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Reviews of Fairfield Inn & Suites by Marriott South Hill

2.5 out of 5
Fairfield Inn & Suites by Marriott South Hill
150 Arnold Dr, South Hill, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 397 reviews" "
Rating 8 - Good. 111 out of 397 reviews" "
Rating 6 - Okay. 33 out of 397 reviews" "
Rating 4 - Poor. 15 out of 397 reviews" "
Rating 2 - Terrible. 6 out of 397 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Randy, it's delightful to hear you had an enjoyable stay at Fairfield Inn & Suites by Marriott South Hill I-85. We thank you for choosing our hotel and appreciate your excellent rating. We hope to see you again soon. Safe travels!

6/10 Okay

Daniel

Travelled with family
Liked: Amenities
There was nothing wrong or nothing outstanding
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Daniel, thank you for your balanced feedback. It seems like you had an experience that was, to a degree, satisfactory, though not exceptional. We strive hard to create memorable stays, and we take your words on board as an opportunity to enhance our guest experience. We hope to deliver a more fulfilling stay on your next visit.

10/10 Excellent

Ernestine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient for shopping.. from walmart to restaurants. staff was outstanding
Stayed 2 nights in Dec 2023

10/10 Excellent

Ernestine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

John, Rockville

Liked: Cleanliness
Disliked: Amenities
1. The room temperature controls were not working right. I reserved with Marriot specifically b/c I need this now so didn't look at lower-class places. So room temperature would only be too hot or too cold. 2. Breakfast - this was a poor showing for a chain built on good food initially. Even holiday inn express has a better fare, so I just skipped it and went to McDonalds.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Vonda

Travelled with family
Disliked: Staff & service
Could not check in due to didn't know there was a holding fee
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah, Clemson

Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

PATRECE

Stayed 2 nights in Oct 2023

10/10 Excellent

Walter

Stayed 1 night in Oct 2023

10/10 Excellent

Walter

Stayed 1 night in Oct 2023

10/10 Excellent

Earnestine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the bed was very comfortable. The office staff was pleasant and nice.
Stayed 2 nights in Oct 2023
Response from Lori on 15 Nov 2023
Dear Earnestine,Thank you for your great feedback. I am happy that your enjoyed your stay. We hope to see you in the near future.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
It was fantastic Miss Chrissy at the front desk for the evening shift checked us in and she even gave our two fur babies a treat. Definitely going to be staying there again everybody was so nice and polite and the breakfast was wonderful.
Stayed 2 nights in Sep 2023

8/10 Good

thomas

Stayed 1 night in Sep 2023

4/10 Poor

thomas

Stayed 4 nights in Sep 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Gina

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

denise

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Danette A

Stayed 2 nights in Jul 2023

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Tamiko

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great breakfast, friendly staff
Stayed 1 night in Jul 2023

6/10 Okay

ROBERT

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The tub was dirty-stained
Stayed 1 night in Jun 2023

6/10 Okay

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service
The TVs were very small, the bathroom lock was broken, as was the ironing board. The breakfast was very good and the staff was friendly.
Stayed 3 nights in May 2023

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, grounds and facilities. A great value stay. Exceeded our expectations.
Stayed 1 night in Apr 2023
Response from Lori on 10 May 2023
Dear Robert,We are thrilled to know you enjoyed your stay. I hope you were able to take advantage of the pool/hot tub to relax and start the day off right with our hot breakfast or enjoy some of our local dining options. We are so happy that you took a moment to let us know what we did right. We hope to see you soon!

6/10 Okay

BOBBY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not being extra but the front receptionist on Sunday needed a box of crayons and a helmet. She was very extra and overe exaggerated the availability of rooms. As she stated "its like having 7 kids and nobody wants to listen". Other than her and a cracked window and Monday morning at 8 am pressure washing from a scissor lift that had a loud back up alarm, its a great place to stay.
Stayed 1 night in Apr 2023

8/10 Good

Lakeea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The employees were pleasant.
Stayed 1 night in Mar 2023
Response from Lori on 3 Apr 2023
Dear Lakea,I am thrilled to here you enjoyed your stay with us. Our employees are determined to make every guest feel welcome and treat them like family. We appreciate you taking the time to provide us the compliment. Thank you.

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Lori on 29 Mar 2023
Dear Kathryn,Thank you for choosing to stay with us. I am happy to hear you had a great stay. We look forward to seeing you again the next time your travels bring you to Southside VA.

10/10 Excellent

blaine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the place was very clean and quiet staff was friendly thanks .
Stayed 1 night in Mar 2023
Response from Lori on 29 Mar 2023
Dear Blaine,Thank you for taking the time to provide us our feedback. We are always searching out way to improve. I am thrilled to know we succeeded in making you feel welcom.

