"Great stay, nice hotel, wonderful beach & staff!"
Just returned from a 5 night stay and had a great time! I wasn't sure how it would go after reading some mediocre reviews, but I was very pleased! Every single member of the staff was so helpful and friendly. The location was great, beach nice, and Nuevo Vallarta is very safe. We had a beautiful oceanfront suite, and I've traveled a lot but this is the first time I've ever had TWO bathrooms!!! The room had everything we needed, and it was modern and clean. There was a coffee maker, microwave, fridge with cold drinks, tons of drawers & storage space, 2 thermostats, mood lighting, a huge balcony, 2 TVs, and comfortable king bed. Wi-fi costs extra. There's a huge variety of food in the restaurants, and you can eat all day if you want to or make an ice cream cone. Upon check in, we refused the "tour" and map and asked to go straight to our room. They honored our request, and we were never pressured again. There is a "VIP" side, so if you're not a VIP or member you can't use the bar or beach chairs on that side, which was fine with us! There are plenty of regular lounge chairs & umbrellas on the regular people side. Lots of activities and lots to do here! The bikes are great to ride down to the little mall. We were never bored and wished we could have stayed another day. This place is great for families, or groups of friends, or couples...good for everyone. The pool does get noisy during the day with people and activities, but that stopped at 5pm everyday. We will return!