Ratings based on 302 verified reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 28 Mar 2020
Comment from Hotel Management
31 Mar 2020 by Reservations, Hotel Management
Thank you for your review. We are happy to know that your stay with us was amazing and look forward to seeing you in the near future.
5 out of 5
by a verified traveller from Caribbean

Posted 8 Mar 2020
Amazing view ! Great breakfast! Staff was friendly. The bathroom shower is awesome as if you are in the rainforest. Sunsets are breathtaking! No ac causes temperature in room to be hot sometimes at night.
Comment from Hotel Management
9 Mar 2020 by Reservations, Hotel Management
Thank you for your feedback. We are situated in the rain forest and 1000ft above sea level so most months the rooms are chilled. We do offer extra fans for our guests who require additional cooling. We are pleased you enjoyed your experience and look forward to welcoming you again.
5 out of 5
by a verified traveller from Holland, MI

Posted 6 Mar 2020
Boucan by Hotel Chocolat was fantastic! Thank you to Connell, the big boss, who was there to give us personal attention the entire trip. Thank you also to Marguerite, the front desk manager and Hencia, a breath of fresh air. She was delightful! We did it all! The cacao bean class is in two parts and please try both. St Lucia is very small, but clearly a contributor to the world's chocolate supply. The cacao beans are sorted by hand, you are shown how to graft a branch to a cacao sapling, and making your own bar of chocolate has a way of making you enjoy every bite! Our Chocolate tutor was absolutely in the know as she walked us around the plantation. At the bar class, Hishrame was quick to help me out and made sure I came away with a smooth chocolate bar. Thanks, Hishrame!! We ate all our meals at the hotel and were never disappointed. The chef knows what he is doing. The flavors were so complementary, delicate and savory, everything made to order. You will not be disappointed. Ever. We happened to be at Hotel Chocolat on my wife's birthday and the staff was extremely courteous. She was offered a birthday celebration drink, and Gina, our housekeeper, made up the bed with a rose petal heart and rose petal Happy Birthday message! She was so considerate and left a bottle of wine chilling in our room. The room is also stocked with beautiful tiny chocolate cookies and a soft chocolate candy. IT WAS JUST THE BEST.
Comment from Hotel Management
6 Mar 2020 by Reservations, Hotel Management
Thank you for such a wonderful feedback and we are happy to know you enjoyed every bit of your stay with us.
5 out of 5
by a verified traveller

Posted 5 Mar 2020
Incredible! Margaret who works at the property was extremely helpful and made our stay unforgettable!
Comment from Hotel Management
5 Mar 2020 by Reservations, Hotel Management
Thank you for your review. We are happy to know that your stay with us was amazing and look forward to seeing you in the near future. We will inform Margaret that you appreciate her assistance.
5 out of 5
by a verified traveller from Florida

Posted 27 Feb 2020
The room was lovely, especially the bed and shower. A/c and tv were not missed. The view from the restaurant and pool was spectacular. The lunch menu was amazing and much superior to the dinner menu. Staff were always super friendly and accommodating. Activities booked through the concierge were great though pricey. Overall, I highly recommend this hotel.
Comment from Hotel Management
29 Feb 2020 by Reservations, Hotel Management
Thank you for your review. We are happy to know that your stay with us was amazing and look forward to seeing you in the near future.
4 out of 5
by a verified traveller

Posted 27 Feb 2020
This place was great for a quiet vacation and was in a very convenient location. Lots of activities close by and hotel staff can help arrange. View is gorgeous and the room was spacious.
Comment from Hotel Management
29 Feb 2020 by Reservations, Hotel Management
Thank you for the feedback. We are happy to hear you enjoyed your stay
5 out of 5
by a verified traveller from Cape Cod

Posted 23 Feb 2020
Excellent service features grounds location pool meals drinks
Comment from Hotel Management
24 Feb 2020 by Reservations, Hotel Management
Dear David, Thank you for the feedback. We are happy to hear you enjoyed your stay.
4 out of 5
by a verified traveller

Posted 23 Feb 2020
This property is stunning and located right in front of the pitons for a magical view. The only downside is if they think you’re a local you won’t get the best service. We went to dinner and were treated poorly at reception until we told them we were guests. The waiters were great but the reception ladies weren’t always friendly. I would highly recommend this place for the hotel but I can’t recommend the customer service. The food is very pricey but delicious. You’re looking at paying about 30-45 USD for each main course for lunch/dinner.
Comment from Hotel Management
28 Feb 2020 by Reservations, Hotel Management
Thank you for taking the time to send us feedback, we will look into your comments regarding our front desk team. We strive to serve all our guest international, Caricom & local as VIP guest.
5 out of 5
by a verified traveller

Posted 19 Feb 2020
Magical property in a lush environment. The Lux Villas are oh so comfortable. The food was superb. The staff was excellent!
Comment from Hotel Management
19 Feb 2020 by Reservations, Hotel Management
Thank you for your review. We are happy to know that your stay with us was amazing and look forward to seeing you in the near future.
5 out of 5
by a verified traveller

Posted 16 Feb 2020
Comment from Hotel Management
18 Feb 2020 by Reservations, Hotel Management
Thank you for your review. We are happy to know that your stay with us was amazing and look forward to seeing you in the near future.