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Reviews of Baia Serena

3 out of 5
Baia Serena
Corso Caulino 80, Vico Equense, NA

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 97 reviews" "
Rating 8 - Good. 40 out of 97 reviews" "
Rating 6 - Okay. 12 out of 97 reviews" "
Rating 4 - Poor. 12 out of 97 reviews" "
Rating 2 - Terrible. 6 out of 97 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

6.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Disliked: Staff & service, room comfort
I'd avoid this place in the future
This was the only disappointing stay during our two week trip through Italy. The location is not great if you're interested in traveling to Sorrento and the sights around it. You take a bus that runs almost every hour unless it doesn't, to a train, both were always delayed and really limiting for how much time we could spend exploring the sights. It's only 2.5km from Sorrento, but don't be tricked, those 2.5km are a big deal! It's on cliff, with a really dangerous road you have to pass to get anywhere, including the bus stop, and there's no access to grocery stores anywhere near the place. The owners were also really rude, I wanted to book a boat tour and they straight up told me they wouldn't help me because they thought it was a waste of money. I asked several times and said I knew it would cost money and they just told me no. They also charged a lot for a breakfast which was a pastry, and coffee. The coffee was also not free and no refills!!! They also didn't serve tap water with food, so all water was for a fee. We asked one morning if we could just have coffee (we didn't like the pastries), and the owner said no, you must have all breakfast or nothing. It was incredibly disappointing for the price they charge. The rooms are super bare and aren't worth the money, the bathroom smelled of mold. I would not recommend at all, spend your hard earned money somewhere where they treat you as a guest and not an annoyance.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nikita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My recent stay at Baia Serena was absolutely fantastic. From the moment I arrived, I was greeted with warm hospitality and a genuine smile. The room was impeccably clean, comfortable, and had great view. The hotel staff went above and beyond to ensure my needs were met, and their friendliness was exceptional. The location was perfect, allowing easy access to the Amalfi Coast. I highly recommend Baia Serena for an unforgettable stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kim

Stayed 1 night in Jun 2023

2/10 Terrible

Vrushank

Disliked: Cleanliness, staff & service, property conditions & facilities
Manager Joseph was very rude and arrogant for people outside Italy. Dirty property. Mosquito problem. Manager was not supportive at all. No room service.It was a disaster experience.
Stayed 3 nights in May 2023

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, room comfort
A great base to explore the area
Had a lovely time staying at Baia Serena, we had an amazing view from our balcony, the pool was lovely and the restaurant dining area again had beautiful views. Free Wi-Fi across location was a bonus too. The chalets were abit tired and could have done with more storage and hooks in the kitchen, a lick of paint here and there. However, we had comfortable nights sleep, a hot shower and a hob and fridge. For the price we paid, we did not expect 5 star accommodation and as we are used to the camping/caravan lifestyle, this was a great for us to visit the place of interest in the area such as the Amalfi coast, Pompeii, Capri, Mount Faito.
Stayed 9 nights in Aug 2022

10/10 Excellent

Nazeli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL place to stay
Absolutely amazing place to stay, so beautiful and incredible scenery. Great location and very easy to get to a lot of sights. Amazing host, whole bungalow was very clean and kitchen contained all the basics you would need, would defo return :)
Stayed 7 nights in Jun 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique setting with great views from multiple levels. Very basic accommodations and not for the faint hearted driver.
Stayed 1 night in Jun 2022

10/10 Excellent

Shanon

Stayed 1 night in Sep 2021

10/10 Excellent

Shanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has amazing views! We didn’t expect a bungalow but that’s what this place is. It was very nice, centrally located to Pompeii, Sorrento, Amalfi coast, etc. the staff is super helpful, and they will help you navigate the area. They can even rent you a scooter. Cool spot! I’ll be back.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing views, food in thier family runned restaurant is excellent, and in general I found this spot a perfect one if you need to relax and recharge your batteries!
Stayed 6 nights in Aug 2019

4/10 Poor

Shaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Let down
Parking was ridiculous and I am surprised we didn’t damage our car. The sheets were dirty on one of the beds and the towels were thread bare. The location was about 5km from Soronto which doesn’t sound bad however every time we needed to bring our car back onto the hotel property was dangerous. Wifi only worked in the main building. The only positive things I can say was that we received a warm welcome and the pool was nice.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from this property, Perfect , We had a car and would recommend having a car to get around . Beautiful views, amazing sunset from the restaurant patio, Accommodation has everything you need, The owner is a lovely man and very helpful. Highly recommend this place, Would definitely return
Stayed 4 nights in Jun 2019

8/10 Good

Jan

Liked: Cleanliness, staff & service
Great view of Sorento
Greatblocation with amazing views of the Sorrento Bay from the terrace and from the pool. Friendly and helpful staff. Basic but clean room.
Stayed 3 nights in Aug 2018

