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Reviews of Hotel Astoria Sorrento

4 out of 5
Hotel Astoria Sorrento
Via Santa Maria delle Grazie 24, Sorrento, NA

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 249 reviews" "
Rating 8 - Good. 83 out of 249 reviews" "
Rating 6 - Okay. 27 out of 249 reviews" "
Rating 4 - Poor. 12 out of 249 reviews" "
Rating 2 - Terrible. 1 out of 249 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in the city center. Shout out to Rosie in the dining room for making me feel welcome and serving up some tasty treats.
Stayed 4 nights in Apr 2024
Response from Rachele on 19 Apr 2024
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location, close to shops, restaurants. Easy walking distance to the waterfront, bus station. We would be happy to stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Astoria on 14 Apr 2024
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Astoria on 13 Jan 2024
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Diane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful, especially the evening and early morning concierge. Perfect location, in the heart of the activity.
Stayed 4 nights in Oct 2023
Response from Hotel Astoria on 22 Oct 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Mary Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay there Again
Delightful hotel in the midst of shops, restaurants, and more. Close to Piazza Sant’ Antonio and easy walk to Piazza Tasso. Staff excellent and went out of their way to help locate a driver to Naples airport when other arrangements fell through. Would stay there again.
Stayed 3 nights in Oct 2023
Response from Hotel Astoria on 20 Oct 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of Sorento. Staff was great helping to find parking for the car.
Stayed 3 nights in Oct 2023
Response from Hotel Astoria on 20 Oct 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfasts were great. The balcony was delightful. When a railroad strike changed our plans , staff helped us find transportation to our next destination. The location was close to everything in town.
Stayed 4 nights in Oct 2023
Response from Hotel Astoria on 14 Oct 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

El

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with the property in general. The room was amazing. We have two balconies!! The shops are right below us but mouse is not an issue at all The breakfast is very nice and we are more than happy we chose to stay here! I would gladly stay here again!!
Stayed 4 nights in Sep 2023
Response from Rachele on 1 Oct 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to stay at. Great location. Very very clean. The staff including Rachele and the front desk staff were wonderful and would do anything for you. Would definately stay there again if I go back to Sorrento.
Stayed 9 nights in Sep 2023
Response from Rachele on 30 Sept 2023
Thank you for your feedback Barbara, your opinion has a great value to us!

10/10 Excellent

Alec

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, the rooms where clean and spacious. We had an amazing balcony The staff where friendly and helpful Would recommend staying here
Stayed 4 nights in Sep 2023
Response from Hotel Astoria on 22 Sept 2023
Thank you for your feedaback, your opinion has a great value to us.

10/10 Excellent

NEVIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, right in the centre of the town. Had a small pool which was great for a cool off dip. The garden was a sanctuary, quiet through right in the centre. The set meals were good and enjoyable with some live music. Our air con rattled into the night but that was the only niggle as they could not fix it. Staff friendly and always ready with a smile and handshake.
Stayed 7 nights in Sep 2023
Response from Rachele on 19 Sept 2023
Thank you for your feedback,your opinion has a great value to us!

10/10 Excellent

CHRIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, family run hotel, perfect location for Sorrento. Will certainly return.
Stayed 5 nights in Aug 2023
Response from Hotel Astoria on 12 Sept 2023
Thank you for your feedback, your opinion has a great value to us

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & very quaint hotel!
Stayed 5 nights in Sep 2023
Response from Hotel Astoria on 1 Nov 2023
Thank you for your feedback, your opinion has a great value to us!

6/10 Okay

Judith

Travelled with family
Stayed 6 nights in Aug 2023
Response from Hotel Astoria on 10 Sept 2023
Thank you for your feedback, your opinion has a great value to us

8/10 Good

Vansh

Travelled with partner
Liked: Cleanliness, staff & service
Great location, average property and facilities
Stayed 2 nights in Aug 2023
Response from Hotel Astoria on 7 Sept 2023
Thank you for your feedback, your opinion has a great value to us!

8/10 Good

Claro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Hotel Astoria on 31 Aug 2023
Thank you for your feedback, your opinion has a great value to us

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Hotel Astoria on 27 Aug 2023
Thank you for your feedback, your opinion has a great value to us.

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. We were very pleased with how extensive the breakfast was. Hotel was clean and staff has very accommodating. Beautiful garden area for dinner or drinks.
Stayed 3 nights in Aug 2023
Response from Hotel Astoria on 21 Aug 2023
Thank you for your feedback, your opinion has a great value to us!

