden circule and other beautiful sites around the south. We are sorry that we where not up to task during your stay, and we have already looked into the matters to fix the problems. I do hope you will give us a second change if you come again to Iceland.Best regardsHarpa MagnúsdóttirAssistant hotel managerHotel Grimsborgir by KEA

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome! Super clean and the staff were so very nice! The rooms had robes and slippers included so that was a bonus - especially with the snow outside! When we arrived to checkin, we were told the receptionist had just stepped away for a few, so the bartender (at the connecting restaurant) invited us to have a complimentary drink at the lounge area by the bar. So nice! And it was only a 2 min wait!! I had a lovely time here - also dined at the connecting restaurant and the food was amazing! Breakfast was also included so great deal! Would definitely recommend!!
Stayed 1 night in Feb 2024
Response from Harpa on 22 Feb 2024
Dear LoriThank you very much for taking the time to write us, and such a nice review! We are in heaven! The snow makes it a little bit like Winter Wonderland dosnt it? We would love to accommodate you later if you ever return to Iceland.Best regardsHarpa MagnúsdóttirHotel Grímsborgir by KEA

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 4 bedroom lodge. Was very big and spacious. We had our own hot tub . Great for families and only 15 minutes drive from the local town of Selfoss. Staff really polite and friendly - nothing was too much. Food was also good
Stayed 3 nights in Feb 2024
Response from Harpa on 16 Feb 2024
Dear DavidThank you for taking the time to write us a review. We are delighted about how well you liked our hotel, the staff, location and the food. Our lodges are perfect fit for families of diffrent sizes, and gives both privacy but also the option of socializing. We hope you had a great stay in Iceland and that we will be able to accomoodate you later if you you travel back to Iceland.Best regardsHarpa MagnúsdóttirAssistant Hotel ManagerHotel Grimsborgir by KEA

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, the staff were very accommodating, and we loved our stay. The room was the highlight, big cozy bed with plenty of pillows, large, awesome tv, large bathroom with heated floors, and great shower. Negatives are just nitpicks: our hot tub didn’t work so we had to change rooms, food at the restaurant was just ok, and the locks on the room were unnecessarily difficult. Loved it and would definitely return.
Stayed 2 nights in Feb 2024
Response from Harpa on 16 Feb 2024
Dear BrookeThank you for taking the time to write us a review. We are thrilled to hear how well you liked our hotel, the staff and our rooms. We will take your nitpicks into consideration to improve our performance. We hope you had a pleasant journey in Iceland and hope to accommodate you later if you travel back to us.Best regardsHarpa MagnúsdóttirAssistant Hotel ManagerHotel Grímsborgir by KEA

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay
Our stay was perfect! The room was clean, comfortable, and aestethically pleasing. We were upgraded to a junior suite for free. We enjoyed a 5- course meal that was absolutely delicious in the restaurant. The staff was helpful and friendly. We highly recommend a stay here!
Stayed 1 night in Dec 2023
Response from Harpa Magnúsdóttir Assistant Hotel Manager on 27 Dec 2023
Dear KellieThank you for taking the time to write us, and such a beautiful review. We are thrilled hear of well you liked us, our cleanliness, our staff and the restaurant! We do hope we will have the pleasure of accommodate you later. Happy new years!

4/10 Poor

Richard

Disliked: Staff & service, amenities, property conditions & facilities
We arrived to be told the restaurant and bar was closed for a party so no facilities available. Given the location, we found this completely unacceptable. We were told we had been emailed 2 days in advance to be informed of the situation but I had not received the communications. After a long day of travelling our only option was to drive away to find food. The staff were unhelpful in this situation, we got offered a box to take from the party buffet. The rooms were quite basic and the breakfast was poor. Way over priced and over stated in quality.
Stayed 1 night in Nov 2023
Response from Harpa on 30 Nov 2023
Dear RichardI am deaply sorry that we did not manage to serve you to our standard. We try to reach all our guests to inform them about this, how ever it is not always possible to do so.Again, I deeply apologize, and I hope this did not take to much from your travelling. I fyou ever consider coming back, please contact us directly so we can try to create the good memories we want everyone to have here.Best regardsHarpa MagnúsdóttirAssistant Hotel Manager

