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Reviews of Hotel Tourist

3 out of 5
Hotel Tourist
Corso Italia 315, Sorrento, NA

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 248 reviews" "
Rating 8 - Good. 104 out of 248 reviews" "
Rating 6 - Okay. 48 out of 248 reviews" "
Rating 4 - Poor. 17 out of 248 reviews" "
Rating 2 - Terrible. 8 out of 248 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

MAIRIM

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from GIANPAOLO on 6 Apr 2024
Thank you very much for your stay with us and excellent review we hope see you in the future .....

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. We would definitely come again
Stayed 3 nights in Sep 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Hotel Tourist for a night, very last minute booking. My room had everything I needed, was quite clean, and the bed was surprisingly comfortable. The staff were helpful and nice. The hotel is walkable from all the main attractions in Sorrento and very close to the train station. Easy experience all around.
Stayed 1 night in Oct 2023

4/10 Poor

Mario

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The location was great close to port and shopping. The restaurant breakfast staff was horrible, not courteous, not even a smile. Rooms need updating and a deep cleaning.
Stayed 5 nights in Sep 2023
Response from Gianpaolo on 2 Oct 2023
Ringraziamo per aver soggiornato nella nostra struttura e dell'ottimo giudizio. Ci dispiace per il personale di sala ma in precedenza non abbiamo avuto altri appunti simili. Comunque speriamo di riavervi tra i nostri ospiti e trovare il personale di sala più sorridente.

4/10 Poor

Elham

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The only good thing about the property is the location. I asked for a room on the quieter side of the hotel but our room was facing the street and it was so loud on the weekend. Worst of all was the state of the bathroom. There was mold in the very tight shower which had a plastic head, toilet wasn’t cleaned properly and there was a smell every time you used the sink. The pool and the area seemed clean although we didn’t get a chance to use it. Won’t recommend. Not sure why Expedia has this hotel under a three star. We went to a three star hotel in Napoli and it was a five star compared to this. Max one star.
Stayed 2 nights in Aug 2023

6/10 Okay

Malik

Stayed 3 nights in Aug 2023
Response from GAINAPOLO on 2 Oct 2023
GRAZIE PER AVER SOGGIORNATO NEL NOSTRO HOTEL SPERIAMO DI RIVEDERCI PRESTO....

6/10 Okay

Danielle

Liked: Cleanliness, room comfort
Disliked: Staff & service
Rude staff member ruined experience
The hotel was nice enough, for the price I would say it was actually better than I expected however there was an EXTREMELY rude waiter at the breakfast each morning who would yell at us or talk down to us when trying to order and made our experience very uncomfortable. It’s unfortunate that one person can really tarnish your whole experience, but starting our day on that note really put a negative spin on our whole stay.
Stayed 3 nights in Jul 2023

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Lift but not to the outdoor/ pool rooms where we situated. Not easy to manage luggage or suitable if have mobility issues (hubby uses a stick) Basic but clean. Basic breakfast, not forthcoming with coffee. Kettle in room but no coffee/ tea and no fridge. (Would help for water in scorching heat) Staff friendly.
Stayed 2 nights in Jul 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room. Pool was a bonus and super swim. Tony at Pool Bar very accommodating. Breakfast good selection of items. Easy to access station and town centre.
Stayed 1 night in Jun 2023

8/10 Good

Jaclyn

Travelled with partner
Liked: Staff & service, property conditions & facilities
The stay was enjoyable. Lots of great restaurants in walking distance. A good walking distance to the Sorrento Port. The area the hotel is located in feels safe. The washrooms in the room our quite outdated making the toilet and the shower feel not the cleanest. Breakfast was good.
Stayed 3 nights in Jun 2023

10/10 Excellent

Geri

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in May 2023

8/10 Good

Vincenza

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, great location litterally at the top of the street of sorrento on the door step. Room was great, basic and clean just what we needed for our stay Breakfast was great Restaurants nearby for evening meal We sat around the pool and had a drink one afternoon which was very pleasant. All staff were friendly. Definitely would recommend

