Outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel Carlton International

4 out of 5
Hotel Carlton International
Via Correale 15, Sorrento, NA

Reviews

8.2

Very good

Rating 10 - Excellent. 165 out of 506 reviews" "
Rating 8 - Good. 227 out of 506 reviews" "
Rating 6 - Okay. 84 out of 506 reviews" "
Rating 4 - Poor. 18 out of 506 reviews" "
Rating 2 - Terrible. 12 out of 506 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view of the bay
We had a fantastic view of Naples Bay from our balcony - couldn't have been any better. The room was clean and modern. The only downside was breakfast - it initially looked OK, but the hot food was pretty poor, and the cappuccino seemed like it came out of a box. The pastries were OK. So, stay at the hotel and have breakfast in town.
Stayed 2 nights in Oct 2019
Response from The Management on 3 Nov 2019
Thank you so much for your review. We hope to see you again soon. Best Regards

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot beat the location! Easy walk to everything, including the station (for trips to Pompeii or bus to Positano and Amalfi). Staff are very helpful. Breakfast was ok, a simple buffet breakfast and you can order coffee as you prefer. It has a lovely pool but it’s not heated so it’s more suited to summer vacations. Typical European size hotel room and with an elevator! It was good for us because we were out all day and just needed a place to shower and sleep. Breakfast was a bonus.
Stayed 3 nights in Oct 2019
Response from The Management on 29 Oct 2019
Dear Christine, Thank you so much for your review. We are more than glad that you were happy about the Hotel. Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were great and we had a lovely stay. Hotel Carlton is in a fantastic spot for touring Sorrento and visiting the sites.
Stayed 4 nights in Oct 2019
Response from The Management on 24 Oct 2019
Thank you so much for your review. We are glad that you liked our hotel. We hope to see you again soon The Management

10/10 Excellent

Dianne, Alberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really happy with the central location so that it was easy fir us to walk almost anywhere we wanted to go. The entire property was beautiful and the staff could all speak good English.
Stayed 5 nights in Oct 2019
Response from The Management on 24 Oct 2019
Thank you so much for your review. We are glad that you liked our hotel. Best Regards

4/10 Poor

V

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s 4 stars because of the location but the bathroom and bedding is a 1 Star. I was truly disappointed. Moved over to another hotel 6 min walk and it’s beyond gorgeous. It’s a bed & breakfast concept
Stayed 1 night in Oct 2019
Response from The Management on 22 Oct 2019
Dear V, Thank you for your review, your opinion matters to us. Regarding the bathrooms and bedding we have different kind of rooms and based on the category you choose, i.e. economy or a standard, you will get different kind of bedding and bathrooms. Thank you Best Regards The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the views over the bay were excellent. Staff at reception were very helpful and considerate. Pool was lovely too. Bedroom was very spacious and the bathroom was very clean. No fault found
Stayed 5 nights in Oct 2019
Response from The Management on 21 Oct 2019
Thank you so much for your review. An happy guests is our upmost result. We hope to see you again soon, The Management

10/10 Excellent

Mary

Stayed 10 nights in Aug 2019

8/10 Good

Carrie

Liked: Staff & service
Stayed 4 nights in Oct 2019
Response from The Management on 19 Oct 2019
Thank you so much for your review :)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Had the bedt location and coxktail barman wase for breakfast and lovely welcoming barman for cocktails. Had the best location
Stayed 4 nights in Oct 2019
Response from The Management on 19 Oct 2019
Thank you for your review :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent location, helpful staff, rooms could do with updating shower in particular.
Stayed 10 nights in Oct 2019
Response from The Management on 19 Oct 2019
Thank you so much for your review. We hope to see you again soon,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from The Management on 19 Oct 2019
Thank you so much :)

10/10 Excellent

negin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from The Management on 16 Oct 2019
Thank you :)

10/10 Excellent

Carolina, England

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great place to stay. Location it’s just perfect. The view from our room was stunning, staff very friendly. I would highly recommend it and if I go to Sorrento again I will definitely stay at this hotel.
Stayed 4 nights in Oct 2019
Response from The Management on 15 Oct 2019
Thank you so much for your review! I am more then glad that you liked our Hotel. Best Regards

8/10 Good

ASHOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying!!
Stayed 2 nights in Oct 2019
Response from The Management on 15 Oct 2019
Thank you :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from The Management on 12 Oct 2019
Thank you :)