10/10 Excellent

caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and private with everything you need onsite.
Stayed 1 night in Oct 2023
Response from Harpa Magnúsdóttir on 2 Nov 2023
Hi CalebThank you for the review and the nice score, we are thrilled to hear how well you liked it. Best regards

6/10 Okay

Anny

Stayed 1 night in Oct 2023
Response from Reception Team on 13 Nov 2023
Dear Anny,We truly appreciate your valuable feedback. Thank you for taking the time to share your thoughts with us; it holds significant importance for our hotel.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and we will definitely go back
Stayed 3 nights in Oct 2023
Response from Reception Team on 13 Nov 2023
Dear Marie,Thank you for choosing Hotel Grimsborgir for your recent stay! We're delighted to hear that you loved your experience with us. It's always rewarding to know that our guests had a positive stay.

4/10 Poor

Nishit

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expected more given how much we paid for the hotel. Breakfast was laid out well but limited vegan / vegetarian options. Room was incorrectly set up for our family even though it was made clear at the time of booking. The staff resolved the issue but it took some time and that’s frustrating after a very long day. We were given a disabled room when we hadn’t requested it. The shower drain wasn’t functioning properly so we couldn’t have proper showers, and if you did, you would flood the bathroom. Really surprised they allocated this room as it was quite clear that no one had checked if everything was functioning properly. No upgrade or benefits given despite VIP Access. Very disappointed.
Stayed 1 night in Sep 2023
Response from Reception Team on 13 Nov 2023
Dear Nishit,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we genuinely appreciate your feedback as it helps us improve our services.We deeply regret the oversight in setting up your room and the inconvenience it caused. Your comments about the limited vegan/vegetarian options and the issues with the disabled room have been duly noted, and we assure you that we will address these matters promptly to prevent a recurrence.We understand the frustration of having to wait for resolution, especially after a long day, and we're sorry for any discomfort this may have caused. Your concerns about the shower drain are also noted, and our maintenance team will investigate and rectify the issue promptly.Please allow us another opportunity to make it right for you. We would be grateful for the chance to welcome you back and provide you with the exceptional experience you deserve.If you have any further details or if there's anything specific you'd like us to address, please feel free to contact us directly. Your satisfaction is our priority.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reception Team on 13 Nov 2023
Dear Michael,We truly appreciate your valuable feedback. Thank you for taking the time to share your thoughts with us; it holds significant importance for our hotel.

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and suite were so inviting, lovely and peaceful feeling. The hot tub was a treat. The easy walk to the dining room and the delicious food was wonderful. The pillows would have felt much better in down and the mattress was too hard,.
Stayed 2 nights in Sep 2023
Response from Dumi on 25 Sept 2023
Dear Ronnie, We're thrilled to hear that you found our rooms and suite inviting and enjoyed the hot tub and dining experience. We appreciate your feedback about the pillows and mattress, and we'll take your comments into consideration for future improvements to enhance your comfort during your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great Hotel
Charming hotel. Had a suite with outdoor hot tub. Very good service. Breakfast was nice. Great location.
Stayed 1 night in Sep 2023
Response from Dumi on 25 Sept 2023
Thank you for sharing your experience with us. We're delighted to hear that you found our hotel charming and enjoyed your suite with an outdoor hot tub. It's wonderful to know that you had a positive service experience and that you appreciated our breakfast offerings. We're also glad to hear that you found our location convenient. We look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service. Good room. Good minibar. My best stay in Iceland so far
Stayed 1 night in Sep 2023