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities, room comfort
The view was nice, friendly staff but the rooms were full of ants and bugs. Parking very tough to park, uphill and downhill. Narrow roads, better to park up on the hill. Air condition you have to pay for it, 8 euros per night. Wifi is available only at the reception.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the most stunning view over looking Sorrento
it was great highly recommend.Stunnimg views from many areas around the grounds especially the roof terrace, this is lovely place to have an evening meal and watch the sunset over Sorrento. Family friendly with well kept outdoor swimming pool.
Stayed 8 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
Good place to stay and takevday trips Unfortunately the pool closes at 6pm which makes pretty much useless to me
Stayed 3 nights in Jun 2018

8/10 Good

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

Richard

Disliked: Property conditions & facilities, room comfort
Room with a view
Great views and that's it really. Friendly staff as well
Stayed 1 night in Sep 2017

8/10 Good

cez, cardiff

Liked: Cleanliness, staff & service, room comfort
lovely views!!
Amazing views!!! Basic accommodation but clean and adequate. Thoroughly enjoyed our stay here. The managers were so friendly and helpful. Would definitely recommend!!
Stayed 7 nights in Aug 2017

10/10 Excellent

Torbjörn P.

Stunning location, cosy bungalow and super friendly staff.
My family and I had a wonderful stay at the Villaggio Turistico Baia Serena. The couple that owns the place were super friendly and welcoming. The swimming pool was beautifully located with a stunning view. One of the key features for us was the wonderful restaurant terrace that has an incredible panoramic view of the Sorrento bay. The bungalow we stayed in was very cosy. The atmosphere was very calm and serene. I would highly recommend this place and would love to come back.
Stayed 1 night in Jul 2017

4/10 Poor

Kathryn

Disliked: Cleanliness, property conditions & facilities, room comfort
Great view, friendly staff, not a great stay.
Let me first say that the owners were very friendly and the view was beautiful!! However, it was extremely hard to park or get out of hotel. The beds were horribly uncomfortable and we had no towels when we got there. Not a great location if you have a hard time walking (very steep hills) or heavy luggage. Pool was nice and the food was good. Good price, but not a great location if you don't have a car.
Stayed 3 nights in Jul 2017

8/10 Good

kim, herts u.k

Liked: Cleanliness, staff & service, room comfort
well placed for site seeing, must have a car.
very basic accommodation, could say rustic. fantastic views

6/10 Okay

louise, w

Liked: Cleanliness, staff & service
Beautiful view across Sorrento, Naples and Pompeii
Arrived at hotel to be greeted with no u cancelled your holiday! Manager very accommodating as it was expedias mistake! We booked 1 family room but ended up with two small rooms, this meant we had to separate for our family holiday! There are good bus routes if you are a fit walker as the hills are very steep. The train service was also very useful and cheap. The shop had a good supply of basic foods, beers and wines and not too expensive.

8/10 Good

Justine , Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italy 2016 Holiday
My husband, 2 teenage children and myself stayed 3 nights or our two week Italian holiday in The Villagio Turistico Baia Serena approx 15 mins drive to Sorrento. We had a 2 bedroom holiday home with double room and twin room. It was very clean and fantastic views. The staff were brilliant and the food delicious.

10/10 Excellent

Mitchell S.

Liked: Cleanliness, staff & service, room comfort
Bungalows! Awesome view!
The location is off the beaten path, so a little hard to get to from the train station (requires a taxi or bus ride). But once you are there, the view from the terrace, where dinner is served is amazing! It seems to be a family owned/managed property, which is nice. The host family cooks dinner for themselves, and for you if you want it, and it was probably the best meal we had in Italy. I definitely recommend this place and I would go back again someday.

8/10 Good

Happy Tourist

Liked: Cleanliness, staff & service
Sorento Get Away
Great place for a family vacation with beautiful views of Sorento and the ocean and lovely pool. Friendly staff and nice food. You need to ensure you book a bungalow with air conditioning in the summer.

4/10 Poor

Abe K.

Disliked: Cleanliness, staff & service, room comfort
It is like camping
If you expect a camping environment, you will get what you expect. I expected a little better

6/10 Okay

Lucinda M.

Liked: Cleanliness, staff & service, room comfort
Good value for the money
This place was sort of dificult to find, overall good deal for the money.

2/10 Terrible

Donna, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Dump
The place was nothing like it was advertised. You were first met at a guard house for check in, he took you to your little bungalow, you had to park and walk the rest of the way because the roads are so narrow that they cannot take cars. The bungalow itself was inhabitable, ants everywhere and I don't mean just a couple, every room was infested, colonies it was disgusting, the place itself was incredibly small, no kitchen table etc. There was no place to sit down except for outside which had trees blocking any view what-so-ever. We were there for about half an hour and decided we needed to find somewhere else to stay, when we checked out the owner said they had spray for the ants (why wasn't this done before we arrived, so we wouldn't have to breathe in toxic spray). The pool had a layer of bugs on it, making it non-usable. This place was awful for such a beautiful area in Italy.