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were too small to allow us to open 2 suitcases at the same time. The bathrooms were way too small...shower stalls were too small. The location was excellent. Staff was courteous. Breakfasts were mediocre at best. Would have liked an omelet and/or fresh eggs for breakfast.... perhaps some fish...
Stayed 4 nights in Sep 2019
Response from The Management on 12 Oct 2019
Thank you so much for your review. We do our best to offer everyday a different selection of items for the breakfast, but you need to consider the fact that we are Italian and that our breakfast will be slightly different . Thank you

8/10 Good

Mandobil, Sugar Pine Ca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Sorrento. Close to city center, buses and trains. Has a pool and an adjacent bar. Many good restaurants close by. Staff very helpful.
Stayed 4 nights in Sep 2019
Response from The Management on 10 Oct 2019
Thank you so much for your review! :) We are glad you noticed our strong points like the position and the staff. Thank you Best Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Property as a whole was ok - rooms were clean. Poor check in service at the hotel
Stayed 4 nights in Sep 2019
Response from The Management on 7 Oct 2019
Thank you so much for your review. We always do our best to give our clients the best possible service. Best Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous position, excellent breakfast buffet, breathing views, ticks all the boxes for us
Stayed 3 nights in Oct 2019
Response from The Management on 7 Oct 2019
Thank you so much for your review. We hope to see you again soon,

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay and service
The only improvement would be the breakfast quality could have been better.
Stayed 3 nights in Sep 2019
Response from The Management on 6 Oct 2019
Thank you so much for your review :) We hope to see you again soon

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Basic, Clean, & Super Location
Simple hotel very well located near the Sorrento train station & central tourist areas. Small but clean rooms, with a big swimming pool and nice garden in the back. For the price & for just a night or two, it was great value.
Stayed 1 night in Sep 2019
Response from The Management on 2 Oct 2019
Thank you so much for your review! :) We hope to see you again soon, Best Regards The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great location, beautiful view from the room. I do have one complaint. The continental breakfast wasn’t very good. They had plenty of items, lots of pastries and cereal, but nothing tasted very good.
Stayed 3 nights in Sep 2019
Response from The Management on 23 Sept 2019
Thank you so much for your review :) Best Regards The Management

10/10 Excellent

kuldip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The Management on 21 Sept 2019
Thank you :) We hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel right in the heart of Sorrento, with beautiful views across the Bay of Naples. The Staff were extremely polite and helpful, would definitely come back again.
Stayed 3 nights in Sep 2019
Response from The Management on 21 Sept 2019
Thank you! We hope to see you again soon

8/10 Good

Aisling

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2019
Response from The Management on 21 Sept 2019
Thank you so much!

8/10 Good

Panela, FloridA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, good view on sea side, beautiful pool and friendly staff.
Stayed 1 night in Sep 2019
Response from The Management on 17 Sept 2019
Thank you so much for your review! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel a bit tired round the swimming pool, and dinning room could do with an update .
Stayed 4 nights in Sep 2019
Response from The Management on 15 Sept 2019
Thank you so much for you review. Best Regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday 🙏
Very very happy with everything 🙏staff beautiful only thing felt shower cubicle too small thank you for lovely stay🙏❤️
Stayed 3 nights in Sep 2019
Response from The Hotel Carlton Staff and Management on 15 Sept 2019
Thank you for your review :) Hope to see you again soon,

6/10 Okay

Pamela, Merritt Island

Travelled with group
Liked: Cleanliness, staff & service, amenities
Pool is beautiful, staff friendly, great location to town and all of the eating and Shopping.
Stayed 1 night in Sep 2019
Response from The Management on 11 Sept 2019
Thank you so much for you review :) We hope to see you again soon

8/10 Good

Katie, Cincinnati, Ohio, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice to have a welcome drink coupon when we arrived before check-in time. Nice to have drink by the pool and especially nice that the hotel sent a driver to pick us up from Naples train station for a fee. We told them in advance that we were celebrating our 30th wedding anniversary and we received a room with a large balcony overlooking the ocean and Mt. Vesuvius. Free breakfast had wonderful pastries but hot items were not so good. Rooms were very plain and shower was very small and missing a door which they replaced the second day. In all, I would say room accommodation was "budget", certainly not luxury, but the balcony and proximity to Piazza Tasso made up for it.
Stayed 3 nights in Aug 2019
Response from The Management on 10 Sept 2019
Dear Katie, Thank you so much for your review. We hope to see you again, Best Regards The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice staff every one helpfull. Room view fantastic. Pool area very nice.
Stayed 3 nights in Sep 2019
Response from The Management on 10 Sept 2019
Thank you :)