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, staff & service
The Grimsborgir is a nice hotel
The Grimsborgir is a very pretty hotel located near a number of great sites and attractions, but not actually in the town of Selfoss. The rooms are a bit small, but the views are lovely and the amenities good.The staff is pleasant and helpful. The hotel restaurant, however, needs work. The arctic char was quite dry, the marinara sauce on the pasta was a little too sweet, and our entrees came out haphazardly rather than all at once. Not what I expect at an expensive restaurant.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. We rented 2br apartment and it was just ok. Very cramped and our family of 4 couldn't sit in living room and watch movie comfortably together. Also - my recommendation would be to add lighting to the bathroom, very dark. Overall - would give property 3 out of 5 stars.
Stayed 1 night in Aug 2023
Response from Dumi on 25 Sept 2023
We truly appreciate your feedback and are delighted to hear that you found our staff friendly and helpful during your stay. However, we regret to learn that the 2-bedroom apartment didn't fully meet your expectations in terms of space and comfort. Your comments regarding the living room and bathroom lighting have been duly noted, and we will work towards addressing these concerns to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future, and we'll strive to provide you with an even more enjoyable stay. Thank you for choosing us and sharing your valuable input.

10/10 Excellent

David J.

Stayed 1 night in Aug 2023

10/10 Excellent

Elliot

Stayed 2 nights in Jul 2023

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very nice and clean
Stayed 3 nights in Jul 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Stayed 1 night in Jul 2023

10/10 Excellent

Julio, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the area of the golden circle Convenient to visit the beatufull sightseeing of this area
Stayed 2 nights in Jul 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to visit the Golden Circle. Very good and comfortable rooms.
Stayed 3 nights in Jun 2023
Response from Dumi on 11 Jun 2023
Thank you for choosing to stay with us and for sharing such a positive review of your recent experience at our hotel. We greatly appreciate your kind words and are delighted to hear that you had an enjoyable stay.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dumi on 11 Jun 2023
Thank you for choosing to stay with us and for sharing such a positive review of your recent experience at our hotel. We greatly appreciate your kind words and are delighted to hear that you had an enjoyable stay.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Dumi on 11 Jun 2023
Thank you for choosing to stay with us and for sharing such a positive review of your recent experience at our hotel. We greatly appreciate your kind words and are delighted to hear that you had an enjoyable stay.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Dumi Ionita on 2 Apr 2023
Dear Tony,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay.Thank you for choosing to stay with us, and we hope to welcome you back soon for another great stay

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleased we chose Hotel Grimsborgir for our stay. It is in a beautiful location, easy to get to lots of different places of interest and the scenery is amazing. The staff were very friendly and helpful and the accommodation was so comfortable and warm. The hot tub was a lovely addition.
Response from Dumi Ionita on 15 Jan 2023
Dear Deborah,Thank you for taking the time to review your stay at Hotel Grimsborgir. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.Thank you again for taking the time to share your feedback with us – it’s always appreciated.

8/10 Good

Dattaprasad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique property
Stayed 3 nights in Nov 2022
Response from Grimsborgir team on 20 Dec 2022
Thank you for your time! We hope to welcome you back

10/10 Excellent

Karen, landrum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was amazing, should have ate there every night, nothing compared. Rooms we great and clean. Staff was amazing, beyond accommodating.
Stayed 3 nights in Oct 2022
Response from Grimsborgir team on 20 Dec 2022
Thank you for you time and review! We greatly appreciate it and we are thrilled you enjoyed our food and accommodation!

10/10 Excellent

Debra A

Stayed 2 nights in Oct 2022

10/10 Excellent

Evangeline, North Richland Hills

Stayed 2 nights in Oct 2022

10/10 Excellent

ansley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

DEBRA, scarsdale

Travelled with family
Disliked: Staff & service, amenities
Was not a 5 star hotel. No amenities
Stayed 1 night in Sep 2022
Response from Dumitru Ionita on 24 Sept 2022
Dear Debra,Thank you for taking the time to leave a review about your recent stay at Hotel Grimsborgir. I am sorry to hear that your experience with us was not the enchanting experience we wish all our guests to have.We are honored that you gave our hotel a try, and we would love to show some of the other rooms and views we have available to make your stay as enjoyable as possible, in case you reconsider to stay at our property.Thank you for staying with us, and all the best in your future travels!