4/10 Poor

Sherry

Stayed 5 nights in Aug 2023
Response from Hotel Astoria on 21 Aug 2023
Thank you for your feedack, your opinion has a great value to us. I'm sorry for any inconvenience happened during your staying.

10/10 Excellent

SJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Staff really went the extra mile to look after us
Stayed 1 night in Jul 2023
Response from Rachele on 6 Aug 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cute boutique hotel with a beautiful garden dining area, shaded by numerous fruit trees. Love it there.
Stayed 2 nights in Jul 2023
Response from Rachele on 3 Aug 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful location in the heart of Sorrento. We were able to explore right outside of the hotel.
Stayed 1 night in Apr 2023
Response from Hotel Astoria on 25 Jul 2023
Thank you for your feedback, your opinion is very important to us

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Hotel Astoria on 22 Jul 2023
Thank you for your feedback, your opinion has a great value to us

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but noisy
A great hotel in the heart of Sorrento. Lovely and clean and helpful staff. The terrace and small pool was a real positive, especially as it costs $30 a sunbed by the sea. But please note it is very noisy at night. The tiled floors echo and the walls are thin. Another word of caution - on the 1st night we were put in what can only be described as a cupboard (room 124) Of course rooms are small but this was tiny and the aircon did not work and no balcony as described on the details. The staff were really nice and moved us but this room should be at a discount.
Stayed 3 nights in Jul 2023
Response from Hotel Astoria on 20 Jul 2023
Thank you for your feeback, your opinion has a great value to us!

8/10 Good

Tess, dobbs ferry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While the rooms are somewhat dated appearance wise, the ac in both of our rooms was very good, and needed! The hotel is in a great location and only 5 mins walk from the elevator to the beach / port. Breakfast that was included had plentiful options. The front desk staff are so helpful and provided me with lots of local info that helped make our vacation in Sorrento special!
Stayed 6 nights in Jul 2023
Response from Rachele on 18 Jul 2023
Thank you for your feedback, your opinion has a great value to us!

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls. Bed bugs.
Stayed 3 nights in Jun 2023
Response from Hotel Astoria on 5 Jul 2023
Thank you for your feedback, if you had known about the problem while your staying we had would move you to another room.

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the Hotel Astoria Sorrento. It's in a great location, right in the center of town with a multitude of restaurants and shopping just steps away. The hotel was very clean, with a very nice lobby. The complimentary breakfast offered a great variety. The staff was friendly and helpful. The rooms have balconies overlooking a pretty outdoor garden/bar area. Great place!
Response from Hotel Astoria on 4 Jul 2023
Thank you for your feedback, your opinion has a great value to us!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. Our garden view room was nice but a bit on the smaller side. They had a wall mounted hair dryer which was very hard to use and it did not get that hot. The shower was nice and water pressure was very good! They had a nice breakfast buffet. We would stay here again. The only downside for us was we were located close to the elevator and the hallway floor is tile so heard lots of noise as people were coming and going.
Stayed 3 nights in Jun 2023
Response from Hotel Astoria on 4 Jul 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

VILMOS, Elyria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the middle of Sorrento on a quit street. Fantastic helpfull staff. Special thanks to Valentina for the extra special care. Fantastic experience overall!
Stayed 7 nights in Jun 2023
Response from Hotel Astoria on 1 Jul 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay and the staff couldn’t have been more helpful or friendly.
Stayed 5 nights in Jun 2023
Response from Hotel Astoria on 30 Jun 2023
Thank you for yhour feedback, your opinion has a great value to us!

6/10 Okay

STEFANIA

Travelled with partner
Liked: Cleanliness
Hotel has a great location, close to all the major attractions. It was very clean and proper except for the room at times smelled like chlorine every time we would walk in. The walls were very thin, you can hear every thing such as conversations in the other room and toilet flushing.
Response from Hotel Astoria on 26 Jun 2023
Thank you for your feedback, your opinion has a great value to us

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was very nice. Great location and morning breakfast was a nice benefit. Rooms were much smaller than expected. One of the rooms the a/c did not work very well. Bugs were bad in the courtyard in the evening.
Stayed 3 nights in Jun 2023
Response from Hotel Astoria on 26 Jun 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent walking to all shopping and restuarants!!! Close to waterfront! Friendly staff!!!
Stayed 5 nights in Jun 2023
Response from Hotel Astoria on 25 Jun 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
A quaint hotel with a beautiful courtyard. Close to the train and ferry. Convenient for shopping and walking to local sites. Kind and helpful staff! I hope to go back again one day!
Stayed 5 nights in Jun 2023
Response from Rachele on 21 Jun 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Konstantinos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was very helpful, room was great. Wifi sometimes didn’t work in our room
Stayed 4 nights in Jun 2023
Response from Hotel Astoria on 18 Jun 2023
Thank you for your feedback, your opinion has a great value to us!