8/10 Good

DH, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception were very helpful and efficient and fast check in and out
Stayed 4 nights in Sep 2019
Response from The Management on 10 Sept 2019
Thank you :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was extremely small and the breakfast options could have been more extensive, but other than that the place was amazing!
Stayed 4 nights in Aug 2019
Response from The Management on 4 Sept 2019
Thank you for your review. We hope to see you again soon, Best Regards The Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly helpful staff Very comfortable beds
Stayed 6 nights in Aug 2019
Response from The Management on 4 Sept 2019
Thank you :)

8/10 Good

C.N.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing location, walkable to everything, nice swimming pool,give you towels, water very clean but closes at 18:30 , too early as you can not stay during lunch in the sun, Luigi the best staff hardworking,the bedding is not changed daily and left it full of wrinkles,outdated towels smelling vinegar, the shower room very small, the toilet basin impossible to sit on, as too narrow, the breakfast very basic, they wouldn’t refill the plates, no vegetables, only tomatoes, the coffee also instant for breakfast, which is unacceptable for Italy as they have lovely espresso otherwise, a reason can be that are short staff as I ve seen the same staff almost everyday. I would rate the hotel 3 stars + , not 4.
Stayed 9 nights in Aug 2019
Response from The Management on 4 Sept 2019
Thank you for your review. We try to improove every day so we hope to see you again soon to check what we have changed.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from The Management on 3 Sept 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Location is ideal for Sorrento, just around the corner from the centre. Pool area is excellent wth plenty of sun beds and towels supplied. You can move to shaded areas of you need to stay out of the sun. Room is very comfortable. Overall a great stay.
Stayed 7 nights in Aug 2019
Response from The Management on 3 Sept 2019
Thank you so much for your review. We love to have happy clients. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, lovely pool and bar. Breakfast service each day was excellent. Very central location.
Stayed 7 nights in Aug 2019
Response from The Management on 27 Aug 2019
Thank you so much for your review :) Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from The Management on 25 Aug 2019
Thank you so much :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely staff. Really good breakfast. Very nice pool area
Stayed 1 night in Aug 2019
Response from The Management on 23 Aug 2019
Thank you so much for your review. We Hope to see you again soon

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven
Heaven on earth, we book water front and room was seriously unbelievable
Stayed 3 nights in Aug 2019
Response from The Management on 19 Aug 2019
Thank so very much! See you soon The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel was centrally located & only a 5 minute walk to restaurants & shopping but was also in a quieter area. The hotel was very plain in decor with little color or flavor of the area. Very basic yet very clean. Staff was friendly and helpful.
Stayed 7 nights in Aug 2019
Response from The Management on 17 Aug 2019
Thank you so much for your review! :) We hope to see you again soon, Best Regards

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento nostalgia.
Good location, near port for boat excursions. 1950’s style hotel retaining original features although further updating would benefit guest comfort. Good sea view from upper floor balconies. Nice swimming pool. Traditional buffet breakfast service with professional waiters to assist.
Stayed 3 nights in Aug 2019
Response from The Management on 17 Aug 2019
Thank you so much for your review! We hope to see you again, Grazie mille

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Management on 17 Aug 2019
Thank you! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from The Management on 17 Aug 2019
Thank you so much! :)

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Centre ofSorrento
Amazing lovely hotel, lady at reception was so helpful and professional
Stayed 2 nights in Aug 2019
Response from the management on 9 Aug 2019
Dear Margaret, thank you so much for your review :D best wishes the management

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service and location.
Celebrating our wedding anniversary and the Carlton was I the perfect location in Sorrento. We hope to be back again.
Stayed 2 nights in Jul 2019
Response from The Management on 7 Aug 2019
Thank you so much :) We hope to see you again soon, Best Wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from The Management on 4 Aug 2019
Thank you :)

2/10 Terrible

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from The management on 3 Aug 2019
Dear Eric, we are deeply sorry if our Hotel wasn't as you expected. We always do our best to make our guest experience as good as possible. Best regards The Management

10/10 Excellent

VIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE OUTSIDE GARDEN WHERE YOU COULD SIT AND HAVE A DRINK.
Stayed 4 nights in Jul 2019
Response from The Management on 3 Aug 2019
Thank you so much :)