10/10 Excellent

Arlene, Elkton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect location Friendly staff!
Stayed 3 nights in Sep 2022

10/10 Excellent

Gerard, Sarasota

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and friendly. The room was very comfortable. The property had beautiful views.
Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms were nicely appointed. The shared hot tubs between the units were regularly drained, clean, freshly filled and easy to operate from the panels at each unit. The buffet breakfast was excellent - fresh omelette station, fresh juices, breads and pastries as well as vast assortment of other options. The only problem we had was dealt with promptly and professionally by Helga.
Stayed 1 night in Aug 2022

10/10 Excellent

moshe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. great dining including breakfast and dinner. Very happy with hotel.
Stayed 2 nights in Aug 2022

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Jonathon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Restaurant was very poor both for dinner and breakfast. Hot tubs were poorly maintained
Stayed 1 night in Aug 2022

6/10 Okay

KEITH MORGAN

Liked: Cleanliness, property conditions & facilities
Everywhere you look they have 5 stars printed on everything, from the staff clothing to the vans . This property is far from 5 stars, and they have just decided to call themselves 5 stars based I presume on the other accommodations in the area. We booked a suite , not a junior suite but a suite, now within my extensive travel experience a suite within a 5 star hotel offers a bedroom and a separate sitting area. This is not the case, these suites offer a bed with a couple of chairs at the end of a bed to watch TV. It is merely a larger single room. The really strange thing is that these suites were once car garages attached to the apartments they also offer. They replaced the doors to the garage with windows, the ramped up brickwork outside to originally get the car into the stalls are still there. The room itself is a total IKEA showroom, all of the furnishings, fixtures and cabinets are from IKEA. So your suite is a converted garage stall that feels like a college level decorated space. The closet is 12” deep so you can’t put your bags away and close the doors. The bathroom mirror is delaminating . The mini bar was never restocked after 4 nights. The breakfast was a completely self serve affair of meaningless food. They don’t even bring you coffee. They display all of their bottles of wine with price tags hanging off them in the food hall, how tacky. Obviously no room service, no turn down, no extra towels etc, all things that are required to be 5 stars.
Stayed 4 nights in Jul 2022

10/10 Excellent

Kaila

Stayed 2 nights in Jul 2022
Response from General Manager on 8 Aug 2022
Thank you for the rating!

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. The proximity is great for the golden circle but it is at least 15 minutes from the town and restaurants so you would have to eat there or plan accordingly. The only true disappointment was that the curtains were very shear and the shades didn’t all cover the whole window in all but the small twin room. The room stayed very light which was not comfortable to sleep when it doesn’t get dark in the summer and there was only one full bath which I should have checked before booking. We stayed in a 4 bedroom. The service and food was excellent and you are very close to Golden Circle attractions.
Stayed 1 night in Jul 2022
Response from General Manager on 8 Aug 2022
Dear Aimee, Thank your so much for your feedback and time to give is review! We greatly appreciate it!

10/10 Excellent

Sumit, Verona

Good
Stayed 1 night in Jul 2022
Response from Grimsborgir team on 8 Aug 2022
Thank you!

10/10 Excellent

Darwin, Issaquah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than we expected. It was beautiful, practical and quiet. The staff was always professional, friendly and helpful. We hope to stay again.
Stayed 4 nights in May 2022
Response from Dumi Ionita on 25 Jun 2022
Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Maria D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Our stay was great, the team went above and beyond to make us feel comfortable with children. The actual house were we stayed was delightful and the breakfast at the hotel was the cherry on top. I would definitely stay here again, the northern lights even popped up for a visit!
Stayed 2 nights in Feb 2022