Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by Christopher G from Monmouth

Acceptable--but I'd pick an alternative.

Posted 17-Nov-2015 on Hotels
We arrived at about midnight to discover that in spite of expressing a preference for a room with 2 beds, the room only had one bed and the hotel was almost sold out. The helpful front desk clerk presented a variety options--first that we could use a rollaway (except there weren't any), second that we could move to a room available for just one night (but that would risk not having any place to stay the second night as somehow they would sell our prepaid room) or third, take a room for both nights that had what she said was "a slight odor". The only viable option was the third and the room did have a faint odor but it was okay. In the end, an okay stay, but somehow they didn't seem to understand that since they had my money, they were obligated to provide rooms for two nights The hotel is a bit worn around the edges. No breakfast but there was a microwave and mini-kitchen in the room. The price was good for a hotel that was in Elkhart on a football weekend, but I would not stay there again if an alternative was available. Arriving at 1AM to discover that you need to figure out your room is off-putting.
3out of 5
by A verified traveller

Noisy guests above

Posted 06-Oct-2015 on Hotels
The sound of guests walking in the room above us was so loud that I would not stay here again, and I'm NOT a light sleeper. It's a shame, because the hotel was nice otherwise.
2out of 5
by Dan from Chicago

Posted 01-Oct-2015 on Hotels
This hotel is run down and doesn't offer much for amenities. Not the regular business travelers hotel.
5out of 5
by Nora from Cleveland

Very helpful staff

Posted 22-Sep-2015 on Hotels
Just stayed one night. Going to attend a Notre Dame football game the next day. The staff was very friendly and were spot on with recommendations for restaurants.
2out of 5
by A verified traveller

Dog Friendly = Damaged Room

Posted 29-Aug-2015 on Hotels
Everything was adequate for the price and location of this hotel, but I wouldn't say it was the best experience. We normally stay at another hotel in Elkhart during family road trips, but this time we had our dog with us and needed something dog friendly. Our room was fine for one night for 2 adults and 2 kids and a small dog, but clearly we were assigned the "dog" room (room 123). There were significant claw/chew damages on the leather furniture and the rug was taped down, and there was a slight odor and the bathroom could have been cleaner. We had to pay a $25 fee for our small 5lb dog, which is understandable given that the hotel needs to cover any additional damages when guests bring their pets. However, that extra money should ensure the room is maintained with the same quality as other guests receive (dog fees are up to $75 depending on the size of the dog). Dog owners should be more responsible and not allow their pets to damage things, it ruins it for other travelers - but the hotel is ultimately responsible to make sure all rooms are maintained and equally clean for all guests, both human and canine. The beds were really comfortable and although there was no breakfast, we had brought our own cooler and used the mini kitchen which saved us time in the morning.
5out of 5
by Kathryn from Sierra Vista

Great Stay

Posted 11-Aug-2015 on Hotels
Came for a wedding reception and had a good stay. Some issues with hotel's key cards.
5out of 5
by Sharon

This traveller left a rating score only Posted 08-Aug-2015 on Hotels
5out of 5
by Zonya from Corry

Awesome

Posted 24-Jul-2015 on Hotels
Great
1out of 5
by Judith from Winchester

Hateful

Posted 30-Jun-2015 on Hotels
This place was horrible. Front desk clerk extremely rude. Booked a smoking room with two beds. Got to desk and when I asked to verify it was a smoking room was told there were no smoking rooms. Then was "informed" that this state had passed a law about no smoking in any hotels. Fine. Told clerk that on the website I was given the option to select a smoking room. Was told I had not been given that option. And there was a sign on front door to smoke at least 15 feet away. Same rude clerk was actually out front smoking when we pulled in and was standing right by the front door and made us wait to check in until she finished her cigarette. Got to room only one bed. Called down to say that there was only one bed when we booked for two beds. Clerk told me not her problem and she wasn't willing to let us have another room. Will NEVER stay at another candle wood suites ever again.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Jun-2015 on Hotels