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"I checked in after 5:00 PM, left my belongings in the so-called “private” room, and went out to dinner and to watch the hockey game. When I returned after 9:00 PM, I found someone else staying in the room with all of my personal items still inside. Why the other person did not question the situation, I have no idea. Thankfully, nothing was missing. I immediately reported the issue, and the person at the front desk was very helpful and said he would provide me with a full refund. I came downstairs upset and said a few things out of frustration, and to their credit, they could have asked me to leave, but the staff understood the situation and provided me with another room. Again, the staff was very nice and handled the situation professionally, but after this experience, I will not be staying there again. Thank you, and good luck."

"The stay was pleasant the only thing was trying to get coffe in the morning and there wasn't any in the lobby "

"The Fairmont Hotels are always top notched and provide the best stays all together every time."

"Easy parking and well cooled and temperatured room. "

"Maria at the front desk was very helpful"

"Room was clean and staff was very helpful and kind "

"The staff was very friendly. The rooms were clean, and it’s super convenient to Malibu"

"Rooms clean, location great for restaurants and shopping."

"Love this hotel. It’s so beautiful and clean, plus the staff is super friendly and helpful. "