6/10 Okay

baldo, niagara falls

Liked: Staff & service
Little run down
Love the pool and location. Ride in is a pain.incredible view

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing accommodation in Italy
Too far from anywhere so had to hire a car to get to restaurants, bars, sights, etc. Very cold in the rooms. Rather uncomfortable

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

4/10 Poor

Austin, Lancashire UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The overall impression was just ok for a few days.
The chalets and restaurant areas were very rundown and in need of refurbishment. The pool was excellent and because we visited at the end of season was very quiet which may not be the case in high season. Access with a car is a bit tricky so dont stat here with na large vehicule. The views are superb and the owners are very friendly and very helpful.

8/10 Good

Sue, Tel Aviv, Israel

Liked: Cleanliness, staff & service
Great service and location!
The service and location of this hotel make up for the fact that the rooms, though clean, are a bit run down and old. We enjoyed the fact that the hotel is close to Sorrento (with an amazing view of the city and coast!) but far enough away for some quiet when we needed it. Family-run, the owners did everything they could to make our stay enjoyable and worthwhile - sharing their knowledge of the area and more. Note: it would probably be difficult to reach this hotel without a car, however even for experienced drivers the entrance to the property is extremely steep and hard to maneuver!

8/10 Good

Biagio

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastische vakantie!
Geweldig uitzicht, zeer behulpzame en betrokken familie, kleinschalig, persoonlijk en echte authentieke Italiaanse omgeving. Veel te zien en te doen in de omgeving! We hebben er een fantastische vakantie gehad!
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

6/10 Okay

Maria Luisa

Stayed 2 nights in Jun 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An einem steilen Abhang gelegen ist diese Unterkunft mit einem fantastischen Ausblick wunderbar gelegen. Die Bungalows sind gut ausgestattet. Sorrent ist nicht weit, für Ausflüge nach Capri… und auch sonst kann man allerhand unternehmen. Der Pool ist groß (leider noch leer bei unserem Besuch).
Stayed 7 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Superbe vue sur la baie de Naples
Magnifique vue, hôte très agréable, belle piscine profonde, petite restauration le soir a bonne qualité prix. Parking difficile d'accès, bungalow un peu vieillissant, voiture nécessaire pour bouger ou alors déplacement long (bus peu fréquents)
Stayed 5 nights in Jul 2022

8/10 Good

Håkan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fin utsikt.
Ett bra ställe att stanna på 3-4 nätter. Man måste välja en stuga med havsutsikt, den är fenomenal.
Stayed 6 nights in Jul 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Le village bénéficie d'une très belle situation. Mais l'accès aux bungalows en voiture est très difficile (chemin étroit et très pentu), le bungalow qui nous a été attribué était aménagé très succinctement, très peu de vaisselle,très peu de linge (2 petites serviettes de toilette, pas tapis de douche) et le logement pas propre à notre arrivée. Aucun service hôtelier A noter literie de bonne qualité et gérant accueillant
Stayed 6 nights in Sep 2019

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Prachtige locatie. Super aardige eigenaren. Met de auto ben je zo op gezellige locaties.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Die unterkunft hat eine tolle Lage. Von unserem Bungalow hatten wir einen einmaligen Blick über den Golf von Neapel. Die Betreiber sind sehr nett und freundlich. Die Bungalows sind sehr einfach eingerichtet aber sauber. Wir haben den Aufenthalt sehr genossen!
Stayed 15 nights in Jul 2019

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, room comfort
Flot udsigt
Super hyggelig plads. God mad og flot udsigt
Stayed 9 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Highly recommended - Staff / manager very friendly and helpful - price and quality are well connected - would like to come again
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Piscine avec une vue plus que magnifique Terrasse avec vue magnifique Les propriétaires sont d'une gentillesse Le propriétaire parle bien français On se croyait à camping paradis Je recommande
Stayed 5 nights in Jun 2019

2/10 Terrible

ISABEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero mantenimiento, las fotos son una estafa
Es vergonzoso que un establecimiento turístico esté en éstas condiciones. No hay nada de mantenimiento, el agua del wc perdía, el entorno sucio y abandonado. Te cobran una tasa para usar el aire condicionado en pleno verano! Daba miedo entrar por la noche, no hay luz y ni siquiera recepción después de las 22h. La puerta permanece abierta a cualquier persona así que además es inseguro. No nos quedamos ni la primera noche a pesar de estar todo pagado, 400euros a la basura...
Stayed 4 nights in Jun 2019

8/10 Good

Béatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Fan et climatisation
Le seul bémol, il n y'a pas de fan au plafond, nous avons voulu avoir la commande de l'air climatisé, c'était 8euros supplémentaire par jour, dans hôtel.com il mentionne que tout est inclus.. faudrait revoir ça .. on a ouvert les fenêtres et c'était quand même tolérable. Nous avons du demander des serviettes pour la douche, elles n'étaient pas dans la chambre... Le restaurant du site était vraiment bon, le service aussi.. la vue est à couper le souffle, nous avons eu de bon moment dans ce petit village camping....
Stayed 2 nights in Sep 2018