10/10 Excellent

Emily

Stayed 3 nights in Mar 2023
Response from Lori on 29 Mar 2023
Dear Emily,I am always happy to hear when our guests enjoy their stay. I am grateful to you for taking the time to provide us feedback about your stay. We look forward to seeing you again soon.

10/10 Excellent

Joe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to know about the $75/night pet fee that wasn’t mentioned or charged when booking through Expedia. Had I known in advance, I could have stayed elsewhere at a much better rate. I didn’t think that was fair at all, but couldn’t argue at midnight after driving all day. I will call ahead and ask before booking in the future. $75 is a little high for one night.
Stayed 1 night in Mar 2023
Response from Lori on 29 Mar 2023
Dear Joe, Thank you for staying with us. I am sorry that you were not informed about the pet fee on the Expedia website. I do believe they list it under the Policy section. We appreciate you taking the time to let us know the information is not prominently displayed for you to see. Thank you for choosing to stay with us.

10/10 Excellent

Matthew

Stayed 1 night in Sep 2022
Response from Lori on 6 Mar 2023
Dear Matthew,I am thrilled to hear you enjoyed your stay. We thank you for choosing us as your home away from home. We look forward to seeing you again.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and pretty clean
Stayed 1 night in Feb 2023
Response from Lori on 21 Feb 2023
Dear Anthony,Thank you for your feedback about your recent stay. We work hard to ensure all guest feel welcomed by our southern hospitality. I am happy to hear you were satisfied. We look forward to seeing you again.

10/10 Excellent

Jordan

Stayed 1 night in Feb 2023
Response from Lori on 30 Mar 2023
Dear Jordan,Thank you for taking the time to provide your feedback. We appreciate the positive review. We look forward to seeing you again.

10/10 Excellent

Curtissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Lori on 13 Feb 2023
Dear Curtissa,Thank you for taking the time and sharing your experience. I am happy to hear that you had an enjoyable stay. We look forward to seeing you again soon.

10/10 Excellent

James

Travelled with family
Liked: Property conditions & facilities, room comfort
Great Place
A very good place to stay and conveniently located near everything.
Stayed 2 nights in Feb 2023
Response from Lori on 13 Feb 2023
Dear James,I am thrilled to hear you had a enjoyable stay and everything was conveniently located for you. We look foward to seeing you the next time you are in Southern Virginia

8/10 Good

Amy

Stayed 1 night in Feb 2023
Response from Lori on 6 Mar 2023
Dear Amy,Thank you for choosing to stay with us during your recent travels. I am happy to see you enjoyed your stay and everything was as expected. Thank you again for taking the time to share.

10/10 Excellent

Malika

Stayed 2 nights in Feb 2023
Response from Lori on 6 Mar 2023
Dear Malika,Thank you so much for offering your feedback about your stay and offering us a perfect score. We work hard to ensure our guests receive a clean, fresh room. Thank you again. We look forward to seeing you soon.

8/10 Good

Bennett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermostat in our room seemed not to work, the only blemish in a very comfortable stay. Recommended unreservedly for staff, cleanliness, convenience, price vs value.
Stayed 1 night in Jan 2023
Response from Lori on 2 Feb 2023
Dear Bennett,We appreciate your kind words and for taking the time to share your experience. Thank you for letting us know about the thermostat issue. We will have our maintenance team look into this immediately. I am thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lori on 6 Jan 2023
Thank you for your feedback we appreciate you taking the time to let us know you had a great stay.

8/10 Good

Clinton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stacy
My stay was brief, less than 7 hr, but the staff was friendly, courteous as was the hostess in the breakfast room
Stayed 1 night in Dec 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Dec 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Lacey

Travelled with family
Disliked: Staff & service
Overall, ok…staff apparently overcharged my card. Beds weren’t comfortable
Stayed 4 nights in Nov 2022

4/10 Poor

Ila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned & beds not made after 1st night. Cleaning staff came in a replaced throw away cups. That’s it. Place did not seem as clean as it should be
Stayed 2 nights in Nov 2022

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, nice and convenient for dinning. Front desk was polite and friendly. The only problem she gave us the wrong time for breakfast. I would stay here again. It’s 5 stars for us.
Stayed 1 night in Aug 2022
Response from Tracy on 21 Aug 2022
Dear Loretta,Thank you so much for taking the time to post a review! I am sorry the hours for breakfast you were told were incorrect, I do hope if you are ever back in our area you choose to stay with us and be able to try our hot breakfast! (Just in Case) Hours for breakfast are M-F 6am-9am, Sat-Sun and holidays it is 7am-10am!! Hope to see you again,Tracy