8/10 Good

Anne

Liked: Staff & service
Unremarkable
The location was convenient, on the Main Street, which also makes it noisy. The air conditioning was pitiful but while it was cool outside during the night, we had to close the windows to sleep because of the noise. Breakfast was average. Bed tolerable. Bathroom clean but needs updating. All in all, not a place I would return to.
Stayed 2 nights in Oct 2022

10/10 Excellent

Graham, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated on Corso Italia and walkable to train station and Piazza Tasso. My room was comfortable and reasonably equipped, altho no fridge. There was a small balcony overlooking a number of apartment buildings. The TV was almost entirely local channels in Italian plus CNN & BBC. Staff were uniformly pleasant and always with a smile. Breakfast was heavy on sweets, but healthier options were available on the menu without charge. Overall, a good choice for a 3* property near the center of town.
Stayed 1 night in Oct 2022
Response from GIANPAOLO on 16 Oct 2022
Thank you very much for your stay with us and very nice review. We wait you in the next future. Best Regards

10/10 Excellent

Cintia WOlosker

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from AICHA on 16 Oct 2022
Thank you very much for your stay with us and excellent review. We wait you in the next future. Best Regards Gianpaolo

6/10 Okay

Dennis, Winnipeg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and walkable from train station. The breakfast(included). Waiter was did things his way, brought us the wrong breakfast.
Stayed 4 nights in Sep 2022
Response from AICHA on 3 Oct 2022
We thank you for booking our hotel and we apologize for the inconvenience but the evaluation seems very penalizing for a simple mistake that can happen. Thanks too Gianpaolo

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base to explore Sorrento from.
Great location - only a short walk from the pedestrian centre of town. Very friendly staff, very clean and a lovely pool with a citrus grove out the back. Downsides are that the decor is a little dated (few signs of wear and tear but nothing to complain about). The road noise is in line with big cities but those buzzy little scooters can be annoying so if you’re a light sleeper, bring ear plugs if your room is at the front. Good selection of dishes at breakfast and a tasty cappuccino. Pool bar very well staffed and very reasonable pricing.
Stayed 3 nights in Sep 2022
Response from AICHA on 16 Oct 2022
Thank you very much for your stay with us and excellent review. We wait you in the next future. Best Regards Gianpaolo

8/10 Good

Edwin

Stayed 4 nights in Sep 2022

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay.
Very central, clean, excellent staff, good breakfast options, bed good, shower a bit difficult, good pool, bit noisy if you are on the corner, but great to watch Italian drivers at the intersection. Easy walk from the train station.
Stayed 5 nights in Aug 2022
Response from AICHA on 3 Oct 2022
Thank you for staying in our hotel and for the excellent review we look forward to seeing you soon ..... thank you thank you

8/10 Good

Philippa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from AICHA on 3 Oct 2022
Thank you for staying in our hotel and for the excellent review we look forward to seeing you soon ..... thank you thank you

10/10 Excellent

Noxolo

Stayed 4 nights in Aug 2022
Response from AICHA on 3 Oct 2022
Thank you for staying in our hotel and for the excellent review we look forward to seeing you soon ..... thank you thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Awful waiter for breakfast
Eve thing was amazing except the breakfast , the man was awful he gave slow service and was rude, did not let us order what we wanted
Stayed 2 nights in Aug 2022
Response from AICHA on 3 Oct 2022
Thank you for staying in our hotel and for the excellent review we look forward to seeing you soon ..... thank you thank you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Location great only 5 mins away from main piazza Pool and sun lounge/garden small but perfectly adequate with friendly bar Helpful staff and good breakfast
Stayed 4 nights in Jul 2022

6/10 Okay

Tevon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful hotel, but the staff was less than pleasant. The front desk staff was pretty rude. One man was frustrated with me and yelled at me because I did not speak Italian but he spoke English. Also, the room is set to 77°F (25°C) which is pretty warm for 90°F weather. The hotel is conveniently placed near the town’s center and is within walk distance from most places. The train is nearby and the hotel is very clean. Shopping is also nearby too.
Stayed 3 nights in Jun 2022
Response from AICHA on 23 Jun 2022
DEAR GUEST , Good morning , We are delighted that you have chosen us, we are sorry for this little misunderstanding, just that the man has a little hearing problem, and he has to speak a little loudly for this fact, but we are waiting for you for the next one return to sorrento . Best Regards ,