4/10 Poor

Karl-John

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Not a 4star hotel as advertised. Everything just average at best mostly below average
Stayed 3 nights in Jun 2023
Response from Hotel Astoria on 13 Jun 2023
Thank you for your feedback, your opinion has a great value to us

10/10 Excellent

Lorenzo

Stayed 1 night in Jun 2023
Response from Hotel Astoria on 29 Jun 2023
Thank you for your feedback, your opinion has a great value to us!

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service
The Astoria is lovely, inexpensive and convenient to lots of restaurants and shopping. Staff were friendly and helpful once we could combine our limited Italian with their limited English. Difficult to find using google maps. When it says you have arrived and you are in front of the municipal building look to the left for the narrow pedestrian walkway, go down it a short way and you will find the entrance to the hotel. Tile floors were a little dusty but otherwise clean. Our biggest problems were 1) the power outlets are old and don’t hold adapters well. 2) parking is off site in a garage, no big deal, but communicating with the desk clerks wasn’t always easy in regard to retrieving our car or having someone return it to the garage. Sorento is great and the Astoria is a great part of our visit.
Stayed 4 nights in May 2023
Response from Hotel Astoria on 31 May 2023
Thank you for your feedback, your opinion has a great value to us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor problem at check in. Room key card would not activate electricity for room. Needed corrective assistance from maintenance staff to by pass key card reader. Result of about 20 minute delay in room check in. Worked well after the maintenance action.
Stayed 3 nights in Apr 2023
Response from Hotel Astoria on 9 May 2023
Thank you for your feedback, your opinion has agreat value to us!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Astoria on 6 May 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in central Sorrento
Great stay in the heart of sorrento. Hotel is perfectly located. Rooms are adequately sized with large bathrooms and nice balconies. Breakfast buffet has a wide variety and is not over crowded.
Stayed 4 nights in Apr 2023
Response from Hotel Astoria on 6 May 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Thomas

Stayed 3 nights in Apr 2023
Response from Hotel Astoria on 21 May 2023
Thank your for your feedback, your opinion has a great value to us!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location!
Stayed 1 night in Apr 2023
Response from Hotel Astoria on 28 Apr 2023
Thank you for your feedback, your opinion has a great value to us!

10/10 Excellent

Giovanni, West Conshohocken

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff
Stayed 10 nights in Apr 2023
Response from Hotel Astoria on 25 Apr 2023
Thank you for your feedback, your opinion has a great value to us!

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to EVERYTHING! Restaurants, shopping, marina, train.... all walkable!
Stayed 10 nights in Apr 2023
Response from Hotel Astoria on 26 Apr 2023
Thank you for your feedback, your opinion has a great value to us!

6/10 Okay

Gerald

Stayed 4 nights in Apr 2023
Response from Hotel Astoria on 18 Apr 2023
Thank you for your feedback. Your opinion has a great value to us!

10/10 Excellent

Lowell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Hotel Astoria on 18 Apr 2023
Thank you for your feedback. Your opinion has a great value to us!

6/10 Okay

Jacky, cooloongup

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's location is brilliant All the staff were really lovely and helpful except 1 as we complained about the aircon 2 days in a row as it only blew hot air and wouldn't the cool room down and he insisted it was working fine and made us feel like we were just serial whingers. So we slept with the window open for the rest of the week and had to put up with all the noise all night.
Stayed 5 nights in Mar 2023
Response from Hotel Astoria on 25 Apr 2023
Thank you for your feedback, we are sorry that the airconditioning was still settled on the warm option as the temperature was still cold outside.

8/10 Good

Amy

Stayed 1 night in Mar 2023
Response from Rachele on 4 Apr 2023
Thank you for your feeback, your opinion has a great value to us!

6/10 Okay

Kristine

Stayed 1 night in Mar 2023
Response from Rachele on 4 Apr 2023
Thank you for your feeback, your opinion has a great value to us!