8/10 Good

Kate

Liked: Cleanliness, property conditions & facilities, room comfort
Good value and great location
The location is great, just by the train station. I had two single rooms - one for me and my son. They were small as expected but very functional and clean. The breakfast was ok I guess for a three star hotel and included which was great. There are very few hotels where you get a single for half the price of a double which for me was fantastic. The pool was very nice and the pool area really nicely done. There is a small bar serving among other things draft beer. It wasn’t very cold which given the heat was a shame. The pool attendant / barman was I felt a bit rude. Silly point but on returning my towel on both occasions he walked passed my empty handed and ignored me asking where I should return the towel to. I know it’s a minor point but he could easily have taken it with a smile. Small things but it has made me down grade my review. Otherwise it was great and good value for money.
Stayed 4 nights in Jun 2022
Response from GIANPAOLO on 19 Jul 2022
Thank you very much for staying at our hotel and enjoying your stay. We are sorry about the incident of the lifeguard but have some difficulties in the English language and probably did not understand your request. He is usually very kind so I will pull his ears. Hope to see you again soon. Gianpaolo

8/10 Good

Roselene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Judith Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is unique and beautiful. Very close to many restaurants and archeological museum. Easy to book day tours at the front desk.
Stayed 4 nights in Mar 2020

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay, good location, friendly staff.
Stayed 1 night in Dec 2019

6/10 Okay

DINESH

Travelled with family
Liked: Room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art Seven Roma. A GEM
We stayed here in mid September 2019 . Katia our host greered us at the door and immediately made us feel welcome. She is super. Very helpful with hints of where to go, supper recommendations. The place is spotless and you feel at home here. I would stay here in a heartbeat again. Cheers to Ryan who greeted us every morning! Kevin
Stayed 5 nights in Sep 2019

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Great location with pool was lovely to cool off after the days heat. Breakfast was continental with extra items waiters were really helpful and charming. Pool bar waiter was excellent and made great cocktails. Room was made every day and clean towels. Safe was provided too. Buses and train just two blocks away ideal for touring area.
Stayed 7 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty but safe
The room was a very good size, well laid out with large bathroom. The bathroom however was dirty. On my first night, I went to reception to complain and was told the cleaner would clean it the next day. Again, that night I complained again as it still wasn’t clean. Also the shower head was filthy dirty and the water was a mere dribble. I must say though, this was quickly changed when I complained again. My room was on the road side of hotel and as hotel sits on a busy junction it was incredibly noisy overnight. Breakfast was well catered for as needed gluten free and rest of food looked lovely. One thing I must add is I felt very safe in the hotel, an important factor when travelling solo. I wouldn’t recommend though.
Mould above shower
Dirty and rusty around bottom of shower
Dirty and rusty around bottom of shower
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location, pool and facilities all very good. Staff great. Cleaned room daily and new towels each day. Pool supplies towels. Breakfast was very good.
Stayed 7 nights in Sep 2019
Response from GIANPAOLO on 13 Sept 2019
THANK YOU SO SO SO MUCH FOR YOUR STAY WITH US. I HOPE SEE YOU AGAIN IN THE FUTURE.

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from GIANPAOLO on 2 Oct 2019
GRAZIE PER IL VS SOGGIORNO E DELL'OTTIMO VOTO SPERO DI RIVEDERVI PRESTO.

10/10 Excellent

Runjeev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room was in a good are. Bed was small but comfortable
Stayed 1 night in Sep 2019
Response from GIANPAOLO on 13 Sept 2019
THANK YOU SO MUCH FOR YOUR STAY WITH US I HOPE SEE YOU AGAIN IN FUTURE WITH BIGGEST ROOM.

8/10 Good

Verified traveller

Stayed 10 nights in Aug 2019
Response from GIANPAOLO on 13 Sept 2019
THANK YOU SO MUCH FOR YOU STAY WITH US I HOPE SEE YOU AGAIN IN THE FUTURE WITH YOUR BABY !!!!!!!

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a single traveller Helpful staff Nice pool
Stayed 5 nights in Jul 2019

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento Holiday
Really nice hotel within easy walking distance to shops, restaurants etc. Staff all very helpful, lovely pool and good breakfast
Stayed 7 nights in Jul 2019
Response from GIANPOALO FIORENTINO on 6 Aug 2019
THANK YOU SO SO SO MUCH. I WAIT YOU IN THE FUTURE. BEST REGARDS GIANPAOLO

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was good and i would have given a better review but for 2 issues with the same person on reception at night. I had asked for a price for airport transfer, the man on reception mentioned it would be around 95 euros but he would check and let me know later in the evening. We returned later and the night receptionist gave me a price of 155 euros, i declined it (lots of cheaper alternatives) and went to my room. As i entered my room he rang and asked if 130 euros was ok (25 less) i still declined it as it seemed he was trying to make a few euros off me. The next evening i wanted to make sure i had the correct money for the city tax as we were leaving at 5am. The same night receptionist was on and he told me the city tax would be 51.50 euros and I could pay him in the morning. In my room I tried to work out how he got it to 51.50 as 4 people ( 1child) for 7 nights did not work out. In the morning on check out he again asked for 51.50 euros. I questioned the price and asked what the city tax was and he confirmed it was 1.50 euros per person per night (child excluded) so i used the calculator on my phone and pointed out it was 31.50 euros not 51.50 and he just noded and said yes thats right !! Other than that all the other staff were excellent and very good at their jobs, just a shame one person can spoil the whole experiance.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central position good breakfast friendly staff nice pool area
Stayed 10 nights in Jul 2019
Response from GAINAPAOLO on 13 Sept 2019
THANK YU SO MUCH FOR YOUR STAY WITH US. AND SO GOOD LIFE......

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bar was a little bit small. Location next to a loud and busy road. Nice to have a balcony. Bed was two single beds pushed together rather than a double bed. Had a computer and printer which was handy.
Stayed 7 nights in Jul 2019

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness, staff & service
Good location and friendly staf
This hotel is in a good location and reasonably priced. The staff are friendly and helpful but my single room was very small, especially it’s bathroom. The breakfast was not very good or appetising.
Stayed 5 nights in Jul 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Adult family
We had a room with 3 adults. The room was too small and wasn’t suitable. The hotel is well located just a 10 minute walk along the main shopping street to the center of town. The hotel is clean and efficiently run with housekeeping each day The customer service lacked a bit of good hospitality. Breakfast was adequate, mostly sweet cakes which we wouldn’t really go for
Stayed 7 nights in Jun 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay again.
Loved that this was in the heart of sorrento. Thought it little nosy in day time. Soon as windows shut at night it was grand. Price you pay for the handy ness of being central. Near shops pubs restaurants even a fruit shop. Breakfast had all the things you need. Eggs bacon buns and cakes lol. Staff friendly and happy and always willing to help. Guys at breakfast even new I had cappuccino with breakfast. Seen me and got it without even asking. Great service. Tours and advice on hand. Supermarket behind hotel was very reasonable. Over all if I go back to sorrento I’ll be staying here. Rooms clean and looked fine. Maids came everyday. Clean towels everyday. Bathroom old fashioned but as is everything in Italy. But it was spotless. Definitely a option for anyone looking to stay in sorrento. Thanks again. I’ll be back.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff so friendly & helpful, beautiful pool are
Stayed 6 nights in Jun 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weeks holiday
The hotel is close to the main streets and every thing is within walking distance. There is a lot of back ground traffic noise but does not distract from from the hotel.This is one of the drawbacks of the centre location. We never hired a car but the train and ferries are easy to use.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Convenient to the main centre easy to walk nearby shops
Stayed 7 nights in Jun 2019